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Afternoon Level 1 Help Desk Support Jobs (NOW HIRING)

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

They are seeking a motivated Help Desk Support Technician to deliver exceptional technical support ... Responsibilities : • Provide Tier 1 technical support via phone, email, and in-person • ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... next level! We deliver essential technological services to our customers in support of their ...

Ask IT consulting

Help Desk Support I

Denver, CO

$20.50 - $27.75/hr

Position: Help Desk Support I Client: OIT Location: Denver, Colorado 8020 REQ ID: RQS2017-7111 ... May require an associate's degree in a related area and at least 1 year or equivalent experience in ...

NSN Management

Be Seen First

Tier 1 Help Desk Technician

Tulsa, OK · On-site

$18.25 - $24.75/hr

NSN Management is looking for a Tier 1 Help Desk Technician who takes ownership of every ticket ... level * Support and maintain Windows desktop environments, including user account, password, and ...

Collabera

Help Desk Support

Ann Arbor, MI · On-site

$17 - $22/hr

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the ... Duration: 4 Months Provide exemplary client support and technical issue resolution via phone and ...

Addison Group

Tier 1 Help Desk Technician

Washington, DC · On-site

$24 - $25/hr

Tier 1 Help Desk Technician Location: Washington DC Assignment Type: Contract to Hire Compensation ... Provides support to staff on all supported applications. * Troubleshoots computer problems ...

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Role Overview Provide first-level technical support to users, resolving hardware, software, and ... help desk or technical support experience * Strong knowledge of Windows operating systems

KIRKPATRICK BANK

HELP DESK (SUPPORT I)

Edmond, OK · On-site

$15 - $20.25/hr

Provide first level of support and response for employees. Provide assistance to technicians and engineers. Help Desk is responsible for creating support tickets, answering, commenting and replying ...

RICEFW Technologies,Inc

Help Desk Support I

Denver, CO

$20.50 - $27.75/hr

... 1 contractor for no more than 40 hours per week, Mon - Fri and up to a maximum of 4 months for ... level commitments. SCOPE The Vendor shall be responsible for providing qualified candidates to:

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Afternoon Level 1 Help Desk Support information

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How much do afternoon level 1 help desk support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for afternoon level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is an afternoon Level 1 Help Desk Support?

Afternoon Level 1 Help Desk Support roles are entry-level IT positions focused on providing basic technical assistance to users during afternoon shifts. These professionals handle first-contact issues such as password resets, software troubleshooting, and hardware support, escalating more complex problems to higher-level technicians. The primary goal is to ensure end-users can continue working efficiently by resolving common technical issues quickly and courteously. Afternoon shifts often cover high-demand periods or provide extended support hours for organizations.

What are the key skills and qualifications needed to thrive as an afternoon Level 1 Help Desk Support?

To thrive as an Afternoon Level 1 Help Desk Support, you should have a solid understanding of basic IT troubleshooting, customer service principles, and typically hold a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote support tools, and basic networking concepts is beneficial. Strong communication, patience, and problem-solving skills help you efficiently assist users and manage multiple requests. These abilities ensure quick resolution of technical issues and maintain a positive user experience during critical afternoon business hours.

What are some common challenges faced by afternoon Level 1 Help Desk Support staff, and how can they be managed effectively?

Afternoon Level 1 Help Desk Support professionals often encounter challenges such as handling a high volume of support tickets during peak hours and managing requests from users in different time zones. They may also face issues that require quick escalation to higher-level support if problems are complex. Effective time management, clear communication, and familiarity with ticketing systems are essential to ensure timely resolutions. Collaborating closely with team members during shift changes helps maintain continuity and provides better support to end-users.
What cities are hiring for Afternoon Level 1 Help Desk Support jobs? Cities with the most Afternoon Level 1 Help Desk Support job openings:
What are the most commonly searched types of Level 1 Help Desk Support jobs? The most popular types of Level 1 Help Desk Support jobs are:
What states have the most Afternoon Level 1 Help Desk Support jobs? States with the most job openings for Afternoon Level 1 Help Desk Support jobs include:
Afternoon Level 1 Help Desk Support jobs near you

Help Desk Support Technician

NuAxis Innovations

Atlanta, GA • On-site

$19.25 - $26/hr

Full-time

Re-posted 3 days ago

Job description

Job Summary:
NuAxis Innovations is a federal IT company focused on enhancing customer experience in government solutions. They are seeking a motivated Help Desk Support Technician to deliver exceptional technical support and assist end users in a distributed IT environment.
Responsibilities:
• Provide Tier 1 technical support via phone, email, and in-person
• Troubleshoot hardware, software, and network issues
• Support Windows 10/11 and macOS environments
• Manage tickets using tools such as ServiceNow, Remedy, or equivalent
• Perform Active Directory tasks (user creation, password resets, group management)
• Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Assist with device imaging (PXE), deployments, and upgrades
• Provide support for VPN, remote desktop, and connectivity issues
• Maintain asset inventory and assist with hardware lifecycle management
• Escalate complex issues to Tier 2/3 teams
Qualifications:
Required:
• 1–3 years of IT Help Desk / Desktop Support experience
• CompTIA A+ (or equivalent)
• Strong troubleshooting and customer service skills
• Experience with ticketing systems and remote support tools
Preferred:
• ITIL Foundation
• Experience with MDM tools (Intune, MaaS360, JAMF)
Company:
NuAxis Innovations is a provider of professional services and IT solutions for federal government and commercial enterprises. Founded in 2002, the company is headquartered in Vienna, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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