$18 - $24.50/hr
Under direct supervision, assists customers with tier one issues or forwards to second tier support ... have IT Help Desk Call Center exp Provides technical assistance to both internal and external ...
Quick apply
$18 - $24.50/hr
Under direct supervision, assists customers with tier one issues or forwards to second tier support ... have IT Help Desk Call Center exp Provides technical assistance to both internal and external ...
Philadelphia, PA · On-site
$55K - $65K/yr
Level 1/2 Help Desk Admin - End User Support Job Location: Philadelphia, PA (remote possible) Full time position- Wednesday-Sunday Shift Experience- 5+ years Salary: 55-65k Contour Data Solutions is ...
Quick apply
Philadelphia, PA · On-site
$55K - $65K/yr
Level 1/2 Help Desk Admin - End User Support Job Location: Philadelphia, PA (remote possible) Full time position- Wednesday-Sunday Shift Experience- 5+ years Salary: 55-65k Contour Data Solutions is ...
Charlotte, NC · On-site
$20 - $27.25/hr
Minimum 2 years of experience in IT support, service desk, or help desk environments ( required ... May require adherence to client-specific schedules, including business hours or shift coverage
Charlotte, NC · On-site
$20 - $27.25/hr
Minimum 2 years of experience in IT support, service desk, or help desk environments ( required ... May require adherence to client-specific schedules, including business hours or shift coverage
Tier 1 Help Desk / Application Support Specialist Location: Alert IT Solutions Inc. 6900 Main Street, Suite 204, Downers Grove, IL (Onsite) Client: Illinois Department of Public Health (IDPH ...
Quick apply
Tier 1 Help Desk / Application Support Specialist Location: Alert IT Solutions Inc. 6900 Main Street, Suite 204, Downers Grove, IL (Onsite) Client: Illinois Department of Public Health (IDPH ...
$55K - $75K/yr
Wunderlich-Malec Engineering is a 100% employee-owned ESOP and one of the largest and most well ... have an IT Helpdesk Support Specialist position available in Eden Prairie, MN for 2nd shift ...
Quick apply
$55K - $75K/yr
Wunderlich-Malec Engineering is a 100% employee-owned ESOP and one of the largest and most well ... have an IT Helpdesk Support Specialist position available in Eden Prairie, MN for 2nd shift ...
Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the ...
Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the ...
Arlington, VA · On-site
$23.50 - $32.25/hr
This role also supports continuous process improvement by developing documentation and assisting in the maintenance of service level objectives (SLOs). The Tier 1 Help Desk Analyst collaborates ...
Arlington, VA · On-site
$23.50 - $32.25/hr
This role also supports continuous process improvement by developing documentation and assisting in the maintenance of service level objectives (SLOs). The Tier 1 Help Desk Analyst collaborates ...
Atlanta, GA · On-site
$19.25 - $26/hr
Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...
Quick apply
Atlanta, GA · On-site
$19.25 - $26/hr
Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...
$74K - $101K/yr
... shift (0600 - 2200) Help Desk support as defined by first response/Tier 1 and 2 support. Work with ... DoD 8570 Compliance with IAT level 1 is required. Salary: $74k - $101k depending on experience and ...
$74K - $101K/yr
... shift (0600 - 2200) Help Desk support as defined by first response/Tier 1 and 2 support. Work with ... DoD 8570 Compliance with IAT level 1 is required. Salary: $74k - $101k depending on experience and ...
Philadelphia, PA · On-site
$19 - $25.75/hr
Almo Corporation is seeking a Help Desk Support professional to serve as the first line of support ... Responsibilities : • Provide friendly and helpful customer service as a Tier 1 and Tier 2 level ...
Philadelphia, PA · On-site
$19 - $25.75/hr
Almo Corporation is seeking a Help Desk Support professional to serve as the first line of support ... Responsibilities : • Provide friendly and helpful customer service as a Tier 1 and Tier 2 level ...
Columbia Heights, MN · On-site
$20.25 - $27.50/hr
Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN Responsibilites: Perform diagnostics on PC hardware failures and resolve any problems with software applications Work ...
Columbia Heights, MN · On-site
$20.25 - $27.50/hr
Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN Responsibilites: Perform diagnostics on PC hardware failures and resolve any problems with software applications Work ...
Dallas, TX · On-site
$20.25 - $27.75/hr
Responsibilities: The Yardi Help Desk Support professional provides first-level technical ... period (one month or less) will be given preference. Location: Dallas, Texas, USA Timezone:
Dallas, TX · On-site
$20.25 - $27.75/hr
Responsibilities: The Yardi Help Desk Support professional provides first-level technical ... period (one month or less) will be given preference. Location: Dallas, Texas, USA Timezone:
Frederick, MD · On-site
$20.50 - $27.75/hr
We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified ... Shift/Hours * Monday - Friday * 8:00 AM to 4:00 PM Qualifications * U.S. Citizen * Active T3/Secret ...
