Help Desk Support
$19.50 - $26.25/hr
Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets ...
$19.50 - $26.25/hr
Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets ...
$19.50 - $26.25/hr
Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets ...
$18 - $24.50/hr
Under direct supervision, assists customers with tier one issues or forwards to second tier support ... have IT Help Desk Call Center exp Provides technical assistance to both internal and external ...
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$18 - $24.50/hr
Under direct supervision, assists customers with tier one issues or forwards to second tier support ... have IT Help Desk Call Center exp Provides technical assistance to both internal and external ...
Philadelphia, PA · On-site
$55K - $65K/yr
Level 1/2 Help Desk Admin - End User Support Job Location: Philadelphia, PA (remote possible) Full time position- Wednesday-Sunday Shift Experience- 5+ years Salary: 55-65k Contour Data Solutions is ...
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Philadelphia, PA · On-site
$55K - $65K/yr
Level 1/2 Help Desk Admin - End User Support Job Location: Philadelphia, PA (remote possible) Full time position- Wednesday-Sunday Shift Experience- 5+ years Salary: 55-65k Contour Data Solutions is ...
$21.25 - $28.75/hr
Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers, peripherals, printers, and telephones for phased office remodel. * Contractor to have general ...
$21.25 - $28.75/hr
Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers, peripherals, printers, and telephones for phased office remodel. * Contractor to have general ...
Level 1 Help Desk Technician Location: Boynton Beach, FL Employment Type: Full-Time Reports To ... Provide Level 1 technical support for desktops, laptops, printers, scanners, mobile devices, and ...
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Level 1 Help Desk Technician Location: Boynton Beach, FL Employment Type: Full-Time Reports To ... Provide Level 1 technical support for desktops, laptops, printers, scanners, mobile devices, and ...
Arlington, VA · On-site
$23.50 - $32.25/hr
This role also supports continuous process improvement by developing documentation and assisting in the maintenance of service level objectives (SLOs). The Tier 1 Help Desk Analyst collaborates ...
Arlington, VA · On-site
$23.50 - $32.25/hr
This role also supports continuous process improvement by developing documentation and assisting in the maintenance of service level objectives (SLOs). The Tier 1 Help Desk Analyst collaborates ...
$23.25 - $31.75/hr
At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft ... Strong Level 1 network and VPN diagnosis and troubleshooting skills. 7.Knowledge of BlackBerry ...
$23.25 - $31.75/hr
At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft ... Strong Level 1 network and VPN diagnosis and troubleshooting skills. 7.Knowledge of BlackBerry ...
Montgomery, AL · On-site
TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic ... Junior level : HS + 4 years of experience or Bachelor's + 1 year of experience. * Journeyman level
Montgomery, AL · On-site
TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic ... Junior level : HS + 4 years of experience or Bachelor's + 1 year of experience. * Journeyman level
West Plains, MO · On-site
$19.75 - $26.75/hr
The IT Help Desk Support Analyst functions as a key team member in a customer service-driven Help Desk environment and provides front-line support for both desktop and laptop users. This person will ...
West Plains, MO · On-site
$19.75 - $26.75/hr
The IT Help Desk Support Analyst functions as a key team member in a customer service-driven Help Desk environment and provides front-line support for both desktop and laptop users. This person will ...
$65K - $86K/yr
Help Desk support as defined by first response/Tier 1 support. Work with a small team providing ... DoD 8570 Compliance with IAT level 1 is required. Salary: $65k - $86k depending on experience and ...
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$65K - $86K/yr
Help Desk support as defined by first response/Tier 1 support. Work with a small team providing ... DoD 8570 Compliance with IAT level 1 is required. Salary: $65k - $86k depending on experience and ...
$19.25 - $26/hr
Seeking Help Desk Support Service Specialist - Associate candidates with relevant Government And ... Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits ...
$19.25 - $26/hr
Seeking Help Desk Support Service Specialist - Associate candidates with relevant Government And ... Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits ...
Frederick, MD · On-site
$20.50 - $27.75/hr
We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified ... Link Solutions is seeking a Help Desk Support Analyst (Associate-Level) to join our team in support ...
Frederick, MD · On-site
$20.50 - $27.75/hr
We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified ... Link Solutions is seeking a Help Desk Support Analyst (Associate-Level) to join our team in support ...
