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Level 2 It Help Desk Jobs (NOW HIRING)

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ... Customer-focused * 2-6 Years of IT Support Experience * Thorough knowledge of troubleshooting ...

Revel Staffing

IT Help Desk Specialist

Boston, MA · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... Provide first-level technical support for common IT issues, including password resets, account ...

SOUTHWEST BANK

Bank IT Help Desk Specialist

Odessa, TX · On-site

Associate degree or certifications in IT-related fields (e.g., CompTIA A+, Network+) preferred. * 1-2 years of experience in IT help desk or technical support role preferred. * Strong understanding ...

Nutex Health

Escalate unresolved issues to the next level of support personnel. * Provide accurate information ... Minimum of 1-2 years of professional experience with Microsoft products and cloud-based ...

Socket.dev

NY · On-site

$60 - $80/hr

Provide first- and second-level technical support for hardware, software, and network issues across ... To conform to US Government export regulations, the applicant must be a (i) US Citizen, (ii) lawful ...

Canopy A&D

IT Help Desk Specialist

Cape Canaveral, FL · On-site

$32 - $40/hr

Provide first- and second-level technical support for hardware, software, and network issues across ... To conform to US Government export regulations, the applicant must be a (i) US Citizen, (ii) lawful ...

Canopy A&D

IT Help Desk Specialist

Cape Canaveral, FL

$32 - $40/hr

Provide first- and second-level technical support for hardware, software, and network issues across ... To conform to US Government export regulations, the applicant must be a (i) US Citizen, (ii) lawful ...

U.S. Army

IT Help Desk

Xenia, OH · On-site

$40K - $80K/yr

Overview: Information technology specialists are responsible for maintaining, processing, and ... Helpful Skills: * Interest in computer science. * Attention to detail. * Ability to communicate ...

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

$28 - $30/hr

Maintain IT asset inventory, equipment tracking, and spare parts management. * Coordinate vendor repairs, maintenance activities, and hardware replacements. * Support operational technology needs ...

Mavis Tire Supply

IT Help Desk Technician

White Plains, NY · On-site

$45K - $57K/yr

Mavis Tire - IT Help Desk TechniciansPut your career into high gear with Mavis Tire. We're looking for IT Help Desk Technicians to join Team Mavis at our Operation Support Center in White Plains, NY.

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Level 2 It Help Desk information

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How much do level 2 it help desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for level 2 it help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a Level 2 IT Help Desk?

Level 2 IT Help Desk technicians are IT professionals who handle more complex technical issues than Level 1 support. They provide assistance for problems that require deeper troubleshooting, technical knowledge, or advanced problem-solving skills, often involving hardware, software, networking, or specialized systems. Users are usually escalated to Level 2 when their issues cannot be resolved by the initial support team. These technicians may also assist in training Level 1 staff and create documentation for recurring issues.

What types of issues are typically escalated to a Level 2 IT Help Desk technician, and how do these differ from Level 1 responsibilities?

Level 2 IT Help Desk technicians generally handle more complex technical issues that cannot be resolved by Level 1 support. These can include troubleshooting advanced software problems, network connectivity issues, and hardware failures requiring in-depth analysis. Level 2 technicians often work closely with system administrators or specialized IT teams to resolve persistent problems, and may also assist in creating documentation or providing guidance to Level 1 staff. This role requires strong problem-solving skills and a deeper understanding of IT systems, offering opportunities to develop expertise and advance within the IT support field.

What are the key skills and qualifications needed to thrive as a Level 2 IT Help Desk technician, and why are they important?

To thrive as a Level 2 IT Help Desk technician, you need a solid understanding of computer hardware, operating systems, networking concepts, and troubleshooting, often backed by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote desktop tools, and Active Directory is typically required. Strong communication skills, patience, and problem-solving abilities help you effectively support users and collaborate with IT teams. These skills ensure timely resolution of technical issues, maintain system reliability, and provide a positive user experience.

