Help Desk Support
Indianapolis, IN · On-site
$19.50 - $26.75/hr
... second tier help desk support Highly desired 0
Help Desk Support
Indianapolis, IN · On-site
$19.50 - $26.75/hr
... second tier help desk support Highly desired 0
IT Help Desk Support Specialist Location: Greenfield, IN (On-Site) About Novelty Inc. Novelty Inc. is a vertically integrated product development and distribution company serving major retailers ...
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IT Help Desk Support Specialist Location: Greenfield, IN (On-Site) About Novelty Inc. Novelty Inc. is a vertically integrated product development and distribution company serving major retailers ...
IT Help Desk Support Specialist Location: Greenfield, IN (On-Site) About Novelty Inc. Novelty Inc. is a vertically integrated product development and distribution company serving major retailers ...
IT Help Desk Support Specialist Location: Greenfield, IN (On-Site) About Novelty Inc. Novelty Inc. is a vertically integrated product development and distribution company serving major retailers ...
Help Desk Analyst | Tier 1 Support
$23 - $25/hr
Provide first-level technical support for end users via phone, email, chat, and in-person ... Required Qualifications * 1+ years of experience in a Help Desk, Desktop Support, or Technical ...
New
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Help Desk Analyst | Tier 1 Support
$23 - $25/hr
Provide first-level technical support for end users via phone, email, chat, and in-person ... Required Qualifications * 1+ years of experience in a Help Desk, Desktop Support, or Technical ...
New
Help Desk Analyst L1
Indianapolis, IN · On-site
$24 - $28/wk
Term: 1+ year Location: Indianapolis, IN Pay: $24.00 - $28.00; commensurate with experience Hours: 8:00 am - 5:00 pm As a Help Desk Support Analyst, you'll play a key role in ensuring our global ...
Help Desk Analyst L1
Indianapolis, IN · On-site
$24 - $28/wk
Term: 1+ year Location: Indianapolis, IN Pay: $24.00 - $28.00; commensurate with experience Hours: 8:00 am - 5:00 pm As a Help Desk Support Analyst, you'll play a key role in ensuring our global ...
Help Desk Analyst L1
Indianapolis, IN · On-site
$24 - $28/hr
Term: 1+ year Location: Indianapolis, IN Pay: $24.00 - $28.00; commensurate with experience Hours: 8:00 am - 5:00 pm As a Help Desk Support Analyst, you'll play a key role in ensuring our global ...
Help Desk Analyst L1
Indianapolis, IN · On-site
$24 - $28/hr
Term: 1+ year Location: Indianapolis, IN Pay: $24.00 - $28.00; commensurate with experience Hours: 8:00 am - 5:00 pm As a Help Desk Support Analyst, you'll play a key role in ensuring our global ...
Help Desk Analyst L1
Indianapolis, IN · On-site
$19.50 - $26.75/hr
Term: 1+ year Location: Indianapolis, IN Pay: $24.00 - $28.00; commensurate with experience Hours: 8:00 am - 5:00 pm As a Help Desk Support Analyst, you'll play a key role in ensuring our global ...
Help Desk Analyst L1
Indianapolis, IN · On-site
$19.50 - $26.75/hr
Term: 1+ year Location: Indianapolis, IN Pay: $24.00 - $28.00; commensurate with experience Hours: 8:00 am - 5:00 pm As a Help Desk Support Analyst, you'll play a key role in ensuring our global ...
The role of a IT Help Desk Technician will provide first level support to our clients by offering professional, courteous and prompt technical support via onsite visits or by remote administration ...
The role of a IT Help Desk Technician will provide first level support to our clients by offering professional, courteous and prompt technical support via onsite visits or by remote administration ...
Help Desk Analyst L1
Indianapolis, IN · On-site
$18 - $24.50/hr
Required : • 1-3 years of experience in a help desk or IT support role. • Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts (e.g ...
Help Desk Analyst L1
Indianapolis, IN · On-site
$18 - $24.50/hr
Required : • 1-3 years of experience in a help desk or IT support role. • Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts (e.g ...
Help Desk/Desktop Support Analyst
Plainfield, IN · On-site
$20 - $27.50/hr
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in a manufacturing environment in Plainfield, Indiana. This Long-term Contract position is ...
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Help Desk/Desktop Support Analyst
Plainfield, IN · On-site
$20 - $27.50/hr
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in a manufacturing environment in Plainfield, Indiana. This Long-term Contract position is ...
Help Desk Analyst
Indianapolis, IN · On-site
$19.50 - $26.75/hr
One Year The IT Analyst II is responsible for the IT infrastructure at the site and will be ... Ability to Configure, Deploy, Install, Migrate, Order, Patch, Replace, Support & Triage Site ...
New
Help Desk Analyst
Indianapolis, IN · On-site
$19.50 - $26.75/hr
One Year The IT Analyst II is responsible for the IT infrastructure at the site and will be ... Ability to Configure, Deploy, Install, Migrate, Order, Patch, Replace, Support & Triage Site ...
