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Full Time Level 1 Help Desk Support Jobs (NOW HIRING)

MV Transportation

IT Help Desk Support

Kent, WA · On-site

... Level Agreements (SLA). This includes, but not limited to, desktop and server repair, network ... Support of analog, Digital, or VOIP telephone System, T-1, fax and DSL lines. * Responsible for ...

MV Transportation

IT Help Desk Support

Kent, WA

$37.80 - $40.95/hr

Provide Tier 1 and Tier 2 support for all users within the Organization, and that of the Clients on ... Provide full time dedicated ONSITE support 5 days a week with direct interactions to users.

Prime Data Centers

Help Desk Support Technician

Denver, CO · On-site

$20.50 - $27.75/hr

... Help Desk Support Technician. This role is responsible for providing technical support ... Responsibilities : • Serve as primary point of contact for Tier 1 and Tier 2 support via phone ...

Westlake Financial

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 ... FULL-TIME BENEFITS * Medical, Dental, and Vision benefits * Life Insurance and Long-term disability ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Experienceusing/supporting one or more of thebelowsystems: * Business and Enterprise System Product ... CurrentComptiaSecurity+ (Level II IAT Training) Certification JobStipulations: * Must be able to ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

Provide Tier 1 and Tier 2 support for all users within the Organization, and that of the Clients on ... Provide full time dedicated ONSITE support 5 days a week with direct interactions to users. Talent ...

bostonmit

Help Desk Technician (Level 1/2)

Waltham, MA · On-site

$58K - $72K/yr

We support clients in healthcare, finance, legal, and professional services - keeping their ... * 1-3 years of IT support or help desk experience (MSP experience a strong plus) * Working ...

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS · On-site

$18 - $24.25/hr

Provide first-level contact and convey resolutions to user issues. Properly escalate unresolved ... Proven working experience in providing help desk support. This includes three (3) years of help ...

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS

$18 - $24.25/hr

Provide first-level contact and convey resolutions to user issues. Properly escalate unresolved ... Proven working experience in providing help desk support. This includes three (3) years of help ...

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Full Time Level 1 Help Desk Support information

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How much do full time level 1 help desk support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for full time level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are Full Time Level 1 Help Desk Support jobs?

Full Time Level 1 Help Desk Support jobs involve providing the first line of technical assistance to users experiencing IT issues. Professionals in this role typically handle incoming requests via phone, email, or ticketing systems, troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. These roles require strong communication skills, basic technical knowledge, and a customer-focused attitude. Full-time positions generally offer consistent hours and may include benefits such as health insurance and paid time off.

What is the difference between Full Time Level 1 Help Desk Support vs Full Time Network Support Technician?

AspectFull Time Level 1 Help Desk SupportFull Time Network Support Technician
CertificationsCompTIA A+, HDI Support CenterCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportNetwork labs, server rooms, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, user support, ticket managementNetwork configuration, troubleshooting, hardware setup
Industry UsageIT support, customer service rolesNetwork infrastructure, enterprise IT environments

Full Time Level 1 Help Desk Support primarily handles user issues and basic troubleshooting, often in help desk or remote settings. In contrast, a Full Time Network Support Technician focuses on network infrastructure, requiring more specialized certifications and on-site technical work. Both roles are essential in IT support but differ in scope, environment, and technical complexity.

What are some common challenges faced by Full Time Level 1 Help Desk Support staff, and how can they be addressed?

Level 1 Help Desk Support professionals often encounter challenges such as managing high volumes of support tickets, effectively communicating with users who have varying levels of technical knowledge, and quickly resolving repetitive or routine issues. To address these challenges, it's important to develop strong organizational and time-management skills, practice clear and empathetic communication, and utilize available knowledge bases or documentation for efficient troubleshooting. Regular collaboration with team members and escalation to higher-level support when needed can also help ensure customer satisfaction and professional growth.

What are the key skills and qualifications needed to thrive as a Full Time Level 1 Help Desk Support, and why are they important?

To thrive as a Full Time Level 1 Help Desk Support, you need a solid understanding of basic IT concepts, troubleshooting skills, and familiarity with operating systems, typically supported by a high school diploma or associate degree in IT. Experience with ticketing systems like ServiceNow or Zendesk and basic knowledge of remote desktop tools are commonly required. Strong communication, patience, and problem-solving abilities help you provide effective support and build trust with end users. These skills ensure timely resolution of technical issues and contribute to a positive user experience in fast-paced support environments.
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What are the most commonly searched types of Level 1 Help Desk Support jobs? The most popular types of Level 1 Help Desk Support jobs are:
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Full Time Level 1 Help Desk Support jobs near you

SA-1 System Administrator Level 1

1 Accord Consulting LLC

Annapolis Junction, MD • On-site

$150K - $200K/yr

Full-time

Posted 17 days ago

Job description

1 Accord Consulting, LLC is a growing information and technology business founded on the basic principle of delivering customer mission success, while providing flexibility to maintain a work life balance. We hire the best, most driven, and talented people to help us support all our customers. With certified experts consulting our clients, we can address the customer’s mission.


SA-1 System Administrator Level 1


Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

  • Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, implementing operating systems enhancements to improve reliability and performance.
  • Provide support for implementation, troubleshooting and maintenance of IT systems
  • Manage the daily activities of configuration and operation of IT systems
  • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
  • Provide assistance to users in accessing and using IT systems
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
  • Perform account management, e.g. establishing, activating, modifying, disabling, and removing accounts.
  • Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
  • Perform periodic vulnerability scans of systems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning

Qualifications:

TS with full scope poly Required

Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.

Five (5) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.

1 Accord Consulting is a high-level engineering company providing a collaborative environment focused on technical excellence and meaningful contributions.