Help Desk
Austin, TX · On-site
$19.75 - $26.75/hr
Aalo Atomics, based in Austin, TX, invites applications for Fall 2026 Information Technology Intern - Level 1 Help Desk. Supported IT operations provide hands‐on experience in troubleshooting ...
Help Desk
Austin, TX · On-site
$19.75 - $26.75/hr
Aalo Atomics, based in Austin, TX, invites applications for Fall 2026 Information Technology Intern - Level 1 Help Desk. Supported IT operations provide hands‐on experience in troubleshooting ...
Help Desk
Austin, TX · On-site
$19.75 - $26.75/hr
Aalo Atomics, based in Austin, TX, invites applications for Fall 2026 Information Technology Intern - Level 1 Help Desk. Supported IT operations provide hands‐on experience in troubleshooting ...
Help Desk
Austin, TX · On-site
$19.75 - $26.75/hr
Aalo Atomics, based in Austin, TX, invites applications for Fall 2026 Information Technology Intern - Level 1 Help Desk. Supported IT operations provide hands‐on experience in troubleshooting ...
Help Desk Agent
Austin, TX · On-site
$16.75 - $21.50/hr
Aalo Atomics, based in Austin, TX, invites applications for Fall 2026 Information Technology Intern - Level 1 Help Desk. Supported IT operations provide hands‐on experience in troubleshooting ...
Help Desk Agent
Austin, TX · On-site
$16.75 - $21.50/hr
Aalo Atomics, based in Austin, TX, invites applications for Fall 2026 Information Technology Intern - Level 1 Help Desk. Supported IT operations provide hands‐on experience in troubleshooting ...
Help Desk Agent
Austin, TX · On-site
$16.75 - $21.50/hr
Aalo Atomics, based in Austin, TX, invites applications for Fall 2026 Information Technology Intern - Level 1 Help Desk. Supported IT operations provide hands‐on experience in troubleshooting ...
Help Desk Agent
Austin, TX · On-site
$16.75 - $21.50/hr
Aalo Atomics, based in Austin, TX, invites applications for Fall 2026 Information Technology Intern - Level 1 Help Desk. Supported IT operations provide hands‐on experience in troubleshooting ...
Yardi Help Desk Support
Dallas, TX · On-site
$20.25 - $27.75/hr
Responsibilities: The Yardi Help Desk Support professional provides first-level technical ... Work Mode: Full Time, Work from Office
Yardi Help Desk Support
Dallas, TX · On-site
$20.25 - $27.75/hr
Responsibilities: The Yardi Help Desk Support professional provides first-level technical ... Work Mode: Full Time, Work from Office
Help Desk Support Technician
Houston, TX · On-site
$19 - $25.75/hr
Permanent, Full Time Work Status: Hybrid Help Desk Support Technician Hanwha Qcells USA Corp ... Noise level ranges from moderate to high (if on construction worksite) * Under the Office ...
Help Desk Support Technician
Houston, TX · On-site
$19 - $25.75/hr
Permanent, Full Time Work Status: Hybrid Help Desk Support Technician Hanwha Qcells USA Corp ... Noise level ranges from moderate to high (if on construction worksite) * Under the Office ...
Help Desk Support Technician
$19 - $25.75/hr
Permanent, Full Time Work Status: Hybrid Help Desk Support Technician Hanwha Qcells USA Corp ... Noise level ranges from moderate to high (if on construction worksite) * Under the Office ...
Help Desk Support Technician
$19 - $25.75/hr
Permanent, Full Time Work Status: Hybrid Help Desk Support Technician Hanwha Qcells USA Corp ... Noise level ranges from moderate to high (if on construction worksite) * Under the Office ...
Help Desk Technician
San Antonio, TX · On-site
$20.75 - $28/hr
Job Type Full-time Description About our company: Bakerly, a happy family-owned company, is proud ... Level 1 Help Desk & User Support: * Serve as the first point of contact for Level 1 helpdesk ...
