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Level 1 Help Desk Support Jobs in Ohio (NOW HIRING)

Pomeroy

Help Desk Technician

Cleveland, OH

$19.25 - $26.25/hr

Provide Level 1 Help Desk support and resolve problems to the end user?s satisfaction. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well ...

New

TEKsystems

Help Desk Support

Westlake, OH

$25 - $35/hr

... desk, Help desk, Phone support, jira, server administrator, network analysis, comptia Top Skills ... Level Job Type & Location This is a Contract position based out of Westlake, OH. Pay and Benefits ...

Healthcare Support Staffing

Help Desk Support

Mason, OH

$18.75 - $25.50/hr

Company Description With a 16-year tradition of excellence. A single source provider of world-class technology products and services for the healthcare industry. We are at the forefront of delivering ...

TEKsystems

Tier 1 Help Desk

Columbus, OH

$23 - $25/hr

... help with the holiday uptick. These consultants will provide Tier 1 technical support for their ... support team. Experience Level Entry Level Job Type & Location This is a Contract position based ...

The Computer Merchant, Ltd

Help Desk Support

Cincinnati, OH · On-site

$19.50 - $26.25/hr

Helpdesk Specialist JOB LOCATION: Cincinnati, OH WAGE RANGE*: 20 - 23.00 / hour Must be W2 JOB ... Respond to client staff's telephone inquiries concerning support, processing or request procedures ...

TEKsystems

Tier 1 Help Desk

New Albany, OH

$20 - $22/hr

Description We are hiring an IT support specialist for 9 weeks (no extension). You will provide ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Collabera

Technical/Help Desk Support

Mason, OH · On-site

$15/hr

Escalation of unresolved calls to second level support (both internal and external) and follows ... 1-2 wks). After that, range of shifts based on business needs. That could range from 9-5:30 up to ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We fully train our Help Desk employees on various IT devices and systems that other companies don't ... support is required Career Level Required Experienced (Non-Manager) Experience Required 1 to 2 ...

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All JobsLevel 1 Help Desk Support JobsLevel 1 Help Desk Support Jobs in Ohio

Level 1 Help Desk Support information

See Ohio salary details

$9

$19

$31

How much do level 1 help desk support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for level 1 help desk support in Ohio is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.92 per hour, depending on experience, location, and employer.

What is a Level 1 Help Desk Support?

A Level 1 Help Desk Support job involves providing first-line technical support to users experiencing IT-related issues. Responsibilities include troubleshooting basic hardware and software problems, assisting with password resets, and documenting incidents for escalation if necessary. Level 1 technicians rely on predefined solutions or scripts to resolve common issues quickly. They serve as the initial point of contact for IT support, ensuring efficient issue resolution or proper escalation to higher-level support teams. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive in Level 1 Help Desk Support?

To thrive as a Level 1 Help Desk Support, you need foundational IT knowledge, strong troubleshooting abilities, and typically a high school diploma or equivalent with some technical coursework or certifications like CompTIA A+ being beneficial. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments (Windows, macOS) is often required. Excellent communication, patience, and customer service skills help resolve user issues while building trust. These competencies ensure efficient problem resolution and a positive experience for users needing front-line technical assistance.

What are the typical career advancement opportunities for someone starting as Level 1 Help Desk Support?

Starting in a Level 1 Help Desk Support role provides a solid foundation for advancing in the IT field. Many professionals move into higher-level support positions, such as Level 2 or Level 3 Help Desk, network administration, or specialized technical roles as they gain experience and pursue further certifications. This entry-level position offers great exposure to troubleshooting a variety of technical issues and collaborating with different departments, which builds valuable skills for future growth. Employers often support continuing education, making it an excellent starting point for a long-term IT career.

Is help desk support a good entry-level IT job?

Help desk support is a common entry-level IT role that provides foundational experience in troubleshooting, customer service, and technical skills. It often requires knowledge of operating systems, basic networking, and support tools, making it a good starting point for a career in IT.

What are the most commonly searched types of Level 1 Help Desk Support jobs in Ohio?

The most popular types of Level 1 Help Desk Support jobs in Ohio are:

What are popular job titles related to Level 1 Help Desk Support jobs in Ohio?

For Level 1 Help Desk Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Level 1 Help Desk Support jobs in Ohio look for?

The top searched job categories for Level 1 Help Desk Support jobs in Ohio are:

Level 1 Help Desk Support jobs near you
Infographic showing various Level 1 Help Desk Support job openings in Ohio as of August 2026, with employment types broken down into 60% Full Time, 6% Temporary, and 34% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,218 per year, or $19.8 per hour.

Help Desk Technician

Pomeroy

Cleveland, OH

$19.25 - $26.25/hr

Temporary

Posted 3 days ago

New

Job description

This resource will provide technical assistance and support related to computer systems, hardware and/or software. Respond to escalated queries and support requests both onsite and remotely, run diagnostic programs, isolate problems, and determine / implement solutions. Issues that remain unresolved are escalated to the next tier group. Provide Level 1 Help Desk support and resolve problems to the end user?s satisfaction. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well as priority level set on the ticket itself Assist field sales with mobile devices, both hardware and software Install, test, and configure new mobile devices, peripheral equipment and software. Walk staff through problem-solving process Report unresolved issues to the Service Desk for escalation?
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