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Weekend Level 1 Help Desk Support Jobs in Texas (NOW HIRING)

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX · On-site

$18 - $24.50/hr

They are seeking a Tier 1 Help Desk Technician to assist in operating an environment where all incidents, problems, requests, and service requests for end-users are received, monitored, tracked, and ...

The Exchange

Help Desk Support III

Dallas, TX · On-site

$19.75 - $26.75/hr

... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.

The Exchange

Help Desk Support III

Dallas, TX · On-site

$19.75 - $26.75/hr

... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.

Exchange Careers

Help Desk Support III

Dallas, TX

$19.75 - $26.75/hr

... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.

The Exchange

Help Desk Support III

Dallas, TX · On-site

$19.75 - $26.75/hr

... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.

The Exchange

Help Desk Support III

Dallas, TX · On-site

$19.75 - $26.75/hr

... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.

Exchange

Help Desk Support III

Dallas, TX · On-site

$19.75 - $26.75/hr

... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.

Exchange

Help Desk Support III

Dallas, TX · On-site

$19.75 - $26.75/hr

... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.

Exchange Careers

Help Desk Support III

Dallas, TX · On-site

$19.75 - $26.75/hr

... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX · On-site

$18 - $24.50/hr

As a Tier 1 Help Desk Technician, you will assist in operating an environment for managing incidents, problems, and service requests for end-users, ensuring effective communication and resolution.

STAR PIPE PRODUCTS, LTD

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

Organizes IT support requests and works to resolve issues and answer questions for the end-user ... Expert level knowledge of computer hardware and troubleshooting and standard desktop software ...

Star Pipe Products

Help Desk Support Tier 1

Houston, TX

$20.50 - $27.50/hr

Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties ...

Star Pipe Products, Ltd.

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties ...

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All JobsLevel 1 Help Desk Support JobsWeekend Level 1 Help Desk Support JobsWeekend Level 1 Help Desk Support Jobs in Texas

Weekend Level 1 Help Desk Support information

What is a Weekend Level 1 Help Desk Support?

Weekend Level 1 Help Desk Support professionals are entry-level IT support staff who provide assistance to users experiencing technical issues, typically during weekends when regular staff may be unavailable. Their responsibilities include troubleshooting basic hardware and software problems, answering user queries, and escalating more complex issues to higher-level support teams. They often work shifts, handle support tickets, and ensure that end-users receive timely help, minimizing downtime and disruptions during weekends.

What are the key skills and qualifications needed to thrive as a Weekend Level 1 Help Desk Support?

To thrive as a Weekend Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and typically a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is often required. Strong communication, patience, and the ability to remain calm under pressure help you effectively assist users and resolve issues. These skills and qualities ensure prompt and accurate technical support, leading to high user satisfaction and efficient problem resolution during critical weekend hours.

What are the typical challenges faced by Weekend Level 1 Help Desk Support, and how can they effectively address them?

Weekend Level 1 Help Desk Support staff often encounter challenges such as handling a higher volume of urgent requests due to reduced weekday staff and limited access to escalation resources. Effective time management and strong communication skills are essential for prioritizing tickets and providing clear updates to users. Additionally, building a solid understanding of common technical issues and available knowledge base resources can help resolve problems efficiently, even during off-hours. Collaborating with remote team members and documenting incidents thoroughly ensures smooth handovers to weekday teams.

What is the difference between Weekend Level 1 Help Desk Support vs Weekend Network Support Technician?

AspectWeekend Level 1 Help Desk SupportWeekend Network Support Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, call center, remote supportNetwork troubleshooting, on-site or remote
Industry UsageIT support, customer serviceNetwork infrastructure, enterprise IT
Common Search IntentBasic IT support roles, help desk jobsNetwork troubleshooting, infrastructure support

Weekend Level 1 Help Desk Support primarily handles basic IT issues, customer inquiries, and remote troubleshooting, often requiring certifications like CompTIA A+. In contrast, Weekend Network Support Technicians focus on network infrastructure, troubleshooting connectivity issues, and may need network-specific certifications like Cisco CCNA. While both roles support IT operations, Help Desk roles are more customer service-oriented, whereas Network Support roles involve technical network management.

What are the most commonly searched types of Level 1 Help Desk Support jobs in Texas?

The most popular types of Level 1 Help Desk Support jobs in Texas are:

What cities in Texas are hiring for Weekend Level 1 Help Desk Support jobs?

Cities in Texas with the most Weekend Level 1 Help Desk Support job openings:

Weekend Level 1 Help Desk Support jobs near you

Tier 1 Help Desk Technician

El Paso, TX • On-site

SteerBridge
See more jobs at SteerBridgeexternal

$18 - $24.50/hr

Full-time

Re-posted 13 days ago

Job description

Job Summary:
SteerBridge Strategies is a modern technology company delivering innovative, mission‑focused solutions to the U.S. Government and private sector. They are seeking a Tier 1 Help Desk Technician to assist in operating an environment where all incidents, problems, requests, and service requests for end-users are received, monitored, tracked, and worked to resolution.
Responsibilities:
• Handle incoming contacts via electronic media such as: Telephone (via toll-free access numbers), Electronic mail, SMS/text messaging, Web-Chat submissions, Self-service web portal
• Act as the single interface and Single Point of Contact (SPOC) for all communications with and between end-users and resolver groups regarding all incidents and tickets.
• Provide end-to-end ownership and ticket management through either direct resolution or escalation / interaction with appropriate resolver groups.
• Provide end-to-end ownership of all tickets, including logging, categorizing, prioritizing, and recording resolutions.
• Provide timely response to all tickets based on priority and impact.
• Communicate status of incidents to end-users as status changes.
• Transfer the incident to the appropriate work queue as required.
• Immediately perform a warm transfer to the appropriate application resolver group for applications issues.
• Provide and maintain ownership of service request (SR) lifecycle (end-to-end ownership) and provide timely response to SR’s based on priority.
• Communicate status of SRs to end-users as status changes.
• Transfer the SR to the appropriate resolver group as required.
• Maintain oversight for monitoring, controlling, and ensuring timely resolution of SRs.
• Escalate urgent, business critical, and VIP (if option exercised) SRs according to established procedures.
Qualifications:
Required:
• Must be a US Citizen.
• Bachelor's Degree preferred, but equivalent experience in lieu of degree acceptable.
• Must be a resident of Kentucky, Louisianna, or Texas.
• Must be to work from local GDIT office as required.
• Must be eligible and able to obtain a Public Trust Clearance (i.e., pass a federal background check).
• Must possess multi-channel skill sets: phone, email, text, and chat.
• Demonstrated experience in providing accurate information to customers, enabling a high first call resolution rate.
• Must be skilled in providing courteous, customer-friendly, high-quality service.
Preferred:
• 1+ year Help Desk work experience.
• Experience with ServiceNow ticketing system.
• Previous experience working on civilian federal government agency contract(s).
Company:
SteerBridge specializes in providing professional services and cutting-edge solutions to the U.S. Government and corporate clients. Founded in 2011, the company is headquartered in Vienna, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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