Help Desk Technician
San Antonio, TX · On-site
$20.75 - $28/hr
Job Type Full-time Description About our company: Bakerly, a happy family-owned company, is proud ... Level 1 Help Desk & User Support: * Serve as the first point of contact for Level 1 helpdesk ...
Help Desk Technician
San Antonio, TX · On-site
$20.75 - $28/hr
Level 1 Help Desk & User Support: * Serve as the first point of contact for Level 1 helpdesk ... Job Type: Exempt/Salary. Full-time. Fully Onsite. Location: San Antonio, TX Benefits and Perks:
Quick apply
Help Desk Technician
San Antonio, TX · On-site
$20.75 - $28/hr
Level 1 Help Desk & User Support: * Serve as the first point of contact for Level 1 helpdesk ... Job Type: Exempt/Salary. Full-time. Fully Onsite. Location: San Antonio, TX Benefits and Perks:
Help Desk Technician
$20.75 - $28/hr
Level 1 Help Desk & User Support: * Serve as the first point of contact for Level 1 helpdesk ... Job Type: Exempt/Salary. Full-time. Fully Onsite. Location: San Antonio, TX Benefits and Perks:
Help Desk Technician
$20.75 - $28/hr
Level 1 Help Desk & User Support: * Serve as the first point of contact for Level 1 helpdesk ... Job Type: Exempt/Salary. Full-time. Fully Onsite. Location: San Antonio, TX Benefits and Perks:
Help Desk Support Technician (Level II)
$19.75 - $26.75/hr
... skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an ... Full time Location: Dallas, TX
Quick apply
Help Desk Support Technician (Level II)
$19.75 - $26.75/hr
... skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an ... Full time Location: Dallas, TX
Help Desk Support Technician (Level II)
$18.50 - $24.75/hr
Summary A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on ...
Quick apply
Help Desk Support Technician (Level II)
$18.50 - $24.75/hr
Summary A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on ...
Help Desk Support Technician (Level II)
Dallas, TX · On-site
$19.75 - $26.75/hr
K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands ...
Help Desk Support Technician (Level II)
Dallas, TX · On-site
$19.75 - $26.75/hr
K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands ...
Managed Service Help Desk Support Level 2
$18 - $24.25/hr
The position that we are looking to fill is for a full-time Level 2 help desk / field technician ... Providing remote support * 365 / GSuite knowledge a big plus Duties will include everything from ...
Managed Service Help Desk Support Level 2
$18 - $24.25/hr
The position that we are looking to fill is for a full-time Level 2 help desk / field technician ... Providing remote support * 365 / GSuite knowledge a big plus Duties will include everything from ...
Managed Service Help Desk Support Level 2
San Antonio, TX · On-site
$50K - $60K/yr
The position that we are looking to fill is for a full-time Level 2 help desk / field technician ... Providing remote support * 365 / GSuite knowledge a big plus Duties will include everything from ...
Managed Service Help Desk Support Level 2
San Antonio, TX · On-site
$50K - $60K/yr
The position that we are looking to fill is for a full-time Level 2 help desk / field technician ... Providing remote support * 365 / GSuite knowledge a big plus Duties will include everything from ...
Help Desk Support
$19.25 - $26/hr
Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500 ... 1-2 years experience in a call center environment 2+ years experience in a technical environment.
Help Desk Support
$19.25 - $26/hr
Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500 ... 1-2 years experience in a call center environment 2+ years experience in a technical environment.
Information Technology Help Desk Support Technician [IT Desktop Support Technician (Help Desk Tec...
$18.25 - $24.75/hr
The candidate will perform IT Help Desk Services (level 1 & 2 category support) on both the computer network as well as telephone system supporting a user base of around 300 people. Based on past ...
Information Technology Help Desk Support Technician [IT Desktop Support Technician (Help Desk Tec...
