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Full Time Level 1 Help Desk Support Jobs (NOW HIRING)

YRCI

Help Desk Support Rep, 1

New Orleans, LA

$16.75 - $21.50/hr

Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms into the applicable client system. Record 100% of calls into the incident management system. Assist ...

Zigabyte Corporation

Help Desk Technician (HDI)

Montgomery, AL · On-site

$15.50 - $21/hr

Two + years experience using/supporting one or more of the below systems: * Business and Enterprise ... Current Comptia Security+ (IAT Level II Training) Certification Job Stipulations: * Must be able to ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Experience using/supporting one or more of the below systems: * Business and Enterprise System ... Current Comptia Security+ (Level II IAT Training) Certification Job Stipulations: * Must be able to ...

Global Data Systems

Help Desk Support Technician

Lafayette, LA · On-site

$19 - $25.75/hr

... level technical contributions to internal and external incidents. Demonstrate and maintain basic knowledge and certification across at least one technology. Work independently, as well as, with other ...

HireQuest Inc

Be Seen First

Tier 1 Help Desk Technician - On-Site

Goose Creek, SC · On-site

$18.25 - $24.50/hr

Employment Type: Full-time, hourly Work Location: On-site Position Overview We are seeking a Tier 1 ... This position provides first-line technical support to employees across multiple locations. The ...

ANA

Service Desk Support Tech - Level 2

Henderson, NV · On-site

ANA is growing and scaling, and we are seeking a Service Desk Support Technician - Level 2 in an ... Minimum of 3 years of experience in a help desk or service desk role, with at least 1 year in a ...

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How much do full time level 1 help desk support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for full time level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a full time level 1 help desk support?

Full Time Level 1 Help Desk Support jobs involve providing the first line of technical assistance to users experiencing IT issues. Professionals in this role typically handle incoming requests via phone, email, or ticketing systems, troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. These roles require strong communication skills, basic technical knowledge, and a customer-focused attitude. Full-time positions generally offer consistent hours and may include benefits such as health insurance and paid time off.

What are the key skills and qualifications needed to thrive as a full time level 1 help desk support?

To thrive as a Full Time Level 1 Help Desk Support, you need a solid understanding of basic IT concepts, troubleshooting skills, and familiarity with operating systems, typically supported by a high school diploma or associate degree in IT. Experience with ticketing systems like ServiceNow or Zendesk and basic knowledge of remote desktop tools are commonly required. Strong communication, patience, and problem-solving abilities help you provide effective support and build trust with end users. These skills ensure timely resolution of technical issues and contribute to a positive user experience in fast-paced support environments.

What are some common challenges faced by full time level 1 help desk support staff, and how can they be addressed?

Level 1 Help Desk Support professionals often encounter challenges such as managing high volumes of support tickets, effectively communicating with users who have varying levels of technical knowledge, and quickly resolving repetitive or routine issues. To address these challenges, it's important to develop strong organizational and time-management skills, practice clear and empathetic communication, and utilize available knowledge bases or documentation for efficient troubleshooting. Regular collaboration with team members and escalation to higher-level support when needed can also help ensure customer satisfaction and professional growth.

What is the difference between Full Time Level 1 Help Desk Support vs Full Time Network Support Technician?

AspectFull Time Level 1 Help Desk SupportFull Time Network Support Technician
CertificationsCompTIA A+, HDI Support CenterCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportNetwork labs, server rooms, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, user support, ticket managementNetwork configuration, troubleshooting, hardware setup
Industry UsageIT support, customer service rolesNetwork infrastructure, enterprise IT environments

Full Time Level 1 Help Desk Support primarily handles user issues and basic troubleshooting, often in help desk or remote settings. In contrast, a Full Time Network Support Technician focuses on network infrastructure, requiring more specialized certifications and on-site technical work. Both roles are essential in IT support but differ in scope, environment, and technical complexity.

What cities are hiring for Full Time Level 1 Help Desk Support jobs?

Cities with the most Full Time Level 1 Help Desk Support job openings:

What are the most commonly searched types of Level 1 Help Desk Support jobs?

The most popular types of Level 1 Help Desk Support jobs are:

What states have the most Full Time Level 1 Help Desk Support jobs?

States with the most job openings for Full Time Level 1 Help Desk Support jobs include:

Full Time Level 1 Help Desk Support jobs near you

Help Desk Support Specialist

Information International Associates, Inc.

Weaverville, NC • On-site

Full-time

Re-posted 23 days ago

Job description

Company Description
IIA a Mid Tier Government Contractor is currently looking for Help Desk Support Specialist to work in Weaverville, NC.
Job Description
The primary responsibility for this position is to provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, and problem-solving skills are needed to be successful in this position.
Major Duties and Responsibilities:
• Responsible for diagnosing and resolving Tier 1 and 2 issues.
• Installation, Implementation and Administration of Microsoft System Center Suite (Configuration Manager, Operations Manager, DPM, etc.)
• Some knowledge of advanced troubleshooting and administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, File & Print Server, etc.)
• Application and operating system maintenance and upgrades
• System backups and restoration
• System security and functional testing on both unclassified and classified systems.
• Providing trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact.
• Interfacing with various levels of management for briefing on configuration and design updates and changes.
• Responding to alarms and providing level 2 maintenance support for the customer base.
• Keeping customers informed by providing status updates.
• Providing outage reports to appropriate levels of management.
• Verify adherence to security guidelines, including working with auditors to ensure the systems are compliant.
• Suggest and implement solutions based on customer requirements and project goals.
• Assist other IT professionals as required.
Qualifications
Basic Required:
• Associate's Degree and minimum of 1 year of experience in Service Desk environment. Equivalent combination of education and experience will be considered.
• Experience with management of MS Windows Operating systems. Working knowledge of the latest Windows Operating Systems and standard Applications, configuration and deployments.
• Experience and working knowledge of DNS and DHCP infrastructure and technology.
• Experience and working knowledge of VMware administration.
• Ability to work responsibly with or without supervision.
• Working knowledge of ITIL processes.
Qualifications Desired:
• Ability to work on a team of other administrators and with other groups to troubleshoot issues and solve problems strongly preferred.
• Experience with MS Exchange.
• Experience with SCCM.
• Experience with NetApp storage.
• Experience with Cloud storage.
• Experience with Alarm/Physical security systems.
• Good oral communication and technical writing skills.
• Good problem solving skills and the ability to visualize a problem or situation and think abstractly to solve it is required.
• Ability to handle constantly changing tasks and priorities, to be able to multitask effectively during busy times and to exercise patience and professionalism during stressful situations is needed.
Additional Information
Clearance Requirements:
Must be a U.S. Citizen and able to hold a Public Trust Security Clearance. You do not need a current/active clearance to apply.
KeyLogic is proud to be an EEO/AA employer, M/F/D/V.

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