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2Nd Shift Level 1 Help Desk Support Jobs (NOW HIRING)

VSolvit

HELP DESK SUPPORT 3

Ventura, CA · On-site

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Help Desk Support 3 specialist provides essential Tier 1 technical assistance to NAVFAC Cloud ... Escalate unresolved Tier 1 issues to higher-level support teams (Tier 2 or Tier 3) when initial ...

Collabera

Help Desk Support

Ann Arbor, MI

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the ... Duration: 4 Months Provide exemplary client support and technical issue resolution via phone and ...

RICEFW Technologies,Inc

Help Desk Support I

Denver, CO · On-site

$20.50 - $27.75/hr

... 1 contractor for no more than 40 hours per week, Mon - Fri and up to a maximum of 4 months for ... level commitments. SCOPE The Vendor shall be responsible for providing qualified candidates to:

360 IT Professionals

Help Desk Support 3

Coralville, IA · On-site

$18.75 - $25.50/hr

... one of a kind requirement. Our services are vast and we produce software and web products. We ... Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour ...

Caresoft Inc.

Help Desk Support Specialist

Atlanta, GA · On-site

$21 - $25/hr

Help Desk Support Specialist Location: Atlanta, GA. 30334(Onsite) Durartion: Long Term Skills: .Minimum years of IT technical support · Strong knowledge and experience installing,configuring ...

Kavaliro

Help Desk Support II

Denver, CO · On-site

$25 - $28.12/hr

Help Desk Support II Pay Rate: $25/hr. - $28.12/hr. Location: :100% remote - MUST SIT IN COLORADO ... Scope of Work CDEC shall be hiring one individual as an IT Support Specialist to provide technical ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

... Level Agreements (SLA). This includes, but not limited to, desktop and server repair, network ... Support of analog, Digital, or VOIP telephone System, T-1, fax and DSL lines. * Responsible for ...

Hankey Group External

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 years of experience in IT troubleshooting and support. Western Funding is a fast-growing, specialized ...

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All Jobs2Nd Shift Level 1 Help Desk Support Jobs

2Nd Shift Level 1 Help Desk Support information

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$23

$33

How much do 2nd shift level 1 help desk support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for 2nd shift level 1 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between 2Nd Shift Level 1 Help Desk Support vs 2Nd Shift IT Support Specialist?

Aspect2Nd Shift Level 1 Help Desk Support2Nd Shift IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, or Cisco certifications
Work EnvironmentHelp desk, call center, remote supportTechnical support, troubleshooting, on-site or remote
Industry UsageCustomer support, IT service desksIT departments, technical support teams

While both roles involve technical support during the second shift, the 2Nd Shift Level 1 Help Desk Support primarily handles initial customer inquiries and basic troubleshooting, often remotely. The 2Nd Shift IT Support Specialist may perform more advanced technical tasks, including hardware and software troubleshooting, and may work on-site. Both roles require similar certifications, but the IT Support Specialist typically requires broader technical skills.

What cities are hiring for 2Nd Shift Level 1 Help Desk Support jobs?

Cities with the most 2Nd Shift Level 1 Help Desk Support job openings:

What are the most commonly searched types of Level 1 Help Desk Support jobs?

The most popular types of Level 1 Help Desk Support jobs are:

What states have the most 2Nd Shift Level 1 Help Desk Support jobs?

States with the most job openings for 2Nd Shift Level 1 Help Desk Support jobs include:

2Nd Shift Level 1 Help Desk Support jobs near you

Help Desk Support Agent

Qualcom Talent Management

Trenton, NJ • On-site

$17 - $21.75/hr

Full-time

Re-posted 20 days ago

Job description

Company Description
We have extensive experience in helping companies keep up with the dramatic changes in distribution center and warehouse operations. Our warehouse design consulting team combines on-the-floor data gathering with sophisticated modeling techniques to produce and implement warehouse/distribution center operation plans that provide increased savings and reliability for tomorrow while keeping the inventory moving today.
Job Description
As a part of the Help Desk Team, you will be responsible for delivering support to the users in our stores. The objective is to record incidents in our ticketing system and resolve them. Unresolved issues will be passed to 2nd level support after investigation. You must maintain a respectful and positive tone with our users at all times.
  • Meets contact center goals and service level by utilizing established service techniques
  • Identify and handle store phone inquiries completely and accurately
  • Resolve customer complaints and problems to the satisfaction of the user
  • First level support for:
    • POS software and hardware issues
    • Telecom and network issues
    • Incidents related to in-house applications
    • Incidents related for Microsoft Office, Citrix and other applications
    • iPod hardware and in house software issues
  • Maintain accurate user data including documentation of discussions, issues, user requests or other relevant information into Contact Center systems as required and managing/prioritizing workload
  • Use technology tools as directed and within established guidelines
  • Maintain confidentiality of the organizations user data
  • Participate in individual and team trainings and meetings to ensure knowledge is up-to-date
  • Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
  • Observant in reporting unusual circumstances or possible security concerns in the field to management
  • Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
  • Remote user administration (LANDESK)
Experience and Skills
  • Proficient reading skills
  • Must have the ability to abide by all of Carters policies and procedures; specifically the attendance policy
  • Must know, understand and follow all Standard Operating Procedures
  • Retail Experience and or IT experience is a plus
  • Working knowledge of Windows XP or WEPOS
  • Experience with Epicor Retail Suite is a plus
  • Proficient Typing Skills
  • Microsoft Windows, A+ or Cisco Certifications are a plus
  • Must have a sense of urgency
  • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly (Based on in house documentation)
  • Technical Diploma preferred
  • High school diploma or a GED required
  • Minimum 6 months of customer service experienceAbility to work in a highly structured environment
  • Ability to work in a competitive performance driven environment
  • Ability to handle repetitiveness of calls from customers
  • Holiday schedule to be decided by Management
  • Comply with blackout periods as determined by Management
  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
  • There will be shift work involved

Qualifications
Additional Information
Our clients include integrated oil companies, major mining multinationals, as well as several of the world's largest global electric utilities and power-generation firms. In addition, we work closely with the Global Markets group by supporting energy and commodity trading and sector analysis/portfolio management groups within financial institutions. We also collaborate with the other client services teams on a variety of strategic research projects and thematic workshops.

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