Hartford, CT · On-site
$20 - $25/mo
Provide Level 1 help desk support through phone, remote assistance, and onsite support * Troubleshoot PC hardware, software, login, access, and application-related issues * Process user ...
Quick apply
Hartford, CT · On-site
$20 - $25/mo
Provide Level 1 help desk support through phone, remote assistance, and onsite support * Troubleshoot PC hardware, software, login, access, and application-related issues * Process user ...
Carlsbad, CA · On-site
$20.75 - $28/hr
Help Desk Support - Level 1 (Carlsbad) 4026 Looking for a new opportunity with amazing benefits? Come work for the best. Noesis Group, Inc. provides IT/IS consulting services to the business ...
Carlsbad, CA · On-site
$20.75 - $28/hr
Help Desk Support - Level 1 (Carlsbad) 4026 Looking for a new opportunity with amazing benefits? Come work for the best. Noesis Group, Inc. provides IT/IS consulting services to the business ...
Seattle, WA · On-site
$70K - $85K/yr
With more than 20 offices across the nation, we're breaking growth records as one of the fastest ... The above statements describe the general nature and level of work being performed by people ...
Quick apply
Seattle, WA · On-site
$70K - $85K/yr
With more than 20 offices across the nation, we're breaking growth records as one of the fastest ... The above statements describe the general nature and level of work being performed by people ...
Birmingham, AL · On-site
$18.75 - $25.25/hr
Tier 1 Help Desk Technician Classification: Exempt Reports to: Director of Enterprise Technology ... Develop and use Jira reporting to spot trends in company support needs. * Show a high level of ...
Birmingham, AL · On-site
$18.75 - $25.25/hr
Tier 1 Help Desk Technician Classification: Exempt Reports to: Director of Enterprise Technology ... Develop and use Jira reporting to spot trends in company support needs. * Show a high level of ...
Indianapolis, IN · On-site
$19.50 - $26.75/hr
... help desk support Highly desired 0
Indianapolis, IN · On-site
$19.50 - $26.75/hr
... help desk support Highly desired 0
Lakewood, CO · On-site
$20 - $27/hr
Tier I & II Support - Provides Tier 1 and Tier II support for a wide range of service offerings ... Ensures service level agreements and OIT policies are followed. Ensures planned outage ...
Lakewood, CO · On-site
$20 - $27/hr
Tier I & II Support - Provides Tier 1 and Tier II support for a wide range of service offerings ... Ensures service level agreements and OIT policies are followed. Ensures planned outage ...
$74K - $101K/yr
Help Desk support as defined by first response/Tier 1 support. As our Help Desk Specialist 2 , your ... DoD 8570 Compliance with IAT level 1 is required. Salary: $74k - $101k depending on experience and ...
Quick apply
$74K - $101K/yr
Help Desk support as defined by first response/Tier 1 support. As our Help Desk Specialist 2 , your ... DoD 8570 Compliance with IAT level 1 is required. Salary: $74k - $101k depending on experience and ...
$37.80 - $40.95/hr
Responsible fordesktop, server and network support for client operations according to Service Level ... Provide Tier 1 and Tier 2 support for all users within the Organization, and that of the Clients on ...
$37.80 - $40.95/hr
Responsible fordesktop, server and network support for client operations according to Service Level ... Provide Tier 1 and Tier 2 support for all users within the Organization, and that of the Clients on ...
Conyers, GA · On-site
The Level 1 Help Desk Analyst will provide tier one technical support, assisting both internal and external customers with software, hardware, and connectivity issues. This role is based at the ...
Quick apply
Conyers, GA · On-site
The Level 1 Help Desk Analyst will provide tier one technical support, assisting both internal and external customers with software, hardware, and connectivity issues. This role is based at the ...
$16 - $21.50/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis ... Deliver Tier 1 support for desktops, laptops, and peripherals * Troubleshoot hardware/software ...
$16 - $21.50/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis ... Deliver Tier 1 support for desktops, laptops, and peripherals * Troubleshoot hardware/software ...
Arlington, VA · On-site
$23.50 - $32.25/hr
Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... next level! We deliver essential technological services to our customers in support of their ...
Arlington, VA · On-site
$23.50 - $32.25/hr
Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... next level! We deliver essential technological services to our customers in support of their ...
Arlington, VA · On-site +1
$65K - $75K/yr
Help Desk Support Specialist Department: Delivery Employment Type: Full Time Location: Remote Reporting To: Parisa Compensation: $65,000 - $75,000 / year Description At Nüvitek, customer success is ...
Arlington, VA · On-site +1
$65K - $75K/yr
Help Desk Support Specialist Department: Delivery Employment Type: Full Time Location: Remote Reporting To: Parisa Compensation: $65,000 - $75,000 / year Description At Nüvitek, customer success is ...
Atlanta, GA · On-site
$19.25 - $26/hr
They are seeking a motivated Help Desk Support Technician to deliver exceptional technical support ... Responsibilities : • Provide Tier 1 technical support via phone, email, and in-person • ...
