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Full Time Level 1 Help Desk Support Jobs (NOW HIRING)

AAFES

Help Desk Support III

Dallas, TX · On-site

$54K/yr

Degree (one of): * BACHELORS DEGREE - Preferred Major/Minor (one of): * BUSINESS ADMINISTRATION ... Serves as second level support for the IT help desk process, responding to telephone calls and ...

Ask IT consulting

Help Desk Support I

Denver, CO

$20.50 - $27.75/hr

Position: Help Desk Support I Client: OIT Location: Denver, Colorado 8020 REQ ID: RQS2017-7111 ... May require an associate's degree in a related area and at least 1 year or equivalent experience in ...

Focused HR Solutions

1.20 Help Desk Support

Golden, CO

$25 - $31/hr

Our direct client has an opening for a Help Desk Support 62595 This position is up to 5 months with ... May require an associate degree in a related area and at least 1 year or equivalent experience in ...

Dohrn

Help Desk Analyst

Rock Island, IL · On-site

$22/hr

Dohrn is currently seeking a Full Time Help Desk Analyst at our corporate office in Rock Island, IL ... To provide 1st level help desk support to end users. The primary function is to document and ...

Dohrn

Help Desk Analyst

Rock Island, IL

$22/hr

To provide 1st level help desk support to end users. The primary function is to document and ... • Provide Tier 1 Help Desk technical support via phone, email, or ticketing system • ...

EMCO Technologies

Tier Two Help Desk Support

Huntsville, AL · On-site

$19.75 - $26.75/hr

The Tier Two Help Desk Support Technician is the primary point of contact for end user support and is responsible for resolving, prioritizing and escalating Tier II IT Help Desk requests through ...

Fintech

Help Desk Support

Beverly, MA · On-site

$45K/yr

Join Fintech in Beverly, MA as a Technical Support Specialist and play a key role in delivering ... For over 35 years, Fintech LLC has redefined how over 1.1 million B2B relationships buy and sell ...

TEKsystems

Help Desk Technician

Great Neck, NY · On-site

$70K/yr

... 10%). Level 1 IT Help Desk Technician (MSP Environment) • Delivered Tier 1 technical support for multiple client environments, managing a high volume of service requests through a centralized ...

Futran Tech Solutions Pvt. Ltd.

Epic Help Desk Support

$21 - $28.75/hr

EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...

Zigabyte Corporation

Help Desk Technician (HDI)

Montgomery, AL · On-site

$15.50 - $21/hr

Two + years experience using/supporting one or more of the below systems: * Business and Enterprise ... Current Comptia Security+ (IAT Level II Training) Certification Job Stipulations: * Must be able to ...

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Full Time Level 1 Help Desk Support information

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How much do full time level 1 help desk support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for full time level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are Full Time Level 1 Help Desk Support jobs?

Full Time Level 1 Help Desk Support jobs involve providing the first line of technical assistance to users experiencing IT issues. Professionals in this role typically handle incoming requests via phone, email, or ticketing systems, troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. These roles require strong communication skills, basic technical knowledge, and a customer-focused attitude. Full-time positions generally offer consistent hours and may include benefits such as health insurance and paid time off.

What is the difference between Full Time Level 1 Help Desk Support vs Full Time Network Support Technician?

AspectFull Time Level 1 Help Desk SupportFull Time Network Support Technician
CertificationsCompTIA A+, HDI Support CenterCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportNetwork labs, server rooms, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, user support, ticket managementNetwork configuration, troubleshooting, hardware setup
Industry UsageIT support, customer service rolesNetwork infrastructure, enterprise IT environments

Full Time Level 1 Help Desk Support primarily handles user issues and basic troubleshooting, often in help desk or remote settings. In contrast, a Full Time Network Support Technician focuses on network infrastructure, requiring more specialized certifications and on-site technical work. Both roles are essential in IT support but differ in scope, environment, and technical complexity.

What are some common challenges faced by Full Time Level 1 Help Desk Support staff, and how can they be addressed?

Level 1 Help Desk Support professionals often encounter challenges such as managing high volumes of support tickets, effectively communicating with users who have varying levels of technical knowledge, and quickly resolving repetitive or routine issues. To address these challenges, it's important to develop strong organizational and time-management skills, practice clear and empathetic communication, and utilize available knowledge bases or documentation for efficient troubleshooting. Regular collaboration with team members and escalation to higher-level support when needed can also help ensure customer satisfaction and professional growth.

What are the key skills and qualifications needed to thrive as a Full Time Level 1 Help Desk Support, and why are they important?

To thrive as a Full Time Level 1 Help Desk Support, you need a solid understanding of basic IT concepts, troubleshooting skills, and familiarity with operating systems, typically supported by a high school diploma or associate degree in IT. Experience with ticketing systems like ServiceNow or Zendesk and basic knowledge of remote desktop tools are commonly required. Strong communication, patience, and problem-solving abilities help you provide effective support and build trust with end users. These skills ensure timely resolution of technical issues and contribute to a positive user experience in fast-paced support environments.
What cities are hiring for Full Time Level 1 Help Desk Support jobs? Cities with the most Full Time Level 1 Help Desk Support job openings:
What are the most commonly searched types of Level 1 Help Desk Support jobs? The most popular types of Level 1 Help Desk Support jobs are:
What states have the most Full Time Level 1 Help Desk Support jobs? States with the most job openings for Full Time Level 1 Help Desk Support jobs include:
Full Time Level 1 Help Desk Support jobs near you
Help Desk Support III

Help Desk Support III

AAFES

Dallas, TX • On-site

$54K/yr

Full-time

Posted 9 days ago

Job description

Job Description
Follows standard operation procedures and principles to execute tasks associated with supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.
Additional Qualifications/Requirements
  • PCS Not Authorized/LSP Not Authorized

Job Qualifications
Three years of computer technical support experience within the last five years.
Or
Bachelor's degree in information technology and one year computer technical support experience within the last five years.
Degree (one of):
  • BACHELORS DEGREE - Preferred

    • Major/Minor (one of):
  • BUSINESS ADMINISTRATION - Preferred
  • BUSINESS MANAGEMENT - Preferred
  • INFORMATION TECHNOLOGY - Preferred

    • Major Duties
    Identify, document, and troubleshoot routine and non-routine events and the technical problems behind the events for end users.
    Researches routine and non-routine events against the IT problem database for resolutions. Documents, tracks, and monitors problems in the IT problem management database to ensure timely resolution.
    Serves as second level support for the IT help desk process, responding to telephone calls and emails from end users.
    Based on known problem resolutions, creates, tests and implements new SOPs for the IT help desk.
    Provides management reports on the status of the IT help desk process. Safeguards physical access to Exchange restricted data, processes and services.
    Performs other duties as assigned.

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