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Level 1 It Helpdesk Support Jobs (NOW HIRING)

Summit Therapeutics

IT Helpdesk Analyst

Palo Alto, CA · On-site

The IT Helpdesk Analyst role is a motivated, customer-focused position that sits within the ... Respond to and resolve inbound support requests via phone, email, and ticketing system (Tier 1 & ...

M&K Truck Centers

IT Helpdesk Technician

Wyoming, MI · On-site

$45K - $55K/yr

Lifting up to 50 lb's Education and/or Experience * 1-5 years of Help Desk, Desktop Support, or IT Support experience. * Strong knowledge of Windows operating systems, Microsoft 365, Microsoft Office ...

Woongjin, Inc

IT Helpdesk

San Jose, CA

Install and configure systems which support infrastructure and/or R&D activities. * Develop and ... Additional Information All your information will be kept confidential according to EEO guidelines.

Woongjin, Inc

IT Helpdesk

San Jose, CA · On-site

Install and configure systems which support infrastructure and/or R&D activities. * Develop and ... Additional Information All your information will be kept confidential according to EEO guidelines.

Motion Recruitment

IT Helpdesk Analyst

Westerville, OH · On-site

Help Desk Analyst Position Summary We are seeking a dedicated Help Desk Analyst to support and ... Identify process improvement opportunities and lead approved initiatives to enhance IT service ...

TimbukTech Inc

IT Helpdesk Technician

Canton, IL · On-site

Join TimbukTech as a Tier 1 Helpdesk Technician and serve as the first point of contact for our ... You'll provide hands-on workstation and basic network support, deliver outstanding customer service ...

J. F. Ahern

Intern - IT HelpDesk

Fond Du Lac, WI · On-site

$14.75 - $19.75/hr

With more than 145 years as a family-owned business, we've built a reputation as one of the best ... You will work independently on delegated tasks under the direction of Support Specialists to ...

Cox Engineering

IT Specialist I

Randolph, MA · On-site

$55K - $65K/yr

IT Specialist I - Help Desk Support Department Information Technology Reports To Helpdesk / Support Supervisor Employment Type Full-Time, Exempt Work Arrangement Onsite Level Level 1 (Entry) Position ...

Nwis

IT Support Services

Arlington, VA

$77K - $163K/yr

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ... Escalate to the appropriate management level when thresholds are violated. * Close Service Call

CCI Systems, Inc.

IT Support Technician

Escanaba, MI · On-site

$19.50 - $26.75/hr

... Level Agreements are met. * Monitor service desk for tickets assigned to the queue, triage, and ... Skills * 1-2+ years of IT Helpdesk or equivalent experience. * Associate or bachelor's degree in IT ...

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and ... Handle generic IT helpdesk requests such as password resets, software access, and basic system ...

Foxys IT Services

IT Support Technician

Kings Mountain, NC · On-site

$20.75 - $28.50/hr

Provide Level 1 technical support for end users, resolving hardware, software, network, and account-related issues. * Manage and prioritize ServiceNow tickets, ensuring SLA compliance and accurate ...

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Level 1 It Helpdesk Support information

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How much do level 1 it helpdesk support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for level 1 it helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Level 1 It Helpdesk Support vs Level 1 Network Support?

AspectLevel 1 It Helpdesk SupportLevel 1 Network Support
CertificationsCompTIA A+, HDI Support CenterCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, call centers, remote supportNetwork operations centers, on-site troubleshooting
Job FocusBasic troubleshooting, user support, ticket managementNetwork issues, hardware configuration, connectivity
Industry UsageIT service desks across various industriesNetworking companies, ISPs, enterprise IT teams

Level 1 It Helpdesk Support primarily handles user support and basic troubleshooting, often in helpdesk environments. In contrast, Level 1 Network Support focuses on network-related issues like connectivity and hardware configuration. While both roles require foundational IT certifications, their work environments and job focuses differ, catering to different aspects of IT support.

What cities are hiring for Level 1 It Helpdesk Support jobs?

Cities with the most Level 1 It Helpdesk Support job openings:

What are popular job titles related to Level 1 It Helpdesk Support jobs?

For Level 1 It Helpdesk Support jobs, the most frequently searched job titles are:

IT Helpdesk Analyst

Palo Alto, CA • On-site

Summit Therapeutics
See more jobs at Summit Therapeuticsexternal

Full-time

Posted 8 days ago

Job description

Location: Palo Alto, CA (onsite)

Overview of Role: 

The IT Helpdesk Analyst role is a motivated, customer-focused position that sits within the IT Support team. In this role, you will serve as the first point of contact for end-users experiencing technical issues, providing timely and effective solutions to minimize disruption and maintain productivity across the organization. 

Role and Responsibilities: 

  • Respond to and resolve inbound support requests via phone, email, and ticketing system (Tier 1 & Tier 2). 
  • Diagnose and troubleshoot hardware, software, network, and peripheral issues for end-users. 
  • Install, configure, and maintain desktops, laptops, mobile devices, and peripherals. 
  • Manage user accounts and permissions using Active Directory and Microsoft 365 Admin Center. 
  • Document incidents, resolutions, and workarounds clearly in the ITSM ticketing system. 
  • Escalate unresolved or complex issues to senior IT staff or specialized teams. 
  • Assist with onboarding of new employees including workstation setup and access provisioning. 
  • Maintain hardware and software inventory records. 
  • Support video conferencing systems and collaboration tools (Teams, Zoom, etc.). 
  • Contribute to the internal IT knowledge base by writing and updating support articles. 
  • All other duties as assigned 

Experience, Education and Specialized Knowledge and Skills: 

  • Associate's degree or higher in Information Technology, Computer Science, or related field - or equivalent work experience. 
  • CompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900). 
  • Minimum of 3+ years of experience in a helpdesk, desktop support, or IT support role. 
  • Experience with ITSM tools such as ServiceNow, Jira Service Management, or Freshservice. 
  • Exposure to remote support tools (e.g., TeamViewer, AnyDesk,). 
  • Proficiency with Windows 10/11 operating systems; basic macOS familiarity is a plus. 
  • Working knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). 
  • Familiarity with Active Directory user and group management. 
  • Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN). 
  • Strong communication and interpersonal skills with a customer-first attitude. 
  • Ability to manage multiple tickets and priorities simultaneously under pressure. 
  • Ability to demonstrate professionalism, good judgment, and tact when dealing with sensitive and confidential issues. 
  • Experience in an enterprise environment with 500+ users. 

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