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Level 1 Support Desk Jobs (NOW HIRING)

Level 1 Support Desk Technician

Chesterfield, MO · On-site

$19.75 - $26.75/hr

FeatherShark is looking for a Stellar Level 1 Support Desk technician to join our fast-growing team! Are you someone who loves to learn and is looking to launch a career in technology? Are you ...

The Level 1 Support function provides first-line assistance to subscribers and participants by triaging incoming tickets, resolving common inquiries related to access, reporting, billing, and ...

Level 1 Support Technician

Brick, NJ · On-site

$50K - $60K/yr

We are looking for a skilled Level 1 Support Technician to provide dependable technical assistance ... At least 3 years of experience in help desk, desktop support, or a similar technical support ...

Level One Support Engineer

Orem, UT · On-site

$60 - $80/hr

An excellent level one Support Engineer must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer ...

IT level 1 Support

Orlando, FL · On-site

$20 - $27.50/hr

Udemy IT Help Desk Professional or similar * IT Support: Fundamentals by Microsoft * Apple Certified Support Professional (ACSP) certification * Desktop Support Level 1 & 2 in real life ...

... Support. This role is responsible for troubleshooting, documenting all work performed, maintaining Service Level Agreement (SLA) commitments, and ensuring positive customer experiences through ...

... Support. This role is responsible for troubleshooting, documenting all work performed, maintaining Service Level Agreement (SLA) commitments, and ensuring positive customer experiences through ...

Support Desk Technician

Branford, CT · On-site

$19.75 - $26.75/hr

This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote ...

Support Desk Technician

Albany, NY · On-site

$19.75 - $26.75/hr

This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote ...

Support Desk Technician

Charlotte, NC · On-site

$46K - $55K/yr

This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote ...

Be Seen First

At Next Level IT Pros, we're a veteran-owned, fast-growing managed IT services provider run by ... You'll run regular one on ones and coaching sessions, helping each tech sharpen their ...

Support Desk Engineer

Huntsville, AL · On-site

$69K - $125K/yr

Ability to acquire IAT Level II Certification If you're looking for comfort, keep scrolling. At ... September 1, 2026 For U.S. Positions: While subject to change based on business needs, Leidos ...

$80 - $100/hr

Ability to acquire IAT Level II Certification If you're looking for comfort, keep scrolling. At ... September 1, 2026 For U.S. Positions: While subject to change based on business needs, Leidos ...

New

Support Desk Analyst

Reston, VA · Hybrid

$70K - $80K/yr

The Support Desk Analyst provides front-line assistance to users and stakeholders. You will respond ... level expectations - Use knowledge articles, runbooks, FAQs, and system guidance to provide ...

Support Desk Analyst

Reston, VA · On-site

$70K - $80K/yr

The Support Desk Analyst provides front-line assistance to users and stakeholders. You will respond ... level expectations - Use knowledge articles, runbooks, FAQs, and system guidance to provide ...

Help Desk Analyst Level 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center ... level 1 support. • Serves as a contact for users having problems using computer software ...

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Level 1 Support Desk information

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How much do level 1 support desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for level 1 support desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What cities are hiring for Level 1 Support Desk jobs?

Cities with the most Level 1 Support Desk job openings:

What states have the most Level 1 Support Desk jobs?

States with the most job openings for Level 1 Support Desk jobs include:

What are popular job titles related to Level 1 Support Desk jobs?

For Level 1 Support Desk jobs, the most frequently searched job titles are:

Level 1 Support Desk Technician

Chesterfield, MO • On-site

FeatherShark
IT Services • 1 - 10 employees

$19.75 - $26.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago


Job description

FeatherShark is looking for a Stellar Level 1 Support Desk technician to join our fast-growing team!
Are you someone who loves to learn and is looking to launch a career in technology? Are you optimistic and enthusiastic and love being part of a winning team? If so, then FeatherShark would like to talk to you.
The Level 1 Service Desk Technician is responsible for assisting clients with service requests. Requests could include problems with computer hardware and software, network and internet issues, new user setups, and user training. You'll be doing something different almost every day. The only thing you can count on is you'll be growing your technical skills daily!
About the Company
FeatherShark is a Managed IT Services provider with a focus on providing service to Fire and Ambulance Districts in the Midwest. We help our clients unlock the power of technology so they can do their best work.
Why do we need this position?
We're growing fast, and we promote from within. It's time to bring on more talented teammates. This position is in-person at our Chesterfield, MO office.
Things you'll do in this role:
  • Provide remote support to customers, via phone and email, in a timely manner
  • Troubleshoot and resolve technical issues on computers, networks, and software
  • Answer questions and provide training for customers
  • Occasionally, travel to client locations to resolve issues and install equipment
  • Provide awesome customer service
  • Follow support procedures to make sure that service requests are resolved quickly and accurately
  • Be part of a stellar team, and collaborate with others to ensure that we are providing great customer service
  • Train and build your skills

To qualify for consideration you must:
  • Have excellent written and verbal communication skills, able to communicate "in plain english" to clients
  • Be able to develop rapport
  • Have strong skills in problem-solving and critical thinking
  • Be tenacious in providing great customer service
  • Have good planning and organizational skills
  • Be able to accomplish amazing amounts of important work
  • Have a working knowledge of Windows and Mac computers. Bonus points for A+ certification
  • Understand TCP/IP, DNS, DHCP and Wireless networking technologies. Bonus points for network certifications
  • Be skilled with Google and Microsoft Office applications

Qualifications:
  • 4-year bachelor's degree or equivalent experience
  • Experience with providing technical support to end users is a plus

Benefits:
  • Competitive salary commensurate with experience
  • 7 paid company holidays plus an additional 15 days paid time off for your personal sick and planned out-of-office time
  • Medical, dental and vision insurance coverage available. Company pays up to 90% of employee and 50% of family, depending on the type of health insurance plan you elect
  • Automatic enrollment in company-paid life insurance, short-term disability and long-term disability
  • 401K plan available with company match