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2Nd Shift Level 1 Help Desk Support Jobs in Indiana

Novelty, Inc.

IT Help Desk Support Specialist

Greenfield, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

IT Help Desk Support Specialist Location: Greenfield, IN (On-Site) About Novelty Inc. Novelty Inc. is a vertically integrated product development and distribution company serving major retailers ...

Trust Tech, LLC

MSP Help Desk Technician

Valparaiso, IN · On-site

$20 - $27/hr

Help Desk Technician Technical position providing 1st and limited 2nd level support to Trust Tech, LLC staff and clients. The position is responsible for problem tracking, recording, resolution, and ...

Toyota

Help Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... providing Level 2 Help Desk support to users. This candidate will provide Tier 2 support by ... under one brand to deliver scalable systems, intelligent software and life-cycle services. In ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

  • Medical

Term: 1+ year Location: Indianapolis, IN Pay: $24.00 - $28.00; commensurate with experience Hours: 8:00 am - 5:00 pm As a Help Desk Support Analyst, you'll play a key role in ensuring our global ...

Zones

Help Desk Analyst L1

Indianapolis, IN

$19.50 - $26.75/hr

  • Medical

Term: 1+ year Location: Indianapolis, IN Pay: $24.00 - $28.00; commensurate with experience Hours: 8:00 am - 5:00 pm As a Help Desk Support Analyst, you'll play a key role in ensuring our global ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/wk

  • Medical

Term: 1+ year Location: Indianapolis, IN Pay: $24.00 - $28.00; commensurate with experience Hours: 8:00 am - 5:00 pm As a Help Desk Support Analyst, you'll play a key role in ensuring our global ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

Required : • 1-3 years of experience in a help desk or IT support role. • Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts (e.g ...

Robert Half

Help Desk/Desktop Support Analyst

Plainfield, IN · On-site

$20 - $27.50/hr

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in a manufacturing environment in Plainfield, Indiana. This Long-term Contract position is ...

New

kirbyrisk

Help Desk Specialist

Indianapolis, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... * 1-2+ years of IT support or help desk experience preferred * Strong knowledge of Microsoft Office products * Solid troubleshooting and problem-solving skills across hardware and software * Strong ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... * 1-2+ years of IT support or help desk experience preferred * Strong knowledge of Microsoft Office products * Solid troubleshooting and problem-solving skills across hardware and software * Strong ...

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... * 1-2+ years of IT support or help desk experience preferred * Strong knowledge of Microsoft Office products * Solid troubleshooting and problem-solving skills across hardware and software * Strong ...

Kirby Risk Corporation

Help Desk Specialist

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... * 1-2+ years of IT support or help desk experience preferred * Strong knowledge of Microsoft Office products * Solid troubleshooting and problem-solving skills across hardware and software * Strong ...

New

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All Jobs2Nd Shift Level 1 Help Desk Support Jobs2Nd Shift Level 1 Help Desk Support Jobs in Indiana

2Nd Shift Level 1 Help Desk Support information

What is the difference between 2Nd Shift Level 1 Help Desk Support vs 2Nd Shift IT Support Specialist?

Aspect2Nd Shift Level 1 Help Desk Support2Nd Shift IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, or Cisco certifications
Work EnvironmentHelp desk, call center, remote supportTechnical support, troubleshooting, on-site or remote
Industry UsageCustomer support, IT service desksIT departments, technical support teams

While both roles involve technical support during the second shift, the 2Nd Shift Level 1 Help Desk Support primarily handles initial customer inquiries and basic troubleshooting, often remotely. The 2Nd Shift IT Support Specialist may perform more advanced technical tasks, including hardware and software troubleshooting, and may work on-site. Both roles require similar certifications, but the IT Support Specialist typically requires broader technical skills.

What cities in Indiana are hiring for 2Nd Shift Level 1 Help Desk Support jobs?

Cities in Indiana with the most 2Nd Shift Level 1 Help Desk Support job openings:

2Nd Shift Level 1 Help Desk Support jobs near you

Help Desk Support

STI

Indianapolis, IN • On-site

$19.50 - $26.75/hr

Full-time

Re-posted 9 days ago

Job description

Description:
Exhibitproficient listening abilities while engaging in daily communication with ChildWelfare and system development personnel to resolve software related issuesthrough research, analysis and solution formulation.
Purpose of Position/Summary:
Exhibit proficient listening abilities while engaging indaily communication with Child Welfare and system development personnel toresolve software related issues through research, analysis and solutionformulation. Demonstrate the capacity towrite clearly and succinctly tailoring information for diverse audiences. Maintain, organize and track documentationrelated to software systems effectively.
Provide comprehensive support for the Statewide AutomatedChild Welfare Information System (SACWIS) possessing a robust understanding ofits functionalities. Be well versed inthe data relationships within SAWCIS applications, offering precise guidance tousers for accurate data entry.
Understand and support child welfare policies, proceduresand practices to assist users in documenting federal Titel IV-FC requirements, Adoptionand Foster Care Analysis and Reporting system (AFCARS) requirements, and NationalChild Abuse and Neglect Data System (NCANDS) requirements.
Manage software security tasks, including the creation andmaintenance of user profiles, ID, and passwords while ensuring appropriatesecurity measures for system functions.
Deliver software support to both internal and externalclients via telephone, email and Microsoft Teams, addressing daily productionissues with the SACWIS environment.
Prioritize and plan work activities, analyze andtroubleshoot customer inquiries regarding software applications and communicateeffectively with both technical and non-technical stakeholders.
Adhere to the complete software development lifecycle,including documentation of business needs analysis, system analysis, functionaland technical design, development, testing and production support.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Associates Degree or 3 plus years or experience
Required
3
Years
Working knowledge of Microsoft Office (Outlook 365, Word and Excel);
Required
5
Years
Prior customer service experience
Required
5
Years
Knowledge of help desk ticketing systems
Required
6
Months
Ability to identify and resolve problems using research techniques
Required
0
Experience of Atlassian Jira, Confluence and Service Management tools
Required
0
Ability to communicate effectively orally and in writing
Required
0
Knowledge of Genesys phone systems
Highly desired
0
Experience of Salesforce platform
Highly desired
0
Software testing experience
Highly desired
0
Experience providing first and second tier help desk support
Highly desired
0

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