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Part Time Level 1 Help Desk Support Jobs (NOW HIRING)

ERMI INC

Warehouse Technician Part-time level 1

Atlanta, GA · On-site

$16.25 - $20.25/hr

The noise level in the warehouse varies but may be moderate to high at times. Benefits: * Excellent Benefits Package: * Health, Life and Prescription Insurance * Dental Coverage * 401K PLEASE NOTE:

Crayola LLC

Help Desk Assistant

Orlando, FL

Help Desk Assistant, Part-Time, Orlando, FL GENERAL SUMMARY: Provides first level support for all ... or 1 year work experience in a technical support role preferred * Exposure to technical networks ...

Fastenal

Distribution Center Help Desk

Denton, TX · On-site

$17.25 - $23.50/hr

Distribution Center Help Desk Part-time Shift(s): MON TUE WED THU FRI 11:00am - 5:00pm Up to 28 ... Assisting branches with product related questions or issues by phone, email or online support

Fastenal

Distribution Center Help Desk

Olympia, WA · On-site

$21/hr

Working as Part-time Distribution Center Help Desk, you will provide customer service to Fastenal ... Assisting branches with product related questions or issues by phone, email or online support

10over8

Help Desk Tech / Office Assistant

Encino, CA · On-site

$18 - $23.50/hr

Los Angeles consulting company is seeking an Office Assistant / Mid-Level Help Desk Technician ... is part-time but can easily transform to full-time with the right person. There is great ...

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How much do part time level 1 help desk support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for part time level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are some common challenges faced by Part Time Level 1 Help Desk Support staff, and how can they be managed?

Part Time Level 1 Help Desk Support staff often face challenges such as handling a high volume of basic technical inquiries, managing time efficiently during busy periods, and quickly adapting to different types of users and their technical skill levels. To manage these challenges, it’s important to develop strong communication skills, stay organized with ticketing systems, and seek guidance from more experienced team members when needed. Regular training and familiarizing yourself with common troubleshooting procedures can also help improve confidence and efficiency in resolving issues.

What is a Part Time Level 1 Help Desk Support?

A Part Time Level 1 Help Desk Support is an entry-level IT professional who assists users with basic technical issues on a part-time schedule. Their responsibilities typically include answering support tickets, troubleshooting common hardware and software problems, resetting passwords, and escalating complex issues to higher-level technicians. This role requires strong communication skills, basic computer knowledge, and the ability to provide clear instructions to users. It's an ideal position for those starting their career in IT or seeking a flexible work schedule.

What is the difference between Part Time Level 1 Help Desk Support vs Part Time IT Support Specialist?

AspectPart Time Level 1 Help Desk SupportPart Time IT Support Specialist
CertificationsCompTIA A+, basic certificationsCompTIA A+, Network+, more advanced certifications
Work EnvironmentHelp desk, call center, on-site supportTechnical support, troubleshooting, on-site or remote
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportNetwork issues, hardware/software troubleshooting, system maintenance
Industry UsageCommon entry-level role in IT departmentsBroader technical support roles, often more advanced

Part Time Level 1 Help Desk Support typically involves basic troubleshooting and user support with entry-level certifications, while Part Time IT Support Specialist may handle more complex technical issues and require additional certifications. Both roles are essential in IT support but differ in scope and complexity.

What are the key skills and qualifications needed to thrive as a Part Time Level 1 Help Desk Support, and why are they important?

