ZipRecruiter

Log In

2

Remote Level 1 Help Desk Support Jobs in Ohio (NOW HIRING)

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

While the position is primarily remote, occasional on-site support may be required for hands-on ... Experience providing IT Service Desk or Help Desk support in a fast-paced environment. * Strong ...

US Urology Partners

IT Service Desk Tier 2

Columbus, OH · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

About the Role The IT Service Desk Support role focuses on providing remote technical support to ... Urology Partners is one of the nation's largest independent providers of urology and related ...

Varsity Tutors

CFA - Level 1 Tutor

Columbus, OH · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Cincinnati, OH · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Akron, OH · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Cleveland, OH · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

next page

Showing results 1-20

All JobsLevel 1 Help Desk Support JobsRemote Level 1 Help Desk Support JobsRemote Level 1 Help Desk Support Jobs in Ohio

Remote Level 1 Help Desk Support information

What is a remote level 1 help desk support?

Remote Level 1 Help Desk Support roles are entry-level IT positions responsible for providing initial technical assistance to users experiencing issues with computer systems, software, or hardware. These professionals typically work from a remote location, responding to support requests via phone, email, or chat. Their main duties include troubleshooting basic problems, escalating complex issues to higher-level support, and ensuring users receive timely solutions to their technical problems. This role is vital for maintaining business productivity by resolving common technical issues efficiently.

What are the key skills and qualifications needed to thrive as a remote level 1 help desk support?

To thrive as a Remote Level 1 Help Desk Support, you need a solid understanding of basic IT troubleshooting, operating systems, and networking fundamentals, often supported by a relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist users and ensure a positive support experience. These skills are crucial for quickly diagnosing problems, providing timely solutions, and maintaining user satisfaction in a remote environment.

What are some common challenges faced by remote level 1 help desk support professionals, and how can they be managed?

Remote Level 1 Help Desk Support professionals often encounter challenges like troubleshooting technical issues without physical access to users' devices, managing high ticket volumes, and maintaining clear communication across various channels. These can be managed by developing strong problem-solving skills, making effective use of remote assistance tools, and following structured communication protocols. Staying organized and prioritizing tickets based on urgency also helps ensure timely resolution and a positive user experience.

What is the difference between Remote Level 1 Help Desk Support vs Remote Technical Support Specialist?

AspectRemote Level 1 Help Desk SupportRemote Technical Support Specialist
CertificationsCompTIA A+, HDI-CSRCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk ticketing systems, chat, phoneRemote troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, networking, software support
Search IntentEntry-level support roles, help desk jobsTechnical troubleshooting, advanced support

Remote Level 1 Help Desk Support primarily handles basic customer inquiries and troubleshooting via help desk systems, focusing on common issues. Remote Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge and certifications. While both roles are remote and support IT environments, the Technical Support Specialist typically requires more advanced skills and certifications.

What are the most commonly searched types of Level 1 Help Desk Support jobs in Ohio?

The most popular types of Level 1 Help Desk Support jobs in Ohio are:

What cities in Ohio are hiring for Remote Level 1 Help Desk Support jobs?

Cities in Ohio with the most Remote Level 1 Help Desk Support job openings:

Remote Level 1 Help Desk Support jobs near you

IT Service Desk II

BravoTech

Columbus, OH • On-site, Remote

Full-time

Posted 21 days ago

Job description


IT Service Desk Support SpecialistDeliver Exceptional IT Support That Keeps Business Moving
We're looking for a customer-focused IT Service Desk Support Specialist to provide remote technical support for a growing organization. In this role, you'll resolve IT incidents, troubleshoot hardware and software issues, and collaborate with field support teams to deliver outstanding service. While the position is primarily remote, occasional on-site support may be required for hands-on technical assistance.
Location: Remote (Candidates must reside within commuting distance of the Central Ohio area.)
Key Responsibilities
  • Provide technical support to end users via phone, email, and chat.
  • Diagnose and resolve hardware, software, network, and connectivity issues remotely.
  • Escalate complex issues to Field Support or specialized IT teams while ensuring smooth handoffs.
  • Deliver occasional on-site support for technical issues requiring physical presence.
  • Document incidents, service requests, and resolutions within the IT ticketing system.
  • Keep users informed with timely updates throughout the support process.
  • Assist with software deployments, system updates, and IT asset management.
  • Identify recurring issues and recommend process improvements and long-term solutions.
  • Create and maintain knowledge base documentation.
  • Follow ITIL best practices and contribute to continuous improvement initiatives.
  • Support business continuity and disaster recovery testing activities.
Required Qualifications
  • Experience providing IT Service Desk or Help Desk support in a fast-paced environment.
  • Strong knowledge of Windows 10/11, Microsoft 365, Azure Active Directory, and on-premises Active Directory.
  • Experience using IT service management (ITSM) platforms and ticketing systems.
  • Proven ability to troubleshoot hardware, software, network, and remote connectivity issues.
  • Excellent customer service, communication, and problem-solving skills.
  • Ability to manage multiple priorities while maintaining a high level of service.
  • Ability to explain technical concepts clearly to non-technical users.
  • Must reside within normal commuting distance of the Central Ohio area for occasional on-site support.
Preferred Qualifications
  • Experience working in an ITIL-based support environment.
  • Experience with endpoint software deployment and IT asset management.
  • Knowledge of business continuity or disaster recovery processes.
  • Experience identifying trends and recommending service improvements.
Why Join Us
  • Work primarily from home while supporting a collaborative IT organization.
  • Be part of a team dedicated to delivering exceptional customer service.
  • Gain exposure to a broad range of enterprise technologies and support environments.
  • Contribute to process improvements that enhance the end-user experience.
Apply Today
If you're passionate about technology, enjoy solving technical challenges, and thrive in a customer-focused environment, we'd love to hear from you. Apply today and help deliver reliable IT support that keeps our business running smoothly.
Meet Your Recruiter
Andrea Lee
Text me about this job - 972-419-1609
Please include your name and Job Title in your Text.
Thanks!
972-419-1609 ALee@BravoTech.com
972-419-1609 ALee@BravoTech.com
About columbus, OH
Ready to embark on an exciting career journey in the vibrant Columbus, Ohio area? Known for its thriving job market, outstanding quality of life, and abundance of opportunities for professional growth, this city beckons with its infectious energy and welcoming community. Home to the renowned Columbus Museum of Art, the historic Ohio Theatre, and the beloved Columbus Blue Jackets hockey team, this region seamlessly combines art, culture, and sports to create a dynamic environment that caters to diverse interests. With delectable cuisine, picturesque parks like the beautiful Franklin Park Conservatory and Botanical Gardens, and a bustling downtown scene, Columbus is a destination brimming with charm. Take the first step towards your dream job today by exploring our job listings in this lively and enchanting locale.

Apply