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Weekend Level 1 Help Desk Support Jobs in Texas (NOW HIRING)

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Responsibilities: The Yardi Help Desk Support professional provides first-level technical ... period (one month or less) will be given preference. Location: Dallas, Texas, USA Timezone:

Qcells

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

... one of the top 8 business conglomerates in South Korea. SUMMARY We are seeking a diligent and ... Noise level ranges from moderate to high (if on construction worksite) * Under the Office ...

Infojini Inc

Help Desk Support

Dallas, TX

$19.75 - $26.75/hr

... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills ...

Qcells

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

... one of the top 8 business conglomerates in South Korea. SUMMARY We are seeking a diligent and ... Noise level ranges from moderate to high (if on construction worksite) * Under the Office ...

Qcells

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

... one of the top 8 business conglomerates in South Korea. SUMMARY We are seeking a diligent and ... Noise level ranges from moderate to high (if on construction worksite) * Under the Office ...

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands ...

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

Summary A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on ...

Collabera

Help Desk Support

Carrollton, TX

$19.25 - $26/hr

Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500 ... 1-2 years experience in a call center environment 2+ years experience in a technical environment.

Judge Group, Inc.

Tier 1 Help Desk Technician

Haslet, TX · On-site

$20 - $24/hr

  • Medical

Support covers alarm testing, maintenance, repairs, pricing, and hardware troubleshooting. Key ... Flexible schedule, including weekends and holidays. Knowledge of POS systems and enterprise retail ...

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Role Overview Provide first-level technical support to users, resolving hardware, software, and ... help desk or technical support experience * Strong knowledge of Windows operating systems

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX · On-site

$18 - $24.50/hr

They are seeking a Tier 1 Help Desk Technician to assist in operating an environment where all incidents, problems, requests, and service requests for end-users are received, monitored, tracked, and ...

Genesis10

Help Desk Support Specialist

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... the next level of support Perform administration of Windows Server, Desktop Operating Systems ... High school diploma 1-2 years of experience in a similar role Prior experience supporting a ...

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX · On-site

$18 - $24.50/hr

As a Tier 1 Help Desk Technician, you will assist in operating an environment for managing incidents, problems, and service requests for end-users, ensuring effective communication and resolution.

STAR PIPE PRODUCTS, LTD

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

Organizes IT support requests and works to resolve issues and answer questions for the end-user ... Expert level knowledge of computer hardware and troubleshooting and standard desktop software ...

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Weekend Level 1 Help Desk Support information

What is a Weekend Level 1 Help Desk Support?

Weekend Level 1 Help Desk Support professionals are entry-level IT support staff who provide assistance to users experiencing technical issues, typically during weekends when regular staff may be unavailable. Their responsibilities include troubleshooting basic hardware and software problems, answering user queries, and escalating more complex issues to higher-level support teams. They often work shifts, handle support tickets, and ensure that end-users receive timely help, minimizing downtime and disruptions during weekends.

What are the key skills and qualifications needed to thrive as a Weekend Level 1 Help Desk Support?

To thrive as a Weekend Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and typically a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is often required. Strong communication, patience, and the ability to remain calm under pressure help you effectively assist users and resolve issues. These skills and qualities ensure prompt and accurate technical support, leading to high user satisfaction and efficient problem resolution during critical weekend hours.

What are the typical challenges faced by Weekend Level 1 Help Desk Support, and how can they effectively address them?

Weekend Level 1 Help Desk Support staff often encounter challenges such as handling a higher volume of urgent requests due to reduced weekday staff and limited access to escalation resources. Effective time management and strong communication skills are essential for prioritizing tickets and providing clear updates to users. Additionally, building a solid understanding of common technical issues and available knowledge base resources can help resolve problems efficiently, even during off-hours. Collaborating with remote team members and documenting incidents thoroughly ensures smooth handovers to weekday teams.

What is the difference between Weekend Level 1 Help Desk Support vs Weekend Network Support Technician?

