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Internship Level 1 Help Desk Support Jobs (NOW HIRING)

TrovaSearch

Level One Help Desk

Mandeville, LA · On-site

$18 - $24.25/hr

Level I - Help Desk Tech Support- Melbourne to Vero Beach Position Summary The Level I Help Desk Technician is the first point of contact for client support requests, providing prompt, courteous ...

Interlink Technology, Inc.

Be Seen First

Level 1 Help Desk Engineer - Remote

Murrieta, CA · Remote

$20 - $23/hr

Support printers, scanners, monitors, docks, and other peripherals remotely * Troubleshoot VPN ... successful Level 1 Help Desk Engineer: * Resolves common issues efficiently * Provides a ...

US IT Solutions Inc

Help Desk Support

Denver, CO

$21 - $28.75/hr

Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be ... current service level commitments Qualifications Requirements: Minimum 1 Year of Help Desk ...

Dixon

Help Desk Support Specialist

Chestertown, MD · On-site

$45K - $65K/yr

Help Desk Support Specialist Location : 1 Dixon Square, Chestertown, MD 21620 Hours: 8:00 AM - 5:00 ... Deliver top-tier Level 1 and Level 2 support and troubleshooting for desktop/laptop hardware and ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and ... Will always maintain a high level of customer satisfaction and professionalism. * Other duties as ...

Bakerly

Help Desk Technician

Coral Gables, FL · On-site

$19.25 - $25.75/hr

Level 1 Help Desk & User Support: * Serve as the first point of contact for Level 1 helpdesk ... internships included). * Basic exposure to Windows 10/11 and Microsoft 365 preferred. Skills:

Apogee Solutions

Help Desk Support Technician

Suffolk, VA · On-site

$30 - $35/hr

The Help Desk Support Technician is responsible for providing basic technical support for JEDD personnel. The JEDD is an integral part of the Joint Staff J7 and is responsible for shaping military ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... support services. Based out of Rochester Hills, Michigan, we continuously strive to provide ...

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Associate Degree Travel Security Clearance Required ...

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

The Level 1 Help Desk Analyst will provide tier one technical support, assisting both internal and external customers with software, hardware, and connectivity issues. This role is based at the ...

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Internship Level 1 Help Desk Support information

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How much do internship level 1 help desk support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for internship level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is an Internship Level 1 Help Desk Support?

Internship Level 1 Help Desk Support roles are entry-level positions designed for individuals, often students or recent graduates, to gain hands-on experience in IT support. These interns assist users with basic technical issues, such as password resets, software installations, or troubleshooting hardware problems. They typically work under the supervision of more experienced IT professionals and use ticketing systems to log and resolve issues. The role helps interns develop problem-solving, communication, and technical skills that are essential for advancing in the IT field.

What types of technical issues will I typically handle as an Internship Level 1 Help Desk Support?

As an Internship Level 1 Help Desk Support specialist, you will mainly handle basic technical issues such as password resets, software installation assistance, printer connectivity, and troubleshooting common hardware or network problems. You'll also guide users through simple troubleshooting steps and escalate more complex issues to higher-level support teams. This role provides hands-on experience with ticketing systems and helps you develop strong communication skills as you assist users both remotely and in person. It's a great opportunity to build foundational IT knowledge and gain exposure to real-world problem solving in a professional environment.

What are the key skills and qualifications needed to thrive as an Internship Level 1 Help Desk Support, and why are they important?

To thrive as an Internship Level 1 Help Desk Support, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a high school diploma or entry-level IT coursework. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as knowledge of remote desktop tools, is typically required. Strong communication, patience, and problem-solving abilities help interns effectively assist users and collaborate with team members. These skills and qualifications are important for delivering efficient technical support and building a foundation for further growth in IT.

What is the difference between Internship Level 1 Help Desk Support vs Help Desk Technician?

