$18 - $24.50/hr
Under direct supervision, assists customers with tier one issues or forwards to second tier support ... have IT Help Desk Call Center exp Provides technical assistance to both internal and external ...
Quick apply
$18 - $24.50/hr
Under direct supervision, assists customers with tier one issues or forwards to second tier support ... have IT Help Desk Call Center exp Provides technical assistance to both internal and external ...
The Level 1 Help Desk position provides essential, first-line technical support to students and staff across Monroe Public Schools. Based at the Administration Building, this role supports the daily ...
The Level 1 Help Desk position provides essential, first-line technical support to students and staff across Monroe Public Schools. Based at the Administration Building, this role supports the daily ...
Monroe, MI · On-site
$16 - $18/hr
Level 1 Help Desk - Technology Job Goal: The Level 1 Help Desk position provides essential, first-line technical support to students and staff across Monroe Public Schools. Based at the ...
Monroe, MI · On-site
$16 - $18/hr
Level 1 Help Desk - Technology Job Goal: The Level 1 Help Desk position provides essential, first-line technical support to students and staff across Monroe Public Schools. Based at the ...
Salt Lake City, UT · On-site
$19.25 - $26.25/hr
Provide 2nd Level support to the Help Desk Tier 1 staff and support Information System management with technical requests. * Monitor, troubleshoot, and support Windows Servers, desktop/laptop/tablet ...
Salt Lake City, UT · On-site
$19.25 - $26.25/hr
Provide 2nd Level support to the Help Desk Tier 1 staff and support Information System management with technical requests. * Monitor, troubleshoot, and support Windows Servers, desktop/laptop/tablet ...
Help Desk Support Specialist / IT Coordinator (Contract-to-Hire) Role Overview Our client, a ... excels in Level 1 technical support and enjoys a collaborative academic environment. Key ...
Help Desk Support Specialist / IT Coordinator (Contract-to-Hire) Role Overview Our client, a ... excels in Level 1 technical support and enjoys a collaborative academic environment. Key ...
Winter Park, FL · On-site
$55K - $65K/yr
Help Desk Support Specialist / IT Coordinator (Contract-to-Hire) Role Overview Our client, a ... excels in Level 1 technical support and enjoys a collaborative academic environment. Key ...
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Winter Park, FL · On-site
$55K - $65K/yr
Help Desk Support Specialist / IT Coordinator (Contract-to-Hire) Role Overview Our client, a ... excels in Level 1 technical support and enjoys a collaborative academic environment. Key ...
Arlington, VA · On-site
$23.50 - $32.25/hr
This role also supports continuous process improvement by developing documentation and assisting in the maintenance of service level objectives (SLOs). The Tier 1 Help Desk Analyst collaborates ...
Arlington, VA · On-site
$23.50 - $32.25/hr
This role also supports continuous process improvement by developing documentation and assisting in the maintenance of service level objectives (SLOs). The Tier 1 Help Desk Analyst collaborates ...
Atlanta, GA · On-site
$19.25 - $26/hr
Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...
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Atlanta, GA · On-site
$19.25 - $26/hr
Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...
Stockton, CA · On-site
$21 - $28.50/hr
Help Desk Support II Job Duties: The Help Desk Support II assists the Help Desk Supervisor with overall Help Desk customer satisfaction assurance, through production of metrics and ticket review.
Stockton, CA · On-site
$21 - $28.50/hr
Help Desk Support II Job Duties: The Help Desk Support II assists the Help Desk Supervisor with overall Help Desk customer satisfaction assurance, through production of metrics and ticket review.
$20.75 - $28.50/hr
Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through ...
$20.75 - $28.50/hr
Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through ...
Rochester Hills, MI · On-site
$15.75 - $20/hr
Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... support services. Based out of Rochester Hills, Michigan, we continuously strive to provide ...
Rochester Hills, MI · On-site
$15.75 - $20/hr
Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... support services. Based out of Rochester Hills, Michigan, we continuously strive to provide ...
