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It Helpdesk Associate Jobs in Ohio (NOW HIRING)

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

Lisinski Law Firm

IT Helpdesk Technician

Dublin, OH · On-site

Reporting to the IT Helpdesk and Operations Manager, you will thrive in a collaborative, service ... Associate's degree in Information Technology or a related field, or equivalent hands-on experience ...

STAQ Pharma Inc

IT Helpdesk Technician

Columbus, OH · On-site

The IT Helpdesk Technician serves as the first point of contact for employees seeking technical assistance within a regulated pharmaceutical manufacturing environment. This entry-level position ...

Goosehead

Helpdesk Associate

Westlake, OH · On-site

$17.25 - $23.25/hr

Job Summary The primary role of the Helpdesk Support Associate is to service the technology support ... Develop the skills to proactively identify and complete IT projects that add value to the ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$36K - $45K/yr

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Revel Staffing

IT Manager

Cleveland, OH · On-site

$85K - $115K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation ... Associate or bachelor's degree in Information Technology, Computer Science, or related field ...

Revel Staffing

IT Help Desk Specialist

Columbus, OH · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... Preferred Qualifications Associate degree in Information Technology, Computer Science, or a related ...

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It Helpdesk Associate information

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Ohio? The most popular types of It Helpdesk jobs in Ohio are:
What are popular job titles related to It Helpdesk Associate jobs in Ohio? For It Helpdesk Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Ohio look for? The top searched job categories for It Helpdesk Associate jobs in Ohio are:
What cities in Ohio are hiring for It Helpdesk Associate jobs? Cities in Ohio with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

IT Helpdesk Technician

Cleveland Diagnostics, Inc.

Cleveland, OH • On-site

$45K - $50K/yr

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Job Title
IT Helpdesk Technician
Reports To
The IT Helpdesk Technician reports to the Senior Director, IT & Cybersecurity
Job Overview
The IT Helpdesk Technician is responsible for providing frontline technical support to employees across the organization. This role serves as the primary point of contact for resolving day-to-day technology issues involving workstations, software applications, mobile devices, printers, and general connectivity. The IT Helpdesk Technician ensures users can effectively utilize company technology by troubleshooting problems, fulfilling service requests, and maintaining reliable endpoint systems.
This position works closely with other members of the IT team to support the organization's technology environment, assist with device deployments, maintain accurate documentation, and escalate complex issues when necessary. The ideal candidate is customer-focused, highly organized, and able to diagnose technical issues while communicating clearly with non-technical users. Success in this role requires strong troubleshooting ability, attention to detail, and a commitment to delivering responsive, professional IT support that helps maintain productivity across the business.
Essential Responsibilities and Duties
  • User Support & Issue Resolution
    • Provide first-line technical support for all employee IT-related issues
  • Ticket Management
    • Monitor and respond to helpdesk tickets, document troubleshooting steps, and ensure timely resolution of user issues
  • Workstation & Laptop Support
    • Install, configure, and maintain desktops, laptops, and related peripherals
  • Account Provisioning & Access Support
    • User account creation, password resets, and access requests according to company procedures
  • Hardware & Software Support
    • Diagnose and resolve issues with PCs, monitors, printers, docking stations, etc
  • Install, update, and troubleshoot standard business applications and approved software
  • Workstation & Mobile Device Support
    • Assist with setup of company-owned & BYOD workstation/mobile devices
  • Endpoint Maintenance
    • Perform updates, patching, and maintenance to keep endpoints compliant
  • Technical Documentation
    • Document common issues, solutions, and procedures to support knowledge sharing
  • Escalation & Collaboration
    • Escalate complex issues when necessary & include all necessary details and steps taken
  • Manage & maintain IT equipment inventory and ensure it is stocked and organized properly
  • Assist in other IT areas as needed
  • Other projects/tasks as needed

Qualifications/Requirements
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)
  • 1-3 years of experience in an IT support, helpdesk, or technical support role
  • Experience troubleshooting Windows-based desktops and laptops
  • Familiarity with Microsoft 365 applications including Outlook, Teams, and OneDrive
  • Basic knowledge of Active Directory user/group and Entra Group Management
  • Experience supporting printers, peripherals, and standard office hardware
  • Understanding basic networking concepts (DNS, DHCP, TCPIP & Wi-Fi connectivity)
  • Experience using a helpdesk or ticketing system to track and document issues
  • Strong troubleshooting and problem-solving skills
  • Excellent communication skills with the ability to support non-technical users
  • Ability to prioritize tasks and manage multiple support requests simultaneously
  • Strong attention to detail and documentation practices
  • Ability to work independently while also collaborating with the IT team
  • Commitment to maintaining confidentiality and following security best practices

Physical Requirements/ Working Conditions/Equipment Used:
  • Fine motor skills and manual dexterity to handle IT hardware and equipment
  • Ability to operate a computer and other technology-related lab equipment throughout the course of the day
  • May be required to sit or stand for long periods of time
  • Offices reachable by elevator but should be able to climb stairs in case the elevator is out of service
  • Heavier lifting may be required (up to 50 pounds)
  • Ability to tolerate general office and HVAC noise & fluorescent and/or LED lighting
  • May be exposed to hazardous chemicals, biohazards, etc.
  • Candidate must have the ability to maintain punctual daily in-person attendance

Other Requirements
  • This IS NOT a remote position

Cleveland Diagnostics, Inc., is developing highly efficacious, lab-friendly, affordable diagnostics tests using proprietary technology to improve cancer diagnostics. We pride ourselves in fostering a family-focused, friendly, and flexible organization that places our employee's well-being and happiness as the primary reason for our success. Are you interested in building your career with a team of industry professionals while making a lasting impact to the lives of millions of people? Bring your talents to Cleveland Diagnostics.
Cleveland Diagnostics offers an extremely robust benefits package which includes:
  • 100% Employer-paid medical for single coverage effective on your date of hire and 50% employer-paid medical for spouse/dependent coverage
  • 100% Employer-paid Dental & Vision for entire family
  • No cost for employee coverage for Group Term Life, Short & Long Term Disability
  • 4% retirement contribution Employer match
  • Incentive Performance Plan & Stock Option Program & Commission (Sales Account Execs)
  • Paid Family Leave Program
  • Generous PTO plan & holiday program
  • Flexible work schedule & lucrative employee referral program
  • Salary range may vary by work state/geographical region/territory
  • Easy to get to office location with newly built-out office space
  • Free coffee, snacks and other goodies all day long

Cleveland Diagnostics is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. EEO is the Law. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster on our careers page. Accommodations are available for applicants with disabilities.
Pay Range: $45,000 - $50,000 per year

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