Help Desk Support
San Antonio, TX · On-site
Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote support tools ... Follow established service level agreements (SLAs) and ensure timely issue resolution * Maintain ...
Help Desk Support
San Antonio, TX · On-site
Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote support tools ... Follow established service level agreements (SLAs) and ensure timely issue resolution * Maintain ...
Yardi Help Desk Support
Dallas, TX · On-site
$20.25 - $27.75/hr
Responsibilities: The Yardi Help Desk Support professional provides first-level technical ... period (one month or less) will be given preference. Location: Dallas, Texas, USA Timezone:
Yardi Help Desk Support
Dallas, TX · On-site
$20.25 - $27.75/hr
Responsibilities: The Yardi Help Desk Support professional provides first-level technical ... period (one month or less) will be given preference. Location: Dallas, Texas, USA Timezone:
Help Desk Support
$19.75 - $26.75/hr
... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills ...
Help Desk Support
$19.75 - $26.75/hr
... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills ...
Help Desk Technician
San Antonio, TX · On-site
$20.75 - $28/hr
Level 1 Help Desk & User Support: * Serve as the first point of contact for Level 1 helpdesk tickets, troubleshooting hardware and software issues in a timely manner, both in person and remotely.
Help Desk Technician
San Antonio, TX · On-site
$20.75 - $28/hr
Level 1 Help Desk & User Support: * Serve as the first point of contact for Level 1 helpdesk tickets, troubleshooting hardware and software issues in a timely manner, both in person and remotely.
Help Desk Technician
San Antonio, TX · On-site
$20.75 - $28/hr
Level 1 Help Desk & User Support: * Serve as the first point of contact for Level 1 helpdesk tickets, troubleshooting hardware and software issues in a timely manner, both in person and remotely.
Help Desk Technician
San Antonio, TX · On-site
$20.75 - $28/hr
Level 1 Help Desk & User Support: * Serve as the first point of contact for Level 1 helpdesk tickets, troubleshooting hardware and software issues in a timely manner, both in person and remotely.
Help Desk Technician
San Antonio, TX · On-site
$20.75 - $28/hr
Level 1 Help Desk & User Support: * Serve as the first point of contact for Level 1 helpdesk tickets, troubleshooting hardware and software issues in a timely manner, both in person and remotely.
Quick apply
Help Desk Technician
San Antonio, TX · On-site
$20.75 - $28/hr
Level 1 Help Desk & User Support: * Serve as the first point of contact for Level 1 helpdesk tickets, troubleshooting hardware and software issues in a timely manner, both in person and remotely.
Help Desk Support Technician (Level II)
Dallas, TX · On-site
$19.75 - $26.75/hr
Summary A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on ...
Quick apply
Help Desk Support Technician (Level II)
Dallas, TX · On-site
$19.75 - $26.75/hr
Summary A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on ...
Help Desk Support Specialist
Coppell, TX · On-site
ONE PERSON THEY COUNT ON. When the technology works, nobody notices. That's the goal. DuraServ is looking for a technically sharp Help Desk Support Specialist who resolves escalated issues fast ...
Help Desk Support Specialist
Coppell, TX · On-site
ONE PERSON THEY COUNT ON. When the technology works, nobody notices. That's the goal. DuraServ is looking for a technically sharp Help Desk Support Specialist who resolves escalated issues fast ...
Help Desk Support Technician (Level II)
Dallas, TX · On-site
$70K - $80K/yr
Summary A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on ...
Quick apply
Help Desk Support Technician (Level II)
Dallas, TX · On-site
$70K - $80K/yr
Summary A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on ...
Help Desk Support Technician (Level II)
Dallas, TX · On-site
$19.75 - $26.75/hr
K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands ...
Help Desk Support Technician (Level II)
Dallas, TX · On-site
$19.75 - $26.75/hr
K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands ...
Help Desk Support Specialist (Level 2 & Level 3) Duration: 12 months Location: Austin, TX (Onsite ... Experience providing support for one or more Texas State Agencies. * Experience with ITSM practices ...
Quick apply
Help Desk Support Specialist (Level 2 & Level 3) Duration: 12 months Location: Austin, TX (Onsite ... Experience providing support for one or more Texas State Agencies. * Experience with ITSM practices ...
Information Technology Help Desk Support Technician [IT Desktop Support Technician (Help Desk Tec...
Fort Bliss, TX · On-site
$18.25 - $24.75/hr
The candidate will perform IT Help Desk Services (level 1 & 2 category support) on both the computer network as well as telephone system supporting a user base of around 300 people. Based on past ...
