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Level 1 It Helpdesk Support Jobs (NOW HIRING)

The Birchmere Group

Support security authorization activities in compliance with National Institute of Standards and Technology Risk Management Framework (NIST RMF). The Level 1 Information Systems Security Officer ...

SpaceXAI

IT Services Technician

Seattle, WA · On-site

$68K - $102K/yr

We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides ... Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best ...

Southern Tier IT Solutions

Be Seen First

Level 1 Helpdesk / On-Site Support Technician

Athens, GA · On-site

$38K - $45K/yr

Position Overview We are looking for a dependable, customer-focused Level 1 Helpdesk Technician to ... years of helpdesk or IT support experience (MSP experience strongly preferred) * Strong ...

Diamond Assets

IT Support Specialist II

Milton, WI · On-site

Job Title: IT Support Specialist 2 The IT Support Specialist 2 is an experienced technical resource ... Mentor, train, and review the work of Level 1 specialists, helping them grow their technical and ...

Bizzell Group

IT Specialist Helpdesk II

Hyattsville, MD · On-site

Provide first and second-level technical support for customer queries related to computer hardware ... Bachelor's degree in IT, Computer Science, Information Science, or related field (preferred). * 1 ...

Bizzell

IT Specialist Helpdesk II

Hyattsville, MD · On-site

Provide first and second-level technical support for customer queries related to computer hardware ... Bachelor's degree in IT, Computer Science, Information Science, or related field (preferred). * 1 ...

DASNY (Dormitory Authority

Helpdesk Support

Albany, NY · On-site

$61K - $78K/yr

Provide effective support to PC users and first level technical assistance and support for incoming ... Work closely with the Information Security Officer to identify and apply appropriate security ...

Syntricate Technologies

Helpdesk support

Providence, RI · On-site

$20.25 - $27.25/hr

Syntricate Technologies is seeking Helpdesk and Desktop Support professionals. The role involves providing support for helpdesk and desktop issues to ensure smooth operations for users.

Mode5

IT Support Specialist I

Norfolk, VA · On-site

$25 - $27/hr

Minimum of 1 to 2 years' of remote and onsite desktop support experience * Direct experience with ... Titles: IT Support Specialist, IT Desktop Specialist, IT Helpdesk, , IT Support Technician Must be ...

SugarShot

IT Support Specialist (Level 2)

Manhattan, NY · On-site

SugarShot is an information technology company with practice areas in Cybersecurity, IT Support and ... Basic IT certification(s) with Microsoft or CompTIA required. * 2 years' experience in a helpdesk ...

Accra Care, Inc

IT Support Specialist

Minnetonka, MN · On-site

$23.50 - $26/hr

Schedules designed to help you thrive. * Generous PTO: Including an additional paid day dedicated ... As an IT Support Specialist, you will be the face of IT to our internal AMG staff as you provide IT ...

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Level 1 It Helpdesk Support information

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How much do level 1 it helpdesk support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for level 1 it helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Level 1 It Helpdesk Support vs Level 1 Network Support?

AspectLevel 1 It Helpdesk SupportLevel 1 Network Support
CertificationsCompTIA A+, HDI Support CenterCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, call centers, remote supportNetwork operations centers, on-site troubleshooting
Job FocusBasic troubleshooting, user support, ticket managementNetwork issues, hardware configuration, connectivity
Industry UsageIT service desks across various industriesNetworking companies, ISPs, enterprise IT teams

Level 1 It Helpdesk Support primarily handles user support and basic troubleshooting, often in helpdesk environments. In contrast, Level 1 Network Support focuses on network-related issues like connectivity and hardware configuration. While both roles require foundational IT certifications, their work environments and job focuses differ, catering to different aspects of IT support.

What cities are hiring for Level 1 It Helpdesk Support jobs?

Cities with the most Level 1 It Helpdesk Support job openings:

What are popular job titles related to Level 1 It Helpdesk Support jobs?

For Level 1 It Helpdesk Support jobs, the most frequently searched job titles are:

Information Systems Security Officer (ISSO) Level 1

On-site

The Birchmere Group
IT Services • 11 - 50 employees
Learn more about The Birchmere Groupexternal

Full-time

Re-posted 13 days ago

Job description

***You MUST already have a TS/SCI Clearance with a Polygraph to qualify***
Information Systems Security Officer Level 1
Provide support for a program, organization, system, or enclave's information assurance program. Provide support for proposing, coordinating, implementing, and enforcing information systems security policies, standards, and methodologies. Maintain operational security posture for an information system or program to ensure information systems security policies, standards, and procedures are established and followed. Assist with the management of security aspects of the information system and perform day-to-day security operations of the system. Evaluate security solutions to ensure they meet security requirements for processing classified information. Perform vulnerability/risk assessment analysis to support security authorization. Provide configuration management (CM) for information systems security software, hardware, and firmware. Manage changes to system and assess the security impact of those changes. Prepare and review documentation to include System Security Plans (SSPs), Risk Assessment Reports, Certification and Accreditation (C&A) packages, and System Requirements Traceability Matrices (SRTMs). Support security authorization activities in compliance with National Institute of Standards and Technology Risk Management Framework (NIST RMF).
The Level 1 Information Systems Security Officer shall possess the following capabilities:
  • Provide support to senior ISSOs for implementing, and enforcing information systems security policies, standards, and methodologies.
  • Assist with preparation and maintenance of documentation.
  • Assist in the evaluation of security solutions to ensure they meet security requirements for processing classified information.
  • Assist with Configuration Management (CM) for information system security software, hardware, and firmware.
  • Maintain records on workstations, servers, routers, firewalls, intelligent hubs, network switches, etc. to include system upgrades.
  • Propose, coordinate, and implement information systems security policies, standards, and methodologies.
  • Develop and maintain documentation for Security Authorization in accordance with ODNI and DoD policies.
  • Provide CM for security-relevant information system software, hardware, and firmware.
  • Ensure compliance with system security policy.
  • Evaluate security solutions to ensure they meet security requirements for processing classified information.
  • Maintain operational security posture for an information system or program.
  • Provide support to the Information System Security Manager (ISSM) for maintaining the appropriate operational Cybersecurity posture for a system, program, or enclave.
  • Develop and update the system security plan and other Cybersecurity documentation.
  • Assist with the management of security aspects of the information system and perform day-today security operations of the system.
  • Track and ensure appropriate user identification and authentication mechanism of the Information System (IS)
  • Obtain system authorization for ISs under their purview.
  • Provide support for a program, organization, system, or enclave's information assurance program.
  • Plan and coordinate implementation of IT security programs and policies
  • Manage and control changes to the system assessing the security impact of those changes.
  • Provide daily oversight and direction to contractor ISSOs.
  • Interact with customers, IT staff, and high-level corporate officers to define and achieve required Cybersecurity objectives

Qualifications:
  • Five (5) years of combined work-related experience in the fields of IT, cybersecurity or security authorization is required.
  • Experience in at least two of the following areas is required: knowledge of current security tools, hardware/software security implementation; communication protocols; or encryption tools and techniques.
  • Familiarity with commercial security products, security authorization techniques, security incident management, and PKI and authorization services.
  • Bachelor's degree in Computer Science, Cyber Security or IT Engineering is required.
  • In lieu of a Bachelor's degree, four (4) additional years of work-related experience may be substituted.
  • Compliance with DoD 8570.01-M with a minimum certification of IAM Level I is required.

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