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Full Time Level 1 Help Desk Support Jobs (NOW HIRING)

SilTek, Inc.

Be Seen First

Help Desk Support Specialist

Washington, DC · On-site

... level personnel Ø Professional demeanor, positive attitude, and strong teamwork skills Ø Ability ... S. residency for five (5) years This is a full-time position. The application process includes both ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Responsibilities: The Yardi Help Desk Support professional provides first-level technical ... Work Mode: Full Time, Work from Office

Zones

Help Desk Analyst L2

Portland, OR

$21.75 - $29.75/hr

Term: 1+ year Location: Portland, OR Pay: $25.00 - $30.00; commensurate with experience Hours: 8:00 AM - 5 :00 PM As a Level 2 Help Desk Support Analyst, you will serve as a critical escalation point ...

Lincoln IT

Help Desk/MAC Engineer

Manhattan, NY · On-site

$22 - $26/hr

Job Overview We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ ... Provide help desk support including analyzing and resolving end-user issues Skills & Experience

TEKsystems

Help Desk Support

Saint Petersburg, FL · Hybrid

$27 - $29/hr

... full-time or advanced IT roles within the organization. You'll receive extensive enterprise-level ... Handles 800-1,100 calls per day * Individual agents typically manage 10-30 calls per day

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic ... Junior level : HS + 4 years of experience or Bachelor's + 1 year of experience. * Journeyman level

Circle the City

Help Desk Support I

Phoenix, AZ · On-site

$19.75 - $26.75/hr

Circle the City is seeking a Help Desk Support Specialist I to provide basic IT support and ... Responsibilities : • Respond to any level 1 IT support requests in a timely manner after being ...

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Associate Degree Travel Security Clearance Required ...

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Full Time Level 1 Help Desk Support information

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How much do full time level 1 help desk support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for full time level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are Full Time Level 1 Help Desk Support jobs?

Full Time Level 1 Help Desk Support jobs involve providing the first line of technical assistance to users experiencing IT issues. Professionals in this role typically handle incoming requests via phone, email, or ticketing systems, troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. These roles require strong communication skills, basic technical knowledge, and a customer-focused attitude. Full-time positions generally offer consistent hours and may include benefits such as health insurance and paid time off.

What is the difference between Full Time Level 1 Help Desk Support vs Full Time Network Support Technician?

AspectFull Time Level 1 Help Desk SupportFull Time Network Support Technician
CertificationsCompTIA A+, HDI Support CenterCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportNetwork labs, server rooms, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, user support, ticket managementNetwork configuration, troubleshooting, hardware setup
Industry UsageIT support, customer service rolesNetwork infrastructure, enterprise IT environments

Full Time Level 1 Help Desk Support primarily handles user issues and basic troubleshooting, often in help desk or remote settings. In contrast, a Full Time Network Support Technician focuses on network infrastructure, requiring more specialized certifications and on-site technical work. Both roles are essential in IT support but differ in scope, environment, and technical complexity.

What are some common challenges faced by Full Time Level 1 Help Desk Support staff, and how can they be addressed?

Level 1 Help Desk Support professionals often encounter challenges such as managing high volumes of support tickets, effectively communicating with users who have varying levels of technical knowledge, and quickly resolving repetitive or routine issues. To address these challenges, it's important to develop strong organizational and time-management skills, practice clear and empathetic communication, and utilize available knowledge bases or documentation for efficient troubleshooting. Regular collaboration with team members and escalation to higher-level support when needed can also help ensure customer satisfaction and professional growth.

What are the key skills and qualifications needed to thrive as a Full Time Level 1 Help Desk Support, and why are they important?

To thrive as a Full Time Level 1 Help Desk Support, you need a solid understanding of basic IT concepts, troubleshooting skills, and familiarity with operating systems, typically supported by a high school diploma or associate degree in IT. Experience with ticketing systems like ServiceNow or Zendesk and basic knowledge of remote desktop tools are commonly required. Strong communication, patience, and problem-solving abilities help you provide effective support and build trust with end users. These skills ensure timely resolution of technical issues and contribute to a positive user experience in fast-paced support environments.
What cities are hiring for Full Time Level 1 Help Desk Support jobs? Cities with the most Full Time Level 1 Help Desk Support job openings:
What are the most commonly searched types of Level 1 Help Desk Support jobs? The most popular types of Level 1 Help Desk Support jobs are:
What states have the most Full Time Level 1 Help Desk Support jobs? States with the most job openings for Full Time Level 1 Help Desk Support jobs include:
Full Time Level 1 Help Desk Support jobs near you

Level 1 Help Desk Support Technician

Custom Computer Specialists

Hampton, CT • On-site

$40K - $48K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

We are a growing IT company; a great place to start and grow your career!
CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline - Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
CCS is looking to hire a Helpdesk Support Technician - Level I to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for client near Hampton Connecticut. CCS is looking for an individual who will contribute to CCS's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.
Salary: $40,000- $48,000
What You'll Do:
  • Providing premium, white-glove deskside support to client end users.
  • Providing support to other CCS divisions, including Managed Services and Project Services, as needed.
  • Oversee and maintain the ticketing system to ensure efficiency and organization.
  • Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
  • Provide in-person support for end-user devices, including computers, printers, fax machines, and other peripherals.
  • Provide end-user training as needed.
  • Ensure reliable network access and connectivity by providing support and troubleshooting as needed.
  • Troubleshoot and resolve issues with faulty operating systems and applications.
  • Provide support for A/V systems and Webex meeting technologies.
  • Manage and implement Active Directory changes, ensuring accurate user access and security configurations.
  • Maintaining knowledge of current IT technologies and trends.
  • Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
  • Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
  • Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.

What You Bring:
  • Effective communication skills, both verbal and written with emphasis on timely response.
  • Ability to communicate technical information clearly and concisely to both technical and non-technical users.
  • Ability to provide excellent customer service and build positive relationships with users.
  • Possession of strong organizational skills.
  • Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft certifications) preferred.
  • In-depth knowledge of desktop hardware components and peripherals.
  • Experience with various operating systems (Windows, macOS, etc.) and their administration.
  • Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
  • Experience with administering Active Directory.
  • Ability to diagnose and resolve complex hardware and software issues, including those involving networking, operating systems, and applications.
  • Knowledge of network protocols, configurations, and troubleshooting.
  • Experience with network devices (routers, switches, firewalls).
  • Understanding basic security concepts and practices.
  • Ability to manage difficult situations professionally.
  • Ability to work both independently and collaboratively as part of a team.
  • Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
  • Strong attention to detail, ensuring accuracy and precision in all tasks.
  • Preferred: 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
  • Ability to lift and move equipment weighing up to 50 lbs. independently.
  • Capability to transport equipment between floors and outlying buildings as needed.
  • Must have reliable transportation to support on-site duties and client needs.
  • Ability to provide on-site support during the client's working hours (8:00 AM - 4:30 PM), five days a week.
  • Ability and willingness to provide after-hours technical assistance to support critical services.
  • Ability and willingness to provide after-hours technical assistance to support meetings.
  • Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.

#IND
CCS Offers:
  • Competitive salaries
  • Comprehensive benefits including:
    • Medical and dental plans
    • Company paid vision and short and long term disability plans
    • Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
    • 401K with employer match
    • Tuition reimbursement
    • Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
    • Company paid life Insurance
    • Paid holidays and vacation
    • Technical certification gift card rewards program

Come experience our unique culture and see how our "right people, right results" philosophy has led to our outstanding success! We are great place to start your IT career!
EEO Statement:
Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

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