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Overnight Level 1 Help Desk Support Jobs (NOW HIRING)

Kane is Able

Help Desk Support Technician

Scranton, PA · On-site

$58K - $62K/yr

Provides 1st line technical support; answering support queries via phone and Help Desk ticket system. * Maintains a high degree of customer service for all support queries and adhere to all service ...

Cayuse Holdings

Help Desk Field Technician

Edison, NJ · On-site

$40 - $50/hr

Help Desk Support: * Provide Level 1 and Level 2 support for Credit Union employees via phone, email, and ticketing system. * Troubleshoot and resolve issues related to Windows-based systems ...

Exchange

Help Desk Support III

Dallas, TX · On-site

$19.75 - $26.75/hr

... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Experience using/supporting one or more of the below systems: * Business and Enterprise System ... Current Comptia Security+ (Level II IAT Training) Certification Job Stipulations: * Must be able to ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Experienceusing/supporting one or more of thebelowsystems: * Business and Enterprise System Product ... CurrentComptiaSecurity+ (Level II IAT Training) Certification JobStipulations: * Must be able to ...

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How much do overnight level 1 help desk support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for overnight level 1 help desk support in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

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Overnight Level 1 Help Desk Support jobs near you

Help Desk Support Specialist

Weaverville, NC • On-site

Information International Associates, Inc.
201 - 500 employees
Learn more about Information International Associates, Inc.external

Full-time

Re-posted 13 days ago

Job description

Company Description

IIA a Mid Tier Government Contractor is currently looking for Help Desk Support Specialist to work in Weaverville, NC.    

Job Description

The primary responsibility for this position is to provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, and problem-solving skills are needed to be successful in this position.

Major Duties and Responsibilities:

        Responsible for diagnosing and resolving Tier 1 and 2 issues.

        Installation, Implementation and Administration of Microsoft System Center Suite (Configuration Manager, Operations Manager, DPM, etc.)

        Some knowledge of advanced troubleshooting and administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, File & Print Server, etc.)

        Application and operating system maintenance and upgrades

        System backups and restoration

        System security and functional testing on both unclassified and classified systems.

        Providing trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact.

        Interfacing with various levels of management for briefing on configuration and design updates and changes.

        Responding to alarms and providing level 2 maintenance support for the customer base.

        Keeping customers informed by providing status updates.

        Providing outage reports to appropriate levels of management.

        Verify adherence to security guidelines, including working with auditors to ensure the systems are compliant.

        Suggest and implement solutions based on customer requirements and project goals.

        Assist other IT professionals as required.

Qualifications

Basic Required:

        Associate's Degree and minimum of 1 year of experience in Service Desk environment.  Equivalent combination of education and experience will be considered.

        Experience with management of MS Windows Operating systems. Working knowledge of the latest Windows Operating Systems and standard Applications, configuration and deployments.

        Experience and working knowledge of DNS and DHCP infrastructure and technology.

        Experience and working knowledge of VMware administration.

        Ability to work responsibly with or without supervision.

        Working knowledge of ITIL processes.

Qualifications Desired:

        Ability to work on a team of other administrators and with other groups to troubleshoot issues and solve problems strongly preferred.

        Experience with MS Exchange.

        Experience with SCCM.

        Experience with NetApp storage.

        Experience with Cloud storage.

        Experience with Alarm/Physical security systems.

        Good oral communication and technical writing skills.

        Good problem solving skills and the ability to visualize a problem or situation and think abstractly to solve it is required.

        Ability to handle constantly changing tasks and priorities, to be able to multitask effectively during busy times and to exercise patience and professionalism during stressful situations is needed.

Additional Information

Clearance Requirements:

Must be a U.S. Citizen and able to hold a Public Trust Security Clearance. You do not need a current/active clearance to apply.


KeyLogic is proud to be an EEO/AA employer, M/F/D/V.

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