AspectInternship Level 1 Help Desk SupportHelp Desk Technician
Required CredentialsBasic IT knowledge, possibly some certifications like CompTIA A+Typically requires CompTIA A+ or similar certifications
Work EnvironmentEntry-level, training-focused, often in a corporate or IT support centerOperational support, troubleshooting, customer interaction in various industries
Employer & Industry UsageInternship roles in IT departments, training programsFull-time support roles in IT services, help desks, and technical support

Internship Level 1 Help Desk Support is an entry-level, training-focused position often held by students or newcomers, while Help Desk Technicians are full-time professionals providing ongoing technical support. The internship offers foundational experience, whereas the technician role involves more responsibility and technical troubleshooting skills.

What cities are hiring for Internship Level 1 Help Desk Support jobs?

Cities with the most Internship Level 1 Help Desk Support job openings:

What are the most commonly searched types of Level 1 Help Desk Support jobs?

The most popular types of Level 1 Help Desk Support jobs are:

What states have the most Internship Level 1 Help Desk Support jobs?

States with the most job openings for Internship Level 1 Help Desk Support jobs include:

What are popular job titles related to Internship Level 1 Help Desk Support jobs?

For Internship Level 1 Help Desk Support jobs, the most frequently searched job titles are:

Internship Level 1 Help Desk Support jobs near you

Level One Help Desk

Mandeville, LA • On-site

TrovaSearch
See more jobs at TrovaSearchexternal

$18 - $24.25/hr

Full-time

Dental, Vision, PTO

Posted 22 days ago

Job description

Level I - Help Desk Tech Support- Melbourne to Vero Beach
Position Summary
The Level I Help Desk Technician is the first point of contact for client support requests, providing prompt, courteous first-level technical support and ensuring issues are documented, resolved, or escalated appropriately. This role suits a technician with some prior support experience who enjoys solving problems and delivering a great client experience.
Job Responsibilities
  • Answer customer calls and tickets, provide first-level support - password resets, Microsoft 365 / Exchange Online assistance (mailbox issues, license and MFA resets), Active Directory account unlocks, desktop application and Windows 10/11 troubleshooting, printer and peripheral issues, VOIP phone support, and basic server tasks.
  • Should have an understanding of basic routing, IP addressing, DHCP, DNS, and wireless terms (SSID, AP, 802.1x, etc.). Familiarity with basic telecom concepts is helpful.
  • Identify, evaluate, and resolve IT-related issues for business customers.
  • Escalate and coordinate repair and resolution of issues with Level II / III network technicians and engineers as necessary to resolve customer issues.
  • Maintain ownership of follow-up communication with customers to ensure their satisfaction and the full resolution of their open issues.
  • Accurately log and document all activity, including time entries, in the PSA to ensure complete records of issues and resolutions for each account.
  • Assist with new-hire onboarding and offboarding - account provisioning, endpoint setup, and access changes.
  • Follow documented security procedures and operate within client compliance requirements (e.g., MFA enrollment, endpoint protection, and application allowlisting).
  • Provide onsite customer support when necessary to resolve issues or assist in onboarding new customer accounts.
  • Other duties as assigned.

Tools & Environment
  • Hands-on experience with any of the following is a plus; we will train the right candidate on our stack:
  • ConnectWise (PSA and RMM)
  • IT Glue (documentation)
  • SentinelOne (endpoint protection)
  • Duo (multi-factor authentication)
  • ThreatLocker (application allowlisting / zero trust)

Organizational Responsibilities
  1. to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety, and a high-reliability organization; behavior supports the organization's core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.

Qualifications
  • Technical support experience required - 2+ years of experience as a help desk or technical support technician.
  • Prior MSP (managed service provider) experience a plus.
  • High school diploma required; some college preferred.
  • Working understanding of basic networking concepts (IP addressing, DHCP, DNS, wireless).
  • Desire to assist clients with problem resolution in a courteous, professional manner.
  • Focused, with great attention to detail.
  • Ability to function in a fast-paced, client-focused environment.
  • Ability to travel to local client sites.

Benefits
  1. dental, and vision coverage.
  1. vacation and paid time off (PTO) policy.

 

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