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Internship Level 1 Help Desk Support Jobs (NOW HIRING)

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Role Overview Provide first-level technical support to users, resolving hardware, software, and ... help desk or technical support experience * Strong knowledge of Windows operating systems

Iron Bow Technologies

Tier 1 Help Desk Technician

Herndon, VA · On-site

$20.50 - $27.75/hr

... IT Help Desk Support Technician Tier 1 role entails responding to users in a professional and ... level agreement goals. * It will be helpful if you have prior experience supporting customer ...

Kavaliro

Help Desk Support II

Denver, CO · On-site

$25 - $28.12/hr

Help Desk Support II Pay Rate: $25/hr. - $28.12/hr. Location: :100% remote - MUST SIT IN COLORADO ... Scope of Work CDEC shall be hiring one individual as an IT Support Specialist to provide technical ...

YRCI

Help Desk Support Rep, 1

New Orleans, LA

$16.75 - $21.50/hr

Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms into the applicable client system. Record 100% of calls into the incident management system. Assist ...

TEKsystems

Tier 1 Help Desk

New Albany, OH

$20 - $22/hr

Description We are hiring an IT support specialist for 9 weeks (no extension). You will provide ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

sgsconsulting

Be Seen First

IT Help Desk support

Newark, DE · On-site

$25/hr

Education BA/BS MIS or CIS (or related technical discipline) desired Experience * 0-1 years' experience in IT Help Desk support. * Specialized Knowledge * Good troubleshooting and technical skills

New

Zigabyte Corporation

Help Desk Technician (HDI)

Montgomery, AL · On-site

$15.50 - $21/hr

Two + years experience using/supporting one or more of the below systems: * Business and Enterprise ... Current Comptia Security+ (IAT Level II Training) Certification Job Stipulations: * Must be able to ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Experience using/supporting one or more of the below systems: * Business and Enterprise System ... Current Comptia Security+ (Level II IAT Training) Certification Job Stipulations: * Must be able to ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

... Level Agreements (SLA). This includes, but not limited to, desktop and server repair, network ... Support of analog, Digital, or VOIP telephone System, T-1, fax and DSL lines. * Responsible for ...

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How much do internship level 1 help desk support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for internship level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is an Internship Level 1 Help Desk Support?

Internship Level 1 Help Desk Support roles are entry-level positions designed for individuals, often students or recent graduates, to gain hands-on experience in IT support. These interns assist users with basic technical issues, such as password resets, software installations, or troubleshooting hardware problems. They typically work under the supervision of more experienced IT professionals and use ticketing systems to log and resolve issues. The role helps interns develop problem-solving, communication, and technical skills that are essential for advancing in the IT field.

What types of technical issues will I typically handle as an Internship Level 1 Help Desk Support?

As an Internship Level 1 Help Desk Support specialist, you will mainly handle basic technical issues such as password resets, software installation assistance, printer connectivity, and troubleshooting common hardware or network problems. You'll also guide users through simple troubleshooting steps and escalate more complex issues to higher-level support teams. This role provides hands-on experience with ticketing systems and helps you develop strong communication skills as you assist users both remotely and in person. It's a great opportunity to build foundational IT knowledge and gain exposure to real-world problem solving in a professional environment.

What are the key skills and qualifications needed to thrive as an Internship Level 1 Help Desk Support, and why are they important?

To thrive as an Internship Level 1 Help Desk Support, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a high school diploma or entry-level IT coursework. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as knowledge of remote desktop tools, is typically required. Strong communication, patience, and problem-solving abilities help interns effectively assist users and collaborate with team members. These skills and qualifications are important for delivering efficient technical support and building a foundation for further growth in IT.

What is the difference between Internship Level 1 Help Desk Support vs Help Desk Technician?

AspectInternship Level 1 Help Desk SupportHelp Desk Technician
Required CredentialsBasic IT knowledge, possibly some certifications like CompTIA A+Typically requires CompTIA A+ or similar certifications
Work EnvironmentEntry-level, training-focused, often in a corporate or IT support centerOperational support, troubleshooting, customer interaction in various industries
Employer & Industry UsageInternship roles in IT departments, training programsFull-time support roles in IT services, help desks, and technical support

Internship Level 1 Help Desk Support is an entry-level, training-focused position often held by students or newcomers, while Help Desk Technicians are full-time professionals providing ongoing technical support. The internship offers foundational experience, whereas the technician role involves more responsibility and technical troubleshooting skills.

What cities are hiring for Internship Level 1 Help Desk Support jobs?

Cities with the most Internship Level 1 Help Desk Support job openings:

What are the most commonly searched types of Level 1 Help Desk Support jobs?

The most popular types of Level 1 Help Desk Support jobs are:

What states have the most Internship Level 1 Help Desk Support jobs?

States with the most job openings for Internship Level 1 Help Desk Support jobs include:

Internship Level 1 Help Desk Support jobs near you

Help Desk Support Specialist

Information International Associates, Inc.

Weaverville, NC • On-site

Full-time

Re-posted 23 days ago

Job description

Company Description
IIA a Mid Tier Government Contractor is currently looking for Help Desk Support Specialist to work in Weaverville, NC.
Job Description
The primary responsibility for this position is to provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, and problem-solving skills are needed to be successful in this position.
Major Duties and Responsibilities:
• Responsible for diagnosing and resolving Tier 1 and 2 issues.
• Installation, Implementation and Administration of Microsoft System Center Suite (Configuration Manager, Operations Manager, DPM, etc.)
• Some knowledge of advanced troubleshooting and administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, File & Print Server, etc.)
• Application and operating system maintenance and upgrades
• System backups and restoration
• System security and functional testing on both unclassified and classified systems.
• Providing trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact.
• Interfacing with various levels of management for briefing on configuration and design updates and changes.
• Responding to alarms and providing level 2 maintenance support for the customer base.
• Keeping customers informed by providing status updates.
• Providing outage reports to appropriate levels of management.
• Verify adherence to security guidelines, including working with auditors to ensure the systems are compliant.
• Suggest and implement solutions based on customer requirements and project goals.
• Assist other IT professionals as required.
Qualifications
Basic Required:
• Associate's Degree and minimum of 1 year of experience in Service Desk environment. Equivalent combination of education and experience will be considered.
• Experience with management of MS Windows Operating systems. Working knowledge of the latest Windows Operating Systems and standard Applications, configuration and deployments.
• Experience and working knowledge of DNS and DHCP infrastructure and technology.
• Experience and working knowledge of VMware administration.
• Ability to work responsibly with or without supervision.
• Working knowledge of ITIL processes.
Qualifications Desired:
• Ability to work on a team of other administrators and with other groups to troubleshoot issues and solve problems strongly preferred.
• Experience with MS Exchange.
• Experience with SCCM.
• Experience with NetApp storage.
• Experience with Cloud storage.
• Experience with Alarm/Physical security systems.
• Good oral communication and technical writing skills.
• Good problem solving skills and the ability to visualize a problem or situation and think abstractly to solve it is required.
• Ability to handle constantly changing tasks and priorities, to be able to multitask effectively during busy times and to exercise patience and professionalism during stressful situations is needed.
Additional Information
Clearance Requirements:
Must be a U.S. Citizen and able to hold a Public Trust Security Clearance. You do not need a current/active clearance to apply.
KeyLogic is proud to be an EEO/AA employer, M/F/D/V.

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