What is the difference between Level 2 It Help Desk vs Level 1 It Help Desk?

AspectLevel 2 It Help DeskLevel 1 It Help Desk
ResponsibilitiesHandles more complex technical issues, escalates problems, provides advanced troubleshootingAddresses basic user issues, performs initial troubleshooting, and resolves simple problems
CredentialsTypically requires CompTIA A+ or similar certifications, some experienceEntry-level certifications like CompTIA A+ often sufficient
Work EnvironmentSupport teams, help desk, remote and on-site supportHelp desk, call centers, remote support
SkillsAdvanced troubleshooting, customer service, technical knowledgeBasic troubleshooting, communication skills, customer support

Level 2 It Help Desk professionals handle more complex technical issues than Level 1 staff, requiring additional skills and certifications. They often escalate unresolved problems and provide more in-depth support, making them essential for maintaining efficient IT operations.

What cities are hiring for Level 2 It Help Desk jobs?

Cities with the most Level 2 It Help Desk job openings:

What states have the most Level 2 It Help Desk jobs?

States with the most job openings for Level 2 It Help Desk jobs include:

What are popular job titles related to Level 2 It Help Desk jobs?

For Level 2 It Help Desk jobs, the most frequently searched job titles are:

Level 1 Analyst IT Help Desk

Cary, NC • On-site

HCL America Inc
IT Services • 10K+ employees
Learn more about HCL America Incexternal

Full-time

Re-posted 4 days ago

Job description

Company Description
As an IT services provider, HCL provides custom software development, product engineering and consulting services to Fortune 1000 companies in a variety of industries. HCL is a $6.7 billion IT services company with over 111,092 professionals operating across 31 countries and is growing at 14% YOY in revenues. There are around 10,000 employees in the U.S under the HCL America Inc. branch of HCL.
Job Description
Role: IT Help Desk Support
Location : Cary, NC
Duration: Fulltime/ Perm with HCL America
Role Summary:
Help Desk Analyst - Responsibilities
  • Accept & registers Service Calls
  • Classify Service Calls according to the specified options
  • Execute 1st attempt to solve the Service Call
  • Refer Service Call to the appropriate Resolution Owner Support Group
  • Tracks the progress of an owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).
  • Escalate to the appropriate management level when thresholds are violated.
  • Close Service Call
  • Communication (internally / externally) about Service Calls, e.g., communicates the status of the Service Call directly with the customer or broadcasts to a larger audience as defined per SLA.
  • Report about Service Calls
  • Communicate response times for dispatched tickets to the customers
  • Manage the entire service request process ensuring adherence to SLA
  • Execute service requests such as setting up NT/Outlook accounts as per the SLA
  • Process and send IT reports

Skills
  • Customer-focused
  • 2-6 Years of IT Support Experience
  • Thorough knowledge of troubleshooting remote access issues
  • Excellent communication skills, (active listening skills)
  • Able to articulate and speak with clear voice
  • Diplomatic and must have interpersonal skills
  • Able to understand the business's objectives
  • Able to understand and accept that the Customer's issues affect the business and that without the Customer there is no support department and that the Customer is an expert in their own field
  • Must have empathy with end users
  • Team player
  • Professional code of conduct
  • Must have a good understanding of the organization
  • Must have a good understanding of business units within AMD
  • Must have basic technical knowledge of all technology used for the business processes.
  • Able to deal with stress
  • Good writing techniques (English)
  • Good phone techniques (English)

Tech Skills
  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Hands-on work experience with the following:
  • Windows Operating systems
  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
  • Servers: Windows 2000, Windows 2003, Windows 2008,
  • Knowledge of Active Directory, Exchange 2003/2007
  • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

• Office O365 and Office 2016
• Windows 10
• Internet browsers (e.g. Explorer, Chrome, Firefox),
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• PDA and blackberry support
• Others: Adobe Acrobat and other common desktop applications like Winzip, etc
All applicants must have open availability and flexible to work a 24/7 schedule.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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