Information Technology Help Desk Support Technician [IT Desktop Support Technician (Help Desk Tec...
Fort Bliss, TX · On-site
$18.25 - $24.75/hr
The candidate will perform IT Help Desk Services (level 1 & 2 category support) on both the computer network as well as telephone system supporting a user base of around 300 people. Based on past ...
Part Time Help Desk Support
Wharton, TX · On-site
$12.56/hr
Information Technology Opening Date: 08/20/2026 General Description The Part Time Help Desk Support ... One (1) year of current office work experience or equivalent education (30 college credit hours) or ...
Part Time Help Desk Support
Wharton, TX · On-site
$12.56/hr
Information Technology Opening Date: 08/20/2026 General Description The Part Time Help Desk Support ... One (1) year of current office work experience or equivalent education (30 college credit hours) or ...
Help Desk Support
Carrollton, TX · On-site
$19.25 - $26/hr
Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500 ... 1-2 years experience in a call center environment 2+ years experience in a technical environment.
Help Desk Support
Carrollton, TX · On-site
$19.25 - $26/hr
Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500 ... 1-2 years experience in a call center environment 2+ years experience in a technical environment.
Tier 1 Help Desk Technician
Haslet, TX · On-site
$20 - $24/hr
Support covers alarm testing, maintenance, repairs, pricing, and hardware troubleshooting. Key ... Flexible schedule, including weekends and holidays. Knowledge of POS systems and enterprise retail ...
Tier 1 Help Desk Technician
Haslet, TX · On-site
$20 - $24/hr
Support covers alarm testing, maintenance, repairs, pricing, and hardware troubleshooting. Key ... Flexible schedule, including weekends and holidays. Knowledge of POS systems and enterprise retail ...
Help Desk Analyst
San Antonio, TX · On-site
$18.50 - $25.25/hr
Role Overview Provide first-level technical support to users, resolving hardware, software, and ... help desk or technical support experience * Strong knowledge of Windows operating systems
Quick apply
Help Desk Analyst
San Antonio, TX · On-site
$18.50 - $25.25/hr
Role Overview Provide first-level technical support to users, resolving hardware, software, and ... help desk or technical support experience * Strong knowledge of Windows operating systems
Help Desk Support III
$19.75 - $26.75/hr
... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.
Help Desk Support III
$19.75 - $26.75/hr
... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.
Help Desk Support III
Dallas, TX · On-site
$19.75 - $26.75/hr
... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.
Help Desk Support III
Dallas, TX · On-site
$19.75 - $26.75/hr
... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.
Help Desk Support III
Dallas, TX · On-site
$19.75 - $26.75/hr
... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.
Help Desk Support III
Dallas, TX · On-site
$19.75 - $26.75/hr
... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.
Help Desk Support III
Dallas, TX · On-site
$19.75 - $26.75/hr
... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.
Help Desk Support III
Dallas, TX · On-site
$19.75 - $26.75/hr
... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.
Weekend Level 1 Help Desk Support information
What is a Weekend Level 1 Help Desk Support?
Weekend Level 1 Help Desk Support professionals are entry-level IT support staff who provide assistance to users experiencing technical issues, typically during weekends when regular staff may be unavailable. Their responsibilities include troubleshooting basic hardware and software problems, answering user queries, and escalating more complex issues to higher-level support teams. They often work shifts, handle support tickets, and ensure that end-users receive timely help, minimizing downtime and disruptions during weekends.
What are the key skills and qualifications needed to thrive as a Weekend Level 1 Help Desk Support?
To thrive as a Weekend Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and typically a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is often required. Strong communication, patience, and the ability to remain calm under pressure help you effectively assist users and resolve issues. These skills and qualities ensure prompt and accurate technical support, leading to high user satisfaction and efficient problem resolution during critical weekend hours.
What are the typical challenges faced by Weekend Level 1 Help Desk Support, and how can they effectively address them?
Weekend Level 1 Help Desk Support staff often encounter challenges such as handling a higher volume of urgent requests due to reduced weekday staff and limited access to escalation resources. Effective time management and strong communication skills are essential for prioritizing tickets and providing clear updates to users. Additionally, building a solid understanding of common technical issues and available knowledge base resources can help resolve problems efficiently, even during off-hours. Collaborating with remote team members and documenting incidents thoroughly ensures smooth handovers to weekday teams.
