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Level 2 Help Desk Engineer Jobs (NOW HIRING)

Simpatico Systems, LLC

Tier 2 Help Desk

Lubbock, TX · On-site

$49K - $59K/yr

In this role, you will work closely with the Level 2 operations staff to understand the current environment and help engineer the helpdesk of the future. You will also be involved in providing ...

Booz Allen Hamilton

Help Desk Specialist

Rome, NY · On-site

$52K - $108K/yr

If this sounds like you, we want you to join our team as a round-the-clock Help Desk Engineer. As a ... DoD 8570 IAM Level II Certification Clearance: Applicants selected will be subject to a security ...

Booz Allen Hamilton

Help Desk Specialist

Hurlburt Field, FL · On-site

$52K - $108K/yr

If this sounds like you, we want you to join our team as a round-the-clock Help Desk Engineer. As a ... DoD 8570 IAM Level II Certification Clearance: Applicants selected will be subject to a security ...

Koniag Services, Inc.

... Help Desk Engineer to support KITS and our government customer in downtown Washington, DC ... This is a hybrid opportunity; extended shifts are required for 80 hours per two-week coverage ...

kgs

Tier 1 Help Desk Engineer

Arlington, VA · On-site

... Help Desk Engineer to support KITS and our government customer in downtown Washington, DC ... This is a hybrid opportunity; extended shifts are required for 80 hours per two-week coverage ...

kgs

Tier 1 Help Desk Engineer

Washington, DC · On-site

... Help Desk Engineer to support KITS and our government customer in downtown Washington, DC ... This is a hybrid opportunity; extended shifts are required for 80 hours per two-week coverage ...

Valcom

Tier II Help Desk Support

Hazelwood, MO · On-site

$25 - $30/hr

Join Us as a Tier 2 Help Desk Technician at Potter Global Technologies At Potter Global ... Ready to level up your IT career? Apply now! What You'll Do * Provide Tier 2 technical support for ...

BROAD RIVER RETAIL

Help Desk Analyst

Salem, OR · On-site

$50K - $55K/yr

S. and landing us on the Top Places to Work list two years in a row in our industry. AT A GLANCE The Help Desk team provides support to our corporate office staff, retail team members across all ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$85K/yr

) Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

... skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an ... K2 Staffing provides staffing and recruitment services focused on construction, engineering, and ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

Position Overview We are seeking an IT Help Desk Engineer to provide first-line technical support ... CMMC Level 2 and ITAR, by maintaining operational standards. • Communicate effectively with ...

Metro Sales Inc.

IT Help Desk -Level 2

Roseville, MN · On-site

$50K - $60K/yr

MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location ... Please note internal title is Service Desk Engineer. This client facing technical support role ...

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Level 2 Help Desk Engineer information

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$23.5K

$61.9K

$93K

How much do level 2 help desk engineer jobs pay per year?

As of Sep 9, 2026, the average yearly pay for level 2 help desk engineer in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Level 2 Help Desk Engineer jobs?

Cities with the most Level 2 Help Desk Engineer job openings:

What states have the most Level 2 Help Desk Engineer jobs?

States with the most job openings for Level 2 Help Desk Engineer jobs include:

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Infographic showing various Level 2 Help Desk Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.

IT Help Desk Engineer

Raleigh, NC • On-site

CSP, Inc.- Raleigh's Top Cloud, IT Security, and Services Company
See more jobs at CSP, Inc.- Raleigh's Top Cloud, IT Security, and Services Companyexternal

$40K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

IT Help Desk Engineer

CSP, Inc. is a leading Managed Services & IT Solutions Provider in North Carolina. We offer an outstanding career opportunity for a Client Engineer with help desk experience. The role provides the candidate the opportunity to enhance his\her skill set by supporting various IT solutions in a wide range of client environments. This position also offers career growth opportunities.

Primary Position Responsibilities:

  • Provide phone, remote access, and some on-site technical support of CSP’s clients
  • Recognize, identify, isolate, research, and present a solution for reported issues
  • Focus on proactive client communication and resolving issues according to established SLAs
  • Focus on continuing education for evolving technology solutions

Minimum Requirements:

  • 2 years of progressive technical experience in the support of information technology solutions
  • Two-year associate degree in a computer-related field, A+ certification, or commensurate experience
  • Excellent customer service, verbal and written communication skills
  • A successful track record working for another Managed Services Provider (MSP)
  • Experience supporting cloud technologies (Microsoft Azure, M365, AWS, etc.)
  • Experience working with Autotask, N-able, or comparable PSA and RMM tools.

Profound knowledge of M365:

  • Password resets
  • Manage usernames
  • Delete and restore users
  • Add users and groups
  • Assign licenses
  • Manage most user properties
  • Create and manage user views
  • Update password expiration policies

Thorough Understanding of MS Products:

  • MS Office applications
  • Internet Search engines
  • Active Directory
  • SharePoint
  • MS Windows Server
  • MS Teams
  • Azure Cloud
  • GPO
  • Domain Controllers

Strong technical acumen of Backup Solutions:

  • Datto
  • BDR
  • File Recovery

Company Description

CSP, Inc. is a family-owned IT Services and Solutions firm based in Raleigh, NC, with a simple vision: to make a positive, lasting impact on our people, our clients, and our community.

For more than 31 years, we’ve believed in working to live—not living to work. That belief shapes how we support our team, serve our clients, and build long-term relationships rooted in trust, balance, and growth. If you value meaningful work in an environment where people genuinely care about one another, you’ll feel right at home here.

Today, CSP is made up of approximately 40 talented professionals who collaborate across Managed and Cloud Services, Data Center Solutions, Security, Networking, and Voice. Our work empowers organizations to operate securely, efficiently, and confidently—while giving our team the opportunity to grow their skills and careers.

We’re proud of our casual, collaborative culture, where teamwork and connection matter. From monthly social events and team huddles to ongoing training opportunities, plus a snack and coffee bar, we focus on creating an environment where people can do their best work—and enjoy doing it.

If you’re looking to grow with a stable, community-focused company that values innovation, balance, and personal development, we’d love to meet you!