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Entry Level It Helpdesk Jobs in Columbus, OH (NOW HIRING)

American Freight

IT Helpdesk Support

Dublin, OH

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

U.S. Army

Information Technology Specialist

Hilliard, OH · On-site

$40K - $80K/yr

Army (Entry-Level, No Experience Needed) Full-time | Part-time | Contract | Paid Training | U.S ... Helpful Skills: * Interest in computer science. * Attention to detail. * Effective communication ...

U.S. Army

Information Technology Specialist

Columbus, OH · On-site

$40K - $80K/yr

Army (Entry-Level, No Experience Needed) Full-time | Part-time | Contract | Paid Training | U.S ... Helpful Skills: * Interest in computer science. * Attention to detail. * Effective communication ...

U.S. Army

Information Technology Specialist

Columbus, OH · On-site

$40K - $80K/yr

Army (Entry-Level, No Experience Needed) Full-time | Part-time | Contract | Paid Training | U.S ... Helpful Skills: * Interest in computer science. * Attention to detail. * Effective communication ...

U.S. Army

Information Technology Specialist

Hilliard, OH · On-site

$40K - $80K/yr

Army (Entry-Level, No Experience Needed) Full-time | Part-time | Contract | Paid Training | U.S ... Helpful Skills: * Interest in computer science. * Attention to detail. * Effective communication ...

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Entry Level It Helpdesk information

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How much do entry level it helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level it helpdesk in Columbus, OH is $22.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level IT Helpdesk technician, and why are they important?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an Entry Level IT Helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are entry level IT helpdesk jobs?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

Is IT possible to get a help desk job with no experience?

Entry level IT help desk positions often do not require prior experience, but candidates typically need basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.
What are the most commonly searched types of It Helpdesk jobs in Columbus, OH? The most popular types of It Helpdesk jobs in Columbus, OH are:
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What job categories do people searching Entry Level It Helpdesk jobs in Columbus, OH look for? The top searched job categories for Entry Level It Helpdesk jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Entry Level It Helpdesk jobs? Cities near Columbus, OH with the most Entry Level It Helpdesk job openings:
Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Columbus, OH as of May 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% In-person job distribution, with an average salary of $46,512 per year, or $22.4 per hour.

IT Helpdesk Support

American Freight Management Company

Dublin, OH

$17 - $25/hr

Full-time

Posted 17 days ago

Job description

Job Title: IT Helpdesk Support

Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be responsible for responding to inquiries, troubleshooting problems, and providing solutions for a wide range of IT-related issues. The role requires excellent communication skills, strong technical knowledge, and a customer-oriented mindset.

Responsibilities:

  • Provide technical support to clients via phone, email, or in-person.
  • Identify, troubleshoot, and resolve IT-related issues.
  • Document and track all support requests and resolutions in the ticketing system.
  • Perform remote or on-site installations, upgrades, and repairs of hardware and software.
  • Assist with user account management, password resets, and access permissions.
  • Collaborate with other IT team members to resolve complex issues.
  • Provide training and guidance to end-users on using technology and software.
  • Stay up to date with the latest technology trends, software updates, and security protocols.
  • Follow IT service management (ITSM) best practices, including incident management, problem management, and change management.

Requirements:

  • Proven experience as an IT Helpdesk Support or similar role
  • Excellent communication and customer service skills
  • Strong technical knowledge of computer hardware, software, operating systems, and networking
  • Experience with ticketing systems, remote desktop tools, and diagnostic utilities
  • Familiarity with ITSM best practices, such as ITIL
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Bachelor’s degree in computer science, Information Technology, or a related field is preferred, but not required.

Compensation:

As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $17-25 per hour.

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.