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Afternoon Level 1 Help Desk Support Jobs (NOW HIRING)

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting for a variety of IT issues. You will work both ...

KBR, Inc.

Help Desk Support

San Diego, CA · On-site

$67K - $91K/yr

... level decision making * Develop and execute SQL queries and scripts to generate reports, validate ... Bachelors + 1 year of experience, OR AA/AS & 5+ years of experience, OR High School Diploma & 9+ ...

KBR

Help Desk Support

San Diego, CA

$67K - $91K/yr

... level decision making * Develop and execute SQL queries and scripts to generate reports, validate ... Bachelors + 1 year of experience, OR AA/AS & 5+ years of experience, OR High School Diploma & 9+ ...

Apex Systems

Tier 1 Help Desk

Memphis, TN · On-site

$17.75 - $24/hr

Disconnect, transport, install, and reconnect desktop-level IT equipment, including PCs ... Support inventory audits and reconciliation efforts, documenting equipment movement and deployment ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... support services. Based out of Rochester Hills, Michigan, we continuously strive to provide ...

Apogee Solutions

Help Desk Support Technician

Suffolk, VA · On-site

$30 - $35/hr

The Help Desk Support Technician is responsible for providing basic technical support for JEDD personnel. The JEDD is an integral part of the Joint Staff J7 and is responsible for shaping military ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...

Infojini Inc

Help Desk Support

Dallas, TX

$19.75 - $26.75/hr

... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills ...

MV Transportation

Help Desk Support

Kent, WA

$37.80 - $40.95/hr

Responsible fordesktop, server and network support for client operations according to Service Level ... Provide Tier 1 and Tier 2 support for all users within the Organization, and that of the Clients on ...

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Associate Degree Travel Security Clearance Required ...

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$21 - $28.25/hr

N/A POSITION SUMMARY The Level 1 Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This position is responsible for providing ...

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Afternoon Level 1 Help Desk Support information

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How much do afternoon level 1 help desk support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for afternoon level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is an afternoon Level 1 Help Desk Support?

Afternoon Level 1 Help Desk Support roles are entry-level IT positions focused on providing basic technical assistance to users during afternoon shifts. These professionals handle first-contact issues such as password resets, software troubleshooting, and hardware support, escalating more complex problems to higher-level technicians. The primary goal is to ensure end-users can continue working efficiently by resolving common technical issues quickly and courteously. Afternoon shifts often cover high-demand periods or provide extended support hours for organizations.

What are the key skills and qualifications needed to thrive as an afternoon Level 1 Help Desk Support?

To thrive as an Afternoon Level 1 Help Desk Support, you should have a solid understanding of basic IT troubleshooting, customer service principles, and typically hold a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote support tools, and basic networking concepts is beneficial. Strong communication, patience, and problem-solving skills help you efficiently assist users and manage multiple requests. These abilities ensure quick resolution of technical issues and maintain a positive user experience during critical afternoon business hours.

What are some common challenges faced by afternoon Level 1 Help Desk Support staff, and how can they be managed effectively?

Afternoon Level 1 Help Desk Support professionals often encounter challenges such as handling a high volume of support tickets during peak hours and managing requests from users in different time zones. They may also face issues that require quick escalation to higher-level support if problems are complex. Effective time management, clear communication, and familiarity with ticketing systems are essential to ensure timely resolutions. Collaborating closely with team members during shift changes helps maintain continuity and provides better support to end-users.

What cities are hiring for Afternoon Level 1 Help Desk Support jobs?

Cities with the most Afternoon Level 1 Help Desk Support job openings:

What are the most commonly searched types of Level 1 Help Desk Support jobs?

The most popular types of Level 1 Help Desk Support jobs are:

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Afternoon Level 1 Help Desk Support jobs near you

Level 1 Help Desk Technician

Corona, CA • On-site

Onsite Computing
IT Services • 1 - 10 employees
Learn more about Onsite Computingexternal

$20.75 - $28/hr

Full-time

Re-posted 13 days ago

Job description

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solutions and support to our clients. We pride ourselves on our commitment to excellence and our ability to foster a collaborative and innovative work environment.

Job Summary: As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our clients receive timely and effective assistance.

Key Responsibilities:

  • Respond to client inquiries via phone, email, and chat in a professional and timely manner.
  • Diagnose and resolve hardware, software, and network issues for clients.
  • Escalate complex issues to Level 2 or Level 3 support as needed.
  • Document all client interactions and troubleshooting steps in the ticketing system.
  • Assist with the setup and configuration of new hardware and software.
  • Provide basic training and guidance to clients on IT-related topics.
  • Monitor and maintain client systems to ensure optimal performance and security.
  • Collaborate with team members to share knowledge and improve processes.

Qualifications:

  • High school diploma or equivalent; Associates degree in IT or related field preferred.
  • 1-2 years of experience in a help desk or technical support role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with common software applications and networking concepts.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft, AWS) are a plus.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Flexible work environment with remote work options.
  • Supportive and collaborative team culture.