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2Nd Shift Level 1 Help Desk Support Jobs (NOW HIRING)

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

... second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model ...

Liberty Health

HELP DESK SUPPORT TECHNICIAN

Wilmington, NC · On-site

$17.25 - $23.25/hr

HELP DESK SUPPORT TECHNICIAN JOB SUMMARY: * Provide first contact and incident resolution to ... Identify, diagnose, and resolve Level One issues for end users in a call center environment ...

Iron Bow Technologies

Tier 1 Help Desk Technician

Herndon, VA · On-site

$20.50 - $27.75/hr

Available to support a Monday-Friday work schedule (we have 1st and 2nd shift schedules) - added ... Iron Bow Technologies reserves the right to fill this role at a different level, depending on ...

Black Eagle Defense

Help Desk Specialist L1

Annapolis, MD · On-site

$60K - $100K/yr

... Level 1 support. You will offer phone and in-person assistance to users in areas such as e-mail ... Rotating Shift work position, 365 days a year, 7 days a week, 24 hours a day. Small team providing ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic ... Junior level : HS + 4 years of experience or Bachelor's + 1 year of experience. * Journeyman level

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic ... HS + 4 years of experience or Bachelor's + 1 year of experience. * ​Journeyman level : HS + 8 ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

Rome Health is seeking a Help Desk Support Specialist. The hours for this role will be 8:00 a.m ... May require 0-1 year of general work experience. Technical acumen required. A high school diploma ...

Insight Global

Help Desk Support Specialist

Chattanooga, TN · On-site

$25 - $26/hr

  • Medical

  • Dental

  • Vision

Help Desk Support Specialist Location: Chattanooga, TN Duration: 3-Month Contract, potential for ... Experience handling Tier 1 escalations * Asset Management experience * Familiarity with ITIL-based ...

TEKsystems

Help Desk Technician - Tier 1

Bellevue, WA

$28 - $32/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skills Help desk support, Help desk, Troubleshooting, Windows, Access management, confluence ... Level Entry Level Job Type & Location This is a Contract position based out of Bellevue, WA. Pay ...

New

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

Serve as the highest level of escalation for complex technical and infrastructure issues ... The Help Desk Support Technician must demonstrate competence in the following areas:

Makpar

Junior Help Desk Support Agent (Bilingual-Spanish)

$17.50 - $22.25/hr

The Tier 1 Help Desk Support Team serves as the first point of contact for end users requiring ... Maintain compliance with Service Level Agreements (SLAs), document support activities, and support ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis ... Key Responsibilities Deliver Tier 1 support for desktops, laptops, and peripherals Troubleshoot ...

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2Nd Shift Level 1 Help Desk Support information

See salary details

$12

$23

$33

How much do 2nd shift level 1 help desk support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for 2nd shift level 1 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between 2Nd Shift Level 1 Help Desk Support vs 2Nd Shift IT Support Specialist?

Aspect2Nd Shift Level 1 Help Desk Support2Nd Shift IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, or Cisco certifications
Work EnvironmentHelp desk, call center, remote supportTechnical support, troubleshooting, on-site or remote
Industry UsageCustomer support, IT service desksIT departments, technical support teams

While both roles involve technical support during the second shift, the 2Nd Shift Level 1 Help Desk Support primarily handles initial customer inquiries and basic troubleshooting, often remotely. The 2Nd Shift IT Support Specialist may perform more advanced technical tasks, including hardware and software troubleshooting, and may work on-site. Both roles require similar certifications, but the IT Support Specialist typically requires broader technical skills.

What cities are hiring for 2Nd Shift Level 1 Help Desk Support jobs?

Cities with the most 2Nd Shift Level 1 Help Desk Support job openings:

What are the most commonly searched types of Level 1 Help Desk Support jobs?

The most popular types of Level 1 Help Desk Support jobs are:

What states have the most 2Nd Shift Level 1 Help Desk Support jobs?

States with the most job openings for 2Nd Shift Level 1 Help Desk Support jobs include:

2Nd Shift Level 1 Help Desk Support jobs near you

Level 1 Help Desk Analyst (776101)

R2 Technologies Corporation

Conyers, GA • On-site

$18 - $24.50/hr

Full-time

Re-posted 21 days ago

Job description

Overview:
GA DDS Level 1 Help Desk Analyst (776101)
LOCAL CANDIDATES Conyers, GA 30013
LOCAL CANDIDATES
*This position is located at DDS Headquarters in Conyers, Georgia*
*Bilingual, Spanish highly preferred*
**Do NOT submit candidate previously submitted to #762935 & #765352 & #774574**
*MUST have IT Help Desk Call Center exp*
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
• 2+ years' experience handling customers, questions, complaints, and/or providing information in an IT call center environment.
• 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
This position is located at DDS Headquarters in Conyers, Georgia.
Skills:
IT Help Desk Call Center exp,MS Office,,Win 7

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