ZipRecruiter

Log In

1

Level 2 Help Desk Engineer Jobs (NOW HIRING)

itSynergy

Level 2 Help Desk Engineer

Phoenix, AZ · Hybrid

$65K - $80K/yr

Role Summary As an L2 Helpdesk Engineer, you are the escalation point for advanced technical issues ... 5% * 2 weeks vacation (additional week every 5 years); paid sick days, paid personal days

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

New York Cloud Apps

Help Desk Engineer

New York, NY · On-site

The Help Desk Engineer (HDE) is an experience IT support technician working in a service ... Requirements / Essential Duties Ability to call on and word directly with C level executives in ...

Triton Systems

Help Desk Engineer

Chelmsford, MA · Hybrid

Position Summary We are seeking a proactive and technically proficient Mid-Level Help Desk Engineer to join our internal IT team. You will be responsible for providing end-to-end technical support ...

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be part of a growing team. Requirements * Exemplify Revolution Group's core values of extraordinary ...

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be part of a growing team. Requirements * Exemplify Revolution Group's core values of extraordinary ...

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be part of a growing team. Requirements * Exemplify Revolution Group's core values of extraordinary ...

Kestra Holdings

Senior Help Desk Engineer

Austin, TX · On-site

As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide ... Serve as the primary escalation point for Level 1 and Level 2 Help Desk issues and provide guidance ...

Interlink Technology, Inc.

Be Seen First

Level 1 Help Desk Engineer - Remote

Murrieta, CA · Remote

$20 - $23/hr

... 2 years of help desk, desktop support, MSP, or similar IT support experience preferred ... successful Level 1 Help Desk Engineer: * Resolves common issues efficiently * Provides a ...

Triton Systems, Inc.

Help Desk Engineer

Chelmsford, MA · On-site

Position Summary We are seeking a proactive and technically proficient Mid-Level Help Desk Engineer to join our internal IT team. You will be responsible for providing end-to-end technical support ...

Kestra Holdings

As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide ... Serve as the primary escalation point for Level 1 and Level 2 Help Desk issues and provide guidance ...

Kestra Holdings

Senior Help Desk Engineer

Austin, TX · On-site

As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide ... Serve as the primary escalation point for Level 1 and Level 2 Help Desk issues and provide guidance ...

TrovaSearch

Help Desk Supervisor

Orlando, FL

Technical Responsibilities (Working Level II) * Works the ticket queue as a functional Level II ... Coordinates with Level III engineers, vendors, and carriers as needed to drive complex issues to ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsLevel 2 Help Desk Engineer Jobs

Level 2 Help Desk Engineer information

See salary details

$23.5K

$61.9K

$93K

How much do level 2 help desk engineer jobs pay per year?

As of Sep 9, 2026, the average yearly pay for level 2 help desk engineer in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Level 2 Help Desk Engineer jobs?

Cities with the most Level 2 Help Desk Engineer job openings:

What states have the most Level 2 Help Desk Engineer jobs?

States with the most job openings for Level 2 Help Desk Engineer jobs include:

What are popular job titles related to Level 2 Help Desk Engineer jobs?

For Level 2 Help Desk Engineer jobs, the most frequently searched job titles are:

Infographic showing various Level 2 Help Desk Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.

Level 2 Help Desk Engineer

Phoenix, AZ • Hybrid

itSynergy
IT Services • 1 - 10 employees
Learn more about itSynergyexternal

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Key responsibilities

  • Handle advanced troubleshooting for endpoint, server, and network issues escalated from L1 engineers

  • Create and update documentation within itSynergy standards and maintain detailed records in ITGlue

  • Provide remote hardware/software troubleshooting, perform security incident response, and support virtualization platforms

Job description

About Us

itSynergy is the market leader in providing technology consulting services to small and medium businesses and was named a finalist for the annual Best Places to Work Contest. Above all, we're looking for a culture fit. We're extremely honest, don't bring our egos to work, LOVE to laugh and have fun, enjoy the challenge of working together towards a common goal, are good at what we do, and deliver results. Sound like a place where you'd fit right in? We'd love to talk with you.

About You

You’re the go-to person for solving complex technical problems and thrive on variety, growth, and mentoring others. You follow documented processes, communicate clearly, and deliver consistent, positive outcomes for users and teammates. If you’re ready to tackle advanced challenges and help elevate our team, this is the role for you.

Role Summary

As an L2 Helpdesk Engineer, you are the escalation point for advanced technical issues and support requests. You’ll resolve complex endpoint, server, and network problems, perform in-depth diagnostics, resolve Security alerts and implement solutions requiring deeper technical expertise. You’ll assist with onboarding/offboarding tasks involving custom configurations, mentor L1 engineers, and collaborate with L3 engineers on critical incidents.

Schedule & Work Location

  • Hybrid position with office in Phoenix
  • Occasional work outside of standard hours as needed.
  • Participation in a rotating on-call schedule.

Job Duties

  • Escalated Support: Handle advanced troubleshooting for endpoint, server, and network issues escalated from L1 engineers
  • Documentation: Create and update documentation within itSynergy standards; maintain detailed records in ITGlue.
  • Remote Support: Provide remote hardware/software troubleshooting for servers, desktops, virtual devices, and network devices.
  • Patch & Security: Perform server and workstation patch remediation; virus/malware cleanup; basic security incident response.
  • Network & Virtualization: Install, support, and troubleshoot switches, wireless access points, routers, firewalls, and basic virtualization platforms (Hyper-V, VMWare).
  • User Administration: Advanced account and access administration (Active Directory, Microsoft 365, MFA, permissions).
  • Backup & Recovery: Implement, manage, and troubleshoot backups.
  • Application Support: Support industry-specific and common business applications (e.g., QuickBooks, Sage 50).
  • Mentorship: Provide advice, training, and guidance to L1 engineers and end users.
  • Vendor Coordination: Work with third-party technology vendors on behalf of itSynergy’s clients.

Education

  • High School Diploma (or equivalent)
  • IT coursework/certifications a plus (CompTIA A+, Network+, Microsoft MD-102, AZ-900 encouraged)
  • Three or more years of related experience, ideally with a Managed Service Provider.
  • Valid driver’s license and reliable transportation 
  • Able to lift up to 50 lbs.

Skill

  • Advanced troubleshooting and critical thinking skills.
  • Familiarity with VDI such as AWS a huge plus.
  • Process-driven; strong attention to detail; documents everything.
  • Team-oriented; comfortable independently executing complex tasks.
  • Ability to research and escalate appropriately.

Compensation

$65,000-$80,000 Per Year

Position Type

Full-Time

Benefits

  • Health Insurance - employer pays 80%
  • Dental & Vision - employer pays 100%
  • Short-term & long-Term Disability - employer pays 100%
  • $50K Life Insurance - Employer pays 100%
  • 401k - employer matches up to 5%
  • 2 weeks vacation (additional week every 5 years); paid sick days, paid personal days
  • Continuing Education - Employer pays 100% of approved certifications

Growth

We invest in your professional development, approved certifications are fully covered and recognized with possible bonuses.

Apply