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Level 2 Help Desk Engineer Jobs in California (NOW HIRING)

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$33.65 - $43.25/hr

IT Help Desk Engineer Department: Response Center Employment Type: Full Time Location: Napa ... Strong Networking Skills If you're ready to perform at a high level, learn like crazy, and make a ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$33.65 - $43.25/hr

IT Help Desk Engineer Department: Response Center Employment Type: Full Time Location: Napa ... Strong Networking Skills If you're ready to perform at a high level, learn like crazy, and make a ...

Endsight

IT Help Desk Engineer

Napa, CA

$33.65 - $43.25/hr

Must have 5 years minimum IT Help Desk * Must have 3 years IT MSP experience * Strong aptitude for ... level, learn like crazy, and make a real impact for the people you serve-Endsight is where you ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$33.65 - $43.25/hr

Must have 5 years minimum IT Help Desk * Must have 3 years IT MSP experience * Strong aptitude for ... Strong Networking Skills If you're ready to perform at a high level, learn like crazy, and make a ...

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All JobsLevel 2 Help Desk Engineer JobsLevel 2 Help Desk Engineer Jobs in California

Level 2 Help Desk Engineer information

Infographic showing various Level 2 Help Desk Engineer job openings in California as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Level 2 Help Desk Technician

Corona, CA • Hybrid

Onsite Computing, Inc
IT Services • 1 - 10 employees
Learn more about Onsite Computing, Incexternal

$20.75 - $28/hr

Full-time

Re-posted 29 days ago

Job description

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solutions and support to our clients. We pride ourselves on our commitment to excellence and our ability to foster a collaborative and innovative work environment.

Job Summary:As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our clients receive timely and effective assistance. You will also mentor Level 1 technicians and assist with more complex technical challenges.

Key Responsibilities:

  • Respond to and resolve escalated client inquiries via phone, email, and chat in a professional and timely manner.
  • Diagnose and resolve advanced hardware, software, and network issues for clients.
  • Escalate complex issues to Level 3 support or specialized teams as needed.
  • Document all client interactions and troubleshooting steps in the ticketing system.
  • Assist with the setup, configuration, and maintenance of hardware and software.
  • Provide training and guidance to Level 1 technicians and clients on IT-related topics.
  • Monitor and maintain client systems to ensure optimal performance and security.
  • Collaborate with team members to share knowledge and improve processes.
  • Participate in on-call rotation and provide after-hours support as needed.

Qualifications:

  • Associate's degree in IT or related field; bachelor's degree preferred.
  • 2-4 years of experience in a help desk or technical support role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with common software applications, networking concepts, and IT infrastructure.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, AWS) are a plus.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Flexible work environment with remote work options.
  • Supportive and collaborative team culture.

Apply