New
Help Desk Technician
Bloomington, IN · On-site
$18 - $20/hr
Summary (Mon- Fri 11am-8PM) The role of Help Desk Technician is responsible for providing technical support to Mainstream Fiber Internet customers. HD Techs are responsible for tasks assigned by the ...
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Help Desk Technician
Bloomington, IN · On-site
$18 - $20/hr
Summary (Mon- Fri 11am-8PM) The role of Help Desk Technician is responsible for providing technical support to Mainstream Fiber Internet customers. HD Techs are responsible for tasks assigned by the ...
... * 1-2+ years of IT support or help desk experience preferred * Strong knowledge of Microsoft Office products * Solid troubleshooting and problem-solving skills across hardware and software * Strong ...
... * 1-2+ years of IT support or help desk experience preferred * Strong knowledge of Microsoft Office products * Solid troubleshooting and problem-solving skills across hardware and software * Strong ...
Help Desk Technician
Corydon, IN · On-site
$18 - $20/hr
Summary (Mon- Fri 11am-8PM) The role of Help Desk Technician is responsible for providing technical support to Mainstream Fiber Internet customers. HD Techs are responsible for tasks assigned by the ...
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Help Desk Technician
Corydon, IN · On-site
$18 - $20/hr
Summary (Mon- Fri 11am-8PM) The role of Help Desk Technician is responsible for providing technical support to Mainstream Fiber Internet customers. HD Techs are responsible for tasks assigned by the ...
Help Desk Technician
Nashville, IN · On-site
$18 - $20/hr
Summary (Mon- Fri 11am-8PM) The role of Help Desk Technician is responsible for providing technical support to Mainstream Fiber Internet customers. HD Techs are responsible for tasks assigned by the ...
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Help Desk Technician
Nashville, IN · On-site
$18 - $20/hr
Summary (Mon- Fri 11am-8PM) The role of Help Desk Technician is responsible for providing technical support to Mainstream Fiber Internet customers. HD Techs are responsible for tasks assigned by the ...
... * 1-2+ years of IT support or help desk experience preferred * Strong knowledge of Microsoft Office products * Solid troubleshooting and problem-solving skills across hardware and software * Strong ...
... * 1-2+ years of IT support or help desk experience preferred * Strong knowledge of Microsoft Office products * Solid troubleshooting and problem-solving skills across hardware and software * Strong ...
Help Desk Technician
Poseyville, IN · On-site
$18 - $20/hr
Summary (Mon- Fri 11am-8PM) The role of Help Desk Technician is responsible for providing technical support to Mainstream Fiber Internet customers. HD Techs are responsible for tasks assigned by the ...
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Help Desk Technician
Poseyville, IN · On-site
$18 - $20/hr
Summary (Mon- Fri 11am-8PM) The role of Help Desk Technician is responsible for providing technical support to Mainstream Fiber Internet customers. HD Techs are responsible for tasks assigned by the ...
Help Desk Analyst
Jeffersonville, IN · On-site
$19.75 - $26.75/hr
Job Title: Help Desk Analyst Company: American Commercial Barge Line Location: ACBL HQ ... Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal ...
Help Desk Analyst
Jeffersonville, IN · On-site
$19.75 - $26.75/hr
Job Title: Help Desk Analyst Company: American Commercial Barge Line Location: ACBL HQ ... Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal ...
Help Desk Analyst
Jeffersonville, IN · On-site
$19.75 - $26.75/hr
Job Title: Help Desk Analyst Company: American Commercial Barge Line Location: ACBL HQ ... Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal ...
Help Desk Analyst
Jeffersonville, IN · On-site
$19.75 - $26.75/hr
Job Title: Help Desk Analyst Company: American Commercial Barge Line Location: ACBL HQ ... Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal ...
Help Desk Specialist
Indianapolis, IN · On-site
... * 1-2+ years of IT support or help desk experience preferred * Strong knowledge of Microsoft Office products * Solid troubleshooting and problem-solving skills across hardware and software * Strong ...
Help Desk Specialist
Indianapolis, IN · On-site
... * 1-2+ years of IT support or help desk experience preferred * Strong knowledge of Microsoft Office products * Solid troubleshooting and problem-solving skills across hardware and software * Strong ...
2Nd Shift Level 1 Help Desk Support information
What is the difference between 2Nd Shift Level 1 Help Desk Support vs 2Nd Shift IT Support Specialist?
| Aspect | 2Nd Shift Level 1 Help Desk Support | 2Nd Shift IT Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+, or Cisco certifications |
| Work Environment | Help desk, call center, remote support | Technical support, troubleshooting, on-site or remote |
| Industry Usage | Customer support, IT service desks | IT departments, technical support teams |
While both roles involve technical support during the second shift, the 2Nd Shift Level 1 Help Desk Support primarily handles initial customer inquiries and basic troubleshooting, often remotely. The 2Nd Shift IT Support Specialist may perform more advanced technical tasks, including hardware and software troubleshooting, and may work on-site. Both roles require similar certifications, but the IT Support Specialist typically requires broader technical skills.
