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Full Time Level 1 Help Desk Support Jobs (NOW HIRING)

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

... level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during ...

MV Transportation

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

Provide Tier 1 and Tier 2 support for all users within the Organization, and that of the Clients on ... Provide full time dedicated ONSITE support 5 days a week with direct interactions to users.

DiMarco Group

Help Desk Technician - Level 1

Rochester, NY · On-site

$20 - $24/hr

We are seeking a motivated and customer-focused Help Desk Technician - Level 1 to provide technical ... Previous customer service or technical support experience. Work Environment * This is a full-time, ...

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA

$21 - $28.25/hr

N/A POSITION SUMMARY The Level 1 Help Desk Technician serves as the first point of contact for ... Provide 1st level support and triage on all calls. Escalate to senior team members as appropriate.

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

Rome Health is seeking a Help Desk Support Specialist. The hours for this role will be 8:00 a.m ... May require 0-1 year of general work experience. Technical acumen required. A high school diploma ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

They are seeking a motivated Help Desk Support Technician to provide Tier 1 technical support and ensure exceptional customer service in a distributed IT environment. Responsibilities : • Provide ...

Focused HR Solutions

1.20 Help Desk Support

Golden, CO · On-site

$25 - $31/hr

Our direct client has an opening for a Help Desk Support 62595 This position is up to 5 months with ... May require an associate degree in a related area and at least 1 year or equivalent experience in ...

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How much do full time level 1 help desk support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for full time level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a full time level 1 help desk support?

Full Time Level 1 Help Desk Support jobs involve providing the first line of technical assistance to users experiencing IT issues. Professionals in this role typically handle incoming requests via phone, email, or ticketing systems, troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. These roles require strong communication skills, basic technical knowledge, and a customer-focused attitude. Full-time positions generally offer consistent hours and may include benefits such as health insurance and paid time off.

What are the key skills and qualifications needed to thrive as a full time level 1 help desk support?

To thrive as a Full Time Level 1 Help Desk Support, you need a solid understanding of basic IT concepts, troubleshooting skills, and familiarity with operating systems, typically supported by a high school diploma or associate degree in IT. Experience with ticketing systems like ServiceNow or Zendesk and basic knowledge of remote desktop tools are commonly required. Strong communication, patience, and problem-solving abilities help you provide effective support and build trust with end users. These skills ensure timely resolution of technical issues and contribute to a positive user experience in fast-paced support environments.

What are some common challenges faced by full time level 1 help desk support staff, and how can they be addressed?

Level 1 Help Desk Support professionals often encounter challenges such as managing high volumes of support tickets, effectively communicating with users who have varying levels of technical knowledge, and quickly resolving repetitive or routine issues. To address these challenges, it's important to develop strong organizational and time-management skills, practice clear and empathetic communication, and utilize available knowledge bases or documentation for efficient troubleshooting. Regular collaboration with team members and escalation to higher-level support when needed can also help ensure customer satisfaction and professional growth.

What is the difference between Full Time Level 1 Help Desk Support vs Full Time Network Support Technician?

AspectFull Time Level 1 Help Desk SupportFull Time Network Support Technician
CertificationsCompTIA A+, HDI Support CenterCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportNetwork labs, server rooms, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, user support, ticket managementNetwork configuration, troubleshooting, hardware setup
Industry UsageIT support, customer service rolesNetwork infrastructure, enterprise IT environments

Full Time Level 1 Help Desk Support primarily handles user issues and basic troubleshooting, often in help desk or remote settings. In contrast, a Full Time Network Support Technician focuses on network infrastructure, requiring more specialized certifications and on-site technical work. Both roles are essential in IT support but differ in scope, environment, and technical complexity.

What cities are hiring for Full Time Level 1 Help Desk Support jobs?

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What are the most commonly searched types of Level 1 Help Desk Support jobs?

The most popular types of Level 1 Help Desk Support jobs are:

What states have the most Full Time Level 1 Help Desk Support jobs?

States with the most job openings for Full Time Level 1 Help Desk Support jobs include:

Full Time Level 1 Help Desk Support jobs near you

IT Technician (Level 1 Help Desk)

Zella Technologies, LLC

Hammond, LA • On-site

Full-time

Re-posted 3 days ago

Job description


About the Role
We are looking for an IT Technician to support technical operations at our Hammond location.
This role blends warehouse responsibilities with Level 1 help desk support, onsite technical
work, and basic cabling.
Key Responsibilities
• Handle shipping/receiving and assist with inventory management
• Provide Level 1 help desk support, including basic troubleshooting of hardware,
software, and network issues
• Perform onsite installs, troubleshooting, and general technical support
• Run and terminate network cabling (e.g., CAT6)
• Assist with various operational and technical tasks as assigned
• Travel occasionally for onsite work at other locations
Requirements
Qualifications
• Experience or familiarity with Level 1 help desk support
• Basic understanding of IT systems, hardware, and troubleshooting
• Experience with cabling or willingness to learn
• Strong problem-solving skills and attention to detail
• Ability to lift and move equipment as needed
• Valid driver's license and ability to travel when required
If you think you are the best fit, feel free to contact us and send your CV to: lgabiana@zellatech.com and please CC: asabdao@zellatech.com

Apply