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Level 1 Service Desk Support Jobs (NOW HIRING)

IDR Healthcare

Service Desk 1

Sharonville, OH · On-site

IDR is seeking a dedicated and tech-savvy Service Desk 1 professional to join one of our top clients in Cincinnati, Ohio. This role is the first point of contact for technical assistance and provides ...

Cognizant

Service Desk Manager / Lead

Des Moines, IA · On-site

$100 - $125/hr

Lead daily operations of the IT Service Desk supporting enterprise users globally. * Ensure ... Executive-level stakeholder management * Conflict resolution and escalation management * Analytical ...

Sonoma Consulting Inc.

IS Service Desk Analyst

Glenview, IL · On-site

$20.25 - $27.50/hr

Provides basic Level 1 and Level 2 phone support for incidents (problem/issues) or service requests ... Service Desk role; a strong background with PC systems running Windows 7 or greater; proven ...

Arhaus

Service Desk Analyst

Conover, NC · On-site

$60 - $80/hr

The Service Desk Analyst position works onsite and provides level 1 & 2 telephone, hardware, software, how-to support, escalations, IT service management and customer service. This is an opportunity ...

Arhaus-6

Service Desk Analyst

Conover, NC · On-site

$60 - $80/hr

The Service Desk Analyst position works onsite and provides level 1 & 2 telephone, hardware, software, how‐to support, escalations, IT service management and customer service. This is an ...

Syntricate Technologies

Service Desk

Houston, TX · On-site

The role involves providing support as a Service Desk Agent with a focus on OSS AV and ITSC SME responsibilities. Responsibilities : • Service Desk AgentOSS AV SMEOSS ITSC SME • IT IS_Service ...

TEKsystems

Service Desk Analyst

Louisville, KY · On-site

$19 - $24/hr

Service Desk Analyst Overview We are seeking an experienced Service Desk Analyst to provide first-level technical support for internal end users. This role is responsible for resolving a wide range ...

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Level 1 Service Desk Support information

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How much do level 1 service desk support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for level 1 service desk support in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a level 1 service desk support?

Level 1 Service Desk Support roles are entry-level IT positions that serve as the first point of contact for users experiencing technical issues. These professionals handle basic troubleshooting, password resets, and general IT requests, escalating more complex problems to higher-level support teams when necessary. Their main goal is to quickly resolve user issues, maintain high customer satisfaction, and ensure smooth day-to-day technology operations.

What are the key skills and qualifications needed to thrive as a level 1 service desk support?

To thrive as a Level 1 Service Desk Support, you need a solid understanding of basic IT concepts, troubleshooting, and customer service, often supported by a high school diploma or entry-level IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help professionals stand out in this position. These skills are essential for efficiently resolving user issues and ensuring positive customer experiences in a technical support environment.

What are some common challenges faced by level 1 service desk support staff, and how can they be managed?

Level 1 Service Desk Support professionals often encounter challenges such as handling a high volume of tickets, managing time effectively, and dealing with frustrated users. To manage these challenges, it's important to prioritize tasks, maintain clear documentation for recurring issues, and develop strong communication skills. Many teams provide ongoing training and mentorship to help new staff build confidence and technical expertise, making it easier to resolve issues efficiently and provide excellent customer service.

What is the difference between Level 1 Service Desk Support vs Help Desk Technician?

AspectLevel 1 Service Desk SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentHelp desks, call centers, remote supportHelp desks, remote and on-site support
ResponsibilitiesInitial troubleshooting, ticket logging, basic issue resolutionTroubleshooting, user support, issue escalation
Industry UsageCommon in IT support teams across industriesSimilar, widely used in IT support roles

Both roles involve providing technical support and troubleshooting, often requiring similar certifications and working in comparable environments. The main difference lies in terminology and specific employer preferences, but they generally serve the same purpose in IT support teams.

How to become a Level 1 Service Desk Support?

To become a Level 1 Service Desk Support, candidates typically need a high school diploma or equivalent, basic knowledge of computer hardware and software, and strong communication skills. Relevant certifications such as CompTIA A+ can improve job prospects, and on-the-job training is common for developing troubleshooting skills in a help desk environment.

What cities are hiring for Level 1 Service Desk Support jobs?

Cities with the most Level 1 Service Desk Support job openings:

What states have the most Level 1 Service Desk Support jobs?

States with the most job openings for Level 1 Service Desk Support jobs include:

What are popular job titles related to Level 1 Service Desk Support jobs?

For Level 1 Service Desk Support jobs, the most frequently searched job titles are:

Infographic showing various Level 1 Service Desk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk 1

Sharonville, OH • On-site

IDR Healthcare
See more jobs at IDR Healthcareexternal

Other

Medical, Dental, Vision, Life

Posted 4 days ago

Job description

IDR is seeking a dedicated and tech-savvy Service Desk 1 professional to join one of our top clients in Cincinnati, Ohio. This role is the first point of contact for technical assistance and provides an excellent opportunity for those passionate about IT and customer service. If you are looking for an opportunity to join a large and growing organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Service Desk 1:

  • Serve as the first point of contact for technical assistance over phone or email
  • Identify, troubleshoot, and guide customers through corrective steps remotely
  • Record all requests and incidents in the ticketing system, providing detailed and accurate documentation
  • Follow up with customers in a timely fashion, ensuring excellent customer service
  • Help maintain our client's technical knowledge base by updating and creating new documents as needed
Required Skills for Service Desk 1:
  • High school diploma, GED, or equivalent
  • 1-2 years of help desk experience in a contact center
  • Ticketing System experience
  • Excellent problem-solving skills and attention to detail
  • Ability to communicate effectively across the spectrum (from non-tech savvy end users to highly technical engineers)
What's in it for you?
  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry-leading organization
  • Close-knit and team-oriented culture
Why IDR?
  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
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