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Internship Level 1 Help Desk Support Jobs (NOW HIRING)

STAR PIPE PRODUCTS, LTD

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

Organizes IT support requests and works to resolve issues and answer questions for the end-user ... Expert level knowledge of computer hardware and troubleshooting and standard desktop software ...

STI

Help Desk

Trenton, NJ · On-site

$20 - $27/hr

Help Desk (Data Entry) Location: Trenton, NJ 08625 Duration: Long Term • Maintain a thorough ... Attempt to troubleshoot and resolve problems and satisfy requests. • Provide support for AOC ...

Beyond SOF

Help Desk Specialist I

Laurel, MD · On-site

Provides 24/7/365 rotating schedule Help Desk support as defined by first response/Tier 2 support ... One year of demonstrated Help Desk experience with a Bachelor's degree in a Technical, Math, or ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ...

INTRATEK COMPUTER INC

Help Desk Agent I

Saint Louis, MO · On-site

$15.75 - $20/hr

We have comprehensive experience providing IT support services, including hardware and software ... If you are looking for a Help Desk Support Specialist position and if you want to work with truly ...

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Citizenship Help Desk Level 2 Description : Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN ...

Fortidia US

Help Desk Specialist

Lakewood, CO · On-site

$25/hr

The Help Desk Support Specialist acts as a key technical resource for our franchise network and corporate teams, delivering exceptional support while serving as a subject matter expert on our print ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ... Escalate to the appropriate management level when thresholds are violated. * Close Service Call

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

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Internship Level 1 Help Desk Support information

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How much do internship level 1 help desk support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for internship level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is an Internship Level 1 Help Desk Support?

Internship Level 1 Help Desk Support roles are entry-level positions designed for individuals, often students or recent graduates, to gain hands-on experience in IT support. These interns assist users with basic technical issues, such as password resets, software installations, or troubleshooting hardware problems. They typically work under the supervision of more experienced IT professionals and use ticketing systems to log and resolve issues. The role helps interns develop problem-solving, communication, and technical skills that are essential for advancing in the IT field.

What types of technical issues will I typically handle as an Internship Level 1 Help Desk Support?

As an Internship Level 1 Help Desk Support specialist, you will mainly handle basic technical issues such as password resets, software installation assistance, printer connectivity, and troubleshooting common hardware or network problems. You'll also guide users through simple troubleshooting steps and escalate more complex issues to higher-level support teams. This role provides hands-on experience with ticketing systems and helps you develop strong communication skills as you assist users both remotely and in person. It's a great opportunity to build foundational IT knowledge and gain exposure to real-world problem solving in a professional environment.

What are the key skills and qualifications needed to thrive as an Internship Level 1 Help Desk Support, and why are they important?

To thrive as an Internship Level 1 Help Desk Support, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a high school diploma or entry-level IT coursework. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as knowledge of remote desktop tools, is typically required. Strong communication, patience, and problem-solving abilities help interns effectively assist users and collaborate with team members. These skills and qualifications are important for delivering efficient technical support and building a foundation for further growth in IT.

What is the difference between Internship Level 1 Help Desk Support vs Help Desk Technician?

AspectInternship Level 1 Help Desk SupportHelp Desk Technician
Required CredentialsBasic IT knowledge, possibly some certifications like CompTIA A+Typically requires CompTIA A+ or similar certifications
Work EnvironmentEntry-level, training-focused, often in a corporate or IT support centerOperational support, troubleshooting, customer interaction in various industries
Employer & Industry UsageInternship roles in IT departments, training programsFull-time support roles in IT services, help desks, and technical support

Internship Level 1 Help Desk Support is an entry-level, training-focused position often held by students or newcomers, while Help Desk Technicians are full-time professionals providing ongoing technical support. The internship offers foundational experience, whereas the technician role involves more responsibility and technical troubleshooting skills.

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The most popular types of Level 1 Help Desk Support jobs are:

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For Internship Level 1 Help Desk Support jobs, the most frequently searched job titles are:

Internship Level 1 Help Desk Support jobs near you

Help Desk Support Tier 1

Houston, TX • On-site

STAR PIPE PRODUCTS, LTD
Utilities • 501 - 1,000 employees
Learn more about STAR PIPE PRODUCTS, LTDexternal

$20.50 - $27.50/hr

Full-time

Re-posted 11 days ago

Job description

Description
Essential Functions
  • Organizes IT support requests and works to resolve issues and answer questions for the end-user.
  • Monitors and reports on the health of the IT environment and escalate issues as appropriate.

Duties and Responsibilities
  • Procures, deploys, maintains, and supports end-user devices and software across local and remote locations.
  • Assists users with printers, tablets, mobile phones, and other peripherals.
  • Develops and maintains appropriate documentation of processes and procedures to aid other IT staff members.
  • Maintains and helps develop the IT customer service process.
  • Works closely with other team members to resolve tickets in a timely manner; identifies trends and implements/suggests proactive measures.
  • Performs after-hours maintenance as needed.
  • Other duties as assigned

Requirements
Education/Experience
Required:
  • Associate's degree in a technical field
  • Familiarity with Microsoft Windows and Office
  • Excellent people skills
  • Strong organizational and problem-solving skills

Preferred:
  • Bachelor's degree
  • Experience managing/maintaining desktops, servers, storage systems, server software, and network devices

Knowledge, Skills, Licenses, Certifications, Etc:
Required:
  • Highly motivated, dynamic, high energy, strong initiative, and a strong drive for success
  • Excellent interpersonal and customer service skills
  • Strong organizational skills, multitasking skills, and attention to technical detail
  • Flexibility and the ability to learn quickly
  • Excellent telephone, verbal, and written communication skills
  • Ability to work as a team or alone
  • The ability to multi-task, manage shifting priorities, and work in a rapid, constantly evolving environment with emphasis on quality and fast customer service

Preferred:
  • Industry certifications
  • Expert level knowledge of computer hardware and troubleshooting and standard desktop software including Microsoft Office and Windows
  • Knowledge of basic network routing and switching including VLANs
  • Knowledge of network-related technologies such as DHCP and DNS
  • Familiarity with remote support tools such as Microsoft Teams, Anydesk, etc.

Physical Demands
  • The ability to sit for extended periods of time
  • May require the ability to stand, walk, lift and carry objects, bend, crouch, crawl, and use hands from time to time

Work Environment
  • Office work environment
  • This position requires after-hours work

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