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Level 2 Help Desk Engineer Jobs in New York (NOW HIRING)

The Help Desk Engineer (HDE) is an experience IT support technician working in a service ... Requirements / Essential Duties Ability to call on and word directly with C level executives in ...

IPsoft aims to be a true partner helping businesses achieve better outcomes. Responsibilities ... Responsibilities include break/fix, new build outs and escalation of level 2 calls, AD ...

Help Desk Level 1 Representative

Manhattan, NY · On-site

$19.25 - $24.75/hr

The Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) is recruiting a Clerical Associate Level 2 Help Desk Representative for the Citywide User Support Division. Under ...

Help Desk Level 1 Representative

Manhattan, NY · On-site

$19.25 - $24.75/hr

The Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) is recruiting a Clerical Associate Level 2 Help Desk Representative for the Citywide User Support Division. Under ...

Help Desk Level 2 IT

Bardonia, NY · On-site

$70K - $85K/yr

Here is the generated Help Desk Level 2 IT Polaris Healthcare Bardonia, NY Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 ...

) Here is the generated Help Desk Level 2 IT Polaris Healthcare Bardonia, NY Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 ...

Responsibilities include break/fix, new build outs and escalation of level 2 calls, Active ... Properly document all issues in tickets and update knowledge base articles for other engineers.

This role is responsible for providing first and second-level technical support, resolving ... * 2+ years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services ...

This role is responsible for providing first and second-level technical support, resolving ... * 2+ years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services ...

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

The Service Desk Engineer serves as the primary technical point of contact for RFA's global client ... * 2+ years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services ...

The role involves providing level 1 and level 2 help desk support to clients, troubleshooting technical problems, and ensuring customer satisfaction. Responsibilities : • Understand and solve ...

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Level 2 Help Desk Engineer information

What cities in New York are hiring for Level 2 Help Desk Engineer jobs?

Cities in New York with the most Level 2 Help Desk Engineer job openings:

Infographic showing various Level 2 Help Desk Engineer job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Level II Help Desk

White Plains, NY • On-site

Avani Technology Solutions, Inc.
IT Services • 201 - 500 employees

$20.75 - $28/hr

Full-time

PTO

Re-posted 24 days ago


Job description

Position: Level II Help Desk
Work Location: 123 Main Street, White Plains NY 10601 (Westchester County)
Duration: 1year +
Only W2
Work Schedule:
Monday through Friday
7.5 hour work day and additional .5 hour unpaid lunch
Paid for time worked only; there are no paid holidays, vacation or sick days
Overtime is not permitted unless authorized in advanced.
Project Overview:
This role will support Clients desktop support and field request and solve problems for end user. The successful candidate will have excellent communication skills and should be articulate and can speak clearly on the phone. Candidate must be computer literate and be familiar with common computer hardware and productivity software applications. Moreover, must have excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Functions and Responsibilities:
The candidate must have knowledge in the following areas:
Field incoming help requests from end users via both telephone and e-mail in a courteousprofessional manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue in our internal Help Desk application (SDE).
Ability to use Microsoft System Center Configuration Manager (SCCM) to help internal users remotely.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution
Learn appropriate software and hardware used and supported by the organization (e.g. SAP. Maximo, Citrix, CRM)
Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications
Enterprisedepartmental applications specific to Client
Periodically support other IT Groups as needed
Skills:
Ability to resolve computer issues (connectivity, performance)
Ability to resolve laptop issues (connectivity, performance)
Ability to resolve printers issues (local, network)
Software application required to support
Windows 7 / Windows 8.1 Windows 10
MS Office (versions 201020132016)
MS Outlook (versions 2010/13) - particularly pst files
Citrix & Webmail
Cisco Jabber / Meeting Place
Active Directory / Active Roles
SAP & Maximo - password unlockesets
Education and Certifications
The successful candidate most has a Bachelor's Degree in Computer Science or equivalent minimum of at least 4 years' IT experience serving in strong technical roles.
Technical certifications are strongly desired.