ZipRecruiter

Log In

1

Level 2 It Help Desk Jobs (NOW HIRING)

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Two plans through Florida Blue. Life Insurance - Company-paid coverage for employees. Short ...

Total Warehouse

IT Help Desk I

Anaheim, CA · On-site

$22 - $30/hr

Provide Level 1 technical support to employees. * Troubleshoot Windows computers, laptops, printers ... Education and Experience: * 1-2 years of IT/help desk experience or equivalent technical training.

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... by Tier 1 or Tier 2 support. * Monitor help desk performance metrics (SLAs, response times ...

Ábaco Strategy

Tier 1, 2 and 3 Help Desk Support

Fairfax, VA · On-site

$21 - $28.50/hr

... providing level I & II IT Help Desk support to end users in a micro processor-based networked environment. • Tier 2: 3-5 years of experience in the aforementioned. • Tier 3: 6+ years of ...

Enterfusion

IT Help Desk Intern

Orlando, FL · On-site

$18/hr

Join Enterfusion as an IT Help Desk Intern! Are you looking to kickstart your career in IT? At Enterfusion, we believe in nurturing fresh talent and providing you with hands-on experience in a ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsLevel 2 IT Help Desk Jobs

Level 2 It Help Desk information

See salary details

$14

$24

$35

How much do level 2 it help desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for level 2 it help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a Level 2 IT Help Desk?

Level 2 IT Help Desk technicians are IT professionals who handle more complex technical issues than Level 1 support. They provide assistance for problems that require deeper troubleshooting, technical knowledge, or advanced problem-solving skills, often involving hardware, software, networking, or specialized systems. Users are usually escalated to Level 2 when their issues cannot be resolved by the initial support team. These technicians may also assist in training Level 1 staff and create documentation for recurring issues.

What types of issues are typically escalated to a Level 2 IT Help Desk technician, and how do these differ from Level 1 responsibilities?

Level 2 IT Help Desk technicians generally handle more complex technical issues that cannot be resolved by Level 1 support. These can include troubleshooting advanced software problems, network connectivity issues, and hardware failures requiring in-depth analysis. Level 2 technicians often work closely with system administrators or specialized IT teams to resolve persistent problems, and may also assist in creating documentation or providing guidance to Level 1 staff. This role requires strong problem-solving skills and a deeper understanding of IT systems, offering opportunities to develop expertise and advance within the IT support field.

What are the key skills and qualifications needed to thrive as a Level 2 IT Help Desk technician, and why are they important?

To thrive as a Level 2 IT Help Desk technician, you need a solid understanding of computer hardware, operating systems, networking concepts, and troubleshooting, often backed by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote desktop tools, and Active Directory is typically required. Strong communication skills, patience, and problem-solving abilities help you effectively support users and collaborate with IT teams. These skills ensure timely resolution of technical issues, maintain system reliability, and provide a positive user experience.

What is the difference between Level 2 It Help Desk vs Level 1 It Help Desk?

AspectLevel 2 It Help DeskLevel 1 It Help Desk
ResponsibilitiesHandles more complex technical issues, escalates problems, provides advanced troubleshootingAddresses basic user issues, performs initial troubleshooting, and resolves simple problems
CredentialsTypically requires CompTIA A+ or similar certifications, some experienceEntry-level certifications like CompTIA A+ often sufficient
Work EnvironmentSupport teams, help desk, remote and on-site supportHelp desk, call centers, remote support
SkillsAdvanced troubleshooting, customer service, technical knowledgeBasic troubleshooting, communication skills, customer support

Level 2 It Help Desk professionals handle more complex technical issues than Level 1 staff, requiring additional skills and certifications. They often escalate unresolved problems and provide more in-depth support, making them essential for maintaining efficient IT operations.

What cities are hiring for Level 2 It Help Desk jobs?

Cities with the most Level 2 It Help Desk job openings:

What states have the most Level 2 It Help Desk jobs?

States with the most job openings for Level 2 It Help Desk jobs include:

What are popular job titles related to Level 2 It Help Desk jobs?

For Level 2 It Help Desk jobs, the most frequently searched job titles are:

IT Help Desk Technician

Orlando, FL • On-site

Enterfusion
IT Services • 11 - 50 employees
Learn more about Enterfusionexternal

$48K - $65K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team!

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization.

A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies.

Requirements

KEY RESPONSIBILITIES:
  • Provide technical support via phone, email, and in-person.
  • Troubleshoot hardware/software issues for desktops, laptops, and mobile devices.
  • Assist in setting up new employee workstations and documenting solutions in the ticketing system.
  • Escalate complex issues to senior IT staff.
  • Help with software upgrades, maintain IT equipment inventory, and assist in procurement.
  • Participate in IT projects to enhance operational efficiency and prioritize service tickets.
  • Configure computers, software, and networks; upgrade hardware and remove viruses.
  • Ensure proper backups to prevent data loss and troubleshoot various IT problems.
  • Administer servers, desktop computers, printers, network devices, and perform software deployments.
  • Recommend hardware devices to the sales team and perform other duties as assigned.
QUALIFICATIONS:
  • Strong technical knowledge of computer systems, mobile devices, and tech products.
  • Familiarity with Windows and macOS, and common software applications.
  • Exceptional teamwork, communication, and customer service skills.
  • Efficient troubleshooting and problem resolution abilities.
  • IT certifications (e.g., CompTIA A+) are desirable.
  • Working knowledge of Microsoft Office tools.
  • Excellent written and verbal communication.
  • High attention to detail and phone etiquette.
  • Experience supporting at least one of the following:
    • AWS cloud services (S3, EC2, VPC) or Microsoft Azure.
    • Windows 2012 Server or newer Active Directory.
    • Troubleshooting enterprise network equipment.
    • VoIP technologies (Asterisk, Switchvox, Cisco Unified Communications).
    • Ubiquiti or Cisco Wi-Fi troubleshooting.
    • Microsoft O365 management and migrations.
    • Windows 10 or 11 Desktop OS support.
WORK ENVIRONMENT:

This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth.

TRAVEL:

The position is based in downtown Orlando and may require some planned travel around Florida and other states which would total up to 25% of workdays.

JOB TYPE:

Salary, Full-time, Non-exempt

HOURS:

The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per week.

JOIN OUR TEAM!

If you are looking to establish your career in IT and become part of a vibrant team dedicated to providing high-quality technical support, apply today to become a valuable member of Enterfusion!

Benefits

COMPENSATION:

Annual salary of $48,000-65,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance.

Benefits Include:

Paid Time Off (PTO) - Accrual begins after 90 days, with increasing PTO over time.
Health Insurance - Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue.
Life Insurance - Company-paid coverage for employees.
Short- & Long-Term Disability Insurance - Income protection benefits provided.
SIMPLE IRA - Enterfusion matches employee contributions up to a set percentage.
Continued Learning - Reimbursement for required or beneficial certifications, plus training support.

Join Enterfusion and be part of a team that invests in your success!

Apply