$18.25 - $24.75/hr
The candidate will perform IT Help Desk Services (level 1 & 2 category support) on both the computer network as well as telephone system supporting a user base of around 300 people. Based on past ...
Help Desk Support III
$19.75 - $26.75/hr
... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.
Help Desk Support III
$19.75 - $26.75/hr
... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.
Help Desk Support III
$19.75 - $26.75/hr
... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.
Help Desk Support III
$19.75 - $26.75/hr
... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.
Help Desk Support III
$19.75 - $26.75/hr
... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.
Help Desk Support III
$19.75 - $26.75/hr
... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.
Full Time Level 1 Help Desk Support information
What is a full time level 1 help desk support?
Full Time Level 1 Help Desk Support jobs involve providing the first line of technical assistance to users experiencing IT issues. Professionals in this role typically handle incoming requests via phone, email, or ticketing systems, troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. These roles require strong communication skills, basic technical knowledge, and a customer-focused attitude. Full-time positions generally offer consistent hours and may include benefits such as health insurance and paid time off.
What are the key skills and qualifications needed to thrive as a full time level 1 help desk support?
To thrive as a Full Time Level 1 Help Desk Support, you need a solid understanding of basic IT concepts, troubleshooting skills, and familiarity with operating systems, typically supported by a high school diploma or associate degree in IT. Experience with ticketing systems like ServiceNow or Zendesk and basic knowledge of remote desktop tools are commonly required. Strong communication, patience, and problem-solving abilities help you provide effective support and build trust with end users. These skills ensure timely resolution of technical issues and contribute to a positive user experience in fast-paced support environments.
What are some common challenges faced by full time level 1 help desk support staff, and how can they be addressed?
Level 1 Help Desk Support professionals often encounter challenges such as managing high volumes of support tickets, effectively communicating with users who have varying levels of technical knowledge, and quickly resolving repetitive or routine issues. To address these challenges, it's important to develop strong organizational and time-management skills, practice clear and empathetic communication, and utilize available knowledge bases or documentation for efficient troubleshooting. Regular collaboration with team members and escalation to higher-level support when needed can also help ensure customer satisfaction and professional growth.
What is the difference between Full Time Level 1 Help Desk Support vs Full Time Network Support Technician?
| Aspect | Full Time Level 1 Help Desk Support | Full Time Network Support Technician |
|---|---|---|
| Certifications | CompTIA A+, HDI Support Center | CompTIA Network+, Cisco CCNA |
| Work Environment | Help desk, call centers, remote support | Network labs, server rooms, on-site troubleshooting |
| Job Responsibilities | Basic troubleshooting, user support, ticket management | Network configuration, troubleshooting, hardware setup |
| Industry Usage | IT support, customer service roles | Network infrastructure, enterprise IT environments |
Full Time Level 1 Help Desk Support primarily handles user issues and basic troubleshooting, often in help desk or remote settings. In contrast, a Full Time Network Support Technician focuses on network infrastructure, requiring more specialized certifications and on-site technical work. Both roles are essential in IT support but differ in scope, environment, and technical complexity.
What are the most commonly searched types of Level 1 Help Desk Support jobs in Texas?
The most popular types of Level 1 Help Desk Support jobs in Texas are:
What cities in Texas are hiring for Full Time Level 1 Help Desk Support jobs?
Cities in Texas with the most Full Time Level 1 Help Desk Support job openings:
Help Desk
Austin, TX • On-site
Aalo Atomics
$19.75 - $26.75/hr
Full-time
This job post has expired 2 days ago. Applications are no longer accepted.
Job description
Aalo Atomics, based in Austin, TX, invites applications for Fall 2026 Information Technology Intern – Level 1 Help Desk. Supported IT operations provide hands‐on experience in troubleshooting, ticketing, and end‐user support. Responsibilities include documenting tickets, basic hardware/software support, user assistance, and workstation setup. The role emphasizes customer service, security practices, and collaboration with IT staff in a small, growth‐oriented team. #J-18808-Ljbffr