ZipRecruiter

Log In

1

Tier 1 Service Desk Jobs (NOW HIRING)

ClearanceJobs

Tier 1 Service Desk Jobs

Kansas City, MO · On-site

... service desk, and data transport. Responsibilities include: * Serving as the initial point of contact for IT related problems and providing tier 1 level support which will consist of providing phone ...

International Executive Service Corps

Essential Functions Service Desk Operations * Lead and manage the daily operations of the Tier 1 Help Desk supporting WMATA users. * Oversee a monthly call volume of approximately 7,000 inbound ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsTier 1 Service Desk Jobs

Tier 1 Service Desk information

See salary details

$11

$23

$36

How much do tier 1 service desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for tier 1 service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a Tier 1 Service Desk?

Tier 1 Service Desk jobs are entry-level IT support positions that serve as the first point of contact for users experiencing technical issues. Professionals in these roles typically handle basic troubleshooting, password resets, and general inquiries, escalating more complex problems to higher support tiers. They play a key role in ensuring smooth IT operations by providing prompt assistance and maintaining records of incidents. Tier 1 Service Desk staff must have strong communication skills and a foundational understanding of IT systems.

What are the key skills and qualifications needed to thrive as a Tier 1 Service Desk technician?

To thrive as a Tier 1 Service Desk technician, you need a solid understanding of basic IT troubleshooting, customer service, and familiarity with operating systems, often supported by a relevant certification like CompTIA A+. Experience with ticketing systems, remote support tools, and common office software is typically required. Excellent communication, patience, and active listening skills help in efficiently resolving user issues and managing stressful situations. These skills are crucial for ensuring timely IT support, maintaining user satisfaction, and escalating issues appropriately within an organization.

What are some common challenges faced by Tier 1 Service Desk technicians, and how can they be addressed?

Tier 1 Service Desk technicians often encounter challenges such as managing high volumes of support tickets, effectively communicating with users of varying technical backgrounds, and quickly diagnosing a wide range of basic technical issues. To address these challenges, it's important to develop strong time management and customer service skills, follow structured troubleshooting protocols, and leverage knowledge bases and escalation procedures when needed. Regular training and collaboration with more experienced team members can also help technicians build confidence and proficiency in resolving issues efficiently.

What is the difference between Tier 1 Service Desk vs Help Desk Technician?

AspectTier 1 Service Desk

Credential RequirementsBasic certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote support
Industry UsageCommonly used in IT support across various industries
Job FocusInitial troubleshooting, ticket logging, basic user support

The main difference between Tier 1 Service Desk and Help Desk Technician is that Tier 1 Service Desk typically refers to entry-level support roles focused on initial troubleshooting and ticket management, often within larger IT support structures. Help Desk Technicians may have similar responsibilities but can sometimes include more hands-on hardware support. Both roles require basic technical knowledge and certifications, but the Tier 1 Service Desk is more standardized across organizations for first-line support.

More about Tier 1 Service Desk jobs

What cities are hiring for Tier 1 Service Desk jobs?

Cities with the most Tier 1 Service Desk job openings:

What states have the most Tier 1 Service Desk jobs?

States with the most job openings for Tier 1 Service Desk jobs include:

What are popular job titles related to Tier 1 Service Desk jobs?

For Tier 1 Service Desk jobs, the most frequently searched job titles are:

Tier 1 Service Desk jobs near you
Infographic showing various Tier 1 Service Desk job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Tier 1 Service Desk Technician

Orlando, FL • On-site

GLOTECH, Inc.
See more jobs at GLOTECH, Inc.external

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Overview
GLOTECH, Inc., founded in 1995, is a privately and minority-owned company serving military, federal and commercial clients. We are a successful Information Technology firm with a large staff currently providing superior information technology and advanced engineering services around the world. Our success is built on attracting and retaining quality staff through a highly competitive benefits package with a special focus on continuing career development and corporate financial support. We also maintain a collegial working environment and offer our staff opportunities to improve and enhance their skills.
GLOTECH is committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure and maintain a work/life balance. We provide medical dental and vision care, disability insurance (short and long term), Life & AD&D Insurance, Flexible Spending Accounts (Healthcare, Dependent Care and Commuter Transportation and Parking Reimbursement), and Employee Assistance Programs. Additionally, we provide Annual Leave, Sick Leave, Holiday Pay, Educational Assistance, Certification /Training Reimbursement, and a 401(k)-retirement savings contribution plan (with employer match).
Responsibilities
This is a talent pipeline opening. We are building a network of qualified talent for general consideration of future full time or temporary TIER 1 Help Desk Technician job openings.
GLOTECH, Inc. is seeking TIER 1 Help Desk Technicians to join our team in Orlando, Florida. The TIER 1 Service Desk technician is responsible for receiving and documenting initial incident and request management reports supporting United Parks & Resorts, including Corporate and all park locations. TIER 1 Service Desk technician responsibilities include but are not limited to monitoring SEA systems for equipment failure, errors in performance or hardware failures, initial communication with the user population, documenting the issue or request, conducting initial Level 1 triage and resolution when possible, and escalating to TIER 2 as required in accordance with established Service Level Agreements. Provide basic desktop support and assistance with Microsoft Office products. Additional areas of responsibilities include both passive and active network and enterprise monitoring and initiating appropriate responses as required.
PRINICPAL DUTIES/RESPONSIBILITES:
  • Provide exceptional and professional customer service to our internal customers
  • Log all contacts - calls, emails, web forms, chat sessions, or voicemails - into the ITSM Jira
  • Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools
  • Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management
  • As Escalation Management process describes, route tickets that cannot be resolved at the desk to appropriate assignment or application owner groups
  • Collaborate effectively with other service desk team members
  • Participate in ongoing training for service desk operations
  • Work on projects or tasks assigned by leadership
  • Available to work any shift on a 24x7 operation

Qualifications
  • Vocational certifications or AS degree in computer science or related technical field preferred.
  • Must have at least two years of experience working on a Help Desk / Service Desk
  • Microsoft certifications a plus
  • Positive Customer service oriented in potentially high stress scenarios
  • Basic knowledge of Active Directory is required
  • Must be available to work onsite in Orlando, FL as needed

GLOTECH, Inc. is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

Apply