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2Nd Shift Help Desk Technician Jobs (NOW HIRING)

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday - Friday HELP DESK TECHNICIAN COMPENSATION: $24.04 - $27.00 per hour BENEFITS: * Medical * Dental * Vision * Health Savings ...

Planet Depos LLC

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday - Friday HELP DESK TECHNICIAN COMPENSATION: $24.04 - $27.00 per hour BENEFITS: * Medical * Dental * Vision * Health Savings ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday - Friday HELP DESK TECHNICIAN COMPENSATION: $24.04 - $27.00 per hour BENEFITS: * Medical * Dental * Vision * Health Savings ...

Mavensoft Technologies

Help Desk Technician

Nashville, TN · On-site

$19.25 - $26/hr

Help Desk Technician Location: Nashville, TN - Onsite Duration: 9 Months ( It's 12hrs shift daily - 6:00 PM - 6:00 AM Night Shift of 4-on / 3-off each week) Description: Metro ITS is seeking a ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday - Friday HELP DESK TECHNICIAN COMPENSATION: $24.04 - $27.00 per hour BENEFITS: * Medical * Dental * Vision * Health Savings ...

Monroe County Consortium

Help Desk Technician

Ida, MI · On-site

$19 - $25.50/hr

Position Type: Technology/Help Desk Technician Date Posted: 7/29/2026 Location: Ida Public Schools - District Date Available: ASAP Closing Date: Until filled District: Ida Public School District ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of training. Please DO NOT submit a candidate that is not ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

DatamanUSA, LLC

Help Desk Technician

Nashville, TN · On-site

$19.25 - $26/hr

DatamanUSA has an exciting opportunity for a talented Help Desk Technician to work with one of our direct clients in Nashville, TN. We love referrals! Please refer us to your friends, family and ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

OverviewJST is seeking a Help Desk Technician to join our team. The Help Desk Specialist will provide local and remote Technical Support Services for end user support. This is a full-time position on ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

Overview JST is seeking a Help Desk Technician to join our team. The Help Desk Specialist will provide local and remote Technical Support Services for end user support. This is a full-time position ...

Omniscius Consulting

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

Our client is seeking candidates for a Help Desk Technician to support a DoD customer in Orlando, FL. Qualified candidates must have an active DoD Secret clearance. The Help Desk Technician shall ...

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Help Desk Technician About Rigil Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and ...

UNITED SYSTEMS

Desktop Technician Tier 2

Oklahoma City, OK · On-site

$18.75 - $24/hr

The Desktop Technician Tier 2 will use technical expertise to solve challenging problems and ... help desk ticketing system. * Track and manage hardware and software assets at client sites.

New

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician position. We are looking for well-rounded technologists with experience working with small and mid ...

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

Help Desk Technician 1 Position Overview We are looking for a Help Desk Technician to join our team and serve as a first point of contact for customer and end-user questions and service requests.

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How much do 2nd shift help desk technician jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for 2nd shift help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a 2nd shift help desk technician?

A 2nd Shift Help Desk Technician provides technical support to users during the second shift, typically in the late afternoon to midnight hours. They troubleshoot hardware, software, and network issues, assist with system updates, and ensure smooth IT operations outside regular business hours. This role requires strong problem-solving skills, customer service abilities, and knowledge of various operating systems and applications. Technicians may support employees remotely or in person, depending on the company's needs.

What are the key skills and qualifications needed to thrive as a 2nd shift help desk technician?

To thrive as a 2Nd Shift Help Desk Technician, you need strong technical troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant IT certifications. Familiarity with ticketing systems like ServiceNow, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified Professional are often required. Excellent communication, patience, and problem-solving skills help technicians provide superior customer service and adapt to varied user needs. These capabilities ensure swift and effective resolution of technical issues, maintaining productivity during off-hours and supporting organizational operations.

What are some common challenges faced by 2nd shift help desk technicians and how are they addressed?

2Nd Shift Help Desk Technicians often encounter unique challenges such as handling after-hours emergencies, working with minimal on-site supervision, and supporting users in different time zones. To address these challenges, technicians rely on thorough documentation, escalation procedures, and remote support tools to resolve issues efficiently. Building strong communication with daytime IT teams ensures seamless information handoff and continuity of support. Adaptability and self-motivation also help technicians succeed during less traditional work hours.

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2nd Shift Help Desk Technician jobs near you
Infographic showing various 2Nd Shift Help Desk Technician job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 71% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

Rockville, MD • On-site

Planet Depos
Legal Services • 201 - 500 employees
Learn more about Planet Deposexternal

$24.04 - $27/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Description:

The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting problems through diagnostic tests and remote access to computers. They assist in coordinating PC hardware, software and peripheral installations, and upgrades. In addition, they provide support for telephony, operational activities, and other technologies, as directed. They must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed? to deal with demanding customers.


HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS:

  • Provide phone and helpdesk support for local and off-site employees.
  • Diagnose system errors and other issues.
  • Follow-up with employees to ensure issues are resolved.
  • Assist with the onboarding and training of new employees.
  • Set up new employee accounts and delete terminated employee accounts.
  • Manage helpdesk tickets in a timely manner.
  • Utilize ticket tracking system to document all support incidents.
  • Assist with maintaining inventory of hardware, software and support assets.
  • Responsible for assisting employees with PC's, mobile devices, printers, and related equipment (monitor, keyboard, mouse, hard drives, etc).
  • Support software applications, including troubleshooting programs, testing, and applying new software releases.
  • A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.)
  • Meet SLA's, KPI's and Metrics as defined.
  • Primary onsite work at the Rockville Md. Office to assist in supporting the company's physical office (e.g., connections for employees' workstations and phones, wireless access points, routers, computer server room, etc.).
  • Possible additional travel may be required to satellite PD offices in the DMV area.
  • Possible after-hours/weekend work.
  • Ability to lift up to 50lbs
  • Perform other duties as assigned.

HELP DESK TECHNICIAN LOCATION:

Rockville, MD


HELP DESK TECHNICIAN SHIFT:

9:00am - 5:00pm EST Monday - Friday


HELP DESK TECHNICIAN COMPENSATION:

$24.04 - $27.00 per hour


BENEFITS:

  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Life Insurance
  • Voluntary Long Term Disability
  • PTO
  • Paid Holidays
  • 401(k)
  • Employee Assistance Program (EAP)
  • Maternity Leave
Requirements:

Minimum of 2 years' experience in Information Technology, specifically in user support for hardware/software problems. Good understanding of computer systems? mobile devices? and other tech products. Ability to diagnose and solve basic technical issues. Must have great attention to detail and excellent verbal and written communication skills. Must be motivated, organized, and work well under pressure. Must be able to work well without direct supervision. Must have a strong sense of urgency and ability to prioritize. Ability to lift up to 50lbs Strong Background In: Microsoft Active Directory Active Directory User Management Group Policy Management NTFS Permissions Office 365 and Azura cloud services Intune Management Conditional Access Policies Privileged Identity Management Office 2010 and above Required EOE M/F/D/V


Compensation details: 24.04-27 Hourly Wage


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