What is the difference between Weekend Level 1 Help Desk Support vs Weekend Network Support Technician?
| Aspect | Weekend Level 1 Help Desk Support | Weekend Network Support Technician |
|---|---|---|
| Certifications | CompTIA A+, ITIL Foundation | CompTIA Network+, Cisco CCNA (preferred) |
| Work Environment | Help desk, call center, remote support | Network troubleshooting, on-site or remote |
| Industry Usage | IT support, customer service | Network infrastructure, enterprise IT |
| Common Search Intent | Basic IT support roles, help desk jobs | Network troubleshooting, infrastructure support |
Weekend Level 1 Help Desk Support primarily handles basic IT issues, customer inquiries, and remote troubleshooting, often requiring certifications like CompTIA A+. In contrast, Weekend Network Support Technicians focus on network infrastructure, troubleshooting connectivity issues, and may need network-specific certifications like Cisco CCNA. While both roles support IT operations, Help Desk roles are more customer service-oriented, whereas Network Support roles involve technical network management.
What are the most commonly searched types of Level 1 Help Desk Support jobs in Texas?
The most popular types of Level 1 Help Desk Support jobs in Texas are:
What cities in Texas are hiring for Weekend Level 1 Help Desk Support jobs?
Cities in Texas with the most Weekend Level 1 Help Desk Support job openings:
Help Desk Support
San Antonio, TX • On-site
Kforce Technology Staffing
• IT Services • 1 - 5K employees1,001 - 5,000 employees
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 9 days ago
Job description
RESPONSIBILITIES:
Kforce has a client in San Antonio, TX seeking a Help Desk Support Specialist.
Key Responsibilities:
* Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote support tools
* Troubleshoot and resolve hardware, software, printer, mobile device, and network connectivity issues
* Respond to and document incidents, service requests, and troubleshooting activities in the ticketing system
* Escalate complex technical issues to appropriate support teams when necessary
* Set up, configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices
* Create, modify, and disable user accounts and access permissions
* Support Microsoft 365, email systems, and commonly used business applications
* Assist with onboarding and offboarding activities, including account provisioning and equipment setup
* Follow established service level agreements (SLAs) and ensure timely issue resolution
* Maintain accurate documentation, knowledge base articles, and support procedures
* Provide excellent customer service and communicate technical information in a clear, user-friendly manner
REQUIREMENTS:
* High School diploma/GED or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred
* 1+ years of experience in a help desk, service desk, desktop support, or technical support environment
* Experience with ticketing systems such as ServiceNow, Jira Service Management, Remedy, or similar platforms
* Working knowledge of Windows operating systems, Microsoft 365, Active Directory, and basic networking concepts
* Strong troubleshooting, problem-solving, and analytical skills
* Excellent written and verbal communication skills
* Ability to prioritize workload, manage multiple tasks, and work effectively in a fast-paced environment
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in San Antonio, TX seeking a Help Desk Support Specialist.
Key Responsibilities:
* Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote support tools
* Troubleshoot and resolve hardware, software, printer, mobile device, and network connectivity issues
* Respond to and document incidents, service requests, and troubleshooting activities in the ticketing system
* Escalate complex technical issues to appropriate support teams when necessary
* Set up, configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices
* Create, modify, and disable user accounts and access permissions
* Support Microsoft 365, email systems, and commonly used business applications
* Assist with onboarding and offboarding activities, including account provisioning and equipment setup
* Follow established service level agreements (SLAs) and ensure timely issue resolution
* Maintain accurate documentation, knowledge base articles, and support procedures
* Provide excellent customer service and communicate technical information in a clear, user-friendly manner
REQUIREMENTS:
* High School diploma/GED or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred
* 1+ years of experience in a help desk, service desk, desktop support, or technical support environment
* Experience with ticketing systems such as ServiceNow, Jira Service Management, Remedy, or similar platforms
* Working knowledge of Windows operating systems, Microsoft 365, Active Directory, and basic networking concepts
* Strong troubleshooting, problem-solving, and analytical skills
* Excellent written and verbal communication skills
* Ability to prioritize workload, manage multiple tasks, and work effectively in a fast-paced environment
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
About Kforce
Sourced by ZipRecruiter
Kforce is a professional staffing services firm that is located in Tampa, Florida, US. Operational since 1962, it specializes in flexible and direct hire staffing in Technology and Finance & Accounting, engaging over 23,000 highly skilled professionals annually with more than 4,000 customers. Kforce operates within various industry sectors such as healthcare, financial services, communications, and government. Their mission is to have a meaningful impact on all the lives they serve, with a focus on integrity, respect, and trust.
Industry
It services and finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
Tampa, FL, US