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Full Time Level 1 Help Desk Support Jobs (NOW HIRING)

Kenworth Sales Company

Help Desk Support

Salt Lake City, UT · On-site

$19.25 - $26.25/hr

Provide 2nd Level support to the Help Desk Tier 1 staff and support Information System management with technical requests. * Monitor, troubleshoot, and support Windows Servers, desktop/laptop/tablet ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Responsibilities: The Yardi Help Desk Support professional provides first-level technical ... Work Mode: Full Time, Work from Office

Zones

Help Desk Analyst L2

Portland, OR

$21.75 - $29.75/hr

Term: 1+ year Location: Portland, OR Pay: $25.00 - $30.00; commensurate with experience Hours: 8:00 AM - 5 :00 PM As a Level 2 Help Desk Support Analyst, you will serve as a critical escalation point ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic ... Junior level : HS + 4 years of experience or Bachelor's + 1 year of experience. * Journeyman level

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Associate Degree Travel Security Clearance Required ...

NuAxis Innovations

Help Desk Support Technician

Amherst, MA

$19.75 - $26.50/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis ... Key Responsibilities Deliver Tier 1 support for desktops, laptops, and peripherals Troubleshoot ...

NuAxis Innovations

Help Desk Support Technician

Whately, MA

$20.75 - $28/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis ... Key Responsibilities Deliver Tier 1 support for desktops, laptops, and peripherals Troubleshoot ...

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How much do full time level 1 help desk support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for full time level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are Full Time Level 1 Help Desk Support jobs?

Full Time Level 1 Help Desk Support jobs involve providing the first line of technical assistance to users experiencing IT issues. Professionals in this role typically handle incoming requests via phone, email, or ticketing systems, troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. These roles require strong communication skills, basic technical knowledge, and a customer-focused attitude. Full-time positions generally offer consistent hours and may include benefits such as health insurance and paid time off.

What is the difference between Full Time Level 1 Help Desk Support vs Full Time Network Support Technician?

AspectFull Time Level 1 Help Desk SupportFull Time Network Support Technician
CertificationsCompTIA A+, HDI Support CenterCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportNetwork labs, server rooms, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, user support, ticket managementNetwork configuration, troubleshooting, hardware setup
Industry UsageIT support, customer service rolesNetwork infrastructure, enterprise IT environments

Full Time Level 1 Help Desk Support primarily handles user issues and basic troubleshooting, often in help desk or remote settings. In contrast, a Full Time Network Support Technician focuses on network infrastructure, requiring more specialized certifications and on-site technical work. Both roles are essential in IT support but differ in scope, environment, and technical complexity.

What are some common challenges faced by Full Time Level 1 Help Desk Support staff, and how can they be addressed?

Level 1 Help Desk Support professionals often encounter challenges such as managing high volumes of support tickets, effectively communicating with users who have varying levels of technical knowledge, and quickly resolving repetitive or routine issues. To address these challenges, it's important to develop strong organizational and time-management skills, practice clear and empathetic communication, and utilize available knowledge bases or documentation for efficient troubleshooting. Regular collaboration with team members and escalation to higher-level support when needed can also help ensure customer satisfaction and professional growth.

What are the key skills and qualifications needed to thrive as a Full Time Level 1 Help Desk Support, and why are they important?

To thrive as a Full Time Level 1 Help Desk Support, you need a solid understanding of basic IT concepts, troubleshooting skills, and familiarity with operating systems, typically supported by a high school diploma or associate degree in IT. Experience with ticketing systems like ServiceNow or Zendesk and basic knowledge of remote desktop tools are commonly required. Strong communication, patience, and problem-solving abilities help you provide effective support and build trust with end users. These skills ensure timely resolution of technical issues and contribute to a positive user experience in fast-paced support environments.
What cities are hiring for Full Time Level 1 Help Desk Support jobs? Cities with the most Full Time Level 1 Help Desk Support job openings:
What are the most commonly searched types of Level 1 Help Desk Support jobs? The most popular types of Level 1 Help Desk Support jobs are:
What states have the most Full Time Level 1 Help Desk Support jobs? States with the most job openings for Full Time Level 1 Help Desk Support jobs include:
Full Time Level 1 Help Desk Support jobs near you

Help Desk Support - Level 1 (Carlsbad) 4026

Noesis Group Inc.

Carlsbad, CA

$20.75 - $28/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 11 days ago

Job description

Help Desk Support - Level 1 (Carlsbad) 4026

Looking for a new opportunity with amazing benefits?

Come work for the best. Noesis Group, Inc. provides IT/IS consulting services to the business, educational and pharmaceutical communities of San Diego and Orange Counties. We offer comprehensive project management, business analysis, and support services covering networks, systems, applications, and more. Our mission is to generate loyal, satisfied, and long-term clients. Our ongoing success in accomplishing this goal has been attributed to the character and caliber of the professionals that comprise the Noesis team. Each member is dedicated, highly skilled, experienced, courteous, reliable, and respectful. 

Would you like to be part of our growing professional team? We offer an exceptional work environment, great benefits and many opportunities for professional growth. Some of our benefits include: fully paid medical and dental, matching 401K plan, and a generous Paid Time Off (PTO) plan up to four weeks commensurate with seniority. Noesis offers a $5000.00 annual training budget for employees who wish to further their education in Information Technology. 

We are currently seeking a highly motivated, full time Helps Desk Support-L1 to provide outstanding customer service to our clients. 

JOB DESCRIPTION

Under the direct supervision of the Client Support Manager, the Helps Desk Support-L1 will provide on-site technical support for our Noesis client. The Helps Desk Support-L1 must be able to quickly and professionally identify, research, and resolve a wide range of issues relating to technology and computing systems. The Helps Desk Support-L1 will serve as a “first point of contact” for end-user technical support needs. This is a full-time position with a regular schedule of 40 hours per week. The Helps Desk Support-L1 must embrace the entrepreneurial spirit of our small, growing organization and possess high levels of self-initiative, accountability, and flexibility, coupled with a professional and strong work ethic.

SKILLS / REQUIREMENTS

Because we only hire the best candidates, you must have the following skills and education to be considered:

  • Broad based hardware and software support experience
  • Able to build and maintain supportive relationships within the organization
  • Highly accurate, organized and detail-oriented
  • Excellent customer service skills
  • Exceptional oral and written communications skills
  • Excellent technical writing and documentation skills
  • Above-average analytical and deductive reasoning skills
  • Ability to learn new technologies quickly and easily
  • Work efficiently and reliably in unsupervised and varying environments
  • Maintain calm and professional composure in stressful environments
  • Demonstrated track record of offering excellent customer service over the phone
  • Possess  working knowledge of all of Microsoft's operating systems
  • Willing to handle support both over the phone and on-site locations to support clients desktop needs
  • Have a strong working knowledge of all of the components in Microsoft's Office suite
  • Able to quickly and efficiently diagnose and resolve problems with both PC and MAC
  • Prefer one or more current Information Technology certifications
  • Prefer a 4-Year college degree (Bachelor’s or above) or equivalent experience
  • 2+ years of highly relevant, extensive, hands-on experience
  • Must have a current CA drivers license

Please submit your electronic resume and a personalized cover letter to https://noesisinc.hire.trakstar.com/. Please do not contact the hiring company directly. Principals only; recruiters, please don't contact this job poster.

Employment Type: FULL_TIME

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