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Full Time Level 1 Help Desk Support Jobs (NOW HIRING)

Ask IT consulting

Help Desk Support I

Denver, CO

$20.50 - $27.75/hr

Position: Help Desk Support I Client: OIT Location: Denver, Colorado 8020 REQ ID: RQS2017-7111 ... May require an associate's degree in a related area and at least 1 year or equivalent experience in ...

VSolvit

HELP DESK SUPPORT 3

Ventura, CA · On-site

$65K - $80K/yr

The Help Desk Support 3 specialist provides essential Tier 1 technical assistance to NAVFAC Cloud ... Escalate unresolved Tier 1 issues to higher-level support teams (Tier 2 or Tier 3) when initial ...

Forrest Johnson

Help Desk Support Technician

Atlanta, GA · On-site

$19 - $25.75/hr

Troubleshoot and resolve Tier 1 and Tier 2 technical issues in a timely manner * Support and ... level of commitment to their job responsibilities and the ministry as a whole. Additional ...

VPGC, LLC.

IT Help Desk Support

Hinton, VA

$43K - $53K/yr

IT Help Desk Support Location: Hinton, VA 22831 We are seeking a dedicated and knowledgeable IT Hel ... Escalate complex issues to higher-level IT staff when necessary. * Ensure security through access ...

Fintech

Help Desk Support

Beverly, MA · On-site

$45K/yr

Join Fintech in Beverly, MA as a Technical Support Specialist and play a key role in delivering ... For over 35 years, Fintech LLC has redefined how over 1.1 million B2B relationships buy and sell ...

ID Logistics

Help Desk Support Technician

Scranton, PA · On-site

$58K - $62K/yr

Provides 1st line technical support; answering support queries via phone and Help Desk ticket system. * Maintains a high degree of customer service for all support queries and adhere to all service ...

ANA

Service Desk Support Technician - Level 2

Henderson, NV · On-site

$18.75 - $25.25/hr

ANA is growing and scaling, and we are seeking a Service Desk Support Technician - Level 2 in an ... Minimum of 3 years of experience in a help desk or service desk role, with at least 1 year in a ...

YRCI

Help Desk Support Rep, 1

New Orleans, LA

$16.75 - $21.50/hr

Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms into the applicable client system. Record 100% of calls into the incident management system. Assist ...

Quevera

Help Desk Specialist

Odenton, MD · On-site

The role involves providing help desk support and service availability monitoring for collaboration ... tier 1 response to customer service requests received via phone, email, chat, and tickets. • ...

Westlake Financial

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 ... FULL-TIME BENEFITS * Medical, Dental, and Vision benefits * Life Insurance and Long-term disability ...

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Full Time Level 1 Help Desk Support information

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How much do full time level 1 help desk support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for full time level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a full time level 1 help desk support?

Full Time Level 1 Help Desk Support jobs involve providing the first line of technical assistance to users experiencing IT issues. Professionals in this role typically handle incoming requests via phone, email, or ticketing systems, troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. These roles require strong communication skills, basic technical knowledge, and a customer-focused attitude. Full-time positions generally offer consistent hours and may include benefits such as health insurance and paid time off.

What are the key skills and qualifications needed to thrive as a full time level 1 help desk support?

To thrive as a Full Time Level 1 Help Desk Support, you need a solid understanding of basic IT concepts, troubleshooting skills, and familiarity with operating systems, typically supported by a high school diploma or associate degree in IT. Experience with ticketing systems like ServiceNow or Zendesk and basic knowledge of remote desktop tools are commonly required. Strong communication, patience, and problem-solving abilities help you provide effective support and build trust with end users. These skills ensure timely resolution of technical issues and contribute to a positive user experience in fast-paced support environments.

What are some common challenges faced by full time level 1 help desk support staff, and how can they be addressed?

Level 1 Help Desk Support professionals often encounter challenges such as managing high volumes of support tickets, effectively communicating with users who have varying levels of technical knowledge, and quickly resolving repetitive or routine issues. To address these challenges, it's important to develop strong organizational and time-management skills, practice clear and empathetic communication, and utilize available knowledge bases or documentation for efficient troubleshooting. Regular collaboration with team members and escalation to higher-level support when needed can also help ensure customer satisfaction and professional growth.

What is the difference between Full Time Level 1 Help Desk Support vs Full Time Network Support Technician?

AspectFull Time Level 1 Help Desk SupportFull Time Network Support Technician
CertificationsCompTIA A+, HDI Support CenterCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportNetwork labs, server rooms, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, user support, ticket managementNetwork configuration, troubleshooting, hardware setup
Industry UsageIT support, customer service rolesNetwork infrastructure, enterprise IT environments

Full Time Level 1 Help Desk Support primarily handles user issues and basic troubleshooting, often in help desk or remote settings. In contrast, a Full Time Network Support Technician focuses on network infrastructure, requiring more specialized certifications and on-site technical work. Both roles are essential in IT support but differ in scope, environment, and technical complexity.

What cities are hiring for Full Time Level 1 Help Desk Support jobs?

Cities with the most Full Time Level 1 Help Desk Support job openings:

What are the most commonly searched types of Level 1 Help Desk Support jobs?

The most popular types of Level 1 Help Desk Support jobs are:

What states have the most Full Time Level 1 Help Desk Support jobs?

States with the most job openings for Full Time Level 1 Help Desk Support jobs include:

Full Time Level 1 Help Desk Support jobs near you

Help Desk Support I

Ask IT consulting

Denver, CO

$20.50 - $27.75/hr

Full-time

Re-posted 18 days ago

Job description

Company Description

Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients.

Job Description

Position: Help Desk Support I

Client: OIT

Location: Denver, Colorado 8020

REQ ID: RQS2017-7111

Duration: 2 + Months

Complete Description: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.


Qualifications

Qualifications:

The Service Desk is responsible for Tier I support. The temporary positions include Tier 1 as well as answering all incoming calls to the Service Desk. Due to the importance and high visibility of this position, it is expected that a person coming in to the Service Desk have basic troubleshooting skills of computer systems and software, customer service skills and knowledge of answering phones in a call center environment.

Additional Information

Thanks and Regards,

Jane Morgan

Ask IT Consulting logo

About Ask IT Consulting

Sourced by ZipRecruiter

Ask IT Consulting, based in Holtsville, NY, US, is a dynamic player in the IT and business solutions industry. Their services portfolio, as outlined on their official website (askitc.com), spans across a broad spectrum which includes IT consulting, talent management, digital and technology solutions. Founded with the goal to provide clients with the highest quality IT services, the company has steadily evolved and expanded as a leading resource, maintaining a powerful presence in the fields of information technology and business solutions alike. Ask IT Consulting believes firmly in its core values, which pivots upon integrity, excellence, respect, commitment, and diversity. As part of its mission, the company strives to deliver innovative and effective solutions for their clients that are tailored to meet their unique needs and objectives.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Holtsville, NY, US

Year founded

2008

Social media

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