Cleveland, OH · On-site
$19.50 - $26.25/hr
Provide Level 1 Help Desk support and resolve problems to the end user?s satisfaction. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well ...
New
Cleveland, OH · On-site
$19.50 - $26.25/hr
Provide Level 1 Help Desk support and resolve problems to the end user?s satisfaction. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well ...
New
Cleveland, OH · On-site
$19.25 - $26.25/hr
Provide Level 1 Help Desk support and resolve problems to the end user?s satisfaction. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well ...
New
Cleveland, OH · On-site
$19.25 - $26.25/hr
Provide Level 1 Help Desk support and resolve problems to the end user?s satisfaction. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well ...
New
Beachwood, OH · On-site
$55K - $70K/yr
Beachwood, Ohio Our client is hiring a level 2 help desk support role for their facility in Beachwood! Our client is a leader in managing IT Services, Cyber Security, and Cloud Solutions. The level 2 ...
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Beachwood, OH · On-site
$55K - $70K/yr
Beachwood, Ohio Our client is hiring a level 2 help desk support role for their facility in Beachwood! Our client is a leader in managing IT Services, Cyber Security, and Cloud Solutions. The level 2 ...
Painesville, OH · On-site
$55K - $65K/yr
Position Summary We are seeking a Level 1 Help Desk Technician to serve as the first point of ... You will support users remotely across multiple sites and provide in-person support on site. Key ...
Painesville, OH · On-site
$55K - $65K/yr
Position Summary We are seeking a Level 1 Help Desk Technician to serve as the first point of ... You will support users remotely across multiple sites and provide in-person support on site. Key ...
Painesville, OH · On-site
$17.50 - $23.50/hr
Position Summary We are seeking a Level 1 Help Desk Technician to serve as the first point of ... You will support users remotely across multiple sites and provide in-person support on site. Key ...
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Painesville, OH · On-site
$17.50 - $23.50/hr
Position Summary We are seeking a Level 1 Help Desk Technician to serve as the first point of ... You will support users remotely across multiple sites and provide in-person support on site. Key ...
Painesville, OH · On-site
$17.50 - $23.50/hr
Position Summary We are seeking a Level 1 Help Desk Technician to serve as the first point of ... You will support users remotely across multiple sites and provide in-person support on site. Key ...
Painesville, OH · On-site
$17.50 - $23.50/hr
Position Summary We are seeking a Level 1 Help Desk Technician to serve as the first point of ... You will support users remotely across multiple sites and provide in-person support on site. Key ...
$25 - $35/hr
... desk, Help desk, Phone support, jira, server administrator, network analysis, comptia Top Skills ... Level Job Type & Location This is a Contract position based out of Westlake, OH. Pay and Benefits ...
$25 - $35/hr
... desk, Help desk, Phone support, jira, server administrator, network analysis, comptia Top Skills ... Level Job Type & Location This is a Contract position based out of Westlake, OH. Pay and Benefits ...
$18.75 - $25.50/hr
Company Description With a 16-year tradition of excellence. A single source provider of world-class technology products and services for the healthcare industry. We are at the forefront of delivering ...
$18.75 - $25.50/hr
Company Description With a 16-year tradition of excellence. A single source provider of world-class technology products and services for the healthcare industry. We are at the forefront of delivering ...
Cincinnati, OH · On-site
$23.94 - $31.15/hr
The Help Desk Support Specialist Sr. (Tier II Specialist) serves as the primary technical ... Mentors Level 1 staff on diagnostic procedures to improve "First Call Resolution" rates.
Cincinnati, OH · On-site
$23.94 - $31.15/hr
The Help Desk Support Specialist Sr. (Tier II Specialist) serves as the primary technical ... Mentors Level 1 staff on diagnostic procedures to improve "First Call Resolution" rates.
$23 - $25/hr
... help with the holiday uptick. These consultants will provide Tier 1 technical support for their ... support team. Experience Level Entry Level Job Type & Location This is a Contract position based ...
$23 - $25/hr
... help with the holiday uptick. These consultants will provide Tier 1 technical support for their ... support team. Experience Level Entry Level Job Type & Location This is a Contract position based ...
Cincinnati, OH · On-site
$19.50 - $26.25/hr
Helpdesk Specialist JOB LOCATION: Cincinnati, OH WAGE RANGE*: 20 - 23.00 / hour Must be W2 JOB ... Respond to client staff's telephone inquiries concerning support, processing or request procedures ...
New
Cincinnati, OH · On-site
$19.50 - $26.25/hr
Helpdesk Specialist JOB LOCATION: Cincinnati, OH WAGE RANGE*: 20 - 23.00 / hour Must be W2 JOB ... Respond to client staff's telephone inquiries concerning support, processing or request procedures ...
New
$20 - $22/hr
Description We are hiring an IT support specialist for 9 weeks (no extension). You will provide ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
$20 - $22/hr
Description We are hiring an IT support specialist for 9 weeks (no extension). You will provide ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
New Albany, OH · On-site
$20 - $22/hr
Description We are hiring an IT support specialist for 9 weeks (no extension). You will provide ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
New Albany, OH · On-site
$20 - $22/hr
Description We are hiring an IT support specialist for 9 weeks (no extension). You will provide ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Job Summary : STI is a company seeking a Help Desk Support professional. The role involves ... Level Documentation and Attention to Detail in Service Now / Ticketing solution • Service ...
