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Level 1 Service Desk Support Jobs (NOW HIRING)

Viridien

Service Desk Support Specialist

Houston, TX · Hybrid

The Service Desk Support Specialist is responsible for providing Tier 2 technical support across ... level of customer satisfaction while contributing to operational stability and continuous ...

IMTAS

Mid Level Service Desk Support(AF)

Chantilly, VA · On-site

$21 - $28.75/hr

This is the primary ticket solver in Ask Finance. * Assist a Tier 1 Technician in solving technical ... MID-LEVEL: Staff member has 5 to 10 years of experience . A mid-level labor category typically ...

Coretek

$15 - $20.75/hr

The Senior Service Desk Analyst is responsible for providing advanced technical support ... Level Agreement * Communicate, internally and externally, the status of the call directly with the ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

$48K - $50K/yr

... Tier 1 Level II) staff shall receive, diagnose, distribute, and track the status of service ... Desk support management tool (currently Remedy). The Service Desk will follow Information ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

... Tier 1 Level II) staff shall receive, diagnose, distribute, and track the status of service ... Desk support management tool (currently Remedy). The Service Desk will follow Information ...

Encode, Inc.

VA · On-site

Service/help desk or customer service support * Strong written and verbal communication * Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, use of ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

$48K - $50K/yr

... Tier 1 Level II) staff shall receive, diagnose, distribute, and track the status of service ... Desk support management tool (currently Remedy). The Service Desk will follow Information ...

K2 Staffing

Help Desk Support Level II Technician

Tempe, AZ · On-site

$19.25 - $25.75/hr

Summary Our client is a growing Managed Service Provider (MSP) in the Tempe, AZ area and is seeking an experienced Help Desk Support Level II Technician to join their technical support team. This ...

Netrio

Service Desk Analyst 1

Golden Valley, MN · Hybrid

$50K - $60K/yr

Service Desk Analyst 1 FLSA Status: Non-Exempt Technical Services Reports To: Director of Service ... Reactive ticket work focus of triaging support calls/emails/alerts, first call resolution on level ...

Iron Grid Networks

Be Seen First

Service Desk Tier 1

Jefferson, GA · On-site

$35K - $45K/yr

As an IT Tier 1 Service Desk Technician, you will be the first point of contact for our clients ... Provide first-level support for hardware and software problems, escalating more complex issues to ...

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Level 1 Service Desk Support information

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$14

$24

$35

How much do level 1 service desk support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for level 1 service desk support in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a level 1 service desk support?

Level 1 Service Desk Support roles are entry-level IT positions that serve as the first point of contact for users experiencing technical issues. These professionals handle basic troubleshooting, password resets, and general IT requests, escalating more complex problems to higher-level support teams when necessary. Their main goal is to quickly resolve user issues, maintain high customer satisfaction, and ensure smooth day-to-day technology operations.

What are the key skills and qualifications needed to thrive as a level 1 service desk support?

To thrive as a Level 1 Service Desk Support, you need a solid understanding of basic IT concepts, troubleshooting, and customer service, often supported by a high school diploma or entry-level IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help professionals stand out in this position. These skills are essential for efficiently resolving user issues and ensuring positive customer experiences in a technical support environment.

What are some common challenges faced by level 1 service desk support staff, and how can they be managed?

Level 1 Service Desk Support professionals often encounter challenges such as handling a high volume of tickets, managing time effectively, and dealing with frustrated users. To manage these challenges, it's important to prioritize tasks, maintain clear documentation for recurring issues, and develop strong communication skills. Many teams provide ongoing training and mentorship to help new staff build confidence and technical expertise, making it easier to resolve issues efficiently and provide excellent customer service.

What is the difference between Level 1 Service Desk Support vs Help Desk Technician?

