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Remote Level 1 Help Desk Support Jobs in Ohio (NOW HIRING)

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Create the majority of content for our support/help desk * Own the customer webchat channel ... remote. Employment Type: FULL_TIME

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ...

Harris

(Remote) Support Analyst

New Hampshire, OH · Remote

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... We don't expect you to know every answer on day one-we're looking for someone who is curious ...

Harris

(Remote) Support Analyst

New Hampshire, OH · Remote

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... We don't expect you to know every answer on day one-we're looking for someone who is curious ...

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... We don't expect you to know every answer on day one-we're looking for someone who is curious ...

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All JobsLevel 1 Help Desk Support JobsRemote Level 1 Help Desk Support JobsRemote Level 1 Help Desk Support Jobs in Ohio

Remote Level 1 Help Desk Support information

What is a remote level 1 help desk support?

Remote Level 1 Help Desk Support roles are entry-level IT positions responsible for providing initial technical assistance to users experiencing issues with computer systems, software, or hardware. These professionals typically work from a remote location, responding to support requests via phone, email, or chat. Their main duties include troubleshooting basic problems, escalating complex issues to higher-level support, and ensuring users receive timely solutions to their technical problems. This role is vital for maintaining business productivity by resolving common technical issues efficiently.

What are the key skills and qualifications needed to thrive as a remote level 1 help desk support?

To thrive as a Remote Level 1 Help Desk Support, you need a solid understanding of basic IT troubleshooting, operating systems, and networking fundamentals, often supported by a relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist users and ensure a positive support experience. These skills are crucial for quickly diagnosing problems, providing timely solutions, and maintaining user satisfaction in a remote environment.

What are some common challenges faced by remote level 1 help desk support professionals, and how can they be managed?

Remote Level 1 Help Desk Support professionals often encounter challenges like troubleshooting technical issues without physical access to users' devices, managing high ticket volumes, and maintaining clear communication across various channels. These can be managed by developing strong problem-solving skills, making effective use of remote assistance tools, and following structured communication protocols. Staying organized and prioritizing tickets based on urgency also helps ensure timely resolution and a positive user experience.

What is the difference between Remote Level 1 Help Desk Support vs Remote Technical Support Specialist?

AspectRemote Level 1 Help Desk SupportRemote Technical Support Specialist
CertificationsCompTIA A+, HDI-CSRCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk ticketing systems, chat, phoneRemote troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, networking, software support
Search IntentEntry-level support roles, help desk jobsTechnical troubleshooting, advanced support

Remote Level 1 Help Desk Support primarily handles basic customer inquiries and troubleshooting via help desk systems, focusing on common issues. Remote Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge and certifications. While both roles are remote and support IT environments, the Technical Support Specialist typically requires more advanced skills and certifications.

What are the most commonly searched types of Level 1 Help Desk Support jobs in Ohio?

The most popular types of Level 1 Help Desk Support jobs in Ohio are:

What cities in Ohio are hiring for Remote Level 1 Help Desk Support jobs?

Cities in Ohio with the most Remote Level 1 Help Desk Support job openings:

Remote Level 1 Help Desk Support jobs near you

Business Analyst (Salesforce)

Dealer Tire, LLC

Cleveland, OH • On-site, Remote

$81K - $106K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Dealer Tire rating

7.9

Company rating: 7.9 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

131st of 421 rated retail wholesalers

Job description

Who We Are
We're Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We're laser focused on helping the world's largest and most trusted auto manufacturers grow their tire business-in fact, we've sold more than 60 million tires to date. We're a thriving company, and we're looking for driven individuals to join our team. That's where you come in!
Base Pay Range:
$81,000 - $106,000
Broad Function and Objective (not limited to):
Responsible for functional business analysis, requirements definition, and validation for IT projects. Functions in the Business Analyst role on assigned projects to document, test and communicate detailed business requirements, particularly for a Salesforce enterprise team. Delivers system knowledge about new workflow processes. Follows business analysis standards and guidelines and monitors compliance. Functions in the Project Manager role on assigned projects to create timelines, execute activities, and drive project deadlines.
As a Business Analyst - Salesforce, your essential job functions will include the following:
Business Process Analysis and Process/System Expertise:
  • Developing breadth and depth of knowledge, both Salesforce and other systems and process, in assigned functional area(s) and product(s), with a holistic view across broad processes and systems.
  • Recommending and developing business process improvements for assigned area.
  • Analyzing cross-functional impact of business and systems processes across organizations.
  • Working with users to identify and recommend desired process modifications and enhancements.
  • Documenting and modeling business processes and associated data, including both "as-is" current processes and "to-be" improved processes.
  • Delivery of system knowledge on projects to new and existing users of new workflow processes and Information Technology system and products.
  • Keeping customers informed of business analysis work progress.
  • Meeting regularly with customers and IT Management to discuss, prioritize and report on application enhancements.
  • Maintaining and enforcing existing technology and documentation strategy

Customer Support Services
  • Responding to incident requests within established Dealer Tire Service Level Agreements
  • Engaging users in reporting the issues; timely response back to users; engaging other IT resources as needed, documenting issue resolution; analysis of patterns and trends within the requests; properly coding time spent; closing the user tickets according to the agreed timeframes.
  • Working with appropriate IT resources to implement process and system improvements to reduce/eliminate root causes of incidents.
  • Providing system knowledge transfer to functional super users and help desk support.

Project / Portfolio Management
  • Act as a trusted advisor for internal customers, aligning business priorities that require IT resources.
  • Create and maintain system roadmaps for internal customers.
  • Developing project timelines, milestones, and deliverables for assigned projects within defined high-level parameters of cost, time, and scope.
  • Applying change management procedures on projects to control scope.
  • Communicating issues and resolution timelines to meet project dates, escalating to IT Management when appropriate.
  • Providing overall project status to project stakeholders and IT Management
  • Conduct product demonstrations for current capabilities and coordinating overviews of potential future capabilities.

Requirements and Quality Management:
  • Leading associates and management users in recording and communicating business requirements and defining acceptance criteria.
  • Working with associates to develop user acceptance test objectives, test plans and/or test scripts to verify and accept that business requirements have been met.
  • Executing system tests and user acceptance tests of system changes.

Work Management
  • Planning and estimating business analysis work as described above.
  • Facilitate and follow standard operating procedures for implementation of system changes.
  • Scheduling and coordinating ongoing and future development efforts.
  • Monitoring adherence to established business analysis standards and guidelines.
  • Meeting project quality, schedule, and cost commitments, under pressure
  • Other duties as assigned.

Position Qualifications:
  • Bachelor's degree required.
  • Experience with Salesforce and other web technology.
  • Familiarity with Agile methodologies.
  • Minimum 3-5 years Salesforce business analysis experience.
  • Project Lead / Project Management experience preferred.
  • Strong communication skills to multiple levels of the organization.
  • Microsoft Excel, Word, Project. Visio.
  • Jira / Atlassian / Confluence experience a plus
  • Facilitation and negotiation skills.
  • Ability to manage in a fast-paced environment

Physical Demands:
  • Continuous viewing from and inputting data to a computer screen.
  • Sitting for long periods of time.
  • Travel as necessary (<10%).

Drug Policy:
  • Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

This position is targeted to be closed on:
2026-11-13
Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire's Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.

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