Job Summary : STI is a company seeking a Help Desk Support professional. The role involves ... Level Documentation and Attention to Detail in Service Now / Ticketing solution • Service ...
Dublin, OH · On-site
$16.50 - $21.25/hr
Clinical Help Desk Support (Phone / Email) Location : Dublin , Ohio Overall experience level ... experience level: Mandatory minimum of 1+ years' experience working within a high-volume call ...
Dublin, OH · On-site
$16.50 - $21.25/hr
Clinical Help Desk Support (Phone / Email) Location : Dublin , Ohio Overall experience level ... experience level: Mandatory minimum of 1+ years' experience working within a high-volume call ...
Mason, OH · On-site
$15/hr
Escalation of unresolved calls to second level support (both internal and external) and follows ... 1-2 wks). After that, range of shifts based on business needs. That could range from 9-5:30 up to ...
Mason, OH · On-site
$15/hr
Escalation of unresolved calls to second level support (both internal and external) and follows ... 1-2 wks). After that, range of shifts based on business needs. That could range from 9-5:30 up to ...
$24 - $28/hr
Summary Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician . An IT Technician's role is to ensure system operation ...
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$24 - $28/hr
Summary Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician . An IT Technician's role is to ensure system operation ...
We pride ourselves on being a trusted partner, dedicated to performance at every stage of the project. IT Help Desk Technician (Level 1-2 Support) We are seeking a detail-oriented, customer-focused ...
We pride ourselves on being a trusted partner, dedicated to performance at every stage of the project. IT Help Desk Technician (Level 1-2 Support) We are seeking a detail-oriented, customer-focused ...
Worthington, OH · On-site
$54K - $57K/yr
... first level support to employees by troubleshooting software, hardware and network issues. This ... 1 year's helpdesk or technical support experience. • Must pass criminal background checks ...
Worthington, OH · On-site
$54K - $57K/yr
... first level support to employees by troubleshooting software, hardware and network issues. This ... 1 year's helpdesk or technical support experience. • Must pass criminal background checks ...
Worthington, OH · On-site
$54K - $57K/yr
... first level support to employees by troubleshooting software, hardware and network issues. This ... 1 year's helpdesk or technical support experience. • Must pass criminal background checks ...
Worthington, OH · On-site
$54K - $57K/yr
... first level support to employees by troubleshooting software, hardware and network issues. This ... 1 year's helpdesk or technical support experience. • Must pass criminal background checks ...
$9.83 - $11.80
4% of jobs
$11.80 - $13.77
4% of jobs
$13.77 - $15.75
9% of jobs
$16.61 is the 25th percentile. Wages below this are outliers.
$15.75 - $17.72
17% of jobs
The median wage is $19.13 / hr.
$17.72 - $19.70
22% of jobs
$21.57 is the 75th percentile. Wages above this are outliers.
$19.70 - $21.67
20% of jobs
$21.67 - $23.64
15% of jobs
$23.64 - $25.62
3% of jobs
$25.62 - $27.59
6% of jobs
$27.59 - $29.56
0% of jobs
$29.56 - $31.54
0% of jobs
$9
$19
$31
A Level 1 Help Desk Support job involves providing first-line technical support to users experiencing IT-related issues. Responsibilities include troubleshooting basic hardware and software problems, assisting with password resets, and documenting incidents for escalation if necessary. Level 1 technicians rely on predefined solutions or scripts to resolve common issues quickly. They serve as the initial point of contact for IT support, ensuring efficient issue resolution or proper escalation to higher-level support teams. Strong communication and problem-solving skills are essential in this role.
To thrive as a Level 1 Help Desk Support, you need foundational IT knowledge, strong troubleshooting abilities, and typically a high school diploma or equivalent with some technical coursework or certifications like CompTIA A+ being beneficial. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments (Windows, macOS) is often required. Excellent communication, patience, and customer service skills help resolve user issues while building trust. These competencies ensure efficient problem resolution and a positive experience for users needing front-line technical assistance.
Starting in a Level 1 Help Desk Support role provides a solid foundation for advancing in the IT field. Many professionals move into higher-level support positions, such as Level 2 or Level 3 Help Desk, network administration, or specialized technical roles as they gain experience and pursue further certifications. This entry-level position offers great exposure to troubleshooting a variety of technical issues and collaborating with different departments, which builds valuable skills for future growth. Employers often support continuing education, making it an excellent starting point for a long-term IT career.
The most popular types of Level 1 Help Desk Support jobs in Ohio are:
For Level 1 Help Desk Support jobs in Ohio, the most frequently searched job titles are:
The top searched job categories for Level 1 Help Desk Support jobs in Ohio are:
$19.50 - $26.25/hr
Temporary
Posted yesterday
New
Sourced by ZipRecruiter
1,001 - 5,000 Employees
Hebron, KY, US
1982
