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Level 2 It Help Desk Jobs (NOW HIRING)

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY · On-site

$85K/yr

) Here is the generated Help Desk Level 2 IT Polaris Healthcare Bardonia, NY Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 ...

AXIS Management Group, LLC

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IT Help Desk Technician

Arlington, VA · On-site

$58K - $70K/yr

We are seeking a Tier 2 IT Help Desk Technician to provide on-site technical support for a Federal Government client in Arlington, VA. This role will support end users with IT hardware, software ...

Fox Motors

IT Help Desk

Grand Rapids, MI · On-site

The IT Help Deskrole is to ensure proper computer operations so that end users can accomplish ... Perform hands-on fixes at the desktop level, including installing and upgrading software ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Monday - Friday from 2:00 PM to 10:30 PM Location: This position is based at our Service Center in ...

Ensign Services

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

TOTAL WAREHOUSE INC

IT Help Desk I

Anaheim, CA · On-site

Provide Level 1 technical support to employees. * Troubleshoot Windows computers, laptops, printers ... Education and Experience: * 1-2 years of IT/help desk experience or equivalent technical training.

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for ... Prefer A+ or Network certifications. 2.Skills: Must be extremely accurate and detail oriented. Must ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

The role involves providing level 1 and level 2 help desk support to clients, troubleshooting ... Company : eMazzanti Technologies provides IT consulting services for businesses ranging from home ...

Fourteen Foods

Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket. * Effectively identifies service desk issues and resolves or escalates problems ...

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Level 2 It Help Desk information

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How much do level 2 it help desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for level 2 it help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a Level 2 IT Help Desk?

Level 2 IT Help Desk technicians are IT professionals who handle more complex technical issues than Level 1 support. They provide assistance for problems that require deeper troubleshooting, technical knowledge, or advanced problem-solving skills, often involving hardware, software, networking, or specialized systems. Users are usually escalated to Level 2 when their issues cannot be resolved by the initial support team. These technicians may also assist in training Level 1 staff and create documentation for recurring issues.

What types of issues are typically escalated to a Level 2 IT Help Desk technician, and how do these differ from Level 1 responsibilities?

Level 2 IT Help Desk technicians generally handle more complex technical issues that cannot be resolved by Level 1 support. These can include troubleshooting advanced software problems, network connectivity issues, and hardware failures requiring in-depth analysis. Level 2 technicians often work closely with system administrators or specialized IT teams to resolve persistent problems, and may also assist in creating documentation or providing guidance to Level 1 staff. This role requires strong problem-solving skills and a deeper understanding of IT systems, offering opportunities to develop expertise and advance within the IT support field.

What are the key skills and qualifications needed to thrive as a Level 2 IT Help Desk technician, and why are they important?

To thrive as a Level 2 IT Help Desk technician, you need a solid understanding of computer hardware, operating systems, networking concepts, and troubleshooting, often backed by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote desktop tools, and Active Directory is typically required. Strong communication skills, patience, and problem-solving abilities help you effectively support users and collaborate with IT teams. These skills ensure timely resolution of technical issues, maintain system reliability, and provide a positive user experience.

What is the difference between Level 2 It Help Desk vs Level 1 It Help Desk?

AspectLevel 2 It Help DeskLevel 1 It Help Desk
ResponsibilitiesHandles more complex technical issues, escalates problems, provides advanced troubleshootingAddresses basic user issues, performs initial troubleshooting, and resolves simple problems
CredentialsTypically requires CompTIA A+ or similar certifications, some experienceEntry-level certifications like CompTIA A+ often sufficient
Work EnvironmentSupport teams, help desk, remote and on-site supportHelp desk, call centers, remote support
SkillsAdvanced troubleshooting, customer service, technical knowledgeBasic troubleshooting, communication skills, customer support

Level 2 It Help Desk professionals handle more complex technical issues than Level 1 staff, requiring additional skills and certifications. They often escalate unresolved problems and provide more in-depth support, making them essential for maintaining efficient IT operations.

What cities are hiring for Level 2 It Help Desk jobs?

Cities with the most Level 2 It Help Desk job openings:

What states have the most Level 2 It Help Desk jobs?

States with the most job openings for Level 2 It Help Desk jobs include:

What are popular job titles related to Level 2 It Help Desk jobs?

For Level 2 It Help Desk jobs, the most frequently searched job titles are:

Tier 2 IT Help Desk Technician

Boston, MA • On-site

Next Step Systems
IT Services • 11 - 50 employees
Learn more about Next Step Systemsexternal

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

Tier 2 IT Help Desk Technician, Boston, MA
We are looking for a Tier 2 IT Help Desk Technician to join the team. This position is a hybrid role working at least 3 days per week onsite in the Boston office. You may work from home up to 2 days per week. Help desk shifts are Monday through Friday. Hours may shift to help cover vacations and other special circumstances. 7am to 3:30pm; 8am to 4pm; 8:30am to 5pm; 9:30am to 6pm.
Responsibilities:
- Provide warm, knowledgeable customer support and service for applications, desktops, servers, and network devices.
- Diagnose and troubleshoot problems, advising on appropriate actions, and resolving issues.
- Handle service requests for technical assistance via phone and email.
- Follow, update, and maintain Help Desk procedures and contribute to the knowledge bank.
- Participate in on-call rotation for nights and weekends (approximately once every 6 weeks).
- Attend monthly Help Desk Team meetings and quarterly staff meetings.
Qualifications:
- 3+ years of experience in IT support roles and/or 2-4 years of formal IT training; experience working at an MSP is a plus.
- Advanced PC/desktop expertise and basic server knowledge.
- Demonstrated ability to manage network devices and familiarity with server roles (including Active Directory).
- Knowledge of PowerShell and administration of Windows 10 and Microsoft 365 environments.
- Strong experience with Microsoft including MS Office, Microsoft 365, Active Directory; Microsoft certification is a plus.
- Direct experience as a good problem solver, willing to research via Google, CRM, Knowledge Base, and other resources to solve common and uncommon break-fix issues (experience with ConnectWise and/or Kaseya is a plus).
- Aptitude for balancing technical proficiencies with customer service skills to de-escalate a situation.
- Good time management skills.
- Industry certifications such as Network+, Associate's degree, and/or Bachelor's degree a plus.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Boston MA Jobs, Tier 2 IT Help Desk Technician, Network, Active Directory, Windows, PowerShell, Microsoft Office 365, PC, Desktop, Support, Networking, Massachusetts Recruiters, Information Technology Jobs, IT Jobs, Massachusetts Recruiting
Looking to hire for similar positions in Boston, MA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 2 IT Help Desk Technicians for jobs in Boston, Massachusetts and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext 11 or email us at jobs@nextstepsysems.com.

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