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Part Time Level 1 Help Desk Support Jobs (NOW HIRING)

City of Galveston, TX

IT Support Internship-1

Galveston, TX · On-site

$14 - $18.75/hr

Provide first level help desk support to multiple offices and locations on software and applications. Assist in workstation installations. ESSENTIAL FUNCTIONS : Essential functions, as defined under ...

Cityofgalveston

IT Support Internship-1

Galveston, TX

$14 - $18.75/hr

Provide first level help desk support to multiple offices and locations on software and applications. Assist in workstation installations. ESSENTIAL FUNCTIONS : Essential functions, as defined under ...

10over8

Help Desk Tech / Office Assistant

Encino, CA · On-site

$18 - $23.50/hr

Los Angeles consulting company is seeking an Office Assistant / Mid-Level Help Desk Technician ... is part-time but can easily transform to full-time with the right person. There is great ...

Fastenal Company

Distribution Center Help Desk

MO · On-site

$15.25 - $19.50/hr

Working as Part-time Distribution Center Help Desk, you will manage the Distribution Center Help ... The following skills and qualifications are required for this position: o Possess at least 1 year ...

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How much do part time level 1 help desk support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for part time level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are some common challenges faced by Part Time Level 1 Help Desk Support staff, and how can they be managed?

Part Time Level 1 Help Desk Support staff often face challenges such as handling a high volume of basic technical inquiries, managing time efficiently during busy periods, and quickly adapting to different types of users and their technical skill levels. To manage these challenges, it’s important to develop strong communication skills, stay organized with ticketing systems, and seek guidance from more experienced team members when needed. Regular training and familiarizing yourself with common troubleshooting procedures can also help improve confidence and efficiency in resolving issues.

What is a Part Time Level 1 Help Desk Support?

A Part Time Level 1 Help Desk Support is an entry-level IT professional who assists users with basic technical issues on a part-time schedule. Their responsibilities typically include answering support tickets, troubleshooting common hardware and software problems, resetting passwords, and escalating complex issues to higher-level technicians. This role requires strong communication skills, basic computer knowledge, and the ability to provide clear instructions to users. It's an ideal position for those starting their career in IT or seeking a flexible work schedule.

What is the difference between Part Time Level 1 Help Desk Support vs Part Time IT Support Specialist?

AspectPart Time Level 1 Help Desk SupportPart Time IT Support Specialist
CertificationsCompTIA A+, basic certificationsCompTIA A+, Network+, more advanced certifications
Work EnvironmentHelp desk, call center, on-site supportTechnical support, troubleshooting, on-site or remote
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportNetwork issues, hardware/software troubleshooting, system maintenance
Industry UsageCommon entry-level role in IT departmentsBroader technical support roles, often more advanced

Part Time Level 1 Help Desk Support typically involves basic troubleshooting and user support with entry-level certifications, while Part Time IT Support Specialist may handle more complex technical issues and require additional certifications. Both roles are essential in IT support but differ in scope and complexity.

What are the key skills and qualifications needed to thrive as a Part Time Level 1 Help Desk Support, and why are they important?

To thrive as a Part Time Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and familiarity with operating systems, often supported by a high school diploma or relevant coursework. Proficiency in help desk ticketing systems, remote desktop tools, and common software applications is typically required. Strong communication, patience, and problem-solving abilities help you deliver effective customer support and resolve issues efficiently. These skills ensure timely solutions, positive user experiences, and smooth IT operations for the organization.
What cities are hiring for Part Time Level 1 Help Desk Support jobs? Cities with the most Part Time Level 1 Help Desk Support job openings:
What are the most commonly searched types of Level 1 Help Desk Support jobs? The most popular types of Level 1 Help Desk Support jobs are:
What states have the most Part Time Level 1 Help Desk Support jobs? States with the most job openings for Part Time Level 1 Help Desk Support jobs include:
Part Time Level 1 Help Desk Support jobs near you
Team Member, Help Desk

Team Member, Help Desk

Tractor Supply Company

Brentwood, TN • On-site

Full-time, Part-time

Medical, Dental, Vision, Life

Posted 15 hours ago

Tractor Supply rating

5.7

Company rating: 5.7 out of 10

Based on 1,292 frontline employees who took The Breakroom Quiz

458th of 724 rated retailers

Job description

Overall Job Summary
This position is responsible for providing first line technical and non-technical support to all Tractor Supply Company Store Team Members by troubleshooting problems, and/or researching and answering questions. This position will provide answers to Store Team Members by identifying problems, researching answers, and guiding the Team Member through corrective steps to resolve issues, or will assist with any problem or question relating to Tractor Supply. The Help Desk Team Member will partner with the appropriate team for resolution on escalations.
Essential Duties and Responsibilities (Min 5%)
  • Provide first line support for all stores' operational and procedural questions, and IT related issues by utilizing multiple applications/systems and resources.
  • Diagnose problems to determine level of technical assistance required; if unable to resolve problem, escalate or assign to next level in accordance with escalation procedures
  • Identify, research, troubleshoot, and resolve all Point of Sale, Inventory, Software, and Hardware related problems while navigating through various applications/systems
  • Provide accurate information in a fast-paced environment while handing high volume inbound calls in a professional manner.
  • Document all interactions in a contact logging system with clear and concise details
  • Work and respond to tickets generated by voicemails, self-service tickets, and emails in a timely and professional manner
  • Follow-through with any research on Open and Aged Tickets to ensure complete resolution in a timely manner
  • Instruct Store Team Members through installing hardware and peripherals as needed
  • Assists with various other technical tasks, as required, such as: imaging computers, assisting with projects, application rollouts, and preventative maintenance
  • Perform other duties as assigned by supervisor

Required Qualifications
Experience: 0-2 years' experience. Customer service, retail and technical Help Desk experience preferred. Experience in Microsoft Word, Microsoft Excel, and Heat Call Logging preferred.
Education: High school education or equivalent. College degree preferred. Any suitable combination of education and experience will be considered.
Preferred knowledge, skills or abilities
  • Must possess excellent customer service skills
  • Must demonstrate effective oral and written communications
  • Must have the ability to work as a part of an Operations team focused on servicing our customers and improving the efficiency of all Operations functions as well as having the ability to work independently
  • Must have the ability to handle conflict positively
  • Must have ability to work in a fast-paced environment and react to issues with a strong sense of urgency
  • Must be receptive to change and can adapt to changing priorities
  • Must have good interpersonal skills and teamwork awareness
  • Must demonstrate strong problem-solving skills
  • Must have strong multi-tasking skills
  • Must be capable of learning and using Help Desk technologies
  • Must be able to work a flexible schedule, including weekends and evenings

Working Conditions
  • Normal office working conditions
  • Must be able to work some nights and weekends

Physical Requirements
  • Sitting
  • Standing (not walking)
  • Walking
  • Lifting up to 20 pounds

Disclaimer
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.
Company Info
At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.
ALREADY A TEAM MEMBER?
You must apply or refer a friend through our internal portal
Click here
CONNECTION
Our Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it.
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EMPOWERMENT
We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!
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OPPORTUNITY
A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.
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