ZipRecruiter

Log In

2

Full Time Level 1 Help Desk Support Jobs in Colorado

US IT Solutions Inc

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be ... current service level commitments Qualifications Requirements: Minimum 1 Year of Help Desk ...

Focused HR Solutions

1.20 Help Desk Support

Golden, CO · On-site

$25 - $31/hr

Our direct client has an opening for a Help Desk Support 62595 This position is up to 5 months with ... May require an associate degree in a related area and at least 1 year or equivalent experience in ...

Ask IT consulting

Help Desk Support I

Denver, CO

$20.50 - $27.75/hr

Position: Help Desk Support I Client: OIT Location: Denver, Colorado 8020 REQ ID: RQS2017-7111 ... May require an associate's degree in a related area and at least 1 year or equivalent experience in ...

US IT Solutions Inc

Help Desk Support II

Denver, CO · On-site

$20.50 - $27.75/hr

USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ... Responds to telephone calls, email and personnel requests for technical support. Documents, tracks ...

Fortidia US

Help Desk Specialist

Denver, CO · On-site

$25/hr

The Help Desk Support Specialist acts as a key technical resource for our franchise network and corporate teams, delivering exceptional support while serving as a subject matter expert on our print ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task ... Qualifications 1 year of help desk support experience Experiences must include working with ...

Sharp Solutions Inc

Service Desk L1.

Denver, CO · On-site

$43K - $45K/yr

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task ... Qualifications 1 year of help desk support experience Experiences must include working with ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$20.50 - $28/hr

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task ... Qualifications 1 year of help desk support experience Experiences must include working with ...

Sharp Solutions Inc

Service Desk L1

Denver, CO

$20.50 - $28/hr

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task ... Qualifications 1 year of help desk support experience Experiences must include working with ...

Sharp Solutions Inc

Service Desk L1.

Denver, CO · On-site

$20.50 - $28/hr

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task ... Qualifications 1 year of help desk support experience Experiences must include working with ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Please DO NOT submit a candidate that is not willing to be on-site full time. The purpose of this ... Tier 1 Networking and troubleshooting as well as support Qualifications for Help Desk Technician

next page

Showing results 1-20

All JobsLevel 1 Help Desk Support JobsFull Time Level 1 Help Desk Support JobsFull Time Level 1 Help Desk Support Jobs in Colorado

Full Time Level 1 Help Desk Support information

What is a full time level 1 help desk support?

Full Time Level 1 Help Desk Support jobs involve providing the first line of technical assistance to users experiencing IT issues. Professionals in this role typically handle incoming requests via phone, email, or ticketing systems, troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. These roles require strong communication skills, basic technical knowledge, and a customer-focused attitude. Full-time positions generally offer consistent hours and may include benefits such as health insurance and paid time off.

What are the key skills and qualifications needed to thrive as a full time level 1 help desk support?

To thrive as a Full Time Level 1 Help Desk Support, you need a solid understanding of basic IT concepts, troubleshooting skills, and familiarity with operating systems, typically supported by a high school diploma or associate degree in IT. Experience with ticketing systems like ServiceNow or Zendesk and basic knowledge of remote desktop tools are commonly required. Strong communication, patience, and problem-solving abilities help you provide effective support and build trust with end users. These skills ensure timely resolution of technical issues and contribute to a positive user experience in fast-paced support environments.

What are some common challenges faced by full time level 1 help desk support staff, and how can they be addressed?

Level 1 Help Desk Support professionals often encounter challenges such as managing high volumes of support tickets, effectively communicating with users who have varying levels of technical knowledge, and quickly resolving repetitive or routine issues. To address these challenges, it's important to develop strong organizational and time-management skills, practice clear and empathetic communication, and utilize available knowledge bases or documentation for efficient troubleshooting. Regular collaboration with team members and escalation to higher-level support when needed can also help ensure customer satisfaction and professional growth.

What is the difference between Full Time Level 1 Help Desk Support vs Full Time Network Support Technician?

AspectFull Time Level 1 Help Desk SupportFull Time Network Support Technician
CertificationsCompTIA A+, HDI Support CenterCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportNetwork labs, server rooms, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, user support, ticket managementNetwork configuration, troubleshooting, hardware setup
Industry UsageIT support, customer service rolesNetwork infrastructure, enterprise IT environments

Full Time Level 1 Help Desk Support primarily handles user issues and basic troubleshooting, often in help desk or remote settings. In contrast, a Full Time Network Support Technician focuses on network infrastructure, requiring more specialized certifications and on-site technical work. Both roles are essential in IT support but differ in scope, environment, and technical complexity.

What cities in Colorado are hiring for Full Time Level 1 Help Desk Support jobs?

Cities in Colorado with the most Full Time Level 1 Help Desk Support job openings:

Full Time Level 1 Help Desk Support jobs near you

Help Desk Support

US IT Solutions Inc

Denver, CO • On-site

$21 - $28.75/hr

Full-time

Re-posted 27 days ago

Job description

Company Description

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. Our company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more.

Job Description
  • Title: Help Desk Support
  • Location: Denver, CO

Short Description:

Seeking a Helpdesk Analyst who will be responsible for assisting in the day-to-day activities surrounding break-fix activities. Additionally, this position will assist with imaging and deploying new equipment, maintaining inventory and ensure we meet our current service level commitments


Qualifications

Requirements:

Minimum 1 Year of Help Desk Experience.


Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply