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Part Time Level 1 Help Desk Support Jobs (NOW HIRING)

Fgcu

Student Help Desk Support Associate

Campus, IL · On-site

$18 - $24.50/hr

Job Summary The Student Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

... help protect the company's character and business. IT Help Desk Part-Time Technician ... Direct unsolved issues to the next level of support personnel * Provide detailed information on IT ...

MetroSys

Help Desk Technician

Denver, CO · On-site

$20 - $35/hr

Provide Tier 1 and Tier 2 end-user support for approximately 55 users in a hybrid environment ... Ability to work independently in a hybrid, part-time structure. Engagement Details * 50 hours per ...

MetroSys

Help Desk Technician

Denver, CO · On-site

$20.50 - $27.75/hr

Provide Tier 1 and Tier 2 end-user support for approximately 55 users in a hybrid environment ... Ability to work independently in a hybrid, part-time structure. Engagement Details * 50 hours per ...

MetroSys

Help Desk Technician

Denver, CO · On-site

$20 - $35/hr

Provide Tier 1 and Tier 2 end-user support for approximately 55 users in a hybrid environment ... Ability to work independently in a hybrid, part-time structure. Engagement Details * 50 hours per ...

AUDI JLR LOTUS BMW MOTO

IT Help Desk 1 Intern

Wilmington, NC · On-site

$12.75 - $17.25/hr

You will work directly with the IT Manager and gain practical experience supporting day to day ... One-on-one mentorship from an IT Manager * Insight into multiple IT career paths (help desk ...

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How much do part time level 1 help desk support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for part time level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are some common challenges faced by Part Time Level 1 Help Desk Support staff, and how can they be managed?

Part Time Level 1 Help Desk Support staff often face challenges such as handling a high volume of basic technical inquiries, managing time efficiently during busy periods, and quickly adapting to different types of users and their technical skill levels. To manage these challenges, it’s important to develop strong communication skills, stay organized with ticketing systems, and seek guidance from more experienced team members when needed. Regular training and familiarizing yourself with common troubleshooting procedures can also help improve confidence and efficiency in resolving issues.

What is a Part Time Level 1 Help Desk Support?

A Part Time Level 1 Help Desk Support is an entry-level IT professional who assists users with basic technical issues on a part-time schedule. Their responsibilities typically include answering support tickets, troubleshooting common hardware and software problems, resetting passwords, and escalating complex issues to higher-level technicians. This role requires strong communication skills, basic computer knowledge, and the ability to provide clear instructions to users. It's an ideal position for those starting their career in IT or seeking a flexible work schedule.

What is the difference between Part Time Level 1 Help Desk Support vs Part Time IT Support Specialist?

AspectPart Time Level 1 Help Desk SupportPart Time IT Support Specialist
CertificationsCompTIA A+, basic certificationsCompTIA A+, Network+, more advanced certifications
Work EnvironmentHelp desk, call center, on-site supportTechnical support, troubleshooting, on-site or remote
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportNetwork issues, hardware/software troubleshooting, system maintenance
Industry UsageCommon entry-level role in IT departmentsBroader technical support roles, often more advanced

Part Time Level 1 Help Desk Support typically involves basic troubleshooting and user support with entry-level certifications, while Part Time IT Support Specialist may handle more complex technical issues and require additional certifications. Both roles are essential in IT support but differ in scope and complexity.

What are the key skills and qualifications needed to thrive as a Part Time Level 1 Help Desk Support, and why are they important?

To thrive as a Part Time Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and familiarity with operating systems, often supported by a high school diploma or relevant coursework. Proficiency in help desk ticketing systems, remote desktop tools, and common software applications is typically required. Strong communication, patience, and problem-solving abilities help you deliver effective customer support and resolve issues efficiently. These skills ensure timely solutions, positive user experiences, and smooth IT operations for the organization.
What cities are hiring for Part Time Level 1 Help Desk Support jobs? Cities with the most Part Time Level 1 Help Desk Support job openings:
What are the most commonly searched types of Level 1 Help Desk Support jobs? The most popular types of Level 1 Help Desk Support jobs are:
What states have the most Part Time Level 1 Help Desk Support jobs? States with the most job openings for Part Time Level 1 Help Desk Support jobs include:
Part Time Level 1 Help Desk Support jobs near you
Part-Time IT Help Desk Support Technician

