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Part Time Level 1 Help Desk Support Jobs (NOW HIRING)

Emerson Hospital

Switchboard Operator

Concord, MA · On-site

$18 - $20/hr

... level help desk and information systems support as needed Assist patients, visitors, physicians, and staff with professionalism and excellent customer service Maintain accurate communication and ...

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How much do part time level 1 help desk support jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for part time level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are some common challenges faced by Part Time Level 1 Help Desk Support staff, and how can they be managed?

Part Time Level 1 Help Desk Support staff often face challenges such as handling a high volume of basic technical inquiries, managing time efficiently during busy periods, and quickly adapting to different types of users and their technical skill levels. To manage these challenges, it’s important to develop strong communication skills, stay organized with ticketing systems, and seek guidance from more experienced team members when needed. Regular training and familiarizing yourself with common troubleshooting procedures can also help improve confidence and efficiency in resolving issues.

What is a Part Time Level 1 Help Desk Support?

A Part Time Level 1 Help Desk Support is an entry-level IT professional who assists users with basic technical issues on a part-time schedule. Their responsibilities typically include answering support tickets, troubleshooting common hardware and software problems, resetting passwords, and escalating complex issues to higher-level technicians. This role requires strong communication skills, basic computer knowledge, and the ability to provide clear instructions to users. It's an ideal position for those starting their career in IT or seeking a flexible work schedule.

What is the difference between Part Time Level 1 Help Desk Support vs Part Time IT Support Specialist?

AspectPart Time Level 1 Help Desk SupportPart Time IT Support Specialist
CertificationsCompTIA A+, basic certificationsCompTIA A+, Network+, more advanced certifications
Work EnvironmentHelp desk, call center, on-site supportTechnical support, troubleshooting, on-site or remote
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportNetwork issues, hardware/software troubleshooting, system maintenance
Industry UsageCommon entry-level role in IT departmentsBroader technical support roles, often more advanced

Part Time Level 1 Help Desk Support typically involves basic troubleshooting and user support with entry-level certifications, while Part Time IT Support Specialist may handle more complex technical issues and require additional certifications. Both roles are essential in IT support but differ in scope and complexity.

What are the key skills and qualifications needed to thrive as a Part Time Level 1 Help Desk Support, and why are they important?

To thrive as a Part Time Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and familiarity with operating systems, often supported by a high school diploma or relevant coursework. Proficiency in help desk ticketing systems, remote desktop tools, and common software applications is typically required. Strong communication, patience, and problem-solving abilities help you deliver effective customer support and resolve issues efficiently. These skills ensure timely solutions, positive user experiences, and smooth IT operations for the organization.
What cities are hiring for Part Time Level 1 Help Desk Support jobs? Cities with the most Part Time Level 1 Help Desk Support job openings:
What are the most commonly searched types of Level 1 Help Desk Support jobs? The most popular types of Level 1 Help Desk Support jobs are:
What states have the most Part Time Level 1 Help Desk Support jobs? States with the most job openings for Part Time Level 1 Help Desk Support jobs include:
Part Time Level 1 Help Desk Support jobs near you
IT Support Specialist (part time)

IT Support Specialist (part time)

Lassen s Natural Foods

Ventura, CA • On-site

$20 - $26/hr

Part-time

Medical, Retirement, PTO

Posted 11 days ago

Job description

Benefits include 11+ days per year of paid time off, health insurance options, and a 401k for full time Team Members, plus a Team Member discount. Work schedules are flexible per the needs of the business. And we are closed on Sunday.

Summary: The IT Support Specialist is responsible for providing hardware and software technical support to all team members within the organization. They are also responsible for helping to maintain the company's computer systems and networks. The role requires a mix of technical expertise, problem-solving skills, and excellent communication abilities.
Responsibilities:
1. Logging, managing, and maintaining support requests.
2. Identify, diagnose, and resolve problems for users of all company computer software and hardware, network devices, and effectively communicating throughout the entire process.
3. Installation, Configuration, and Maintenance of desktops, notebooks, peripherals, and POS equipment such as scales, printers, and payment processing devices.
4. Installation, configuration, and maintenance of networking equipment such as switches, routers, and simple cabling.
5. Maintain inventory of hardware, software, and applications.
6. Software Testing, Installation, Configuration, and Maintenance
7. Contribute to and maintain documentation of hardware, software, configurations, systems.
8. Provide one-on-one end-user training as needed.
9. Any other tasks and duties as assigned.
Qualifications
1. 2+ years recent computer, server, and network troubleshooting experience (A+ certification or similar preferred)
2. Must be resourceful and able to take initiative in a dynamic environment.
3. Ability to effectively and efficiently troubleshoot technical problems.
4. Advanced knowledge of current Microsoft desktop and server operating systems
5. Advanced knowledge of computer and server hardware
6. Familiarity with basic network troubleshooting
7. Professional customer service skills
8. Strong written and oral communication skills
9. Proficient with Microsoft Office and Google Workspace.
10. Basic knowledge of computers, cabling, networking, communication, and help desk support is needed.

11. Previous experience supporting retail systems is highly desirable but not a requirement.
Physical, Travel, and Other Requirements
1. The position is based in Ventura, CA, but will require 20% - 25% travel to stores in the Southern California and Central Coast regions.
2. Must be able to lift and move equipment up to 50 pounds.
3. Must be available for work on the weekends

LASSENS – NATURAL FOODS & VITAMINS logo

About LASSENS – NATURAL FOODS & VITAMINS

Sourced by ZipRecruiter

In 1971 Oda Lassen saw the need in her community for wholesome, low processed, and additive free foods and supplements and thus opened the doors of the first Lassen’s Health Food Store. Over 50 years and 12 stores later, Oda’s family and our dedicated Lassen’s team continues to be driven by her original commitment to providing 100% organic produce and uncomplicated, wholesome, good for you products.

Industry

Retail

Company size

11 - 50 Employees

Headquarters location

Ventura, CA, US

Year founded

1971

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