$55K - $70K/yr
Beachwood Ohio Our client is hiring a level 2 help desk support role for their facility in Beachwood! Our client is a leader in managing IT Services, Cyber Security, and Cloud Solutions. The level 2 ...
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$55K - $70K/yr
Beachwood Ohio Our client is hiring a level 2 help desk support role for their facility in Beachwood! Our client is a leader in managing IT Services, Cyber Security, and Cloud Solutions. The level 2 ...
Columbus, OH · On-site
This position is responsible for providing initial Help Desk support for the business applications ... Fulfills all service level standards for response time and quality. Ensures end users have proper ...
Columbus, OH · On-site
This position is responsible for providing initial Help Desk support for the business applications ... Fulfills all service level standards for response time and quality. Ensures end users have proper ...
This position is responsible for providing initial Help Desk support for the business applications ... Fulfills all service level standards for response time and quality. Ensures end users have proper ...
This position is responsible for providing initial Help Desk support for the business applications ... Fulfills all service level standards for response time and quality. Ensures end users have proper ...
Cincinnati, OH · On-site
$23.94 - $31.15/hr
Position Purpose: Under general supervision, the Help Desk Support Specialist Sr. (Tier II ... Mentors Level 1 staff on diagnostic procedures to improve "First Call Resolution" rates.
Cincinnati, OH · On-site
$23.94 - $31.15/hr
Position Purpose: Under general supervision, the Help Desk Support Specialist Sr. (Tier II ... Mentors Level 1 staff on diagnostic procedures to improve "First Call Resolution" rates.
$18.75 - $25.50/hr
Company Description With a 16-year tradition of excellence. A single source provider of world-class technology products and services for the healthcare industry. We are at the forefront of delivering ...
$18.75 - $25.50/hr
Company Description With a 16-year tradition of excellence. A single source provider of world-class technology products and services for the healthcare industry. We are at the forefront of delivering ...
Job Summary : STI is a company seeking a Help Desk Support professional. The role involves ... Level Documentation and Attention to Detail in Service Now / Ticketing solution • Service ...
Job Summary : STI is a company seeking a Help Desk Support professional. The role involves ... Level Documentation and Attention to Detail in Service Now / Ticketing solution • Service ...
Dublin, OH · On-site
$16.50 - $21.25/hr
Clinical Help Desk Support (Phone / Email) Location : Dublin , Ohio Overall experience level ... experience level: Mandatory minimum of 1+ years' experience working within a high-volume call ...
Dublin, OH · On-site
$16.50 - $21.25/hr
Clinical Help Desk Support (Phone / Email) Location : Dublin , Ohio Overall experience level ... experience level: Mandatory minimum of 1+ years' experience working within a high-volume call ...
Saint Henry, OH · On-site
$21/hr
Help Desk Support - Level 1 Tomorrow's Technology Today is a fast-growing IT Managed Service Provider located in St. Henry, OH serving small and medium sized businesses North-West Ohio and North East ...
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Saint Henry, OH · On-site
$21/hr
Help Desk Support - Level 1 Tomorrow's Technology Today is a fast-growing IT Managed Service Provider located in St. Henry, OH serving small and medium sized businesses North-West Ohio and North East ...
Worthington, OH · On-site
$54K - $57K/yr
... first level support to employees by troubleshooting software, hardware and network issues. This ... 1 year's helpdesk or technical support experience. • Must pass criminal background checks ...
Worthington, OH · On-site
$54K - $57K/yr
... first level support to employees by troubleshooting software, hardware and network issues. This ... 1 year's helpdesk or technical support experience. • Must pass criminal background checks ...
Cincinnati, OH · On-site
We fully train our Help Desk employees on various IT devices and systems that other companies don't ... support is required Salary Career Level Required Experienced (Non-Manager) Experience Required 1 to ...
Cincinnati, OH · On-site
We fully train our Help Desk employees on various IT devices and systems that other companies don't ... support is required Salary Career Level Required Experienced (Non-Manager) Experience Required 1 to ...
$24 - $28/hr
Summary Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician . An IT Technician's role is to ensure system operation ...
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$24 - $28/hr
Summary Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician . An IT Technician's role is to ensure system operation ...
Cincinnati, OH · On-site
We fully train our Help Desk employees on various IT devices and systems that other companies don't ... support is required Salary Career Level Required Experienced (Non-Manager) Experience Required 1 to ...
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Cincinnati, OH · On-site
We fully train our Help Desk employees on various IT devices and systems that other companies don't ... support is required Salary Career Level Required Experienced (Non-Manager) Experience Required 1 to ...
Worthington, OH · On-site
$54K - $57K/yr
... first level support to employees by troubleshooting software, hardware and network issues. This ... 1 year's helpdesk or technical support experience. • Must pass criminal background checks ...
Worthington, OH · On-site
$54K - $57K/yr
... first level support to employees by troubleshooting software, hardware and network issues. This ... 1 year's helpdesk or technical support experience. • Must pass criminal background checks ...
Escalation of unresolved calls to second level support (both internal and external) and follows ... 1-2 wks). After that, range of shifts based on business needs. That could range from 9-5:30 up to ...
