1

Afternoon Level 1 Help Desk Support Jobs (NOW HIRING)

Help Desk/Desktop Support Analyst

Marion, IA · On-site

$20.50 - $28/hr

Respond to and resolve Level 1 support tickets * Troubleshoot Windows, hardware, software, and user ... of IT support, help desk, or desktop support experience * Strong troubleshooting and customer ...

Help Desk Support

Washington, DC

$23.25 - $31.75/hr

... level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during ...

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

... level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during ...

Help Desk Support

Seattle, WA · On-site

$70K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

With more than 20 offices across the nation, we're breaking growth records as one of the fastest ... The above statements describe the general nature and level of work being performed by people ...

HELP DESK SUPPORT TECHNICIAN

Wilmington, NC · On-site

$17.25 - $23.25/hr

HELP DESK SUPPORT TECHNICIAN JOB SUMMARY: * Provide first contact and incident resolution to ... Identify, diagnose, and resolve Level One issues for end users in a call center environment ...

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and ... Will always maintain a high level of customer satisfaction and professionalism. * Other duties as ...

Help Desk Support Technician

Lynden, WA · On-site

$20.75 - $28/hr

Help Desk Support Technician Lynden Door Family of Companies Department : Technology: HDA Team ... Provide Tier 1+ Helpdesk support through the IT ticketing system for the entire organization.

HELP DESK

Washington, DC

$23.25 - $31.75/hr

At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft ... Strong Level 1 network and VPN diagnosis and troubleshooting skills. 7.Knowledge of BlackBerry ...

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Responsible fordesktop, server and network support for client operations according to Service Level ... Provide Tier 1 and Tier 2 support for all users within the Organization, and that of the Clients on ...

Help Desk Support

Happy Valley, OR

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... in Tier 1 Service Desk role ● Proficiency in ADs/G-Suite/MS Office/Slack/Zoom/VPN/Asset ... Level Job Type & Location This is a Contract position based out of Portland, OR. Pay and Benefits ...

Help Desk Analyst Level 1

Conyers, GA · On-site

$18 - $24.50/hr

Help Desk Analyst Level 1 Location: 2206 East View Parkway, Conyers, GA 30013 Duration: 12 Months ... Internal customer support involves troubleshooting hardware, software, and connectivity issues. The ...

next page

Showing results 1-20

Afternoon Level 1 Help Desk Support information

See salary details

$10

$20

$33

How much do afternoon level 1 help desk support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for afternoon level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is an afternoon Level 1 Help Desk Support?

Afternoon Level 1 Help Desk Support roles are entry-level IT positions focused on providing basic technical assistance to users during afternoon shifts. These professionals handle first-contact issues such as password resets, software troubleshooting, and hardware support, escalating more complex problems to higher-level technicians. The primary goal is to ensure end-users can continue working efficiently by resolving common technical issues quickly and courteously. Afternoon shifts often cover high-demand periods or provide extended support hours for organizations.

What are the key skills and qualifications needed to thrive as an afternoon Level 1 Help Desk Support?

To thrive as an Afternoon Level 1 Help Desk Support, you should have a solid understanding of basic IT troubleshooting, customer service principles, and typically hold a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote support tools, and basic networking concepts is beneficial. Strong communication, patience, and problem-solving skills help you efficiently assist users and manage multiple requests. These abilities ensure quick resolution of technical issues and maintain a positive user experience during critical afternoon business hours.

What are some common challenges faced by afternoon Level 1 Help Desk Support staff, and how can they be managed effectively?

Afternoon Level 1 Help Desk Support professionals often encounter challenges such as handling a high volume of support tickets during peak hours and managing requests from users in different time zones. They may also face issues that require quick escalation to higher-level support if problems are complex. Effective time management, clear communication, and familiarity with ticketing systems are essential to ensure timely resolutions. Collaborating closely with team members during shift changes helps maintain continuity and provides better support to end-users.

What cities are hiring for Afternoon Level 1 Help Desk Support jobs?

Cities with the most Afternoon Level 1 Help Desk Support job openings:

What are the most commonly searched types of Level 1 Help Desk Support jobs?

The most popular types of Level 1 Help Desk Support jobs are:

What states have the most Afternoon Level 1 Help Desk Support jobs?

States with the most job openings for Afternoon Level 1 Help Desk Support jobs include:

Help Desk/Desktop Support Analyst

Robert Half

Marion, IA • On-site

$20.50 - $28/hr

Temporary

Posted 8 days ago


Job description

We're seeking a Tier 1 Help Desk Support professional to join a collaborative IT team. This role will provide frontline technical support, troubleshoot hardware and software issues, and assist end users with day-to-day technology needs.


Responsibilities:

  • Respond to and resolve Level 1 support tickets
  • Troubleshoot Windows, hardware, software, and user access issues
  • Escalate complex issues to higher-level IT staff
  • Provide hands-on desktop and end-user support
  • Document issues and resolutions within the ticketing system

Qualifications:

  • 1+ years of IT support, help desk, or desktop support experience
  • Strong troubleshooting and customer service skills
  • Familiarity with Windows environments and PC hardware
  • Experience with ticketing systems preferred
  • Degree or equivalent technical experience preferred

Schedule:

  • Monday-Friday, 8:00 AM-5:00 PM
  • Fully onsite in Cedar Rapids, IA



Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948