ZipRecruiter

Log In

1

Help Desk System Administrator Jobs in Ohio (NOW HIRING)

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

Responsibilities : • Serve as the first point of contact for users seeking technical assistance via phone, email, Teams, or ticketing system. • Provide Help Desk support and resolve problems to ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

... system. -Provide Help Desk support and resolve problems to the end user's satisfaction. -Effectively triage and troubleshoot hardware, software, and network issues. -Monitor and respond quickly and ...

HumanIT Solutions

Senior System Administrator

Beavercreek, OH · On-site

$79K - $108K/yr

Help Desk and Team Leadership: Establish and oversee an IT help desk portal, manage a small team of system administrators, triage support tickets, and provide escalation support for complex issues.

University of Toledo

$20/hr

Help Desk - Temp Apply now Job no: 501335 Work type: Staff - Temporary Location: Main Campus ... Working knowledge of data processing equipment, systems and techniques. Knowledge of iSupport.

CFS

Help Desk Specialist

Huber Heights, OH

Document and track issues using a help desk ticketing system. * Escalate complex issues to the ... appropriate support team or vendor when necessary. * Maintain up-to-date knowledge of the ...

University of Toledo

$20/hr

Help Desk - Temp Department Org: IT Personnel - 108790 Employee Classification: N4 - Unclass Temp ... Working knowledge of data processing equipment, systems and techniques. Knowledge of iSupport.

TEKsystems

Help Desk Support

Westlake, OH

$25 - $35/hr

Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone support, jira, server administrator, network analysis, comptia Top Skills Details ticketing system ...

TEKsystems

Help Desk Support

Westlake, OH

$25 - $35/hr

Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone support, jira, server administrator, network analysis, comptia Top Skills Details ticketing system ...

Dayton Freight

IT Help Desk Technician

Dayton, OH · On-site

Create/Setup user profiles and administer security Qualifications * A.S. in Information ... Phone System, Zebra Handheld Computers, iOS Software, Android devices, HP and Lanier Printers ...

Audit Tel

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

When something breaks, when a system slows down, or when a team just needs answers fast - our ... The Role As our Help Desk Manager, you'll own the front line of the InverseTech client experience.

Audit-Tel Inc

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

When something breaks, when a system slows down, or when a team just needs answers fast -- our ... The Role As our Help Desk Manager, you'll own the front line of the InverseTech client experience.

New

nLogic

Help Desk Analyst I

Dayton, OH · On-site

$20 - $27.25/hr

n Logic is seeking a Help Desk Analyst I to join our team supporting the Department of Defense (DoD ... Portable Branch Systems (PBS), Simple Linux Utility for Resource Management (SLURM), or IBM ...

nLogic

Help Desk Analyst I

Dayton, OH · On-site

$20 - $27.25/hr

nLogic is seeking a Help Desk Analyst I to join our team supporting the Department of Defense (DoD ... Portable Branch Systems (PBS), Simple Linux Utility for Resource Management (SLURM), or IBM ...

next page

Showing results 1-20

All JobsHelp Desk System Administrator JobsHelp Desk System Administrator Jobs in Ohio

Help Desk System Administrator information

What are some common challenges faced by help desk system administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What is a help desk system administrator?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a help desk system administrator?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

What are popular job titles related to Help Desk System Administrator jobs in Ohio? For Help Desk System Administrator jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Help Desk System Administrator jobs in Ohio look for? The top searched job categories for Help Desk System Administrator jobs in Ohio are:
What cities in Ohio are hiring for Help Desk System Administrator jobs? Cities in Ohio with the most Help Desk System Administrator job openings:
Help Desk System Administrator jobs near you
Infographic showing various Help Desk System Administrator job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Help Desk/Systems Administrator

Oneida Network Infrastructure

Dayton, OH • On-site

$70K - $80K/yr

Full-time

Re-posted 6 days ago

Job description

Help Desk / System Administrator - Wright-Patterson AFB (Long-Term Contract)Company: Oneida Network Infrastructure (ONI)Location: Wright-Patterson Air Force Base, OH (On-site)Position Type: Long-term ContractPosition OverviewOneida Network Infrastructure (ONI) is seeking an experienced Help Desk / System Administrator to provide Tier 1 technical support and system administration services at Wright-Patterson Air Force Base. The selected candidate will support AFRL users by resolving technical issues, maintaining system functionality, and delivering exceptional customer service through an approved ticketing system.Key ResponsibilitiesEfficiently address and resolve user technical issues using the approved ticketing system (currently Salesforce Service Cloud).Respond to user inquiries, troubleshoot hardware and software issues, and provide guidance on system usage and best practices.Support software and hardware issues, including workstation imaging, peripherals, and mobile devices.Track, manage, and resolve help desk tickets in accordance with assignment rules and escalation policies.Ensure timely issue resolution according to performance thresholds while maintaining high customer satisfaction.Optimize help desk resources and provide subject matter expertise and best practices to users.Team handles an expected workload of approximately 450-800 help desk tickets per month across all support categories.Required Qualifications5+ years of relevant IT support or system administration experience (Help Desk, Desktop Support, or Systems Administration).DoD 8140/8570 IAT Level II certification (451 System Administrator) or equivalent compliant certification.Familiarity with ticketing systems (Salesforce Service Cloud or similar ITSM platforms).Strong troubleshooting skills across Windows environments, hardware, imaging, and mobile devices.Excellent customer service, communication, and documentation skills.Ability to work on-site in a secure government environment.Preferred QualificationsPrior experience supporting Department of Defense or federal government environments.Knowledge of AFRL or Air Force IT environments and security policies.Experience with endpoint imaging tools and mobile device management (MDM).Security RequirementsMust possess a U.S. Government security clearance.U.S. Citizenship is required in accordance with government contract requirements.Compliance & Equal Opportunity StatementOneida Network Infrastructure (ONI) is an Equal Opportunity Employer . Qualified candidates will be considered without regard to legally protected characteristics.Qualified applicants with disabilities and protected veterans are encouraged to apply. Reasonable accommodations will be provided to individuals with disabilities upon request.
Job Posted by ApplicantPro