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Entry Level It Helpdesk Jobs in Ohio (NOW HIRING)

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

STAQ Pharma Inc

IT Helpdesk Technician

Columbus, OH · On-site

The IT Helpdesk Technician serves as the first point of contact for employees seeking technical ... This entry-level position provides day-to-day support for computers, mobile devices, and networked ...

Lisinski Law Firm

IT Helpdesk Technician

Dublin, OH · On-site

Reporting to the IT Helpdesk and Operations Manager, you will thrive in a collaborative, service-driven environment that values innovation, continuous improvement, and dependable technology solutions.

Expedient

Entry-Level IT Support Associate

Dublin, OH · On-site

$32K - $37K/yr

Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth. The IT Support Associate, in our Columbus / Dublin, Ohio data center, will join the ...

Expedient

Entry-Level IT Support Associate

Dublin, OH · On-site

$32K - $37K/yr

Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth. The IT Support Associate,in our Columbus / Dublin, Ohio data center, will join the ...

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Entry Level It Helpdesk information

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$32

How much do entry level it helpdesk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for entry level it helpdesk in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.
What are the most commonly searched types of It Helpdesk jobs in Ohio? The most popular types of It Helpdesk jobs in Ohio are:
What are popular job titles related to Entry Level It Helpdesk jobs in Ohio? For Entry Level It Helpdesk jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Entry Level It Helpdesk jobs in Ohio look for? The top searched job categories for Entry Level It Helpdesk jobs in Ohio are:
What cities in Ohio are hiring for Entry Level It Helpdesk jobs? Cities in Ohio with the most Entry Level It Helpdesk job openings:
Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Ohio as of August 2026, with employment types broken down into 87% Full Time, 5% Part Time, 1% Temporary, and 7% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.

IT Helpdesk Technician

Ardent Property Management

Westerville, OH • On-site

Full-time

Posted 7 days ago

Job description

Job Title: Entry level IT Helpdesk Technician
Department: Information Technology
Reports To: Director of IT
Location: 470 Olde Worthington Rd. Westerville, Ohio 43082
Job Type: Full-Time
Job Overview:
We are seeking a reliable, motivated, and technically skilled Entry Level Helpdesk Technician to join our dynamic IT team. The ideal candidate will provide first-line support to end users, troubleshoot and resolve technical issues, assist with hardware/software deployment, and maintain critical IT infrastructure. This role is crucial to ensuring daily operations run smoothly, contributing to both on-site and remote IT support needs across our organization.
Key Responsibilities:
  • Respond to and resolve technical support tickets via phone, email, and in-person.
  • Diagnose and troubleshoot end-user issues involving:
  • User accounts and access
  • Print services and printer configuration
  • Asset inventory management
  • Support for desktops, thin clients, laptops, tablets, phones, and hotspots
  • Use physical and logical diagnostic tools to resolve network and hardware/software issues.
  • Assist with the setup and deployment of technology solutions for new Ardent site launches.
  • Assist with site teardowns and equipment removal once Ardent site sales are complete.
  • Maintain a structured and documented scrapping process for decommissioned technology assets, ensuring Director of IT approval.
  • Work independently to complete special IT projects; take ownership of assigned helpdesk initiatives.
  • Maintain accurate documentation of procedures, ticket resolutions, and equipment tracking systems.
  • Collaborate with other technical teams to troubleshoot and resolve large scale issues.
  • Handle special requests and participate in unique technology projects as directed.
  • Manage inventory and accountable property within the IT storage room, ensuring accuracy and accessibility.
  • Test and evaluate new hardware and software before company-wide deployment.
  • Oversee and manage daily ticketing queue operations-create, route, and resolve helpdesk tickets efficiently.
  • Uphold high standards in customer service, ensuring a positive and supportive user experience.
  • Adhere to documentation best practices and departmental standards.

Requirements
Qualifications:
  • 1-2 years of relevant experience in a technical support or helpdesk role.
  • Strong understanding of Windows operating systems, Office 365, and common network troubleshooting tools.
  • Knowledge of desktop imaging solutions (e.g., Intune).
  • Familiarity with IT asset management systems and ticketing platforms (e.g., Freshdesk, AssetTiger).
  • Excellent problem-solving, communication, and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational skills with attention to detail and documentation.
  • Willingness to travel occasionally for site support, as needed.

Apply