Battle Creek, MI The Help Desk Support Specialist is responsible for providing first-level ... We design and produce lightweight, durable components for leading OEMs and Tier-1 suppliers, with ...
Battle Creek, MI The Help Desk Support Specialist is responsible for providing first-level ... We design and produce lightweight, durable components for leading OEMs and Tier-1 suppliers, with ...
Sandpoint, ID · On-site
$19 - $25.50/hr
As a Help Desk Support II, you'll be the go-to resource for resolving complex technical issues that ... Experience working with ticketing systems and meeting service level agreements in a fast-paced help ...
Sandpoint, ID · On-site
$19 - $25.50/hr
As a Help Desk Support II, you'll be the go-to resource for resolving complex technical issues that ... Experience working with ticketing systems and meeting service level agreements in a fast-paced help ...
Frederick, MD · On-site
$20.50 - $27.75/hr
We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified ... Link Solutions is seeking a Help Desk Support Analyst (Associate-Level) to join our team in support ...
Frederick, MD · On-site
$20.50 - $27.75/hr
We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified ... Link Solutions is seeking a Help Desk Support Analyst (Associate-Level) to join our team in support ...
$19.25 - $26/hr
Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...
$19.25 - $26/hr
Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...
Conyers, GA · On-site
$17.75 - $24.25/hr
MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ... Internal customer support involves troubleshooting hardware, software, and connectivity issues. The ...
Conyers, GA · On-site
$17.75 - $24.25/hr
MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ... Internal customer support involves troubleshooting hardware, software, and connectivity issues. The ...
Chicago, IL · On-site
In this help desk support specialist opportunity, the ideal candidate will be responsible for ... Please send your resume and contact information, and one recent IT project you completed. Failure ...
Chicago, IL · On-site
In this help desk support specialist opportunity, the ideal candidate will be responsible for ... Please send your resume and contact information, and one recent IT project you completed. Failure ...
$16 - $21.50/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis ... Deliver Tier 1 support for desktops, laptops, and peripherals * Troubleshoot hardware/software ...
$16 - $21.50/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis ... Deliver Tier 1 support for desktops, laptops, and peripherals * Troubleshoot hardware/software ...
Rock Hill, SC · On-site
$16.75 - $22.75/hr
Serve as the highest level of escalation for complex technical and infrastructure issues ... The Help Desk Support Technician must demonstrate competence in the following areas:
Rock Hill, SC · On-site
$16.75 - $22.75/hr
Serve as the highest level of escalation for complex technical and infrastructure issues ... The Help Desk Support Technician must demonstrate competence in the following areas:
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients.
Short Description: The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets, helping to get access to systems or setting an account. Any other issues would be escalated to the Help Desk for support.
Complete Description:
This role is focused on level-1 help desk phone support, primarily with system access issues and password
Support. The ideal candidate must have excellent customer service and communications skills.
Candidate must be able to:
handle difficult situations with clients and turn them into a win for the service desk team
initiate trouble tickets from a service desk system
answer how-to questions and resolve issues related to system access and password creation/resetmaintain a positive outlook, be professional, and provide excellent customer service
Greater detail outlined in the skills matrix.
Work during core business hours of 7:00 AM - 5:00 PM, Monday - Friday, not to exceed a 40 hour work week.
 At least 3 years of relevant experience working in a technical IT call center environment.
 HDS2
 1 to 3 years field experience and preferred education of 2 year associates degree or equivalent technical study.
Thanks and Regards,
Jane Morgan
Sourced by ZipRecruiter
Ask IT Consulting, based in Holtsville, NY, US, is a dynamic player in the IT and business solutions industry. Their services portfolio, as outlined on their official website (askitc.com), spans across a broad spectrum which includes IT consulting, talent management, digital and technology solutions. Founded with the goal to provide clients with the highest quality IT services, the company has steadily evolved and expanded as a leading resource, maintaining a powerful presence in the fields of information technology and business solutions alike. Ask IT Consulting believes firmly in its core values, which pivots upon integrity, excellence, respect, commitment, and diversity. As part of its mission, the company strives to deliver innovative and effective solutions for their clients that are tailored to meet their unique needs and objectives.
It services
51 - 200 Employees
Holtsville, NY, US
2008