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Local Microsoft Help Desk Jobs in Ohio (NOW HIRING)

Integra Connect LLC

Help Desk Analyst

OH · On-site

$50K - $65K/yr

Candidates must be local to Akron, OH.** Responsibilities: * Provide technical support for end ... Knowledge of Microsoft applications (i.e. Office, email). * Solid understanding of computer systems ...

Integra Connect Careers

Help Desk Analyst

Fairlawn, OH · Hybrid

$19.50 - $26.75/hr

Candidates must be local to Akron, OH.** Responsibilities: * Provide technical support for end ... Knowledge of Microsoft applications (i.e. Office, email). * Solid understanding of computer systems ...

University of Toledo

$20/hr

Courses in Windows and Macintosh Microsoft Office Suite. Minimum of 1 to 3 years' experience supporting and utilizing a variety of computer hardware, software and networking. Help desk experience and ...

New

The University of Toledo

Help Desk - Temp

Toledo, OH · On-site

$20/hr

Courses in Windows and Macintosh Microsoft Office Suite. • Minimum of 1 to 3 years' experience supporting and utilizing a variety of computer hardware, software and networking. Help desk experience ...

New

University of Toledo

$20/hr

Courses in Windows and Macintosh Microsoft Office Suite. Minimum of 1 to 3 years' experience supporting and utilizing a variety of computer hardware, software and networking. Help desk experience and ...

New

Robert Half

Help Desk Analyst I

Columbus, OH · On-site

$19.75 - $27/hr

We are looking for a Help Desk Analyst I to provide frontline technical assistance for employees in ... Diagnose and resolve common issues involving Microsoft Office, Adobe Creative Cloud, web browsers ...

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All JobsLocal Microsoft Help Desk JobsLocal Microsoft Help Desk Jobs in Ohio

Local Microsoft Help Desk information

Does Microsoft have a help desk?

Microsoft provides support services through its help desk for customers and IT professionals, offering technical assistance for Microsoft products via phone, chat, and online support portals. Help desk roles at Microsoft typically require knowledge of Microsoft technologies, troubleshooting skills, and relevant certifications such as Microsoft Certified: Modern Desktop Administrator or Microsoft Certified: Azure Fundamentals.

What is the difference between Local Microsoft Help Desk vs Local IT Support Specialist?

AspectLocal Microsoft Help DeskLocal IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+, Network+, Microsoft Certified: Windows Support
Work EnvironmentHelp desk, call centers, remote supportOn-site, troubleshooting hardware/software, network setup
Industry UsageIT service providers, corporate supportBusinesses, organizations, tech companies
Search/Comparison IntentYesNo

The Local Microsoft Help Desk primarily focuses on providing support for Microsoft products and services, often via remote or call center support. In contrast, a Local IT Support Specialist handles broader technical issues, including hardware, network, and software troubleshooting on-site. While both roles require similar certifications and work in IT support environments, the Help Desk role is more specialized in Microsoft solutions, making it the more common comparison for users seeking Microsoft-specific support.

Are help desk jobs still in demand?

Help desk jobs, including roles like a Microsoft Help Desk technician, remain in demand due to ongoing need for technical support in organizations. These positions often require troubleshooting skills, familiarity with remote support tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate.
What are the most commonly searched types of Microsoft Help Desk jobs in Ohio? The most popular types of Microsoft Help Desk jobs in Ohio are:
What are popular job titles related to Local Microsoft Help Desk jobs in Ohio? For Local Microsoft Help Desk jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Local Microsoft Help Desk jobs in Ohio look for? The top searched job categories for Local Microsoft Help Desk jobs in Ohio are:
What cities in Ohio are hiring for Local Microsoft Help Desk jobs? Cities in Ohio with the most Local Microsoft Help Desk job openings:
Local Microsoft Help Desk jobs near you
Infographic showing various Local Microsoft Help Desk job openings in Ohio as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Help Desk Analyst

Integra Connect LLC

OH • On-site

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving end user issues and escalating work to other groups for more in-depth troubleshooting.
**This position is a hybrid role. Candidates must be local to Akron, OH.**
Responsibilities:
  • Provide technical support for end users (employees, contractors, and sometimes customers) as it relates to corporate IT solutions and equipment.
  • Provide technical support primarily over the phone, remote access or email.
  • Triage issues and solve or escalate them as needed to other team members.
  • Solicit approvals for access requests.
  • Create and maintain training materials and how-to documents as Knowledge base articles in the ITSM.
  • Maintain Help Desk coverage and ensure others are available in their absence.

  • 2-3 years of Help Desk experience or other customer supporting responsibilities.
  • BS/BA in IT, CS, or similar field.
  • Knowledge of Microsoft applications (i.e. Office, email).
  • Solid understanding of computer systems, mobile devices, and other end user technologies.
  • Ability to diagnose and resolve basic technical issues with limited to no assistance.
  • Strong communication skills.
  • Customer oriented.
  • Ability to work in a fast-paced environment.

Physical Requirements/ Working Conditions:
  • Seated 6-8 hours per day.
  • Effectively utilize keyboard and phone/headset.

Benefits:
Integra Connect, LLC provides a comprehensive benefits plan
  • Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
  • Paid Time Off
  • 401k with employer match
  • Paid Holidays and Floating Holiday

Equal Opportunity Employer
Please note that the deadline for submitting applications is August 31, 2026. All applications must be received by this date to be considered.

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