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Part Time Level 1 Help Desk Support Jobs (NOW HIRING)

Booz Allen Hamilton, Inc.

Help Desk Team Lead

Arlington, VA · On-site

$86K - $198K/yr

DoD 8570 IAT Level II Certification Nice If You Have: * Experience as a Scrum Master * Experience ... Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible ...

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How much do part time level 1 help desk support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for part time level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are some common challenges faced by Part Time Level 1 Help Desk Support staff, and how can they be managed?

Part Time Level 1 Help Desk Support staff often face challenges such as handling a high volume of basic technical inquiries, managing time efficiently during busy periods, and quickly adapting to different types of users and their technical skill levels. To manage these challenges, it’s important to develop strong communication skills, stay organized with ticketing systems, and seek guidance from more experienced team members when needed. Regular training and familiarizing yourself with common troubleshooting procedures can also help improve confidence and efficiency in resolving issues.

What is a Part Time Level 1 Help Desk Support?

A Part Time Level 1 Help Desk Support is an entry-level IT professional who assists users with basic technical issues on a part-time schedule. Their responsibilities typically include answering support tickets, troubleshooting common hardware and software problems, resetting passwords, and escalating complex issues to higher-level technicians. This role requires strong communication skills, basic computer knowledge, and the ability to provide clear instructions to users. It's an ideal position for those starting their career in IT or seeking a flexible work schedule.

What is the difference between Part Time Level 1 Help Desk Support vs Part Time IT Support Specialist?

AspectPart Time Level 1 Help Desk SupportPart Time IT Support Specialist
CertificationsCompTIA A+, basic certificationsCompTIA A+, Network+, more advanced certifications
Work EnvironmentHelp desk, call center, on-site supportTechnical support, troubleshooting, on-site or remote
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportNetwork issues, hardware/software troubleshooting, system maintenance
Industry UsageCommon entry-level role in IT departmentsBroader technical support roles, often more advanced

Part Time Level 1 Help Desk Support typically involves basic troubleshooting and user support with entry-level certifications, while Part Time IT Support Specialist may handle more complex technical issues and require additional certifications. Both roles are essential in IT support but differ in scope and complexity.

What are the key skills and qualifications needed to thrive as a Part Time Level 1 Help Desk Support, and why are they important?

To thrive as a Part Time Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and familiarity with operating systems, often supported by a high school diploma or relevant coursework. Proficiency in help desk ticketing systems, remote desktop tools, and common software applications is typically required. Strong communication, patience, and problem-solving abilities help you deliver effective customer support and resolve issues efficiently. These skills ensure timely solutions, positive user experiences, and smooth IT operations for the organization.
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What are the most commonly searched types of Level 1 Help Desk Support jobs? The most popular types of Level 1 Help Desk Support jobs are:
What states have the most Part Time Level 1 Help Desk Support jobs? States with the most job openings for Part Time Level 1 Help Desk Support jobs include:
Part Time Level 1 Help Desk Support jobs near you
Help Desk Team Lead

Help Desk Team Lead

Booz Allen Hamilton, Inc.

Arlington, VA • On-site

$86K - $198K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Re-posted 9 days ago

Booz Allen Hamilton rating

8.8

Company rating: 8.8 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

9th of 58 rated business consultants

Job description


Remote Work:
Hybrid
Job Number:
R0230195
Location:
Arlington,VA,US
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Help Desk Team Lead
The Opportunity:
Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and working or general industry knowledge. Develop or contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance, and review or guide activities of junior employees.
You Have:
  • 2+ years of experience leading a help desk team
  • Experience with ticketing systems and triaging tickets for a team
  • Experience with AWS and with RHEL or Windows Server
  • Experience with Agile
  • Experience on a DevOps team
  • Experience with process improvement and automation
  • Ability to communicate with stakeholders and clients across the program
  • Secret clearance
  • Bachelor's degree
  • DoD 8570 IAT Level II Certification

Nice If You Have:
  • Experience as a Scrum Master
  • Experience with Jira workflows or automations
  • Experience with Active Directory (AD)
  • Experience with Infrastructure as Code, including Terraform, Cloud formation, or Configuration as Code, including AWS SSM, Ansible, PowerShell, or Bash
  • DoD 8570 IAT Level III Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

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Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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