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Urgently Hiring Level 1 Help Desk Support Jobs (NOW HIRING)

Makpar

Junior Help Desk Support Agent

$17.50 - $22.25/hr

The Tier 1 Help Desk Support Team serves as the first point of contact for end users requiring ... Maintain compliance with Service Level Agreements (SLAs), document support activities, and support ...

MV Transportation

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... to Service Level Agreements (SLA). This includes, but not limited to, desktop repair, desktop ... Provide Tier 1 and Tier 2 support for all users within the Organization, and that of the Clients on ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...

Black Eagle Defense

Help Desk Specialist L1

Annapolis, MD · On-site

$60K - $100K/yr

SALARY RANGE $60,000 - $100,000/year DUTIES As a successful candidate for the Help Desk Specialist L1 role, you will provide 24x7 Help Desk support as defined by first response/Tier 1/Level 1 support.

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

Rome Health is seeking a Help Desk Support Specialist. The hours for this role will be 8:00 a.m ... May require 0-1 year of general work experience. Technical acumen required. A high school diploma ...

SOSi

Help Desk Support Engineer

FL · Remote

SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end ... Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating ...

TEKsystems

Help Desk Analyst

Detroit, MI · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues ... We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing ...

TEKsystems

Help Desk Analyst

Detroit, MI · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues ... We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... next level! We deliver essential technological services to our customers in support of their ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... next level! We deliver essential technological services to our customers in support of their ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

They are currently seeking a Help Desk Support Technician to provide frontline IT support in a fast ... Responsibilities : • Deliver Tier 1 support for desktops, laptops, and peripherals • ...

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Urgently Hiring Level 1 Help Desk Support information

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How much do urgently hiring level 1 help desk support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for urgently hiring level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Urgently Hiring Level 1 Help Desk Support vs Level 2 Help Desk Support?

AspectUrgently Hiring Level 1 Help Desk SupportLevel 2 Help Desk Support
CertificationsBasic certifications like CompTIA A+ often preferredAdvanced certifications such as Network+ or higher may be required
Work EnvironmentFrontline support, handling initial user issuesMore complex troubleshooting, often after initial support
Job ResponsibilitiesBasic troubleshooting, password resets, account accessAdvanced diagnostics, network issues, software problems
Search & UsageUrgently Hiring Level 1 Help Desk Support vs Level 2 Help Desk Support

Urgently Hiring Level 1 Help Desk Support focuses on initial user support and basic troubleshooting, often requiring foundational certifications. Level 2 Help Desk Support handles more complex issues, requiring additional skills and certifications. The main difference lies in the complexity of problems addressed and the level of technical expertise needed.

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The most popular types of Level 1 Help Desk Support jobs are:

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Urgently Hiring Level 1 Help Desk Support jobs near you

IT Help Desk Support Level 1 - MSP

K2 Staffing, LLC

Shreveport, LA

$38K - $42K/yr

Full-time

Re-posted 5 days ago

Job description

Summary
Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA area and they are in immediate need of a Help Desk Support Level I-2 Technician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities
  • Help Desk Support - Work with pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • New User On-boarding
  • Help troubleshoot Windows Servers and Active Directory
  • Troubleshooting Local Area Networks
  • Help monitor network security
  • Troubleshooting VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
  • Preferred having worked in an MSP environment in the past to be considered.
  • Minimum of 1-2 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tools and PSA Ticketing Software solutions are a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.