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Overnight Level 1 Help Desk Support Jobs (NOW HIRING)

US Tech Solutions

IT Help Desk Support

Woodland, CA · On-site

One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School Diploma (or equivalent) with additional education preferred. * IT Help Desk Support experience ...

Genesis10

Help Desk Support Specialist

Dallas, TX · On-site

... the next level of support Perform administration of Windows Server, Desktop Operating Systems ... High school diploma 1-2 years of experience in a similar role Prior experience supporting a ...

MidFirst Bank

LifeShield Help Desk Support

Oklahoma City, OK · On-site

$14 - $17.75/hr

Help Desk employees are deskside support professionals who provide hands-on and remote technical ... They diagnose and troubleshoot incidents beyond basic Tier 1 support, manage device deployments and ...

New

STI

Help Desk

Trenton, NJ · On-site

$20 - $27/hr

Help Desk (Data Entry) Location: Trenton, NJ 08625 Duration: Long Term • Maintain a thorough ... Attempt to troubleshoot and resolve problems and satisfy requests. • Provide support for AOC ...

Western Funding

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 years of experience in IT troubleshooting and support. Western Funding is a fast-growing, specialized ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ...

ODL

Help Desk Support Technician

Zeeland, MI · On-site

$18.50 - $24.75/hr

T. user support issues. You will be a member of a team whose responsibilities include processing ... Associate's degree plus 1-2 years of related work experience; or high school diploma plus 2-3 years ...

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How much do overnight level 1 help desk support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for overnight level 1 help desk support in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.
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Overnight Level 1 Help Desk Support jobs near you

Help Desk Support Technician

Science Applications International Corporation

Buffalo, NY • Hybrid

$19.25 - $26.25/hr

Full-time

Posted 12 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

78th of 223 rated it services

Job description

We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support.

Core Competencies

  • Technical Knowledge - Solid grasp of OS, hardware, enterprise apps, and networking basics.
  • Troubleshooting - Diagnose, escalate, and resolve advanced technical issues.
  • Customer Service - Communicate clearly and professionally with end users.
  • Sense of Urgency - Prioritize critical issues, meet SLAs.
  • Documentation - Write clear ticket journal notes and closure details for transparency.
  • SOP Adherence - Consistently follow standardized procedures for ticket handling.
  • Collaboration - Work effectively with Tier 1, peers, and escalation teams.
  • Adaptability - Adjust quickly to new technologies and shifting priorities.
  • Attention to Detail - Ensure accuracy and completeness in tickets, notes, and resolutions.

Key Responsibilities & Essential Duties:

  • Resolve escalated tickets for hardware, software, and network issues.
  • Install, configure, and maintain desktops, laptops, printers, and peripherals.
  • Support enterprise applications and user account access.
  • Assist with upgrades, patching, and rollouts.
  • Write clear and complete ticket journal notes and closure comments.
  • Follow standardized SOPs for ticket triage, escalation, and resolution.
  • Maintain and update knowledge base articles for repeatable fixes.
  • Collaborate with system admins, network, and application teams for escalations.
  • Deliver excellent customer service while ensuring timely issue resolution.
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Required:

  • Associate's degree or higher in IT, Computer Science, or related field, or equivalent experience.
  • Advanced understanding of enterprise systems, networks, and applications.
  • 2-4 years of experience in technical support or IT operations.
  • Excellent written and verbal communication skills.

Preferred:

  • CompTIA A+, or other relevant certifications.
  • Experience with ITSM tools, ticketing systems, and enterprise applications.
  • Familiarity with multiple platforms (Windows, MacOS, Linux.)
  • Ability to analyze recurring issues and recommend process improvements.

Required Clearances/ Certifications:

  • Authorized to work in the U.S.
  • Must be able to acquire Public Trust Clearance.

Work Environment / Location Expectations:

  • Primarily onsite with possible hybrid options depending on business needs.
  • Standard office environment with occasional lifting of IT equipment (up to 25 lbs.)
  • Minimal travel required.

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