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Entry Level It Helpdesk Jobs in Springboro, OH (NOW HIRING)

U.S. Army

Information Technology Specialist

Lebanon, OH · On-site

$40K - $80K/yr

Army (Entry-Level, No Experience Needed) Full-time | Part-time | Contract | Paid Training | U.S ... Helpful Skills: * Interest in computer science. * Attention to detail. * Effective communication ...

U.S. Army

Information Technology Specialist

Lebanon, OH · On-site

$40K - $80K/yr

Army (Entry-Level, No Experience Needed) Full-time | Part-time | Contract | Paid Training | U.S ... Helpful Skills: * Interest in computer science. * Attention to detail. * Effective communication ...

McCormick Equipment Company, Inc.

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IT Support Specialist

Loveland, OH · On-site

$26 - $30/hr

Key Responsibilities: IT Support and Troubleshooting: · Provide Tier 1 and Tier 2 help desk support to end users via phone, email, chat, and ticketing systems. · Diagnose and resolve hardware ...

Accuserve

IT Intern

Dayton, OH

$18 - $20/hr

The IT Intern will assist with the day-to-day operation and administrative tasks of the IT ... help you navigate the insurance landscape.? Built on culture, grounded in compassion?. Accuserve ...

Accuserve

IT Intern

Dayton, OH · On-site

$18 - $20/hr

The IT Intern will assist with the day-to-day operation and administrative tasks of the IT ... help you navigate the insurance landscape.? Built on culture, grounded in compassion?. Accuserve ...

Code Blue LLC

IT Intern

Dayton, OH · On-site

$18 - $20/hr

The IT Intern will assist with the day-to-day operation and administrative tasks of the IT ... help you navigate the insurance landscape.? Built on culture, grounded in compassion?. Accuserve ...

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Entry Level It Helpdesk information

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How much do entry level it helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level it helpdesk in Springboro, OH is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level IT Helpdesk technician, and why are they important?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an Entry Level IT Helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are entry level IT helpdesk jobs?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

Is IT possible to get a help desk job with no experience?

Entry level IT help desk positions often do not require prior experience, but candidates typically need basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.
What cities near Springboro, OH are hiring for Entry Level It Helpdesk jobs? Cities near Springboro, OH with the most Entry Level It Helpdesk job openings:
Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Springboro, OH as of May 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 100% In-person job distribution, with an average salary of $42,458 per year, or $20.4 per hour.
Information Technology Helpdesk Coordinator

Information Technology Helpdesk Coordinator

compunet

Dayton, OH • On-site

Other

Posted 17 days ago

CompuNet Clinical Laboratories rating

6.4

Company rating: 6.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

83rd of 103 rated laboratories

Job description

Located at our Core Lab within the Information Technology Department (Moraine, OH)

Full-Time Day Shift (8:30 AM-5:00 PM)

Position Summary:

Perform first-level helpdesk support, perform basic troubleshooting, oversee Helpdesk staff and ticket queues, and other duties as assigned.  Assist with PC, printer, and other peripheral hardware and software upgrades. Identifies helpdesk problem issue trends with IT Operations Manager and offers potential solutions through procedure updates or education.

Responsibilities:

  • Assists in the work of our helpdesk team that provides support across CompuNet and various PHP locations – Including but not limited to purchasing equipment, communication, support initiatives, and service recovery.
  • Assist the manager with the creation of on call schedule.
  • Assist in training through the department.
  • Participate in the on-call schedule for after-hours support. 
  • Contribute to support services for CompuNet and other affiliated sites.
  • Assists in planning, design, development, documentation, and implementation of support systems throughout CompuNet to provide business solutions to customers and allow for the flexibility of the future.
  • Interact with CompuNet helpdesk staff, IT Operations, and LIS Team regularly regarding IT support, training, and equipment issues.
  • Manage, monitor, and prioritize Track-IT ticket queue to ensure timely response and resolution of client issues. 
  • Coordinate the workflow of the helpdesk.
  • Contribute to the overall effectiveness of CompuNet by assisting with other duties as assigned.
  • Ensure compliance with all departmental, company and regulatory policies and procedures.

Qualifications:

  • Associates Degree in Computer Science, Information Systems, or other related technical degree.
  • Experience in IT or a related role preferred.
  • IT or Helpdesk Management Certification preferred.
  • Requires knowledge of the Microsoft Suite of applications and solid analytical and documentation skills.

Physical & Safety Demands:

  • Handle confidential information and data daily.
  • Exercise sound reasoning and independent judgment.
  • Potential exposure to electrical hazards during PC installation/diagnostics.
  • Maintain flexibility with work hours as needed.
  • Possible exposure to biohazard materials and hazardous chemicals.
  • Follow all company safety, ergonomic, and health policies.
  • Comply with PPE requirements in laboratory and biohazard areas.
  • Complete required safety training and health evaluations promptly.
  • Identify potential safety hazards, address unsafe conditions, and promote safety awareness.

What CompuNet Clinical Laboratories employees say

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