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Internship Level 1 Help Desk Support Jobs (NOW HIRING)

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...

Rome Health

Help Desk Support Specialist

Rome, NY

Rome Health is seeking a Help Desk Support Specialist. The hours for this role will be 8:00 a.m ... May require 0-1 year of general work experience. Technical acumen required. A high school diploma ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

Serve as the highest level of escalation for complex technical and infrastructure issues ... The Help Desk Support Technician must demonstrate competence in the following areas:

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... next level! We deliver essential technological services to our customers in support of their ...

Chenega MIOS SBU

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

They are seeking a Tier 1 Help Desk Analyst to provide first-level support, troubleshoot issues, and maintain IT operations for their clients. Responsibilities : • Answering calls, executing ...

Collabera

Help Desk Support

Carrollton, TX

$19.25 - $26/hr

Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500 ... 1-2 years experience in a call center environment 2+ years experience in a technical environment.

Ask IT consulting

Help Desk Support

Atlanta, GA · On-site

$19.25 - $26/hr

Provides computer hardware and software support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests ...

Encode, Inc.

VA · On-site

The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership ...

TEKsystems

Help Desk Technician

Rochester, NY

$24 - $28/hr

Help Desk Technician - Level 1 Location: Rochester, NY | On-Site About the Role A Rochester-based organization is looking for a Level 1 Help Desk Technician to join a small, high-volume support team.

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Internship Level 1 Help Desk Support information

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How much do internship level 1 help desk support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for internship level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Internship Level 1 Help Desk Support, and why are they important?

To thrive as an Internship Level 1 Help Desk Support, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a high school diploma or entry-level IT coursework. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as knowledge of remote desktop tools, is typically required. Strong communication, patience, and problem-solving abilities help interns effectively assist users and collaborate with team members. These skills and qualifications are important for delivering efficient technical support and building a foundation for further growth in IT.

What are Internship Level 1 Help Desk Support roles?

Internship Level 1 Help Desk Support roles are entry-level positions designed for individuals, often students or recent graduates, to gain hands-on experience in IT support. These interns assist users with basic technical issues, such as password resets, software installations, or troubleshooting hardware problems. They typically work under the supervision of more experienced IT professionals and use ticketing systems to log and resolve issues. The role helps interns develop problem-solving, communication, and technical skills that are essential for advancing in the IT field.

What is the difference between Internship Level 1 Help Desk Support vs Help Desk Technician?

AspectInternship Level 1 Help Desk SupportHelp Desk Technician
Required CredentialsBasic IT knowledge, possibly some certifications like CompTIA A+Typically requires CompTIA A+ or similar certifications
Work EnvironmentEntry-level, training-focused, often in a corporate or IT support centerOperational support, troubleshooting, customer interaction in various industries
Employer & Industry UsageInternship roles in IT departments, training programsFull-time support roles in IT services, help desks, and technical support

Internship Level 1 Help Desk Support is an entry-level, training-focused position often held by students or newcomers, while Help Desk Technicians are full-time professionals providing ongoing technical support. The internship offers foundational experience, whereas the technician role involves more responsibility and technical troubleshooting skills.

What types of technical issues will I typically handle as an Internship Level 1 Help Desk Support specialist?

As an Internship Level 1 Help Desk Support specialist, you will mainly handle basic technical issues such as password resets, software installation assistance, printer connectivity, and troubleshooting common hardware or network problems. You'll also guide users through simple troubleshooting steps and escalate more complex issues to higher-level support teams. This role provides hands-on experience with ticketing systems and helps you develop strong communication skills as you assist users both remotely and in person. It's a great opportunity to build foundational IT knowledge and gain exposure to real-world problem solving in a professional environment.
What cities are hiring for Internship Level 1 Help Desk Support jobs? Cities with the most Internship Level 1 Help Desk Support job openings:
What are the most commonly searched types of Level 1 Help Desk Support jobs? The most popular types of Level 1 Help Desk Support jobs are:
What states have the most Internship Level 1 Help Desk Support jobs? States with the most job openings for Internship Level 1 Help Desk Support jobs include:
Internship Level 1 Help Desk Support jobs near you
Help Desk Support Engineer

Help Desk Support Engineer

Quiet Professionals LLC

Tampa, FL • On-site

Full-time

Posted 11 days ago

Job description

Position Summary

The Help Desk Support Engineer supports mission-critical objectives under the referenced work order by providing technical support for JIRA, GitLab, and other IT management tools ensuring users receive prompt issue resolution and training. This role establishes structured workflows for tracking SLA adherence and provides technical assistance to end-users across all program work orders.

This future opportunity is contingent upon award.

Job Description

  • The Help Desk Support Engineer is responsible for providing technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
  • The position requires establishing a structured workflow for tracking service level agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA.
  • Engineers will resolve user access issues and troubleshoot software functionality.
  • The role includes submitting the Quarterly Ticketing & Version Control Optimization Review assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements.

Required Qualifications and Experience

The contractor shall provide personnel who meet one of the following requirements:

  • Associate's degree in Information Technology, Computer Science, or a related field; or
  • A minimum of three (3) years of professional experience in IT support.

Candidates must have demonstrated experience in the following areas:

  • Troubleshooting software issues and user access management.
  • Working with IT help desk ticketing systems (JIRA, ServiceNow).
  • Providing remote desktop support and incident response.
  • User training and technical assistance for enterprise applications.
  • SLA tracking and escalation procedures.

Required Skills and Competencies

  • Expertise in troubleshooting software issues and user access management.
  • Working knowledge of IT help desk ticketing systems and customer service best practices.
  • Proficiency in remote desktop support and incident response procedures.
  • Strong communication and training skills to support end-user adoption.
  • Ability to acknowledge training or troubleshooting requests within 4 business hours and resolve standard issues within 3 business days.

Education

  • Associate's degree in a relevant field, or an equivalent combination of education and experience.
  • CompTIA A+ (Preferred, Not Required)
  • ITIL Foundation Certification (Preferred, Not Required)
  • Microsoft Certified: Modern Desktop Administrator Associate (Preferred, Not Required)

Clearance Requirement

  • The ability to obtain and maintain the required clearance as specified by the program.


Endurion complies with all Equal Employment Opportunity (EEO) requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. Endurion will provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need assistance or an accommodation due to a disability, please contact us at recruiting@endurion.com.

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management retains the discretion to add to or modify the duties of the position at any time. Employment with Endurion is at-will, meaning that either the employee or the employer may terminate the employment relationship at any time, with or without cause or advance notice, provided it does not violate applicable law.