Atlanta, GA · On-site
$19.25 - $26/hr
They are seeking a motivated Help Desk Support Technician to deliver exceptional technical support ... Responsibilities : • Provide Tier 1 technical support via phone, email, and in-person • ...
Dallas, TX · On-site
$19.75 - $26.75/hr
... skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an ... K2 Staffing has been constructed on one of the most solid foundations in the industry, with roughly ...
Dallas, TX · On-site
$19.75 - $26.75/hr
... skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an ... K2 Staffing has been constructed on one of the most solid foundations in the industry, with roughly ...
Arlington, VA · On-site
$23.50 - $32.25/hr
Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... next level! We deliver essential technological services to our customers in support of their ...
Arlington, VA · On-site
$23.50 - $32.25/hr
Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... next level! We deliver essential technological services to our customers in support of their ...
$20.50 - $27.75/hr
High School Diploma, GED, equivalent certification or military experience At least 1 year of remote help desk support experience Fluent in English Must be familiar with Google Office Suite SQL or ...
$20.50 - $27.75/hr
High School Diploma, GED, equivalent certification or military experience At least 1 year of remote help desk support experience Fluent in English Must be familiar with Google Office Suite SQL or ...
Denver, CO · On-site
$20.50 - $27.75/hr
Position: Help Desk Support I Client: OIT Location: Denver, Colorado 8020 REQ ID: RQS2017-7111 ... May require an associate's degree in a related area and at least 1 year or equivalent experience in ...
Denver, CO · On-site
$20.50 - $27.75/hr
Position: Help Desk Support I Client: OIT Location: Denver, Colorado 8020 REQ ID: RQS2017-7111 ... May require an associate's degree in a related area and at least 1 year or equivalent experience in ...
Shepherdstown, WV · On-site
$16 - $21.50/hr
They are seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ... Responsibilities : • Deliver Tier 1 support for desktops, laptops, and peripherals • ...
Shepherdstown, WV · On-site
$16 - $21.50/hr
They are seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ... Responsibilities : • Deliver Tier 1 support for desktops, laptops, and peripherals • ...
Washington, DC · On-site
$70K - $110K/yr
C. Serve as a Level 1 Help Desk Technician to provide o Response to technical issues o Technical support to Data Engineers • Gather necessary information and respond to customer inquiries o Over ...
Washington, DC · On-site
$70K - $110K/yr
C. Serve as a Level 1 Help Desk Technician to provide o Response to technical issues o Technical support to Data Engineers • Gather necessary information and respond to customer inquiries o Over ...
Be Seen First
Tulsa, OK · On-site
$18.25 - $24.75/hr
NSN Management is looking for a Tier 1 Help Desk Technician who takes ownership of every ticket ... level * Support and maintain Windows desktop environments, including user account, password, and ...
Quick apply
Be Seen First
Tulsa, OK · On-site
$18.25 - $24.75/hr
NSN Management is looking for a Tier 1 Help Desk Technician who takes ownership of every ticket ... level * Support and maintain Windows desktop environments, including user account, password, and ...
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
Help Desk Technician
Location: Onsite – Hartford, Connecticut
Employment Type: W2 Only
Work Authorization: US Citizens / Green Card Holders Only
Duration: Long-Term
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Hours: 40 hours per week
About the Role
We are seeking a Help Desk Technician to provide Level 1 technical support, user account administration, and end-user assistance for mission-critical enterprise applications and agency systems. This role supports users across a child welfare technology environment and requires strong customer service, attention to detail, troubleshooting skills, and the ability to follow established IT support procedures.
Responsibilities
• Provide Level 1 help desk support through phone, remote assistance, and onsite support
• Troubleshoot PC hardware, software, login, access, and application-related issues
• Process user administration requests, including adds, moves, changes, and account updates
• Review forms and requests for accuracy, completeness, and proper authorization
• Maintain user accounts in system administration tools and support access management activities
• Escalate complex technical issues to higher-level support teams as needed
• Communicate clearly with internal teams, users, and partner agencies to resolve issues
• Maintain accurate documentation, ticket records, and support activity history
• Follow IT support protocols, security procedures, and record retention requirements
Required Skills
• Minimum 1+ year of IT Support or Help Desk experience required
• Experience with PC hardware and software installation, troubleshooting, and support
• Strong end-user support experience through phone, remote, and face-to-face assistance
• Strong customer service, communication, and problem-solving skills
• Ability to follow procedures, validate information, and maintain accurate documentation
• Strong attention to detail and ability to manage sensitive information confidentially
• Must be able to work onsite in Hartford, CT
• Must pass required background checks and security clearances
Preferred Skills
• Active Directory user administration experience
• Windows 10 and Windows 11 support experience
• Office 365 support and troubleshooting experience
• Device imaging, configuration, deployment, and endpoint troubleshooting experience
• Experience supporting enterprise applications or public sector environments
Join a long-term onsite opportunity where your help desk skills, customer service mindset, and attention to detail can support critical technology services for agency users.
Sourced by ZipRecruiter
In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.
Recruiting and staffing services
51 - 200 Employees
Hazlet, NJ, US
2022