To thrive as a Part Time Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and familiarity with operating systems, often supported by a high school diploma or relevant coursework. Proficiency in help desk ticketing systems, remote desktop tools, and common software applications is typically required. Strong communication, patience, and problem-solving abilities help you deliver effective customer support and resolve issues efficiently. These skills ensure timely solutions, positive user experiences, and smooth IT operations for the organization.
What cities are hiring for Part Time Level 1 Help Desk Support jobs? Cities with the most Part Time Level 1 Help Desk Support job openings:
What are the most commonly searched types of Level 1 Help Desk Support jobs? The most popular types of Level 1 Help Desk Support jobs are:
What states have the most Part Time Level 1 Help Desk Support jobs? States with the most job openings for Part Time Level 1 Help Desk Support jobs include:
Part Time Level 1 Help Desk Support jobs near you

Help Desk Technician I, Part-Time

Golden West

Rapid City, SD • On-site

$14.25/hr

Part-time

Posted 19 days ago

Job description

This job requires living in South Dakota and being able to attend initial training in person in Rapid City, SD.
*Evening and weekend positions available*
General Summary:
The Help Desk Technician provides remote technical support and assistance to end-users of telecommunications, broadband, and video providers nationwide. This position troubleshoots issues and ensures a friendly, helpful, and timely resolution. The Help Desk Technician will possess excellent communication skills and a strong ability to diagnose and resolve technical issues remotely. The Technician uses troubleshooting techniques to connect customers to the ISP-provided service and maintains detailed documentation of every customer interaction.
Essential Job Functions:
  • Assist customers with internet connectivity, Cable TV, IPTV, Video Streaming services, and Dial tone/Telephone support.
  • Provide excellent customer service while assisting customers.
  • Be familiar with industry-supported operating systems, including MacOS, Windows, iOS, and Android.
  • Clearly document work in the Help Desk ticketing system.
  • Effectively direct customers and maintain call control.
  • Direct customers to navigate their devices using provided tools and training.
  • Stay up to date with current happenings of the Help Desk via email, whiteboards, and other means of communication.
  • Multi-task to communicate with Senior Technicians and document the call while focusing on the customer's issue.
  • Communicate with the ISP Information Specialist to ensure that troubleshooting and the Helpdesk database are up-to-date and accurate.
  • Accept feedback from Supervisors and Quality Assurance specialists to improve metrics and performance goals.
  • Follow a posted schedule.
  • Follow logical troubleshooting steps to the conclusion.
  • Observe procedures and protocols set forth by ISPs.
  • Maintain a professional demeanor while assisting customers.
  • Communicate effectively with Peers and Management to ensure the job is completed correctly.

Other Responsibilities:
  • Performs all other related duties as assigned by Management.

Knowledge, Skills & Abilities:
  • Basic computer and networking knowledge.
  • Excellent communication skills.
  • Ability to multi-task.
  • Ability to learn new technology.
  • Excellent Customer Service skills.
  • Excellent written and verbal communication and presentation skills.
  • Strong problem-solving skills.
  • Must be organized with attention to detail.
  • Skilled in problem-solving and finding resolution.
  • Ability to learn and abide by Company policies and procedures.
  • Ability to communicate verbally and in written formats with co-workers and business associates professionally and courteously.
  • Must be able to work independently and make sound technical decisions using the information available.
  • Ability to function effectively as a team player.
  • Ability to communicate with members, employees, and various business contacts professionally and courteously.
  • Ability to keep work area clean.
  • Ability to type on a keyboard at a rate of at least 40 wpm.
  • Ability to follow oral and written instructions.

Education and/or Experience:
No prior experience or training is required. The Company provides an on-the-job training program.
Certifications, Licenses, Registrations:
Other Qualifications and/or Credentials:
Physical Requirements:
PHYSICAL REQUIREMENTS
0-24%
25-49%
50-74%
75-100%
Seeing:
Must be able to read computer screens and various reports.
X
Hearing:
Must be able to hear well enough to communicate with employees and business contacts.
X
Standing/Walking:
X
Climbing/Stooping/Kneeling:
X
Lifting/Pulling/Pushing:
X
Fingering/Grasping/Feeling:
Must be able to write, type,
and use a phone system.
X
Sitting
X
Working Conditions:
Good working conditions with the absence of disagreeable conditions. Climate controlled building with adequate lighting and space. The noise level in the work environment is usually moderate.
Note:
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

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