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Part Time Level 1 Help Desk Support Jobs in Seattle, WA

Armavel, LLC

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Jr. Salesforce Administrator - Tier 1 Help Desk - Incident Response

Seattle, WA · Remote

$25/hr

Armavel is seeking a Salesforce Administrators to support a high-profile software development ... Bachelor's Degree * 5+ years of Help desk or other experience working in a customer service ...

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All JobsLevel 1 Help Desk Support JobsPart Time Level 1 Help Desk Support JobsPart Time Level 1 Help Desk Support Jobs in Seattle, WA

Part Time Level 1 Help Desk Support information

See Seattle, WA salary details

$11

$23

$37

How much do part time level 1 help desk support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for part time level 1 help desk support in Seattle, WA is $23.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $26.25 per hour, depending on experience, location, and employer.

What is a part time level 1 help desk support?

A Part Time Level 1 Help Desk Support is an entry-level IT professional who assists users with basic technical issues on a part-time schedule. Their responsibilities typically include answering support tickets, troubleshooting common hardware and software problems, resetting passwords, and escalating complex issues to higher-level technicians. This role requires strong communication skills, basic computer knowledge, and the ability to provide clear instructions to users. It's an ideal position for those starting their career in IT or seeking a flexible work schedule.

What are the key skills and qualifications needed to thrive as a part time level 1 help desk support?

To thrive as a Part Time Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and familiarity with operating systems, often supported by a high school diploma or relevant coursework. Proficiency in help desk ticketing systems, remote desktop tools, and common software applications is typically required. Strong communication, patience, and problem-solving abilities help you deliver effective customer support and resolve issues efficiently. These skills ensure timely solutions, positive user experiences, and smooth IT operations for the organization.

What are some common challenges faced by part time level 1 help desk support staff, and how can they be managed?

Part Time Level 1 Help Desk Support staff often face challenges such as handling a high volume of basic technical inquiries, managing time efficiently during busy periods, and quickly adapting to different types of users and their technical skill levels. To manage these challenges, it’s important to develop strong communication skills, stay organized with ticketing systems, and seek guidance from more experienced team members when needed. Regular training and familiarizing yourself with common troubleshooting procedures can also help improve confidence and efficiency in resolving issues.

What is the difference between Part Time Level 1 Help Desk Support vs Part Time IT Support Specialist?

AspectPart Time Level 1 Help Desk SupportPart Time IT Support Specialist
CertificationsCompTIA A+, basic certificationsCompTIA A+, Network+, more advanced certifications
Work EnvironmentHelp desk, call center, on-site supportTechnical support, troubleshooting, on-site or remote
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportNetwork issues, hardware/software troubleshooting, system maintenance
Industry UsageCommon entry-level role in IT departmentsBroader technical support roles, often more advanced

Part Time Level 1 Help Desk Support typically involves basic troubleshooting and user support with entry-level certifications, while Part Time IT Support Specialist may handle more complex technical issues and require additional certifications. Both roles are essential in IT support but differ in scope and complexity.

Part Time Level 1 Help Desk Support jobs near you
Infographic showing various Part Time Level 1 Help Desk Support job openings in Seattle, WA as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $49,340 per year, or $23.7 per hour.

Jr. Salesforce Administrator - Tier 1 Help Desk - Incident Response

Seattle, WA • Remote

Armavel, LLC
IT Services • 11 - 50 employees
Learn more about Armavel, LLCexternal

$25/hr

Part-time

Posted 9 days ago

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Job description

Armavel is seeking a Salesforce Administrators to support a high-profile software development project in support of a large federal agency. This Salesforce Administrator will have responsibilities that include managing security, troubleshooting, and end-user support. This position will offer direct exposure to a key federal program, with a focus on ensuring customer success with scalable solutions, processes, and applications. We always work Eastern Time hours.

Weekly Hours: 24 hours per week

SHIFT:
Eastern Time Schedule

  • Thursday 4am-8am ET
  • Saturday 12am-4am ET
  • Saturday 8pm to Sunday 4am ET

Key Responsibilities:

  • Support the daily cross-functional operational readiness of the federal agency’s shared Salesforce platform.
  • Manage security, users, roles, profiles, groups, queues, and other Salesforce setup options, as necessary.
  • Maintain the integrity of services integrated with our cloud environments, including proprietary in-house systems and external integrations.
  • Closing out tier 1 cases which includes user creations, dashboard/report clean up and end user support issues.
  • Evaluate new Salesforce releases and applications, participate in plans for their implementation and remain current with Salesforce administration best practices.
  • Monitor performance and scalability and refactor existing sub-optimal features.
  • Create reports in Salesforce to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements; validate queries/reports created by others in the organization and assist in the interpretation of data. Provide meaningful and actionable intelligence to our business groups.
  • Train/support end users with the use of the Salesforce application, and act as an escalation point for internal Salesforce issues.

Requirements:

  • Certified Salesforce Administrator is required.
  • Bachelor’s Degree
  • 5+ years of Help desk or other experience working in a customer service capacity is helpful but not required.
  • Experience with the Salesforce business workflow (different entities like opportunity, leads, account, assets, etc.) is helpful but not required.
  • Must be a US Citizen, with the ability to obtain a US Security Clearance

What Makes You Great:

  • Willingness to work hard, learn new things, and take on a challenge
  • Adaptability, humility, and a willingness to take ownership
  • Strong customer service centered and the ability to collaborate within a cross-functional team.
  • Ability to research and resolve problems efficiently and accurately.
  • Excellent communications and presentation skills.
  • Ability to interact professionally and productively with senior government officials.
  • Strong attention to detail, organizational and time management skills.
  • Self-starter and proactive

Why this position is rewarding:

  • Fully remote workforce – work from anywhere in the US!
  • You’ll get lots of work done, and work with a team that likes to hustle.
  • You get to play a big part in important technologies being brought to an entirely new audience and get to work with some cool technology companies.
  • Your work will benefit veterans.

Company Description

Armavel is a fast-growing IT consulting firm that has built a culture founded on a values-first philosophy. We are passionate about delivering results that are timely and world class via an environment that has all the ingredients for our people to thrive. With this in mind, we seek out candidates that demonstrate the following characteristics: honesty, humility, hustle, empathy, resilience, and positivity. These attributes are vital to our company’s growth and are our first priority in our hiring decisions.