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Remote Level 1 Help Desk Support Jobs in Ohio (NOW HIRING)

Varsity Tutors

CFA - Level 1 Tutor

Columbus, OH · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Cincinnati, OH · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Cleveland, OH · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

switchlist

Create the majority of content for our support/help desk * Own the customer webchat channel ... remote. Employment Type: FULL_TIME

ABB

Technical Support Specialist-1

OH · Remote

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... Remote {#LI-Remote} This role is contributing to the Automation division in the US. You will be ...

ABB

Technical Support Specialist-1

Delaware, OH · Remote

Join us and help run what runs the world. This position reports to: Technical Support Manager __ In ... Remote {#LI-Remote} This role is contributing to the Automation division in the US. You will be ...

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ...

Noor Locums

Radiology Physician

Youngstown, OH · Remote

$300K - $375K/yr

... a Remote Diagnostic Radiologist to provide long term overnight coverage supporting multiple ... a Level 1 trauma center environment. The workflow is primarily focused on CT and radiography ...

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Remote Level 1 Help Desk Support information

What are the key skills and qualifications needed to thrive as a Remote Level 1 Help Desk Support, and why are they important?

To thrive as a Remote Level 1 Help Desk Support, you need a solid understanding of basic IT troubleshooting, operating systems, and networking fundamentals, often supported by a relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist users and ensure a positive support experience. These skills are crucial for quickly diagnosing problems, providing timely solutions, and maintaining user satisfaction in a remote environment.

What are Remote Level 1 Help Desk Support roles?

Remote Level 1 Help Desk Support roles are entry-level IT positions responsible for providing initial technical assistance to users experiencing issues with computer systems, software, or hardware. These professionals typically work from a remote location, responding to support requests via phone, email, or chat. Their main duties include troubleshooting basic problems, escalating complex issues to higher-level support, and ensuring users receive timely solutions to their technical problems. This role is vital for maintaining business productivity by resolving common technical issues efficiently.

What are some common challenges faced by Remote Level 1 Help Desk Support professionals, and how can they be managed?

Remote Level 1 Help Desk Support professionals often encounter challenges like troubleshooting technical issues without physical access to users' devices, managing high ticket volumes, and maintaining clear communication across various channels. These can be managed by developing strong problem-solving skills, making effective use of remote assistance tools, and following structured communication protocols. Staying organized and prioritizing tickets based on urgency also helps ensure timely resolution and a positive user experience.

What is the difference between Remote Level 1 Help Desk Support vs Remote Technical Support Specialist?

AspectRemote Level 1 Help Desk SupportRemote Technical Support Specialist
CertificationsCompTIA A+, HDI-CSRCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk ticketing systems, chat, phoneRemote troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, networking, software support
Search IntentEntry-level support roles, help desk jobsTechnical troubleshooting, advanced support

Remote Level 1 Help Desk Support primarily handles basic customer inquiries and troubleshooting via help desk systems, focusing on common issues. Remote Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge and certifications. While both roles are remote and support IT environments, the Technical Support Specialist typically requires more advanced skills and certifications.

What are the most commonly searched types of Level 1 Help Desk Support jobs in Ohio? The most popular types of Level 1 Help Desk Support jobs in Ohio are:
What cities in Ohio are hiring for Remote Level 1 Help Desk Support jobs? Cities in Ohio with the most Remote Level 1 Help Desk Support job openings:
Remote Level 1 Help Desk Support jobs near you

Senior Project Support / Federal Travel Help Desk Specialist - NASA Glenn Research Center

asrcfh

Cleveland, OH • Remote

Other

Posted 15 days ago

Job description

ASRC Federal AFSS is a premier provider of systems engineering, software engineering, system integration and project management services for real-time, mission-critical defense systems. We are seeking a Senior Project Support/Senior Federal Travel Help Desk Specialist to provide expert level support to a NASA contract at Cleveland, OH (Glenn Research Center.)  

Job Description: 

The Senior Federal Travel Help Desk Specialist serves as a subject matter expert (SME) supporting NASA travel programs by providing comprehensive travel assistance to government and contractor personnel throughout the entire travel lifecycle.  

This position functions as a primary point of contact for travelers, travel arrangers, approving officials, and financial personnel by resolving complex travel issues, interpreting travel regulations, and providing expert guidance regarding authorizations, reservations, vouchers, reimbursements, and travel system functionality. 

Work Reporting Location: This position will begin as fully remote. Candidates must be located within a reasonable commuting distance of a NASA center, as the role is expected to transition to primarily in-office work based on program needs. 

Responsibilities:  

  • Travel Policy & Regulatory Guidance on NASA policy directives, NASA Procedural Requirements, and federal travel regulations. 

  • Help Desk Operations 

  • Travel Authorization Support for travelers, including but not limited to per diem eligibility, travel documentation & justification, lodging, and transportation. 

  • Travel Voucher Support to ensure compliance with federal regulations, allowable and non-allowable expenses, and guidance on returned travel vouchers. 

  • Travel Systems Support with ConcurGov (CGE) and Go.gov 

  • Process Improvement to assist with job aid development, FAQs, training materials, and developing standard operating procedures (SOPs). 

  • Communicating travel policy updates.  

  • Customer Service Excellence. 

  • Additional duties as assigned.  

Requirements: 

  • Individual must meet government NAC and citizenship/permanent residency requirements for access to NASA GSFC. Extensive background investigation will be performed as a requirement of the job. Some travel may be required. 

  • Comprehensive knowledge of Federal Travel Regulation (FTR). 

  • Experience with supporting NASA travel operations, NASA travel management systems and financial processes, coordinating international scientific or programmatic travel. 

  • Familiarity with Government Travel Charge Card (GTCC) and NASA Center travel office operations. 

  • Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams), Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual Meeting platforms. 

Desired:  

  • Certifications in Certified Government Travel Professional (CGTP), Global Travel Professional (GTP) 

Education and Experience: 

Education - Bachelor's degree: Equivalent combination of education and federal travel experience may be substituted. 

Experience- 

  • Four or more years of progressively responsible experience supporting federal government travel programs. 

  • Extensive experience interpreting and applying the Federal Travel Regulation (FTR). 

  • Demonstrated experience supporting federal travel help desk operations. 

  • Experience resolving complex travel authorization and voucher issues. 

  • Experience supporting high-volume federal customer service environments. 

Apply