Escalation of unresolved calls to second level support (both internal and external) and follows ... 1-2 wks). After that, range of shifts based on business needs. That could range from 9-5:30 up to ...
Avon Lake, OH · On-site
$18.50 - $25.50/hr
Provides level 1 customer and technical support, including how-to questions, to customers through ... Qualifications: 1-5 years' experience troubleshooting in a help desk/service desk environment
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Avon Lake, OH · On-site
$18.50 - $25.50/hr
Provides level 1 customer and technical support, including how-to questions, to customers through ... Qualifications: 1-5 years' experience troubleshooting in a help desk/service desk environment
Cincinnati, OH · On-site
They are seeking an IT Help Desk Support Technician to handle support tickets and assist with ... / On Call support is required • 1 to 2 Years of experience Preferred : • Experience in ...
Cincinnati, OH · On-site
They are seeking an IT Help Desk Support Technician to handle support tickets and assist with ... / On Call support is required • 1 to 2 Years of experience Preferred : • Experience in ...
Summary Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician . An IT Technicians role is to ensure system operation ...
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Summary Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician . An IT Technicians role is to ensure system operation ...
Help Desk Support - Level 1 Tomorrow's Technology Today is a fast-growing IT Managed Service Provider located in St. Henry, OH serving small and medium sized businesses North-West Ohio and North East ...
Help Desk Support - Level 1 Tomorrow's Technology Today is a fast-growing IT Managed Service Provider located in St. Henry, OH serving small and medium sized businesses North-West Ohio and North East ...
$20 - $27.25/hr
The successful candidate will serve as a Tier 1 Help Desk technician for HPC engineering and ... Why n Logic At n Logic, we support mission-focused defense and space efforts that have real-world ...
New
$20 - $27.25/hr
The successful candidate will serve as a Tier 1 Help Desk technician for HPC engineering and ... Why n Logic At n Logic, we support mission-focused defense and space efforts that have real-world ...
New
Dayton, OH · On-site
$20 - $27.25/hr
nLogic is seeking a Help Desk Analyst I to join our team supporting the Department of Defense (DoD ... The successful candidate will serve as a Tier 1 Help Desk technician for HPC engineering and ...
New
Dayton, OH · On-site
$20 - $27.25/hr
nLogic is seeking a Help Desk Analyst I to join our team supporting the Department of Defense (DoD ... The successful candidate will serve as a Tier 1 Help Desk technician for HPC engineering and ...
New
$9.83 - $11.80
4% of jobs
$11.80 - $13.77
4% of jobs
$13.77 - $15.75
9% of jobs
$16.61 is the 25th percentile. Wages below this are outliers.
$15.75 - $17.72
17% of jobs
The median wage is $19.13 / hr.
$17.72 - $19.70
22% of jobs
$21.57 is the 75th percentile. Wages above this are outliers.
$19.70 - $21.67
20% of jobs
$21.67 - $23.64
15% of jobs
$23.64 - $25.62
3% of jobs
$25.62 - $27.59
6% of jobs
$27.59 - $29.56
0% of jobs
$29.56 - $31.54
0% of jobs
$9
$19
$31
Starting in a Level 1 Help Desk Support role provides a solid foundation for advancing in the IT field. Many professionals move into higher-level support positions, such as Level 2 or Level 3 Help Desk, network administration, or specialized technical roles as they gain experience and pursue further certifications. This entry-level position offers great exposure to troubleshooting a variety of technical issues and collaborating with different departments, which builds valuable skills for future growth. Employers often support continuing education, making it an excellent starting point for a long-term IT career.
A Level 1 Help Desk Support job involves providing first-line technical support to users experiencing IT-related issues. Responsibilities include troubleshooting basic hardware and software problems, assisting with password resets, and documenting incidents for escalation if necessary. Level 1 technicians rely on predefined solutions or scripts to resolve common issues quickly. They serve as the initial point of contact for IT support, ensuring efficient issue resolution or proper escalation to higher-level support teams. Strong communication and problem-solving skills are essential in this role.
To thrive as a Level 1 Help Desk Support, you need foundational IT knowledge, strong troubleshooting abilities, and typically a high school diploma or equivalent with some technical coursework or certifications like CompTIA A+ being beneficial. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments (Windows, macOS) is often required. Excellent communication, patience, and customer service skills help resolve user issues while building trust. These competencies ensure efficient problem resolution and a positive experience for users needing front-line technical assistance.
$55K - $70K/yr
Full-time
Re-posted yesterday
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Since 1987, Synerfac has served three groups, Our Clients, Our Candidates and Our Staff. We treat all three with equal importance because we recognize the synergy of success when one group succeeds, We all succeed. Synerfac is in the business of providing opportunities and adding value. We strive to create extraordinary experiences. For our clients we provide staffing services that enable them to focus on their core competencies which will add value to their businesses. For our employees we provide permanent and temporary assignments that complement their job skills and experience while providing professional and financial rewards. For our staff –we provide careers that are balanced, uplifting and carry the highest rewards by continually improving our business process. Our goal is to enhance the lives and enterprises of all those we touch to make them better off for having known us.
Recruiting and staffing services
51 - 200 Employees
Cherry Hill, NJ, US
