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2Nd Shift Level 1 Help Desk Support Jobs (NOW HIRING)

MBRAUN

Help Desk Technician - Level 1

Attleboro, MA · On-site

$21 - $26/hr

Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT ... T. support for all United States company locations. * Provide technical support to in-house and ...

K2 Staffing

Help Desk Support Level II Technician

Tempe, AZ · On-site

$19.25 - $25.75/hr

Summary Our client is a growing Managed Service Provider (MSP) in the Tempe, AZ area and is seeking an experienced Help Desk Support Level II Technician to join their technical support team. This ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center ... Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite ...

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX · On-site

$18 - $24.50/hr

As a Tier 1 Help Desk Technician, you will assist in operating an environment for managing incidents, problems, and service requests for end-users, ensuring effective communication and resolution.

MV Transportation

IT Help Desk Support

Kent, WA

$37.80 - $40.95/hr

... Level Agreements (SLA). This includes, but not limited to, desktop and server repair, network ... Support of analog, Digital, or VOIP telephone System, T-1, fax and DSL lines. * Responsible for ...

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2Nd Shift Level 1 Help Desk Support information

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How much do 2nd shift level 1 help desk support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for 2nd shift level 1 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between 2Nd Shift Level 1 Help Desk Support vs 2Nd Shift IT Support Specialist?

Aspect2Nd Shift Level 1 Help Desk Support2Nd Shift IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, or Cisco certifications
Work EnvironmentHelp desk, call center, remote supportTechnical support, troubleshooting, on-site or remote
Industry UsageCustomer support, IT service desksIT departments, technical support teams

While both roles involve technical support during the second shift, the 2Nd Shift Level 1 Help Desk Support primarily handles initial customer inquiries and basic troubleshooting, often remotely. The 2Nd Shift IT Support Specialist may perform more advanced technical tasks, including hardware and software troubleshooting, and may work on-site. Both roles require similar certifications, but the IT Support Specialist typically requires broader technical skills.

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2Nd Shift Level 1 Help Desk Support jobs near you

Help Desk Support Agent

Trenton, NJ • On-site

Qualcom Talent Management
See more jobs at Qualcom Talent Managementexternal

$17 - $21.75/hr

Full-time

Re-posted 15 days ago

Job description

Company Description
We have extensive experience in helping companies keep up with the dramatic changes in distribution center and warehouse operations. Our warehouse design consulting team combines on-the-floor data gathering with sophisticated modeling techniques to produce and implement warehouse/distribution center operation plans that provide increased savings and reliability for tomorrow while keeping the inventory moving today.
Job Description
As a part of the Help Desk Team, you will be responsible for delivering support to the users in our stores. The objective is to record incidents in our ticketing system and resolve them. Unresolved issues will be passed to 2nd level support after investigation. You must maintain a respectful and positive tone with our users at all times.
  • Meets contact center goals and service level by utilizing established service techniques
  • Identify and handle store phone inquiries completely and accurately
  • Resolve customer complaints and problems to the satisfaction of the user
  • First level support for:
    • POS software and hardware issues
    • Telecom and network issues
    • Incidents related to in-house applications
    • Incidents related for Microsoft Office, Citrix and other applications
    • iPod hardware and in house software issues
  • Maintain accurate user data including documentation of discussions, issues, user requests or other relevant information into Contact Center systems as required and managing/prioritizing workload
  • Use technology tools as directed and within established guidelines
  • Maintain confidentiality of the organizations user data
  • Participate in individual and team trainings and meetings to ensure knowledge is up-to-date
  • Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
  • Observant in reporting unusual circumstances or possible security concerns in the field to management
  • Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
  • Remote user administration (LANDESK)
Experience and Skills
  • Proficient reading skills
  • Must have the ability to abide by all of Carters policies and procedures; specifically the attendance policy
  • Must know, understand and follow all Standard Operating Procedures
  • Retail Experience and or IT experience is a plus
  • Working knowledge of Windows XP or WEPOS
  • Experience with Epicor Retail Suite is a plus
  • Proficient Typing Skills
  • Microsoft Windows, A+ or Cisco Certifications are a plus
  • Must have a sense of urgency
  • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly (Based on in house documentation)
  • Technical Diploma preferred
  • High school diploma or a GED required
  • Minimum 6 months of customer service experienceAbility to work in a highly structured environment
  • Ability to work in a competitive performance driven environment
  • Ability to handle repetitiveness of calls from customers
  • Holiday schedule to be decided by Management
  • Comply with blackout periods as determined by Management
  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
  • There will be shift work involved

Qualifications
Additional Information
Our clients include integrated oil companies, major mining multinationals, as well as several of the world's largest global electric utilities and power-generation firms. In addition, we work closely with the Global Markets group by supporting energy and commodity trading and sector analysis/portfolio management groups within financial institutions. We also collaborate with the other client services teams on a variety of strategic research projects and thematic workshops.

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