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Afternoon Level 1 Help Desk Support Jobs (NOW HIRING)

Fennemore Craig

Help Desk Support

Seattle, WA · On-site

$70K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

With more than 20 offices across the nation, we're breaking growth records as one of the fastest ... The above statements describe the general nature and level of work being performed by people ...

TEKsystems

Help Desk Support

Beloit, WI

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide Tier 1 technical support to end users via phone, email, and ticketing systems ... Maintain a high level of customer satisfaction by providing professional and timely support.

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and ... Will always maintain a high level of customer satisfaction and professionalism. * Other duties as ...

Lynden Door

Help Desk Support Technician

Lynden, WA

$20.75 - $28/hr

Help Desk Support Technician Lynden Door Family of Companies Department : Technology: HDA Team ... Provide Tier 1+ Helpdesk support through the IT ticketing system for the entire organization.

Infojini Inc

Help Desk Support

Lakewood, CO

$20 - $27/hr

Tier I & II Support - Provides Tier 1 and Tier II support for a wide range of service offerings ... Ensures service level agreements and OIT policies are followed. Ensures planned outage ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... support services. Based out of Rochester Hills, Michigan, we continuously strive to provide ...

Infojini Inc

Help Desk Support

Dallas, TX

$19.75 - $26.75/hr

... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills ...

fi

Help Desk Support Specialist

Columbus, OH

  • Medical

  • Dental

  • Vision

This position is responsible for providing initial Help Desk support for the business applications ... Fulfills all service level standards for response time and quality. Ensures end users have proper ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis ... Deliver Tier 1 support for desktops, laptops, and peripherals * Troubleshoot hardware/software ...

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All JobsAfternoon Level 1 Help Desk Support Jobs

Afternoon Level 1 Help Desk Support information

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How much do afternoon level 1 help desk support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for afternoon level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is an afternoon Level 1 Help Desk Support?

Afternoon Level 1 Help Desk Support roles are entry-level IT positions focused on providing basic technical assistance to users during afternoon shifts. These professionals handle first-contact issues such as password resets, software troubleshooting, and hardware support, escalating more complex problems to higher-level technicians. The primary goal is to ensure end-users can continue working efficiently by resolving common technical issues quickly and courteously. Afternoon shifts often cover high-demand periods or provide extended support hours for organizations.

What are the key skills and qualifications needed to thrive as an afternoon Level 1 Help Desk Support?

To thrive as an Afternoon Level 1 Help Desk Support, you should have a solid understanding of basic IT troubleshooting, customer service principles, and typically hold a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote support tools, and basic networking concepts is beneficial. Strong communication, patience, and problem-solving skills help you efficiently assist users and manage multiple requests. These abilities ensure quick resolution of technical issues and maintain a positive user experience during critical afternoon business hours.

What are some common challenges faced by afternoon Level 1 Help Desk Support staff, and how can they be managed effectively?

Afternoon Level 1 Help Desk Support professionals often encounter challenges such as handling a high volume of support tickets during peak hours and managing requests from users in different time zones. They may also face issues that require quick escalation to higher-level support if problems are complex. Effective time management, clear communication, and familiarity with ticketing systems are essential to ensure timely resolutions. Collaborating closely with team members during shift changes helps maintain continuity and provides better support to end-users.

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Afternoon Level 1 Help Desk Support jobs near you

GA DDS Level 1 Help Desk Analyst

Expedite Talent Solutions

Conyers, GA • On-site

$16.25 - $22.25/hr

Full-time

Re-posted 14 days ago

Job description

Job Summary:
Expedite Talent Solutions is seeking a GA DDS Level 1 Help Desk Analyst to provide technical assistance to customers for tier one issues at DDS Headquarters in Conyers, Georgia. The role involves troubleshooting hardware and software issues, handling a high volume of calls, and ensuring customer satisfaction while escalating issues as necessary.
Responsibilities:
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
Required:
• Bilingual, Spanish required
• MUST have IT Help Desk Call Center exp
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment
• 2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
Company:
Expedite Talent Solutions is a minority- and woman-owned firm delivering agile staffing, project outsourcing, and professional services to clients across the Healthcare, Commercial, and Public Sectors. Founded in 2009, the company is headquartered in Alpharetta, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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