What cities in Indiana are hiring for 2Nd Shift Level 1 Help Desk Support jobs?
Cities in Indiana with the most 2Nd Shift Level 1 Help Desk Support job openings:
$19.50 - $26.75/hr
Full-time
Re-posted 21 days ago
Job description
Description:
Exhibitproficient listening abilities while engaging in daily communication with ChildWelfare and system development personnel to resolve software related issuesthrough research, analysis and solution formulation.
Purpose of Position/Summary:
Exhibit proficient listening abilities while engaging indaily communication with Child Welfare and system development personnel toresolve software related issues through research, analysis and solutionformulation. Demonstrate the capacity towrite clearly and succinctly tailoring information for diverse audiences. Maintain, organize and track documentationrelated to software systems effectively.
Provide comprehensive support for the Statewide AutomatedChild Welfare Information System (SACWIS) possessing a robust understanding ofits functionalities. Be well versed inthe data relationships within SAWCIS applications, offering precise guidance tousers for accurate data entry.
Understand and support child welfare policies, proceduresand practices to assist users in documenting federal Titel IV-FC requirements, Adoptionand Foster Care Analysis and Reporting system (AFCARS) requirements, and NationalChild Abuse and Neglect Data System (NCANDS) requirements.
Manage software security tasks, including the creation andmaintenance of user profiles, ID, and passwords while ensuring appropriatesecurity measures for system functions.
Deliver software support to both internal and externalclients via telephone, email and Microsoft Teams, addressing daily productionissues with the SACWIS environment.
Prioritize and plan work activities, analyze andtroubleshoot customer inquiries regarding software applications and communicateeffectively with both technical and non-technical stakeholders.
Adhere to the complete software development lifecycle,including documentation of business needs analysis, system analysis, functionaland technical design, development, testing and production support.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Associates Degree or 3 plus years or experience
Required
3
Years
Working knowledge of Microsoft Office (Outlook 365, Word and Excel);
Required
5
Years
Prior customer service experience
Required
5
Years
Knowledge of help desk ticketing systems
Required
6
Months
Ability to identify and resolve problems using research techniques
Required
0
Experience of Atlassian Jira, Confluence and Service Management tools
Required
0
Ability to communicate effectively orally and in writing
Required
0
Knowledge of Genesys phone systems
Highly desired
0
Experience of Salesforce platform
Highly desired
0
Software testing experience
Highly desired
0
Experience providing first and second tier help desk support
Highly desired
0
Exhibitproficient listening abilities while engaging in daily communication with ChildWelfare and system development personnel to resolve software related issuesthrough research, analysis and solution formulation.
Purpose of Position/Summary:
Exhibit proficient listening abilities while engaging indaily communication with Child Welfare and system development personnel toresolve software related issues through research, analysis and solutionformulation. Demonstrate the capacity towrite clearly and succinctly tailoring information for diverse audiences. Maintain, organize and track documentationrelated to software systems effectively.
Provide comprehensive support for the Statewide AutomatedChild Welfare Information System (SACWIS) possessing a robust understanding ofits functionalities. Be well versed inthe data relationships within SAWCIS applications, offering precise guidance tousers for accurate data entry.
Understand and support child welfare policies, proceduresand practices to assist users in documenting federal Titel IV-FC requirements, Adoptionand Foster Care Analysis and Reporting system (AFCARS) requirements, and NationalChild Abuse and Neglect Data System (NCANDS) requirements.
Manage software security tasks, including the creation andmaintenance of user profiles, ID, and passwords while ensuring appropriatesecurity measures for system functions.
Deliver software support to both internal and externalclients via telephone, email and Microsoft Teams, addressing daily productionissues with the SACWIS environment.
Prioritize and plan work activities, analyze andtroubleshoot customer inquiries regarding software applications and communicateeffectively with both technical and non-technical stakeholders.
Adhere to the complete software development lifecycle,including documentation of business needs analysis, system analysis, functionaland technical design, development, testing and production support.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Associates Degree or 3 plus years or experience
Required
3
Years
Working knowledge of Microsoft Office (Outlook 365, Word and Excel);
Required
5
Years
Prior customer service experience
Required
5
Years
Knowledge of help desk ticketing systems
Required
6
Months
Ability to identify and resolve problems using research techniques
Required
0
Experience of Atlassian Jira, Confluence and Service Management tools
Required
0
Ability to communicate effectively orally and in writing
Required
0
Knowledge of Genesys phone systems
Highly desired
0
Experience of Salesforce platform
Highly desired
0
Software testing experience
Highly desired
0
Experience providing first and second tier help desk support
Highly desired
0