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Internship Level 1 Help Desk Support Jobs (NOW HIRING)

CFS

IT Support - Paid Internship

Waterbury, CT

$18 - $22/hr

Provide Level 1 help desk support * Triage and resolve support tickets * Answer and route incoming ... Summer internship (~3 months) * 20-30 hours per week * 4‑day work week preferred Compensation ...

SilTek, Inc.

Be Seen First

Help Desk Support Specialist

Washington, DC · On-site

Help Desk Support Specialist SilTek, Inc. is searching for a responsible individual to perform a ... level personnel Ø Professional demeanor, positive attitude, and strong teamwork skills Ø Ability ...

Zones

Help Desk Analyst L2

Portland, OR

$21.75 - $29.75/hr

Term: 1+ year Location: Portland, OR Pay: $25.00 - $30.00; commensurate with experience Hours: 8:00 AM - 5 :00 PM As a Level 2 Help Desk Support Analyst, you will serve as a critical escalation point ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... support services. Based out of Rochester Hills, Michigan, we continuously strive to provide ...

SolvIT

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... support services. Based out of Rochester Hills, Michigan, we continuously strive to provide ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic ... Junior level : HS + 4 years of experience or Bachelor's + 1 year of experience. * Journeyman level

TEKsystems

Help Desk Support

Saint Petersburg, FL · Hybrid

$27 - $29/hr

You'll receive extensive enterprise-level training , work with modern tools, and support thousands ... Handles 800-1,100 calls per day * Individual agents typically manage 10-30 calls per day

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Internship Level 1 Help Desk Support information

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How much do internship level 1 help desk support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for internship level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Internship Level 1 Help Desk Support, and why are they important?

To thrive as an Internship Level 1 Help Desk Support, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a high school diploma or entry-level IT coursework. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as knowledge of remote desktop tools, is typically required. Strong communication, patience, and problem-solving abilities help interns effectively assist users and collaborate with team members. These skills and qualifications are important for delivering efficient technical support and building a foundation for further growth in IT.

What are Internship Level 1 Help Desk Support roles?

Internship Level 1 Help Desk Support roles are entry-level positions designed for individuals, often students or recent graduates, to gain hands-on experience in IT support. These interns assist users with basic technical issues, such as password resets, software installations, or troubleshooting hardware problems. They typically work under the supervision of more experienced IT professionals and use ticketing systems to log and resolve issues. The role helps interns develop problem-solving, communication, and technical skills that are essential for advancing in the IT field.

What is the difference between Internship Level 1 Help Desk Support vs Help Desk Technician?

AspectInternship Level 1 Help Desk SupportHelp Desk Technician
Required CredentialsBasic IT knowledge, possibly some certifications like CompTIA A+Typically requires CompTIA A+ or similar certifications
Work EnvironmentEntry-level, training-focused, often in a corporate or IT support centerOperational support, troubleshooting, customer interaction in various industries
Employer & Industry UsageInternship roles in IT departments, training programsFull-time support roles in IT services, help desks, and technical support

Internship Level 1 Help Desk Support is an entry-level, training-focused position often held by students or newcomers, while Help Desk Technicians are full-time professionals providing ongoing technical support. The internship offers foundational experience, whereas the technician role involves more responsibility and technical troubleshooting skills.

What types of technical issues will I typically handle as an Internship Level 1 Help Desk Support specialist?

As an Internship Level 1 Help Desk Support specialist, you will mainly handle basic technical issues such as password resets, software installation assistance, printer connectivity, and troubleshooting common hardware or network problems. You'll also guide users through simple troubleshooting steps and escalate more complex issues to higher-level support teams. This role provides hands-on experience with ticketing systems and helps you develop strong communication skills as you assist users both remotely and in person. It's a great opportunity to build foundational IT knowledge and gain exposure to real-world problem solving in a professional environment.
What cities are hiring for Internship Level 1 Help Desk Support jobs? Cities with the most Internship Level 1 Help Desk Support job openings:
What are the most commonly searched types of Level 1 Help Desk Support jobs? The most popular types of Level 1 Help Desk Support jobs are:
What states have the most Internship Level 1 Help Desk Support jobs? States with the most job openings for Internship Level 1 Help Desk Support jobs include:
Internship Level 1 Help Desk Support jobs near you

Level 1 Help Desk Support Technician

Custom Computer Specialists

Hampton, CT • On-site

$40K - $48K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

We are a growing IT company; a great place to start and grow your career!
CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline - Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
CCS is looking to hire a Helpdesk Support Technician - Level I to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for client near Hampton Connecticut. CCS is looking for an individual who will contribute to CCS's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.
Salary: $40,000- $48,000
What You'll Do:
  • Providing premium, white-glove deskside support to client end users.
  • Providing support to other CCS divisions, including Managed Services and Project Services, as needed.
  • Oversee and maintain the ticketing system to ensure efficiency and organization.
  • Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
  • Provide in-person support for end-user devices, including computers, printers, fax machines, and other peripherals.
  • Provide end-user training as needed.
  • Ensure reliable network access and connectivity by providing support and troubleshooting as needed.
  • Troubleshoot and resolve issues with faulty operating systems and applications.
  • Provide support for A/V systems and Webex meeting technologies.
  • Manage and implement Active Directory changes, ensuring accurate user access and security configurations.
  • Maintaining knowledge of current IT technologies and trends.
  • Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
  • Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
  • Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.

What You Bring:
  • Effective communication skills, both verbal and written with emphasis on timely response.
  • Ability to communicate technical information clearly and concisely to both technical and non-technical users.
  • Ability to provide excellent customer service and build positive relationships with users.
  • Possession of strong organizational skills.
  • Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft certifications) preferred.
  • In-depth knowledge of desktop hardware components and peripherals.
  • Experience with various operating systems (Windows, macOS, etc.) and their administration.
  • Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
  • Experience with administering Active Directory.
  • Ability to diagnose and resolve complex hardware and software issues, including those involving networking, operating systems, and applications.
  • Knowledge of network protocols, configurations, and troubleshooting.
  • Experience with network devices (routers, switches, firewalls).
  • Understanding basic security concepts and practices.
  • Ability to manage difficult situations professionally.
  • Ability to work both independently and collaboratively as part of a team.
  • Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
  • Strong attention to detail, ensuring accuracy and precision in all tasks.
  • Preferred: 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
  • Ability to lift and move equipment weighing up to 50 lbs. independently.
  • Capability to transport equipment between floors and outlying buildings as needed.
  • Must have reliable transportation to support on-site duties and client needs.
  • Ability to provide on-site support during the client's working hours (8:00 AM - 4:30 PM), five days a week.
  • Ability and willingness to provide after-hours technical assistance to support critical services.
  • Ability and willingness to provide after-hours technical assistance to support meetings.
  • Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.

#IND
CCS Offers:
  • Competitive salaries
  • Comprehensive benefits including:
    • Medical and dental plans
    • Company paid vision and short and long term disability plans
    • Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
    • 401K with employer match
    • Tuition reimbursement
    • Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
    • Company paid life Insurance
    • Paid holidays and vacation
    • Technical certification gift card rewards program

Come experience our unique culture and see how our "right people, right results" philosophy has led to our outstanding success! We are great place to start your IT career!
EEO Statement:
Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

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