$20.25 - $27.50/hr
Here's a little bit more about what we're looking for in a Help Desk Support Analyst Level 3. We ... We will need you to be the escalation point for Level 1 and Level 2 resources. In closing if you ...
$20.25 - $27.50/hr
Here's a little bit more about what we're looking for in a Help Desk Support Analyst Level 3. We ... We will need you to be the escalation point for Level 1 and Level 2 resources. In closing if you ...
Frederick, MD · On-site
$20.50 - $27.75/hr
We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified ... Link Solutions is seeking a Help Desk Support Analyst (Associate-Level) to join our team in support ...
Frederick, MD · On-site
$20.50 - $27.75/hr
We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified ... Link Solutions is seeking a Help Desk Support Analyst (Associate-Level) to join our team in support ...
$19.25 - $24.75/hr
... for the Citywide User Support Division. Under general direction, the Help Desk Level 1 ... Representative will serve as the "front-line" of the FISA and Office of Payroll Administration (OPA ...
$19.25 - $24.75/hr
... for the Citywide User Support Division. Under general direction, the Help Desk Level 1 ... Representative will serve as the "front-line" of the FISA and Office of Payroll Administration (OPA ...
$19.25 - $26/hr
Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...
$19.25 - $26/hr
Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Manage support tickets based on skills and workload while accounting for specific customer ...
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$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Manage support tickets based on skills and workload while accounting for specific customer ...
Conyers, GA · On-site
$27/hr
MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ... Internal customer support involves troubleshooting hardware, software, and connectivity issues. The ...
Conyers, GA · On-site
$27/hr
MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ... Internal customer support involves troubleshooting hardware, software, and connectivity issues. The ...
$20.50 - $28/hr
Manage service request queues for all support teams. * Track calls and service requests, ensuring ... Qualifications 1 year of help desk support experience Experiences must include working with ...
Quick apply
$20.50 - $28/hr
Manage service request queues for all support teams. * Track calls and service requests, ensuring ... Qualifications 1 year of help desk support experience Experiences must include working with ...
Help Desk Specialist - Level 1 Grade: Staff Reports to: Systems Support Manager Location: Miami, USA Function: IT Direct Reports: No For nearly 30 years, DASI has been in the business of providing ...
Help Desk Specialist - Level 1 Grade: Staff Reports to: Systems Support Manager Location: Miami, USA Function: IT Direct Reports: No For nearly 30 years, DASI has been in the business of providing ...
Doral, FL · On-site
Help Desk Specialist - Level 1 Grade: Staff Reports to: Systems Support Manager Location: Miami, USA Function: IT Direct Reports: No For nearly 30 years, DASI has been in the business of providing ...
Doral, FL · On-site
Help Desk Specialist - Level 1 Grade: Staff Reports to: Systems Support Manager Location: Miami, USA Function: IT Direct Reports: No For nearly 30 years, DASI has been in the business of providing ...
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
Local Candidates
This position is located at DDS Headquarters in Conyers
Bilingual, Spanish required
MUST have IT Help Desk Call Center exp
Provides technical assistance to both internal and external customers for tier one issues.
This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues.
The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses.
The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS
This position is located at DDS Headquarters in Conyers
Sourced by ZipRecruiter
We understand that attracting, qualifying, placing, and retaining the best candidates for our clients requires exceptional talent. That’s why our highly skilled and dedicated recruitment team works tirelessly to develop lifelong associations with all candidates and clients. We prioritize helping our employees achieve their career goals while providing effective staffing solutions to our clients and candidates. At Apidel, we believe in simple yet established core values that are ingrained within each member of our team. These values are time and again illustrated in our approach to employees, candidates, and clients. Our unwavering belief that our core values of integrity, client satisfaction, innovation, and intellect distinguish us from our competitors is what drives us forward. We remain focused on improving and sustaining a measurable client satisfaction program that has created an organizational culture where our associates provide world-class service every day.
Recruiting and staffing services
501 - 1,000 Employees
Plainfield, IL, US
2012
