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Level 1 Service Desk Support Jobs (NOW HIRING)

System Soft Technologies

IT Service Desk Support

We are seeking a Service Desk Support Analyst to provide first-level technical support to end users. This role involves troubleshooting hardware, software, and network issues while ensuring a high ...

kgs

Service Desk Support Specialist

Huntsville, AL · On-site

Provide first-level technical support for AMC's GITOC, UC, and mission IT systems * Use the AMC G-6 ... * 1+ years of experience in IT service desk or technical support role * Experience with ITSM tools ...

htna

Service Desk Support I

Romeoville, IL · On-site

$20.50 - $27.50/hr

Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides ... Associate degree in Information Technology preferred. * 1-2 years of experience in IT support or a ...

Red Cup IT

MSP Service Desk & Support

$20.50 - $27.75/hr

Red Cup IT is seeking an MSP Service Desk & Support professional to provide first- and second-level ... Tier 1 and Tier 2 technical issues in a timely manner • Escalate complex issues to senior ...

M.S. Walker

Service Desk Support Analyst

Norwood, MA · On-site

$60 - $80/hr

Roughly 80 percent Tier 1 end user support and device setup, 20 percent documentation, knowledge ... Provide clear, patient support to users at every level of technical comfort, and follow up until ...

Pivotal Solutions

Service Desk Analyst

Miami, FL · On-site

$19.50 - $26.75/hr

Qualifications * 1+ years of service desk/support experience * Candidate must possess superior ... Service Desk experience required. * Experience in providing high-level customer service.

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... This position will have the overall responsibility for supporting the initial level of end user ...

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Level 1 Service Desk Support information

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How much do level 1 service desk support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for level 1 service desk support in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a level 1 service desk support?

Level 1 Service Desk Support roles are entry-level IT positions that serve as the first point of contact for users experiencing technical issues. These professionals handle basic troubleshooting, password resets, and general IT requests, escalating more complex problems to higher-level support teams when necessary. Their main goal is to quickly resolve user issues, maintain high customer satisfaction, and ensure smooth day-to-day technology operations.

What are the key skills and qualifications needed to thrive as a level 1 service desk support?

To thrive as a Level 1 Service Desk Support, you need a solid understanding of basic IT concepts, troubleshooting, and customer service, often supported by a high school diploma or entry-level IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help professionals stand out in this position. These skills are essential for efficiently resolving user issues and ensuring positive customer experiences in a technical support environment.

What are some common challenges faced by level 1 service desk support staff, and how can they be managed?

Level 1 Service Desk Support professionals often encounter challenges such as handling a high volume of tickets, managing time effectively, and dealing with frustrated users. To manage these challenges, it's important to prioritize tasks, maintain clear documentation for recurring issues, and develop strong communication skills. Many teams provide ongoing training and mentorship to help new staff build confidence and technical expertise, making it easier to resolve issues efficiently and provide excellent customer service.

What is the difference between Level 1 Service Desk Support vs Help Desk Technician?

AspectLevel 1 Service Desk SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentHelp desks, call centers, remote supportHelp desks, remote and on-site support
ResponsibilitiesInitial troubleshooting, ticket logging, basic issue resolutionTroubleshooting, user support, issue escalation
Industry UsageCommon in IT support teams across industriesSimilar, widely used in IT support roles

Both roles involve providing technical support and troubleshooting, often requiring similar certifications and working in comparable environments. The main difference lies in terminology and specific employer preferences, but they generally serve the same purpose in IT support teams.

How to become a Level 1 Service Desk Support?

To become a Level 1 Service Desk Support, candidates typically need a high school diploma or equivalent, basic knowledge of computer hardware and software, and strong communication skills. Relevant certifications such as CompTIA A+ can improve job prospects, and on-the-job training is common for developing troubleshooting skills in a help desk environment.

What cities are hiring for Level 1 Service Desk Support jobs?

Cities with the most Level 1 Service Desk Support job openings:

What states have the most Level 1 Service Desk Support jobs?

States with the most job openings for Level 1 Service Desk Support jobs include:

What are popular job titles related to Level 1 Service Desk Support jobs?

For Level 1 Service Desk Support jobs, the most frequently searched job titles are:

Infographic showing various Level 1 Service Desk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help desk Support

Secaucus, NJ • On-site

Integrated Resources, Inc ( IRI )
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Integrated Resources, Inc ( IRI )external

$20.75 - $28.50/hr

Full-time

Re-posted 22 days ago

Job description

Job Summary:
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. They are seeking a Help Desk Support professional to provide first tier support for IT related issues, maintain application expertise, and ensure timely resolution of customer calls.
Responsibilities:
• Facilitate Problem/Call Resolution and Management: Collect and gather the necessary information in order to troubleshoot and resolve IT related issues. Provide first tier support for all supported applications and services. Provide necessary escalation to 2nd and 3rd level support to resolve issues. Ensure all customer calls are addressed and resolved timely to customer's satisfaction.
• Application Expertise: Maintain current knowledge of applications including packaged software (i.e. MS Office, Outlook), as well as custom applications.
• Email/Voicemail and LogMeIn Monitoring: Continually monitor both the Email and Voicemail and LogMeIn queues on behalf of the Service Desk. Include troubleshooting with the user community and ultimately, the logging and resolution of reported issues.
• Hotline Monitoring: Primary contact for the clients various hot-lines and are expected to answer at all times during standard operational hours.
• Service Request / TAF Requests: Processing of all staff movement (New Hire/Exiting, etc.)within the organization. This also includes following up with other IT groups to ensure that each section of the process is closed within the appropriate Service Level Agreement.
• Communication of Technical Service Status: Service Desk analyst must be able lead and communicate status to the end user community via Email and Voicemail in adherence to the documented Production Outage process.
• Support Specialist: Develop expertise in at least 2 areas of technology. Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through resolutions.
• Event Support: Provide support for Events (Domestic and International)
• Adherence to Policy and Procedure: Act in accordance with IT related policies and procedures. Proactively avoid recurring issues and assist in mimizing the impact of issues to the organization.
Qualifications:
Required:
• Strong written, verbal and interpersonal skills.
• Strong pro-active task management and follow-up skills.
• Solid technical skills, including hardware and software configurations.
• Proficiency in usage and technical implementation various shrink-wrap software (i.e.. Microsoft products including Word, Excel, PowerPoint, Outlook, etc.
• Solid understanding of Windows Operating Systems (Win 7, etc.)
• At least 3 years on related Service Desk (Level 1) Support (not call center) and 2 years Desktop support experience.
• This should include hands-on experience supporting custom software applications and physical hardware builds and configurations.
Company:
Integrated Resources Inc. Founded in 1996, the company is headquartered in Edison, USA, with a team of 501-1000 employees. The company is currently Late Stage.
Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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