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It Helpdesk Associate Jobs in Ohio (NOW HIRING)

Hazen and Sawyer

Tier 1/2 IT Specialist

Cincinnati, OH · On-site

Candidates are expected to have experience in IT Helpdesk support and demonstrate interpersonal, organizational, and oral communication skills. They should work well in teams, possess analytical and ...

Experis

Associate IT User Support

Solon, OH · On-site

As an Associate IT User Support, you will be part of the IT Support Department supporting the ... help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to ...

EmergencyMD

Information Technology (IT) Director

Stow, OH · On-site

$120 - $150/hr

At SPIROL, we work with our customers to help them succeed. From automobiles, to hand and power ... As the IT Director for SPIROL, you will: * Oversee all technology operations and SPIROL, and ...

American Freight

IT Specialist

Dublin, OH · On-site

... associates and higher-value work that helps drive the business forward - including eCommerce ... helping shape how a growing furniture retailer uses technology to compete. Job Duties ...

Benjamin Steel Company

IT Administrator

Springfield, OH · On-site

$60K - $70K/yr

Utilize helpdesk and asset management systems to document incidents, requests, equipment, and ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

Magna

IT Manager

Northwood, OH · On-site

$90K - $110K/yr

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry ... Associate degree in a related field of study or 10 years work related experience may be substituted ...

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It Helpdesk Associate information

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Ohio? The most popular types of It Helpdesk jobs in Ohio are:
What are popular job titles related to It Helpdesk Associate jobs in Ohio? For It Helpdesk Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Ohio look for? The top searched job categories for It Helpdesk Associate jobs in Ohio are:
What cities in Ohio are hiring for It Helpdesk Associate jobs? Cities in Ohio with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Tier 1/2 IT Specialist

Hazen and Sawyer

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Interested in a great opportunity within a fast-paced, nimble ITS Department using cutting-edge technology? If you are highly motivated and want to jump start your career as a Tier 1/2 IT Support Specialist and beyond, then Hazen should be an option.

Hybrid (3 days in office; 2 days remote)

Why Hazen and Sawyer:

  • Founded in 1951 by the son of Allen Hazen (developer of the Hazen-Williams equation), we are an employee-owned company with a singular focus on "all things water."
  • Our work includes planning, design, and oversight of construction of environmental infrastructure – for water, wastewater, and stormwater management.
  • We foster a work environment low on bureaucracy and high in creativity.
  • We recruit talented professionals, provide them with challenging, interesting, and creative assignments, and furnish them with the tools they need to succeed.
  • We currently have over 2,000 employees in 80+ offices throughout the United States, Latin America, Canada, and the UK.
  • A flexible hybrid work schedule supports today's busy professionals.

Key Responsibilities:

Candidates are expected to have experience in IT Helpdesk support and demonstrate interpersonal, organizational, and oral communication skills. They should work well in teams, possess analytical and problem-solving capabilities, be able to prioritize and execute tasks, and maintain an orderly workspace. Candidates should also be open to learning and developing new skills relevant to the responsibilities listed below

  • Provide support and troubleshooting of complicated issues on the Helpdesk.
  • Provide high level customer services consistent with IT best practices.
  • Assist with end user system deployments and upgrades.
  • Assist in the preparation and implementation of policies, procedures, and standards.
  • Develop documentation for new and existing workflows.
  • Assist with testing new software, service packs, and patches.
  • Occasional travel may be required as needed.

Required Qualifications:

  • BS/BA degree in the field of computers is required
  • Minimum of 3-5 years working IT support is required
  • In-depth knowledge of Microsoft Windows based client operating systems.
  • Expert knowledge in Microsoft Office 365.
  • Working knowledge of the Open System Interconnection (OSI) model.
  • Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
  • Ability to maintain a clean and efficient working environment.

Preferred Qualifications:

  • Knowledge of Virtual Server Infrastructure Systems (Hyper-V and Citrix)
  • SharePoint Administration experience preferred but not required

What We Offer:

  • Comprehensive health benefits (medical, dental, vision, and prescription plans)
  • Pre-tax flexible spending plans for medical, dependent care, and transportation
  • Short and long-term disability, and employer paid life insurance
  • Paid holidays, floating holidays, and paid time off (PTO)
  • Employer-contributed 401(k) plan and additional financial planning support
  • Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and professional organization memberships
  • Starting pay range for this position depends on skills, experience, education and geographical location
HAZEN AND SAWYER logo

About HAZEN AND SAWYER

Sourced by ZipRecruiter

Hazen and Sawyer, headquartered in New York, NY, US, operates within the field of environmental science and engineering. Founded in 1951, the firm specializes in designing drinking water, wastewater, and stormwater facilities, comprehensive solid waste services, and other environmental infrastructure projects. Striving towards nurturing clean, safe water supply, the company upholds it as its primary mission. Their dedication reflects in their numerous honors received at the national and regional levels, including awards from the American Society of Civil Engineers, American Council of Engineering Companies, and Water Environment Federation.

Industry

Environmental consulting services

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

1951

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