Frederick, MD · On-site
$20.50 - $27.75/hr
We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified ... Shift/Hours * Monday - Friday * 8:00 AM to 4:00 PM Qualifications * U.S. Citizen * Active T3/Secret ...
$20.25 - $27.50/hr
Here's a little bit more about what we're looking for in a Help Desk Support Analyst Level 3. We ... We will need you to be the escalation point for Level 1 and Level 2 resources. In closing if you ...
$20.25 - $27.50/hr
Here's a little bit more about what we're looking for in a Help Desk Support Analyst Level 3. We ... We will need you to be the escalation point for Level 1 and Level 2 resources. In closing if you ...
Alpharetta, GA · On-site
$20 - $27.25/hr
... providing the highest level of customer service • Display a consistent understanding of ... years of help desk support • One-year proven experience with Helpdesk ticketing systems ...
Alpharetta, GA · On-site
$20 - $27.25/hr
... providing the highest level of customer service • Display a consistent understanding of ... years of help desk support • One-year proven experience with Helpdesk ticketing systems ...
$19.25 - $26/hr
Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...
$19.25 - $26/hr
Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...
Arlington, VA · On-site +1
Help Desk Support Specialist Department: Delivery Employment Type: Full Time Location: Remote ... Primary work shift will be weekdays Midnights EST but may include weekends periodically. What you ...
New
Arlington, VA · On-site +1
Help Desk Support Specialist Department: Delivery Employment Type: Full Time Location: Remote ... Primary work shift will be weekdays Midnights EST but may include weekends periodically. What you ...
New
$20.50 - $28/hr
Manage service request queues for all support teams. * Track calls and service requests, ensuring ... Qualifications 1 year of help desk support experience Experiences must include working with ...
Quick apply
$20.50 - $28/hr
Manage service request queues for all support teams. * Track calls and service requests, ensuring ... Qualifications 1 year of help desk support experience Experiences must include working with ...
Doral, FL · On-site
Help Desk Specialist - Level 1 Grade: Staff Reports to: Systems Support Manager Location: Miami, USA Function: IT Direct Reports: No For nearly 30 years, DASI has been in the business of providing ...
Doral, FL · On-site
Help Desk Specialist - Level 1 Grade: Staff Reports to: Systems Support Manager Location: Miami, USA Function: IT Direct Reports: No For nearly 30 years, DASI has been in the business of providing ...
Grand Rapids, MI · On-site
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Technical Support: Resolve issues for clients via phone, in person, or using remote tools.
Grand Rapids, MI · On-site
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Technical Support: Resolve issues for clients via phone, in person, or using remote tools.
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
| Aspect | 2Nd Shift Level 1 Help Desk Support | 2Nd Shift IT Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+, or Cisco certifications |
| Work Environment | Help desk, call center, remote support | Technical support, troubleshooting, on-site or remote |
| Industry Usage | Customer support, IT service desks | IT departments, technical support teams |
While both roles involve technical support during the second shift, the 2Nd Shift Level 1 Help Desk Support primarily handles initial customer inquiries and basic troubleshooting, often remotely. The 2Nd Shift IT Support Specialist may perform more advanced technical tasks, including hardware and software troubleshooting, and may work on-site. Both roles require similar certifications, but the IT Support Specialist typically requires broader technical skills.
Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
Local Candidates
This position is located at DDS Headquarters in Conyers
Bilingual, Spanish required
MUST have IT Help Desk Call Center exp
Provides technical assistance to both internal and external customers for tier one issues.
This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues.
The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses.
The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS
This position is located at DDS Headquarters in Conyers
Sourced by ZipRecruiter
We understand that attracting, qualifying, placing, and retaining the best candidates for our clients requires exceptional talent. That’s why our highly skilled and dedicated recruitment team works tirelessly to develop lifelong associations with all candidates and clients. We prioritize helping our employees achieve their career goals while providing effective staffing solutions to our clients and candidates. At Apidel, we believe in simple yet established core values that are ingrained within each member of our team. These values are time and again illustrated in our approach to employees, candidates, and clients. Our unwavering belief that our core values of integrity, client satisfaction, innovation, and intellect distinguish us from our competitors is what drives us forward. We remain focused on improving and sustaining a measurable client satisfaction program that has created an organizational culture where our associates provide world-class service every day.
Recruiting and staffing services
501 - 1,000 Employees
Plainfield, IL, US
2012
