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Level 1 It Helpdesk Support Jobs (NOW HIRING)

SubCom

IT Helpdesk Support Analyst (7496)

Newington, NH · On-site

This role provides primarily Level 2 technical support, desktop support, and customer service to ... As a member of the broader IT Service Delivery team, the Help Desk Support Analyst will also assist ...

Starling Chevrolet

IT level 1 Support

Orlando, FL · On-site

$20 - $27.50/hr

Let's help each other grow. This position is for a Level 1 IT support technician and reports directly to the IT director as well as to senior level 2 & 3 IT staff on specific projects. Experience and ...

Zones, LLC

IT Helpdesk Technician

Boston, MA · On-site

$60 - $80/hr

M-F 8-5pm The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This position will provide customer-friendly assistance to end-users experiencing difficulty using IT ...

NextHop AI

IT Helpdesk Engineer

Santa Clara, CA · On-site

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to ... Providing Level 1 & 2 IT support between IT/AV infrastructure and Lab operations. * Oversee office ...

SBT Global, Inc.

IT Helpdesk

Plymouth, MI · On-site

$60/hr

Provide Tier 2 technical support for desktop and laptop computers, monitors, printers, scanners ... Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience ...

SBT Global, Inc.

IT Helpdesk

San Jose, CA · On-site

$31/hr

... user level, responding to user needs in a timely manner and ensuring the optimal running of all ... Install and configure systems which support infrastructure and/or R&D activities. * Develop and ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

... - 1+ years of directly relevant experience in IT Helpdesk support. - 1+ years MacOS and iOS ... level of expertise. Compensation will be determined based on these factors to ensure alignment with ...

Arthur Lawrence

IT HELPDESK TECHNOLOGIST

Dallas, TX · On-site

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please ... Must-Have Skills: * 2-3 years of experience providing IT desktop support, including troubleshooting ...

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Level 1 It Helpdesk Support information

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How much do level 1 it helpdesk support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for level 1 it helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Level 1 It Helpdesk Support vs Level 1 Network Support?

AspectLevel 1 It Helpdesk SupportLevel 1 Network Support
CertificationsCompTIA A+, HDI Support CenterCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, call centers, remote supportNetwork operations centers, on-site troubleshooting
Job FocusBasic troubleshooting, user support, ticket managementNetwork issues, hardware configuration, connectivity
Industry UsageIT service desks across various industriesNetworking companies, ISPs, enterprise IT teams

Level 1 It Helpdesk Support primarily handles user support and basic troubleshooting, often in helpdesk environments. In contrast, Level 1 Network Support focuses on network-related issues like connectivity and hardware configuration. While both roles require foundational IT certifications, their work environments and job focuses differ, catering to different aspects of IT support.

What cities are hiring for Level 1 It Helpdesk Support jobs?

Cities with the most Level 1 It Helpdesk Support job openings:

What are popular job titles related to Level 1 It Helpdesk Support jobs?

For Level 1 It Helpdesk Support jobs, the most frequently searched job titles are:

Tier 1 IT Helpdesk Analyst

Birmingham, AL • On-site

Precision Resources
See more jobs at Precision Resourcesexternal

$48K - $52K/yr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Precision Resources, a division of The Trimarc Group, Inc. is currently seeking an experienced Tier 1 IT Helpdesk Analyst to join our client in Birmingham, Alabama. This is an excellent opportunity with a growing organization and offers the ability to work 3 days from home each week. This position requires someone to work between the hours of 8:30 AM and 5PM, Monday through Friday. 
The primary role of the Tier 1 IT Helpdesk Analyst is to serve as the main point of contact for supporting all first level IT support needs.  This individual will work in a team to ensure coverage for various methods of inbound activity. 
This position requires a strict adherence to providing detailed documentation and following already-established processes and escalation procedures. 
Position Duties/Responsibilities:

•Minimum 1 year of enterprise IT Helpdesk support experience in a WINDOWs environment.
•Manage user accounts with working knowledge of Microsoft Active Directory, Azure, Entra and Intune.
•Familiarity with supporting Citrix, VPNs, computer networking and TCP protocols.
•Provides Tier One Support to end users including but not limited to workstations, proprietary software and desktop applications, printers, mobile devices, A/V equipment, network and internet connectivity.
•Collaborate with helpdesk peers and other technology departments such as in systems engineering, network, application development, software testing for problem escalation and problem resolution.
•Schedule install of new hardware or software and/or existing workstation revisions with user.  
•Previous experience working with an enterprise ITSM like ServiceNow, Avanti, Remedy to record and categorize all helpdesk incidents.
•Track and provide accurate documentation of issues
•Understanding of Windows OS desktop/laptops technologies as well as capability to research and escalate complex issues to management, senior team members, or other Information Services personnel as required.

US Citizen or Green Card holder.  

Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals.

Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results.

We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients. From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.