Part-Time IT Help Desk Support Technician

West Virginia School of Osteopathic Medicine

Lewisburg, WV • On-site

$20 - $25/hr

Part-time, Temporary

Posted 7 days ago

Job description

Posting Details
Position Information
Job Category
Non-Classified
Position Title
Part-Time IT Help Desk Support Technician
Working Title
Unit/Division
Location
WVSOM Main Campus, Lewisburg, WV
Scheduled Hours Per Week
37.5
FLSA Status
Non-Exempt
Job Summary
Job Description Summary
The West Virginia School of Osteopathic Medicine (WVSOM) is currently looking for a part-time IT Help Desk Support Technician. This temporary position has an hourly rate of $20-$25/hour contingent upon education and experience, and will work up to 37.5 hours per week as needed (maximum of 1,040 hours per fiscal year); no benefits. This is an entry-level position providing basic technical support to administration, faculty, staff (both on- and off-campus), students, and other constituents as needed. This position reports to the Technical Help Desk Manager.
This is a part-time, non-classified position; and is non-exempt from FLSA regulations concerning overtime. Hourly rate shall be $20-$25/hour contingent upon education and experience, without fringe benefits and may work a maximum of 1,040 hours per fiscal year.The weekly schedule for this position will be established between the supervisor and the employee, given the needs of the department and the institution.
West Virginia School of Osteopathic Medicine is an equal opportunity employer.
Education/Knowledge
Minimum Education
High School or GED
Required Licenses/Certification
An equivalent combination of relevant and recent experience and training which provides the required knowledge, skills and abilities may be considered.
  • High school diploma or GED required (college coursework welcome but not required).
  • Demonstrated ability to learn new systems and technology quickly (training provided).
  • Detail-oriented: able to follow step-by-step processes, record accurate ticket notes, and meet deadlines.
  • Customer support experience in a technical environment preferred (help desk, retail tech, call center, etc.).

Skills Required
  • Extensive knowledge in problem solving; uses logic to identify alternatives to solve complex and integrated technical problems, anticipates problems and identifies and evaluates potential sources of information and generates alternative to solve problems where precedents do not exist.
  • Ability to communicate with customers with diverse needs and a variety of end-user skill sets; provide technical or complex information about products and services; assess customer needs and identify products and/or services to meet their needs; resolves complex or non-routine problems and questions.
  • Knowledge of computer hardware, mobile devices; different operating systems including Windows 11 and MacOS; wired and wireless networking; setting up profiles; understands the provisioning of devices and device restoration; establishing network shares for file sharing and printing; remote diagnostic tools; knowledge of data communication protocols, web browsers and internet services; knowledge of various software products (MS Office Suite).
  • Must be able to develop training materials, knowledge base information, and procedures.
  • Excellent verbal and written communication skills; phone etiquette; people and customer service-oriented skills.
  • A+, Network+, CCNA, Security+, MCSE, or VCP highly sought
  • Must be able to work independently as well as part of a team.

Duties and Responsibilities
Duties and Responsibilities
Student Computer Support
  • Assist with student laptop program and deployments utilizing Microsoft Intune
  • Manage inventory for student laptops
  • Discuss technical problems with students, analyze and diagnose underlying problem and resolve. This may involve communication with outside vendors if warranty is involved.
  • Student account assistance with Active Directory or Banner passwords
  • Provide support for handheld devices such as cell phones, iPads and tablets.

Administration, Faculty and Staff Support
  • Discuss, analyze, diagnose and resolve tier 1 technology problems
  • Account assistance with Active Directory and Banner passwords
  • Ensures proper encryption of devices/external drives using latest encryption technology tools
  • Backup for Surplus inventory asset management including proper procedures for device disposal or refurbishment

Other Help Desk Support Duties
  • Utilize remote diagnostic tools and troubleshooting skills to resolve technical issues
  • Extensive use of Information technology Department's ticketing system for issue initiation, resolution and follow up.
  • Knowledge and ability to troubleshoot basic network connections on computers and mobile devices.
  • Provide support for Windows and Mac computers
  • Assist with Virtual Desktop deployments
  • Software installations
  • Assist with file shares and student printing issues (paper supply, print cartridges, paper jams).
  • Installation, maintenance, and training for various applications (spreadsheets, databases, word processing)
  • Development and documentation of Help Desk Standard Operating Procedures
  • Other related duties as assigned

Required Experience
Posting Detail Information
Close Date
Open Until Filled
Yes
Special Instructions
WVSOM requires official transcripts of your highest degree earned and/or the degree in which qualifies you for the position. WVSOM requires these transcripts prior to an offer of employment, and we do recommend you send those to WVSOM once you have been selected for an interview. A transcript is official if it bears the authorizing signature and the official seal of the issuing institution and is sent directly by the school or college to the Office of Human Resources. Should your college or university provide this information electronically, we would ask that you submit that to Sherri Miller - HR Coordinator at smiller@osteo.wvsom.edu.
Quick Link to Posting
https://careers.wvsom.edu/postings/3479

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