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Internship Level 1 Help Desk Support Jobs in Ohio

TEKsystems

Help Desk Support

Westlake, OH

$25 - $35/hr

... desk, Help desk, Phone support, jira, server administrator, network analysis, comptia Top Skills ... Level Job Type & Location This is a Contract position based out of Westlake, OH. Pay and Benefits ...

fi

Help Desk Support Specialist

Columbus, OH · On-site

This position is responsible for providing initial Help Desk support for the business applications ... Fulfills all service level standards for response time and quality. Ensures end users have proper ...

Healthcare Support Staffing

Help Desk Support

Mason, OH · On-site

$18.75 - $25.50/hr

Company Description With a 16-year tradition of excellence. A single source provider of world-class technology products and services for the healthcare industry. We are at the forefront of delivering ...

TEKsystems

Tier 1 Help Desk

Columbus, OH

$23 - $25/hr

... help with the holiday uptick. These consultants will provide Tier 1 technical support for their ... support team. Experience Level Entry Level Job Type & Location This is a Contract position based ...

TEKsystems

Tier 1 Help Desk

New Albany, OH

$20 - $22/hr

Description We are hiring an IT support specialist for 9 weeks (no extension). You will provide ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

pepperconstruction

IT Support Specialist

Dublin, OH · On-site

IT Support Specialist We are seeking a detailoriented, customerfocused IT Support Specialist to provide Level 1 and Level 2 support across our Microsoft 365 environment. This role is ideal for ...

Collabera

Technical/Help Desk Support

Mason, OH · On-site

$15/hr

Escalation of unresolved calls to second level support (both internal and external) and follows ... 1-2 wks). After that, range of shifts based on business needs. That could range from 9-5:30 up to ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We fully train our Help Desk employees on various IT devices and systems that other companies don't ... support is required Career Level Required Experienced (Non-Manager) Experience Required 1 to 2 ...

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Internship Level 1 Help Desk Support information

What is an Internship Level 1 Help Desk Support?

Internship Level 1 Help Desk Support roles are entry-level positions designed for individuals, often students or recent graduates, to gain hands-on experience in IT support. These interns assist users with basic technical issues, such as password resets, software installations, or troubleshooting hardware problems. They typically work under the supervision of more experienced IT professionals and use ticketing systems to log and resolve issues. The role helps interns develop problem-solving, communication, and technical skills that are essential for advancing in the IT field.

What types of technical issues will I typically handle as an Internship Level 1 Help Desk Support?

As an Internship Level 1 Help Desk Support specialist, you will mainly handle basic technical issues such as password resets, software installation assistance, printer connectivity, and troubleshooting common hardware or network problems. You'll also guide users through simple troubleshooting steps and escalate more complex issues to higher-level support teams. This role provides hands-on experience with ticketing systems and helps you develop strong communication skills as you assist users both remotely and in person. It's a great opportunity to build foundational IT knowledge and gain exposure to real-world problem solving in a professional environment.

What are the key skills and qualifications needed to thrive as an Internship Level 1 Help Desk Support, and why are they important?

To thrive as an Internship Level 1 Help Desk Support, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a high school diploma or entry-level IT coursework. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as knowledge of remote desktop tools, is typically required. Strong communication, patience, and problem-solving abilities help interns effectively assist users and collaborate with team members. These skills and qualifications are important for delivering efficient technical support and building a foundation for further growth in IT.

What is the difference between Internship Level 1 Help Desk Support vs Help Desk Technician?

AspectInternship Level 1 Help Desk SupportHelp Desk Technician
Required CredentialsBasic IT knowledge, possibly some certifications like CompTIA A+Typically requires CompTIA A+ or similar certifications
Work EnvironmentEntry-level, training-focused, often in a corporate or IT support centerOperational support, troubleshooting, customer interaction in various industries
Employer & Industry UsageInternship roles in IT departments, training programsFull-time support roles in IT services, help desks, and technical support

Internship Level 1 Help Desk Support is an entry-level, training-focused position often held by students or newcomers, while Help Desk Technicians are full-time professionals providing ongoing technical support. The internship offers foundational experience, whereas the technician role involves more responsibility and technical troubleshooting skills.

What are the most commonly searched types of Level 1 Help Desk Support jobs in Ohio?

The most popular types of Level 1 Help Desk Support jobs in Ohio are:

What cities in Ohio are hiring for Internship Level 1 Help Desk Support jobs?

Cities in Ohio with the most Internship Level 1 Help Desk Support job openings:

Internship Level 1 Help Desk Support jobs near you

Level 2 Help Desk Support

Synerfac Technical Staffing

Beachwood, OH

$55K - $70K/yr

Full-time

Re-posted 14 days ago

Job description

Hiring Opportunity: Beachwood, Ohio
Our client is hiring a level 2 help desk support role for their facility in Beachwood! Our client is a leader in managing IT Services, Cyber Security, and Cloud Solutions.
The level 2 help desk support position would be responsible for taking escalation tickets from the help desk.
Qualified candidates would have experience with general IT, working with windows server OS, active directory/group policy/ DNS, firewall config/troubleshooting, and switch config/troubleshooting.
Job responsibilities:
- Take escalation tickets from the helpdesk
- Handle Tier 2 tickets including but not limited to:
- Network Issues / Outages
- Backup and Disaster Recovery Review / Maintenance Restores / Deploying
- Security Solution Review / Maintaining / Deploying
- MFA
- A/V
- SAT
- SIEM
- Business Application Support / Securing Third Party Support
- POS
- PMS
- Active Directory, Group Policy, DHCP, DNS edits
- Hotel Applications (Key/lock, Guest Internet/Cable, etc.)
- Financial and Accounting Applications
- Advanced Firewall Troubleshooting - policies, traffic monitoring, configuration
- Microsoft 365 and Entra (Azure) Administration - troubleshooting mail flow, mail rules, connectors, etc.
- Client Onboarding
- Client communications and interactions, remotely and in person
- Detailed documentation of issues and resolutions
Job qualifications:
- 5+ years of IT experience
- 3+ years of experience working with Windows Server OS, Active Directory/Group Policy/ DNS, Firewall config/troubleshooting, Switch config/troubleshooting (i.e. VLANs)
- Knowledgeable in networking LAN/WAN concepts, structure, and equipment - understand VLANs, configuring switches
- VMWare/Hyper-V experience - build, migrate VMs
- Azure Virtual Desktop - administering/troubleshooting
- Basic CMD and PowerShell Scripting
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About Synerfac Technical Staffing

Sourced by ZipRecruiter

Since 1987, Synerfac has served three groups, Our Clients, Our Candidates and Our Staff. We treat all three with equal importance because we recognize the synergy of success when one group succeeds, We all succeed. Synerfac is in the business of providing opportunities and adding value. We strive to create extraordinary experiences. For our clients we provide staffing services that enable them to focus on their core competencies which will add value to their businesses. For our employees we provide permanent and temporary assignments that complement their job skills and experience while providing professional and financial rewards. For our staff –we provide careers that are balanced, uplifting and carry the highest rewards by continually improving our business process. Our goal is to enhance the lives and enterprises of all those we touch to make them better off for having known us.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Cherry Hill, NJ, US

Social media

Twitter

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