AspectLevel 1 Service Desk SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentHelp desks, call centers, remote supportHelp desks, remote and on-site support
ResponsibilitiesInitial troubleshooting, ticket logging, basic issue resolutionTroubleshooting, user support, issue escalation
Industry UsageCommon in IT support teams across industriesSimilar, widely used in IT support roles

Both roles involve providing technical support and troubleshooting, often requiring similar certifications and working in comparable environments. The main difference lies in terminology and specific employer preferences, but they generally serve the same purpose in IT support teams.

How to become a Level 1 Service Desk Support?

To become a Level 1 Service Desk Support, candidates typically need a high school diploma or equivalent, basic knowledge of computer hardware and software, and strong communication skills. Relevant certifications such as CompTIA A+ can improve job prospects, and on-the-job training is common for developing troubleshooting skills in a help desk environment.

What cities are hiring for Level 1 Service Desk Support jobs?

Cities with the most Level 1 Service Desk Support job openings:

What states have the most Level 1 Service Desk Support jobs?

States with the most job openings for Level 1 Service Desk Support jobs include:

What are popular job titles related to Level 1 Service Desk Support jobs?

For Level 1 Service Desk Support jobs, the most frequently searched job titles are:

Infographic showing various Level 1 Service Desk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Tier One Service Desk Technician

Sea Girt, NJ • On-site

EnviroTrac LLC
Environmental Consulting Services • 51 - 200 employees
Learn more about EnviroTrac LLCexternal

$22 - $25/hr

Full-time

Posted 14 days ago

Job description

Full Job Description

Job Title: IT Tier One Service Desk Technician

Location: Burlington, NJ; S. Plainfield, NJ; Sea Girt, NJ; Yaphank, NY

Reports to: Chief Information Officer (CIO)

Job Type: Hourly/Full-time/Non-Exempt

Service Desk Technician

Introduction: We’re looking for a tech-savvy problem solver who’s passionate about helping people. As a Service Desk Technician, you’ll be the go-to resource for our employees, tackling hardware, software, and peripheral issues with skill and a smile. You’ll support both on-site and remote staff, ensuring our technology runs smoothly so the business can, too. If you thrive in a fast-paced environment and enjoy delivering top-notch customer service, we’d love to hear from you.

Duties & Responsibilities:

  • Provide User Support: Deliver exceptional customer service to internal employees. Handle Tier I service requests and troubleshoot PC, printer, and mobile device issues. Perform root-cause analysis to prevent repeat problems.
  • Support Remote Staff: Offer on-site and remote IT support for employees nationwide.
  • Manage Hardware: Install, upgrade, and replace computer parts. Maintain accurate asset inventory and documentation. Deploy and decommission PCs as needed.
  • Meet Service Goals: Address and close tickets promptly to meet or exceed SLA standards while ensuring high-quality customer service.
  • Administer Accounts: Create, update, and remove user accounts during onboarding, role changes, and terminations.

Required Skills:

  • Strong verbal and written communication skills.
  • Experience supporting Windows 10/11 operating systems and familiarity with iPhone device management.
  • Knowledge of IT ticketing systems and remote access tools.
  • Excellent troubleshooting and problem-solving abilities with keen attention to detail.
  • At least one year of experience in a technical support role.
  • Ability to work independently and as part of a team, managing multiple tasks in a high-pressure environment.
  • Flexibility to work nights and weekends as needed.
  • Eagerness to learn and adapt to new technologies and challenges.

Preferred Qualifications:

  • Associate or Bachelor’s degree in Computer Technology or equivalent experience.
  • Certifications such as CompTIA A+ or Network+.
  • Basic knowledge of Active Directory (password resets, group membership changes).
  • Familiarity with Microsoft 365 user support (e.g., password resets, mailbox setup, Teams basics).
  • Basic networking knowledge (LAN/Wi-Fi troubleshooting, VPN connection setup).
  • Experience using remote management and remote access tools.
  • Familiarity with antivirus and endpoint protection tools.
  • Ability to lift up to 45 lbs., travel between remote locations, and maintain a valid driver’s license.