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Part Time Level 1 Help Desk Support Jobs in Washington

Koniag, Inc.

Part-Time Help Desk Technician

Arlington, VA · On-site

$28 - $32/hr

Koniag Data Solutions, LLC a Koniag Government Services company , is seeking a Part- Time Help Desk ... Knowledge of automated system customer support methods and techniques to include troubleshooting ...

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Part Time Level 1 Help Desk Support information

What are some common challenges faced by part time level 1 help desk support staff, and how can they be managed?

Part Time Level 1 Help Desk Support staff often face challenges such as handling a high volume of basic technical inquiries, managing time efficiently during busy periods, and quickly adapting to different types of users and their technical skill levels. To manage these challenges, it’s important to develop strong communication skills, stay organized with ticketing systems, and seek guidance from more experienced team members when needed. Regular training and familiarizing yourself with common troubleshooting procedures can also help improve confidence and efficiency in resolving issues.

What is a part time level 1 help desk support?

A Part Time Level 1 Help Desk Support is an entry-level IT professional who assists users with basic technical issues on a part-time schedule. Their responsibilities typically include answering support tickets, troubleshooting common hardware and software problems, resetting passwords, and escalating complex issues to higher-level technicians. This role requires strong communication skills, basic computer knowledge, and the ability to provide clear instructions to users. It's an ideal position for those starting their career in IT or seeking a flexible work schedule.

What is the difference between Part Time Level 1 Help Desk Support vs Part Time IT Support Specialist?

AspectPart Time Level 1 Help Desk SupportPart Time IT Support Specialist
CertificationsCompTIA A+, basic certificationsCompTIA A+, Network+, more advanced certifications
Work EnvironmentHelp desk, call center, on-site supportTechnical support, troubleshooting, on-site or remote
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportNetwork issues, hardware/software troubleshooting, system maintenance
Industry UsageCommon entry-level role in IT departmentsBroader technical support roles, often more advanced

Part Time Level 1 Help Desk Support typically involves basic troubleshooting and user support with entry-level certifications, while Part Time IT Support Specialist may handle more complex technical issues and require additional certifications. Both roles are essential in IT support but differ in scope and complexity.

What are the key skills and qualifications needed to thrive as a part time level 1 help desk support?

To thrive as a Part Time Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and familiarity with operating systems, often supported by a high school diploma or relevant coursework. Proficiency in help desk ticketing systems, remote desktop tools, and common software applications is typically required. Strong communication, patience, and problem-solving abilities help you deliver effective customer support and resolve issues efficiently. These skills ensure timely solutions, positive user experiences, and smooth IT operations for the organization.
What cities in Washington are hiring for Part Time Level 1 Help Desk Support jobs? Cities in Washington with the most Part Time Level 1 Help Desk Support job openings:
Part Time Level 1 Help Desk Support jobs near you

Part-Time Help Desk Technician

Koniag, Inc.

Arlington, VA • On-site

$28 - $32/hr

Part-time

Re-posted 21 days ago

Job description

Koniag Data Solutions, LLC a Koniag Government Services company, is seeking a Part- Time Help Desk Technician with a Secret Security clearance to support KDS and our government customer in Arlington, VA.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
  • Will be required to perform Touch Labor, fixes, configuration, troubleshoot issues and problems, install software for a variety of end user and other devices such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones.
  • Tier II technicians are the primary POC for incident and problem resolution and escalation.
  • Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base.
  • Ensure Information Assurance (IA) requirements are met for all devices.
  • Knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving and resolving computer and software problems.
  • Knowledge of customer support concepts and methods installed operating systems, and the IT infrastructure to serve as customer technical analyst with responsibility for resolving the most complex customer problems.
  • Knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.
  • Knowledge of a wide range of automation techniques, requirements, methods, and procedures to evaluate and advise on new and emerging technologies.
  • Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.
  • Specialized knowledge of Microsoft software products, skill in applying operating systems, and the ability to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.
  • Working knowledge of and skill in applying maintenance concepts and methods to troubleshoot system problems.
  • Working knowledge of and experience working with Active Directory.
  • Working knowledge of and experience working with local and secure networks.
  • Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially VMware.
  • Assists with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services.
  • Working knowledge of and experience working in and around the Army environments and familiar with Classified IT supports.
  • Familiar with decommissioning of Army assets and Lifecycle Management SOPs.

Clearance Required:
  • Secret Clearance required

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
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About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

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