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Afternoon Level 1 Help Desk Support Jobs (NOW HIRING)

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

... level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during ...

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$17.75 - $24.25/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ... Internal customer support involves troubleshooting hardware, software, and connectivity issues. The ...

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

Spark Tek Inc is a company seeking a Help Desk Analyst to assist customers with tier one issues ... support staff, escalate tickets until resolved. • Confer with users or conduct computer ...

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... to Service Level Agreements (SLA). This includes, but not limited to, desktop repair, desktop ... Provide Tier 1 and Tier 2 support for all users within the Organization, and that of the Clients on ...

Help Desk Support Engineer

Doral, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Associate Degree Travel Security Clearance Required ...

This position is responsible for providing initial Help Desk support for the business applications ... Fulfills all service level standards for response time and quality. Ensures end users have proper ...

Help Desk Technician I (FT)

Westfield, MA

$21 - $28.25/hr

N/A POSITION SUMMARY The Level 1 Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This position is responsible for providing ...

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Help Desk Support

Happy Valley, OR

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... in Tier 1 Service Desk role ● Proficiency in ADs/G-Suite/MS Office/Slack/Zoom/VPN/Asset ... Level Job Type & Location This is a Contract position based out of Portland, OR. Pay and Benefits ...

Help Desk Support

Portland, OR

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... in Tier 1 Service Desk role ● Proficiency in ADs/G-Suite/MS Office/Slack/Zoom/VPN/Asset ... Level Job Type & Location This is a Contract position based out of Portland, OR. Pay and Benefits ...

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Afternoon Level 1 Help Desk Support information

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$10

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How much do afternoon level 1 help desk support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for afternoon level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is an afternoon Level 1 Help Desk Support?

Afternoon Level 1 Help Desk Support roles are entry-level IT positions focused on providing basic technical assistance to users during afternoon shifts. These professionals handle first-contact issues such as password resets, software troubleshooting, and hardware support, escalating more complex problems to higher-level technicians. The primary goal is to ensure end-users can continue working efficiently by resolving common technical issues quickly and courteously. Afternoon shifts often cover high-demand periods or provide extended support hours for organizations.

What are the key skills and qualifications needed to thrive as an afternoon Level 1 Help Desk Support?

To thrive as an Afternoon Level 1 Help Desk Support, you should have a solid understanding of basic IT troubleshooting, customer service principles, and typically hold a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote support tools, and basic networking concepts is beneficial. Strong communication, patience, and problem-solving skills help you efficiently assist users and manage multiple requests. These abilities ensure quick resolution of technical issues and maintain a positive user experience during critical afternoon business hours.

What are some common challenges faced by afternoon Level 1 Help Desk Support staff, and how can they be managed effectively?

Afternoon Level 1 Help Desk Support professionals often encounter challenges such as handling a high volume of support tickets during peak hours and managing requests from users in different time zones. They may also face issues that require quick escalation to higher-level support if problems are complex. Effective time management, clear communication, and familiarity with ticketing systems are essential to ensure timely resolutions. Collaborating closely with team members during shift changes helps maintain continuity and provides better support to end-users.

What cities are hiring for Afternoon Level 1 Help Desk Support jobs?

Cities with the most Afternoon Level 1 Help Desk Support job openings:

What are the most commonly searched types of Level 1 Help Desk Support jobs?

The most popular types of Level 1 Help Desk Support jobs are:

What states have the most Afternoon Level 1 Help Desk Support jobs?

States with the most job openings for Afternoon Level 1 Help Desk Support jobs include:

Level 1 Help Desk Support Technician

Custom Computer Specialists

Pomfret Center, CT

$20 - $24/hr

Full-time

Posted 6 days ago


Job description

CCS is looking to hire a Helpdesk Support Technician - Level I to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for client near Hampton Connecticut.  CCS is looking for an individual who will contribute to CCS's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment. 

Hourly: $20- $24

                                                                                                                                       

What You'll Do:

  • Providing premium, white-glove deskside support to client end users.
  • Providing support to other CCS divisions, including Managed Services and Project Services, as needed.
  • Oversee and maintain the ticketing system to ensure efficiency and organization.
  • Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
  • Provide in-person support for end-user devices, including computers, printers, fax machines, and other peripherals.
  • Provide end-user training as needed.
  • Ensure reliable network access and connectivity by providing support and troubleshooting as needed.
  • Troubleshoot and resolve issues with faulty operating systems and applications.
  • Provide support for A/V systems and Webex meeting technologies.
  • Manage and implement Active Directory changes, ensuring accurate user access and security configurations.
  • Maintaining knowledge of current IT technologies and trends.
  • Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
  • Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
  • Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.

                                                                                                                                       

What You Bring:

  • MUST be commutable to Pomfret, CT 
  • Effective communication skills, both verbal and written with emphasis on timely response.
  • Ability to communicate technical information clearly and concisely to both technical and non-technical users.
  • Ability to provide excellent customer service and build positive relationships with users.
  • Possession of strong organizational skills.
  • Possession of relevant industry certifications (e.g., CompTIA  A+, CompTIA Network+, Microsoft certifications) preferred.
  • In-depth knowledge of desktop hardware components and peripherals.
  • Experience with various operating systems (Windows, macOS, etc.) and their administration.
  • Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
  • Experience with administering Active Directory.
  • Ability to diagnose and resolve complex hardware and software issues, including those involving networking, operating systems, and applications.
  • Knowledge of network protocols, configurations, and troubleshooting.
  • Experience with network devices (routers, switches, firewalls).
  • Understanding basic security concepts and practices.
  • Ability to manage difficult situations professionally.
  • Ability to work both independently and collaboratively as part of a team.
  • Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
  • Strong attention to detail, ensuring accuracy and precision in all tasks.
  • Preferred: 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
  • Ability to lift and move equipment weighing up to 50 lbs. independently.
  • Capability to transport equipment between floors and outlying buildings as needed.
  • Must have reliable transportation to support on-site duties and client needs.
  • Ability to provide on-site support during the client's working hours (8:00 AM - 4:30 PM), five days a week.
  • Ability and willingness to provide after-hours technical assistance to support critical services.
  • Ability and willingness to provide after-hours technical assistance to support meetings.
  • Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.

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