AspectWeekend Level 1 Help Desk SupportWeekend Network Support Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, call center, remote supportNetwork troubleshooting, on-site or remote
Industry UsageIT support, customer serviceNetwork infrastructure, enterprise IT
Common Search IntentBasic IT support roles, help desk jobsNetwork troubleshooting, infrastructure support

Weekend Level 1 Help Desk Support primarily handles basic IT issues, customer inquiries, and remote troubleshooting, often requiring certifications like CompTIA A+. In contrast, Weekend Network Support Technicians focus on network infrastructure, troubleshooting connectivity issues, and may need network-specific certifications like Cisco CCNA. While both roles support IT operations, Help Desk roles are more customer service-oriented, whereas Network Support roles involve technical network management.

What are the most commonly searched types of Level 1 Help Desk Support jobs in Texas?

The most popular types of Level 1 Help Desk Support jobs in Texas are:

What cities in Texas are hiring for Weekend Level 1 Help Desk Support jobs?

Cities in Texas with the most Weekend Level 1 Help Desk Support job openings:

Weekend Level 1 Help Desk Support jobs near you

Yardi Help Desk Support

Assetsoft

Dallas, TX • On-site

$20.25 - $27.75/hr

Full-time

Re-posted 11 days ago

Job description


Yardi Help Desk Support
About Assetsoft:
Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and IT services for the real estate, construction, investment management, and property technology sectors. With a dedicated focus on enterprise platforms such as Yardi, MRI, Procore, and Microsoft Dynamics, we empower businesses to enhance operational efficiency, maximize returns, and embrace digital transformation. Committed to sustainability and innovation, Assetsoft also integrates green solutions into our service offerings to help shape a more sustainable future in real estate technology.
Position Description:
We are seeking a detail-oriented and customer-focused Yardi Help Desk Support professional to provide technical assistance, troubleshooting, and functional guidance to clients utilizing Yardi solutions. The ideal candidate will have proven experience in Yardi Voyager, with expertise in Yardi modules such as Commercial and Residential, along with strong problem-solving abilities and a commitment to delivering high-quality client support.
Responsibilities:
The Yardi Help Desk Support professional provides first-level technical assistance, troubleshooting, and functional support for Yardi applications, ensuring efficient resolution of user issues and maintaining smooth system operations. This role includes, but is not limited to the following primary duties:
• Log, prioritize, and manage incoming support tickets, ensuring timely updates and resolution in alignment with service level agreements (SLAs).
• Deliver first-level technical and functional assistance, resolving common Yardi-related issues and escalating complex matters to higher support tiers with detailed documentation.
• Handle service requests, incidents, and inquiries in a timely and professional manner.
• Provide functional support and guidance on Yardi modules, including Commercial and Residential, ensuring accurate configuration, data integrity, and optimal system utilization.
• Escalate complex issues to higher-tier support or development teams, ensuring clear documentation and communication of troubleshooting steps.
• Assist in testing system configurations, patches, and upgrades before deployment.
• Maintain accurate records of all support activities in the ticketing system.
• Collaborate with cross-functional teams to identify recurring issues and recommend system/process improvements.
• Deliver user training and create knowledge base articles to enhance client self-service capabilities.
Education:
Bachelor's degree in Information Technology, Computer Science, Business, or related field preferred.
Requirements
Qualifications:
• Minimum of 3 years' experience providing technical support for Yardi Voyager, including troubleshooting, configuration, and user assistance.
• Proven hands-on experience with Yardi Voyager, with proficiency in Commercial and Residential modules.
• Strong understanding of property management operations, processes, and workflows.
• Excellent analytical, troubleshooting, and problem-solving skills with attention to detail.
• Strong written and verbal communication abilities, capable of explaining technical concepts to non -technical stakeholders.
• Ability to work independently, manage multiple priorities, and perform effectively in a fast-paced environment.
• Proficiency in documenting support cases, resolutions, and best practices.
• Familiarity with help desk ticketing systems and remote support tools.
• Candidates with a short notice period (one month or less) will be given preference.
Location: Dallas, Texas, USA
Timezone: Flexibility to work in the PST time zone.
Work Mode: Full Time, Work from Office

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