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Overnight Level 1 Help Desk Support Jobs (NOW HIRING)

TrovaSearch

Level One Help Desk

Mandeville, LA · On-site

$18 - $24.25/hr

Level I - Help Desk Tech Support- Melbourne to Vero Beach Position Summary The Level I Help Desk Technician is the first point of contact for client support requests, providing prompt, courteous ...

Interlink Technology, Inc.

Be Seen First

Level 1 Help Desk Engineer - Remote

Murrieta, CA · Remote

$20 - $23/hr

Support printers, scanners, monitors, docks, and other peripherals remotely * Troubleshoot VPN ... successful Level 1 Help Desk Engineer: * Resolves common issues efficiently * Provides a ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Provide Level 1 help desk support through phone, remote assistance, and onsite support * Troubleshoot PC hardware, software, login, access, and application-related issues * Process user ...

Fennemore Craig

Help Desk Support

Boise, ID · On-site

$70K - $85K/yr

With more than 20 offices across the nation, we're breaking growth records as one of the fastest ... The above statements describe the general nature and level of work being performed by people ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and ... Will always maintain a high level of customer satisfaction and professionalism. * Other duties as ...

SourcePro Search, LLC

Help Desk Support

Newark, NJ · On-site

$21.50 - $29.25/hr

Required : • Basic level of familiarity with Windows technologies and virtual desktops • ... support and customer service • Providing technical assistance via e-mail, phone, help desk ...

Sparktek

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Under direct supervision, assists customers with tier one issues or forwards to second tier support ... MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ...

Infojini Inc

Help Desk Support

Dallas, TX · On-site

$19.75 - $26.75/hr

... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills ...

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How much do overnight level 1 help desk support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for overnight level 1 help desk support in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

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Overnight Level 1 Help Desk Support jobs near you

Level One Help Desk

Mandeville, LA • On-site

TrovaSearch
See more jobs at TrovaSearchexternal

$18 - $24.25/hr

Full-time

Dental, Vision, PTO

Posted 22 days ago

Job description

Level I - Help Desk Tech Support- Melbourne to Vero Beach
Position Summary
The Level I Help Desk Technician is the first point of contact for client support requests, providing prompt, courteous first-level technical support and ensuring issues are documented, resolved, or escalated appropriately. This role suits a technician with some prior support experience who enjoys solving problems and delivering a great client experience.
Job Responsibilities
  • Answer customer calls and tickets, provide first-level support - password resets, Microsoft 365 / Exchange Online assistance (mailbox issues, license and MFA resets), Active Directory account unlocks, desktop application and Windows 10/11 troubleshooting, printer and peripheral issues, VOIP phone support, and basic server tasks.
  • Should have an understanding of basic routing, IP addressing, DHCP, DNS, and wireless terms (SSID, AP, 802.1x, etc.). Familiarity with basic telecom concepts is helpful.
  • Identify, evaluate, and resolve IT-related issues for business customers.
  • Escalate and coordinate repair and resolution of issues with Level II / III network technicians and engineers as necessary to resolve customer issues.
  • Maintain ownership of follow-up communication with customers to ensure their satisfaction and the full resolution of their open issues.
  • Accurately log and document all activity, including time entries, in the PSA to ensure complete records of issues and resolutions for each account.
  • Assist with new-hire onboarding and offboarding - account provisioning, endpoint setup, and access changes.
  • Follow documented security procedures and operate within client compliance requirements (e.g., MFA enrollment, endpoint protection, and application allowlisting).
  • Provide onsite customer support when necessary to resolve issues or assist in onboarding new customer accounts.
  • Other duties as assigned.

Tools & Environment
  • Hands-on experience with any of the following is a plus; we will train the right candidate on our stack:
  • ConnectWise (PSA and RMM)
  • IT Glue (documentation)
  • SentinelOne (endpoint protection)
  • Duo (multi-factor authentication)
  • ThreatLocker (application allowlisting / zero trust)

Organizational Responsibilities
  1. to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety, and a high-reliability organization; behavior supports the organization's core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.

Qualifications
  • Technical support experience required - 2+ years of experience as a help desk or technical support technician.
  • Prior MSP (managed service provider) experience a plus.
  • High school diploma required; some college preferred.
  • Working understanding of basic networking concepts (IP addressing, DHCP, DNS, wireless).
  • Desire to assist clients with problem resolution in a courteous, professional manner.
  • Focused, with great attention to detail.
  • Ability to function in a fast-paced, client-focused environment.
  • Ability to travel to local client sites.

Benefits
  1. dental, and vision coverage.
  1. vacation and paid time off (PTO) policy.

 

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