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Full Time Level 1 Help Desk Support Jobs (NOW HIRING)

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis ... Key Responsibilities Deliver Tier 1 support for desktops, laptops, and peripherals Troubleshoot ...

NuAxis Innovations

Help Desk Support Technician

Whately, MA

$20.75 - $28/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis ... Key Responsibilities Deliver Tier 1 support for desktops, laptops, and peripherals Troubleshoot ...

NuAxis Innovations

Help Desk Support Technician

Granby, MA

$19.75 - $26.75/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis ... Key Responsibilities Deliver Tier 1 support for desktops, laptops, and peripherals Troubleshoot ...

NuAxis Innovations

Help Desk Support Technician

Hatfield, MA

$20.25 - $27.50/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis ... Key Responsibilities Deliver Tier 1 support for desktops, laptops, and peripherals Troubleshoot ...

Wunderlich-Malec

Help Desk Support

Hopkins, MN · On-site

$55K - $75K/yr

Wunderlich-Malec Engineering is a 100% employee-owned ESOP and one of the largest and most well ... Full-time employees may be eligible for the following benefits: Medical • Dental • Vision • ...

ADVENT

Help Desk Support Technician

Wauwatosa, WI · On-site

$56K - $83K/yr

Job Type Full-time Description Rediscover Purpose with ADVENT At ADVENT, we do healthcare ... Help Desk Support Technician Location: Wauwatosa, WI Are you ready to rediscover your professional ...

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Full Time Level 1 Help Desk Support information

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How much do full time level 1 help desk support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for full time level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are Full Time Level 1 Help Desk Support jobs?

Full Time Level 1 Help Desk Support jobs involve providing the first line of technical assistance to users experiencing IT issues. Professionals in this role typically handle incoming requests via phone, email, or ticketing systems, troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. These roles require strong communication skills, basic technical knowledge, and a customer-focused attitude. Full-time positions generally offer consistent hours and may include benefits such as health insurance and paid time off.

What is the difference between Full Time Level 1 Help Desk Support vs Full Time Network Support Technician?

AspectFull Time Level 1 Help Desk SupportFull Time Network Support Technician
CertificationsCompTIA A+, HDI Support CenterCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportNetwork labs, server rooms, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, user support, ticket managementNetwork configuration, troubleshooting, hardware setup
Industry UsageIT support, customer service rolesNetwork infrastructure, enterprise IT environments

Full Time Level 1 Help Desk Support primarily handles user issues and basic troubleshooting, often in help desk or remote settings. In contrast, a Full Time Network Support Technician focuses on network infrastructure, requiring more specialized certifications and on-site technical work. Both roles are essential in IT support but differ in scope, environment, and technical complexity.

What are some common challenges faced by Full Time Level 1 Help Desk Support staff, and how can they be addressed?

Level 1 Help Desk Support professionals often encounter challenges such as managing high volumes of support tickets, effectively communicating with users who have varying levels of technical knowledge, and quickly resolving repetitive or routine issues. To address these challenges, it's important to develop strong organizational and time-management skills, practice clear and empathetic communication, and utilize available knowledge bases or documentation for efficient troubleshooting. Regular collaboration with team members and escalation to higher-level support when needed can also help ensure customer satisfaction and professional growth.

What are the key skills and qualifications needed to thrive as a Full Time Level 1 Help Desk Support, and why are they important?

To thrive as a Full Time Level 1 Help Desk Support, you need a solid understanding of basic IT concepts, troubleshooting skills, and familiarity with operating systems, typically supported by a high school diploma or associate degree in IT. Experience with ticketing systems like ServiceNow or Zendesk and basic knowledge of remote desktop tools are commonly required. Strong communication, patience, and problem-solving abilities help you provide effective support and build trust with end users. These skills ensure timely resolution of technical issues and contribute to a positive user experience in fast-paced support environments.
What cities are hiring for Full Time Level 1 Help Desk Support jobs? Cities with the most Full Time Level 1 Help Desk Support job openings:
What are the most commonly searched types of Level 1 Help Desk Support jobs? The most popular types of Level 1 Help Desk Support jobs are:
What states have the most Full Time Level 1 Help Desk Support jobs? States with the most job openings for Full Time Level 1 Help Desk Support jobs include:
Full Time Level 1 Help Desk Support jobs near you
Help Desk Support Technician

Help Desk Support Technician

NuAxis Innovations

Shepherdstown, WV

$16 - $21.50/hr

Full-time

Posted 8 hours ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. 

We believe happy employees do amazing work, so join our team NOW. We are currently seeking a Help Desk Support Technician for a Full-Time  position.

Overview

NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations.

Key Responsibilities

  • Deliver Tier 1 support for desktops, laptops, and peripherals

  • Troubleshoot hardware/software issues and coordinate repairs

  • Support network connectivity, VPN, and remote access tools

  • Perform system imaging and OS deployment (Windows 10/11)

  • Manage incidents through ticketing systems

  • Support antivirus/security protocols and endpoint protection

  • Provide user training and guidance

Required Qualifications

  • 1-3 years of technical support experience

  • CompTIA A+ or equivalent

  • Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)

Preferred

  • Experience supporting government clients

  • Knowledge of endpoint security tools

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile: 

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.  Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Employment Type: Full time

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